Customer Service Product Expert

Vacancy Name Customer Service Product Expert
Vacancy No VN261
Location Mallusk
Employment Type Permanent
Duration
Type of Role Full-time
If Rotating Shifts, please detail CS Belfast 3 week rotating shift pattern
Job Advert
Do you understand the importance of outstanding customer service? Do you have a passion for Cycling and sports?

What will I be doing?
As a Customer Service Bike Product Expert you will be assisting and advising customers via Live Chat, Email and Phone to provide detailed product information and recommendations and resolve any issues a customer may have.

What hours will I work?

4-day working week on a 3-week rotating shift pattern

Working 3 days a week with the following 3 shifts: 7am-5pm & 11am-9pm
Working 1 Saturday 8am-6pm and Sunday 10am-8pm every 3 weeks

Duties and responsibilities
Ensure customer queries are answered promptly and completely via both Chat and Email.
Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
Ensure that all communications with customers are conducted in a professional and courteous manner.
Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
Monitoring, responding and resolving customer queries on social media platforms.
Monitoring and responding to customers product reviews and questions across various platforms.
Any other Customer service-related task.
Experience:
Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
Strong communication skills both written and verbal.
Strong attention to detail and aiming for excellence in delivery.
Experience of working in a fast-paced office environment as part of a professional team.
Ability to be flexible with work duties and hours as required by the team and business.
Ability to attend other sites for which travel may be required.

We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team!
You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family!

What's in it for you - The benefits
If working alongside some for the most creative and innovative people isn't enough, we also offer you:
Excellent career progression opportunities
25 days annual leave
5% pension contribution
Staff discount
Healthcare plan
Company sporting events, smart casual dress code and a brilliant company culture.

Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites