Observability and Monitoring Practice Manager
Company Description
Who are Experian?
We are the world's leading global information services company. During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 20,000 people operating across 44 countries and every day we're investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
Our approach to flexible working
We care about work that works, whether that's about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.
Accepting you, for you.
We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you're pregnant or on family leave.
Job Description
We are currently recruiting for a Practice Manager in our UK&I IT Operations Team who can really make a difference to how we manage our ways of working. The role is positioned within our UKI Operations Centre and will mainly focus upon our Observability and Monitoring capability and improvements to operational processes.
The role holder will work closely with the Head of IT Operations UKI regarding development of strategy, driving efficiencies and quality. You would manage a small team which focuses on the continual improvement of Operations Team processes, observability implementation, while ensuring standards during onboarding of new services in line with our operating procedures and ensuring we leverage the full functionality available from our portfolio of tools and automation.
Additionally, you will drive the establishment of a community of practice across IT and our lines of business, including adoption of the practice and tools, whilst also ensuring awareness and compliance of the service being delivered from the Operation Centre.
Qualifications
We would like to hear from anyone with extensive knowledge of:-
You will also be able to show experience of the following:
Additionally, you should possess a good knowledge of ServiceNow and have exposure to monitoring and event detection tools, such as Dynatrace (also SolarWinds, Splunk, NNMI etc), would be very advantageous.
Everyone has different experience, so please don't rule yourself out if you cannot 'tick' all of the qualities mentioned above. Talk to us about the experience that you do have.
Additional Information
Why choose us?
Our colleagues' health and wellbeing are a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!
To learn more about our culture and what it's really like to work here, check out our interactive guide here:
Could this be the role for you? Apply now to start your journey with Experian.