Job Description
About us:
Being one of the largest coffee roasters in the world, there's no surprise that Tchibo Coffee is the coffee provider for all businesses.
Whether it's a hotel chain, an independent café or an educational facility, Tchibo can guarantee all our efforts, experience and expertise will go into finding the perfect coffee solution for our customers.
Tchibo has built its first-rate reputation based on superior quality products, truly unbeatable service and fair prices.
We believe we are Stronger Together. To work with us is to join our European Family Business and help us continue to achieve in all we do. Sounds good? Read on!
Position: Customer Support Executive
Location: Glasgow Office, 16 Lawmoor Road, Glasgow, G5 0UL
Job type: Full-Time, Permanent
Hours: 37.5 hours per week, Monday - Friday
Salary: £22,390 per annum plus on-target earnings
Benefits: Company bonus scheme + an enhanced contributory pension scheme and annual holiday starting at 24 days annual leave entitlement excluding bank holidays, paid training and development, contributory pension scheme, employee assistance scheme etc.
About the role:
•Ensure all customer details are recorded and updated on our database.
•Communicate to the necessary departments where appropriate requests for: Machine uplift requests, Account Closures, Database amendments, PA requests, credit control account checks, IT system issues, Marketing for promotional, information and any other business-related reasons.
•Manage non buying customers through understanding reasons for not buying and take appropriate action through the following: contacting the appropriate face to face sales and advising a visit is required, re-negotiating the product prices and increasing the customer product range.
•Understand and maintain levels of customer sales performance in line with company guidelines on percentage buying, contract re-negotiations and ordering patterns.
•Ensure that customers are aware of the Tchibo range of products and equipment and are updated in a frequent and organised manner.
•Handle incoming calls with the Tchibo standard / call structure and liaise with necessary personnel to ensure excellent customer satisfaction.
•Pro-actively approach customers to buy full product range to ensure targets achieved.
About you:
•Customer Services and Telesales experience.
•Understanding of the UK hotel, catering and commercial marketplace.
•Knowledge of UK coffee / juice including competitor knowledge products, equipment, sales policy, pricing and target markets.
•Competent in all Microsoft Office packages specifically outlook, excel, word and Power Point.
•Good working knowledge (as per company benchmarks) of company core products, Coffees, Teas and Juices.
Application:
If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we'll be in touch as soon as we can.
We will endeavour to contact all applicants within two weeks, but if you do not hear from us, please assume that your application has been unsuccessful on this occasion.
Equal Opportunities:
Tchibo Coffee International are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Our selection of recruitment does not discriminate on the basis of age, disability, gender, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).
You may have experience of the following: Telesales Executive, New Business Development, Telemarketing Executive, Sales, Call Centre, Inside Sales Executive, Business Development Executive, Telephone Sales, Lead Generator Customer Service Executive, Contact Centre, Customer Service Administrator, Customer Service, Call Centre, Customer Service Advisor, etc.