Customer Care - Retentions Advisor

Customer Retentions Advisor
Quorum Business Park, Newcastle, NE12 8BU
Salary: £21,000 - £23,000 basic + commission (OTE £37,000)
Working Hours: 37.5 hours per week
Shift Pattern: Monday - Friday 09:00-17:30
Holidays: 21 days + bank holidays, increases to 23 days plus bank holidays after 1 years' service
Verisure are looking for Retentions Advisors to join our growing department here in Quorum Business Park, Newcastle. You will be working in a call centre environment and be part of a large, diverse team. This role would suit someone with a strong sales or objection handling background.
Key responsibilities of a Customer Retentions Advisor:
Working in a call centre environment
Making outbound calls to existing customers with the purpose of retaining them
Dealing with escalated high-level complaints
Establishing, building, and managing strong long-term customer relationships
Ensuring customer satisfaction
Liaising with various other departments both within the business and third parties
Updating relevant information in our customers' records
Delivering first class customer service to customers
Essential skills for a Customer Retentions Advisor:
A minimum of one-year experience in call centre environment, in a telesales or retention role
Experience in dealing with high level complaints
Strong computer and MS office skills
Excellent interpersonal & communication skills with problem solving attitude
Attention to detail
Customer oriented, genuinely passionate about providing an amazing experience through every interaction
The ability to multitask effectively whilst keeping a high level of service quality
Proactive and work effectively and efficiently
Enjoys working in a team
Passionate and willing to learn in a dynamic and challenging environment
Ambitious and willing to accept new challenges
Great customer service skills
About Us
Verisure is a leading provider of monitored smart alarms & cameras to homes and small businesses - we provide peace of mind to more than 4 million customers around the world.
We are the fastest-growing security company in Europe and Latin America, holding the position in all 15 of our top 17 markets, supported by 20,000+ passionate colleagues.
For over 30 years we have supported customers with our commitment to providing an immediate human response, powered by reliable, innovative technology The UK is one of our fastest-growing markets - it's a great time to join our UK team!

Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills. We want our people to grow and build a career with us.
Benefits Package
We're dedicated to supporting our staff with fantastic benefits as part of your Verisure package. Your benefits will include:
• Increasing Annual Leave Entitlement • Birthdays Off • Discounted Gym & Health Club Membership • Complementary Nespresso Hot Drinks • Contributory Pension • Company Socials • Bupa Private Healthcare • Medicash Cash Plan • Perkbox (freebies, discounts and more) • Enhanced Maternity & Paternity Schemes • Long Service Awards • Employee Referral Cash Reward • Employee Alarm Discount • Cycle to Work Scheme • Preferential rates at Kids 1st nursery.
Ready to join our team and make your dream job a reality? Apply today and we'll get in touch!
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates.