Customer Service Advisor

Customer Service Advisor

9th January Start Date

Quorum Business Park, Longbenton NE12 8BU

Salary: £21,000 - £23,000 pa + £1,200 pa Performance Bonus

Working Hours: Full Time, 37.5 hours per week

Shift Patterns: between 8am to 9pm, Mon - Sun, 5 on 2 off

Holidays: 29 days holidays (increases to 31 days after 12 months' service) including bank holidays.

As a Customer Service Advisor, you will be the point of contact for our customers ensuring their query / complaint is resolved quickly and professionally, you must be able to work in a fast-paced environment & have excellent communication skills. You will be provide 1st line assistance with the ability to objection handle when needed and always strive to achieve first call resolution with every customer.

The role of a Customer Service Advisor

Provide excellent customer experience front line assistance and help with technical issues within our busy inbound customer service team
Dealing with customer complaints effectively
Answer customers' queries on how to use the alarm system or providing technical help within our agreed service times.
Assist customers regarding invoices and taking payments over the phone
Make outbound calls when needed to update customers on their needs.
Ensure First Call Resolution at any time in any communication channel
Update relevant information in our customers' records

Skills & Experience

6 months' experience in customer service including call centre and retail.
Excellent communication skills with problem solving attitude
Customer oriented, genuine passionate about customers' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality
Strong computer and MS office skills.
We welcome applications from different experiences including retail and call centre

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.

Benefits Package

We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:

Birthdays Off (following successful probation)
Discounted Gym & Health Club Membership
Contributory Pension
Free parking at Quorum Business Park near businesses such as Concentrix and Tesco Bank (Subject to Permit)
Bupa Private Healthcare and MediCash Cash Plan
PerkBox - discounts from major retailers such as Morrisons, M&S, Sainsburys, Tesco, Amazon and others.
Enhanced Maternity & Paternity Schemes
Employee Referral Cash Reward
Employee Alarm Discount
Cycle to work scheme

About Us

Verisure is Europe's fastest-growing monitored security company and continues to strengthen its presence internationally. More than 4 million families and businesses rely on our innovative technology to protect what matters most to them. We hold the number 1 position in all 10 of our top 10 markets, supported by 20,000+ passionate colleagues. We are people protecting people and we are building an engaged and high-performance Company to become . Our rapid expansion and ongoing success are expected to continue. As a result, Verisure is creating a new, exciting, rewarding, and impactful positions to support its ambitious growth plan.

Diversity and Inclusion

Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.

Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.

Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates.