Resident Liaison

As a Resident Liaison Officer at HC One, you'll value one thing above all. Kindness. You will build relationships with residents, their family and the home team, preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.

Key Responsibilities & Accountabilities

• Develop, build and strengthen resident relationships, maximising satisfaction.
• Understand the needs and preferences of all residents ensuring their requests are fulfilled.
• Liaising with residents' families, keeping them updated with the resident's wellbeing.
• Oversee and administer resident satisfaction procedures, ensuring any queries are speedily resolved and personally reviewed for compliance.
• Proactively educate residents and resident monitors, addressing any misunderstandings of the service specifications.
• Responsible for the implementation and co-ordination of resident consultation and communication
• Have overall responsibility for the standards set by the service team, observing and assisting throughout the home.
• Keep a record of issues and outcomes, keeping the Home Manager up to date daily.
• Report immediately to the Home Manager, or Person in Charge, any illness of an infectious nature or accident incurred by a Resident, Colleague, self or another.
• Understand and ensure the implementation of the Care Home's Health and Safety policy, and Emergency and Fire procedures

You'll need great Microsoft Office, Time Management and Organisational skills. Beyond that, it's all about your brilliant, positive energy and natural ability to get along with people. So, whenever you communicate with a resident or co-worker, you'll be truly considerate and kind.

Well, after all, it's just in your nature.

Apply today for a role as a Resident Liaison Officer at HC One.

We'll provide full training, so it's a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career we will invest in you, and you will enjoy additional support and benefits including:

Hourly rate is subject to experience and qualificationsPaid Enhanced DBSFree uniformDuring a shift of eight hours or more a nutritious meal will be availableCompany pension scheme28 days annual leave inclusive of bank holidaysGroup life assurance coverAward-winning learning and development and support to achieve qualifications.GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16An opportunity to learn from experienced colleagues as part of an outstanding and committed team.Colleague discounts - Access to over 1600 high street discounts including carefully selected discount partners.Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issuesExcellent recognition schemes such as 'Kindness in Care' and Long Service AwardsAn attractive refer a Friend scheme of up to £1000 per referral, depending on the role