Customer Service Advisor - Japanese Speaking

Vacancy Name Customer Service Advisor - Japanese Speaking
Vacancy No VN140
Location Portsmouth
Employment Type Fixed Term
Duration TBC
Type of Role Full-time
If Rotating Shifts, please detail
Job Advert

WiggleCRC are looking to recruit a Japanese-speaking Customer Service Advisor to join the team in our Portsmouth or Wolverhampton office!

What will you be doing as a Japanese-speaking Customer Service Advisor?

You will be working as part of the customer service team you will be responsible for helping maintaining Wiggle's global service levels across all media and contact types. Supporting our Japanese and English customers via contact sources of pre-sale, during-sale and after-sale queries related to all products, brands and services.

Working hours:

3-Week rotating shift pattern:
Working 4 days a week with the following 3 shifts: 7am - 5pm & 11am-9pm

Working 1 Saturday 8am -6pm and Sunday 10am - 8pm every 3 weeks

Key Responsibilities:

Ensure customer queries are answered promptly and completely via both Chat and Email
Offer technical support on the whole Wiggle product range, with the objective of ensuring customer satisfaction.
Calling customers when they request a call back service to provide detailed product information and recommendations and resolve issues.
Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
Monitoring, responding and resolving customer queries on Social media
Monitoring and responding to customers product reviews and questions across various platforms
Any other Customer service-related task

Experience:
Show a sound knowledge of bikes/parts with an eagerness to further advance this knowledge in respect to Tri-sports equipment and products.
Strong communication skills both written and verbal
Strong attention to detail and aiming for excellence in delivery
Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
Ability to demonstrate strong communication skills and liaise with all members of the business including Senior Managers and Directors
Ability to be flexible with work duties and hours as required by the team and business
Ability to attend other sites for which travel may be required
We are passionate about everything we do and driven by our winning teams who value the unique strengths we each bring. This is your opportunity to join a team who are not afraid to pursue ambitious goals and will support you to achieve your personal best. Whether you're a beginner or an expert, a sports enthusiast, or an excel expert, a people manager or an analyst, we have a place for you! There's a place for everyone in our team!

You won't just be joining the WiggleCRC family, we're part of something bigger. We are now proud members of the Signa Sports United family!

What's in it for you - The benefits

If working alongside some for the most creative and innovative people isn't enough, we also offer you:
Excellent career progression opportunities
25 days annual leave
5% pension contribution
Staff discount
Hybrid working
Healthcare plan
Company Bonus
Company sporting events, smart casual dress code and a brilliant company culture.

Being diverse and inclusive are key to our company values. You can find out more about the actions we're taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.