Inbound Insurance Sales Consultant

Job Title: Inbound Insurance Sales Consultants

Location: Northampton .

Salary: £25,375

Hours of Work: Monday to Friday 9 am-5:30pm

Saturdays on a rotational basis: 9am to 2pm

This is a hybrid role, you'll be working one day per week from the Northampton office.

Start Date: Immediately (flexible for notice periods)

We are hiring for an Inbound Insurance Sales Consultant that has experience in B2B sales within a regulated industry. This is a market leader for business insurance specialising in small and medium-sized enterprises and you will be tasked with outbound calls to sell insurance policies to prospective customers.

Duties of an Inbound Insurance Sales Consultant

In this role, you will be working in the outbound team to outbound calls to arrange insurance policy renewals for existing customers Reporting to the sales manager, you will be responsible for the:

• take inbound service calls to support existing customers with post-sales support, including policy changes, cancellations and general queries
• take inbound sales calls from prospective customers who have generated quotations, either from one of our partners, a comparison website, or directly from our website
• take inbound renewals calls from existing customers, supporting them in a range of insurance policy renewals
• follow sales, customer services, and renewals processes through to completion, making sure card payment details and Direct Debits are completed accurately
• follow all compliance and quality standards, including FCA regulations and GDPR

Skills and experience of an Inbound Insurance Sales Consultant

As an Inbound Insurance Sales Consultant, you need to have experience with:

• experienced in financial services or business insurance, and telephone customer services
• highly motivated and passionate about sales and customer services
• able to deal with different customer concerns, questions, and objections while ensuring all interactions result in a positive experience for the customer regardless of the outcome of the call
• highly resilient and able to maintain attention to detail and focus while working independently
• adaptable, willing to learn, and open to change, understanding that processes and products will evolve
• strong in active listening, with the ability to recognise and understand customer needs
• computer literate with the ability to multitask across systems