We are looking for a dedicated Director, Site Solutions, to be part of the Clinical Trial Payments department. Essential Functions:
• Create and manage strategic relationships and alliances with assigned customer; build networks with necessary stakeholders internally and externally.
• As it pertains to DSSR, collaborate in the definition of customer-centric, account management strategies and provide oversight of their implementation within assigned account(s) i.e. solicitation of repeat business; identification of new business opportunities developing to RFPs; assist in contribution of customer centric, strategic focus to proposal development process; assist in transforming customer relationships to partnership level; establish mutually agreed working practices with customer for standardization implementation across projects/programs; contribute to strategic planning, assist in creative solutions and ongoing process improvements to meet anticipated future customer needs; provide customer feedback; status reports.
• Work with DSSR operational leaders and customer stakeholders to develop, implement and track key performance indicators (KPIs) and develop timelines and processes for tracking KPIs on an account/portfolio level.
• Provide Senior Level oversight and/or act as an Account Owner for a customer alliance, by partnering with other DSSR functional leads to develop and implement process improvements, to ensure consistency, provide oversight of portfolio level quality and financial metrics, etc.
• Oversee the scope of work, objectives, timelines, quality of deliverables, and other activities for assigned clients and associated programs as it pertains to DSSR
• Act as the key relationship manager and primary contact for DSSR to assigned client contacts to ensure appropriate communication channels are maintained as well as recommend courses of action regarding client management issues.
• Collaborate with other IQVIA alliance managers, BD personnel and customer managers to present a single voice and strategy to the customer.
• Lead internal DSSR escalation meetings to ensure quick response to any quality concerns or customer escalations, ensuring appropriate representatives from stakeholders and operational management are involved as appropriate.
• Accountable for leading the development of account specific strategies that align operations, sales and corporate development within DSSR with that of the customer.
• Review and oversee program budget(s) to meet financial and company goals proactively ensure adherence to change control processes.
• Oversee and support complex, global contracts which govern functional service providership, project units, managed partnerships, and/or risk shared investments to the customer's satisfaction.
• Leads global departmental initiatives for DSSR focused on enhancing customer delivery, creating new offerings, developing new systems or tools to enhance oversight, etc.
• Represent assigned client to internal stakeholders; provide consultation to clients on strategy and operational delivery as needed; serve as an internal consultant to other DSSR business partners for integrated functional solutions
• Participate in market research and competitive analysis activities that provide information in support of the business needs analysis process and strategic account management.
• Provide effective senior representation of DSSR in high visibility forums e.g. joint IQVIA Committees, Joint Operations Teams, etc. representing IQVIA with the highest level of professionalism. Expecting qualification:
• Bachelor's Degree Life Science, Business Management or related field
• 12 years in the pharmaceutical, CRO, or related industry, experience to include clinical operations, CRA, Commercial and /or alternative operational functional (e.g. business development, data management, project management, laboratory, pre-clinical)
Join us on our exciting journey!
IQVIA is The Human Data Science Company , focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and Whatever your career goals, we are here to ensure you get there!
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at