Retail Assistant Manager

Job Title: Retail Assistant Manager

Location: High Wycombe

Salary: £30,000-£35,000 per year. Overtime is often available if required with Commission also available.

Job type: Permanent - Full Time. The working week will be Monday - Saturday with one day off in the week.

Beds Are Uzzz is a family-run bed & mattress retailer who are continuing to expand across the South East of England.

We are looking to recruit a new Assistant Manager to work in our Flagship Head Office Showroom in Greenford, West London, UB6 8SH. The candidate will also be required to work in one of our other showrooms from time to time which are located within circa 15-20 miles e.g. Harrow, High Wycombe, Hemel Hempstead & Maidenhead. This will be a full-time permanent position to work for a family-run luxury bed retailer that has been around for over 40 years. Candidates will be at times expected to split their time between our different branches - Greenford UB6 8SH, Harrow, HA1 2RH, High Wycombe HP11 1RL, Maidenhead SL6 1DZ & Hemel Hempstead HP1 3AF.

The Role:

First and foremost is sales, this is face-to-face and on the phone using a consultative approach, questioning customers as to their needs and wants to present them with solutions and sensible options. Customers are driven to the store via recommendation, repeat business, or via the Beds Are Uzzz advertising methods.

Responsible for making sure enquiries to the store comply with the company quoting policies.

• Maintaining an excellent showroom to appeal to customers. This should include input on relevant beds on display, you should liaise with the Store Manager and Operations Director surrounding any tweaks or suggestions you may have.
• Using the in-house CRM system to process sales, schedule deliveries, order goods and manage customer information.
• Arranging timely customer deliveries.
• Ordering from manufacturers.
• Make sure all orders are fully paid and in our inventory before delivery.
• Manage customer expectations around customer service / complaints - this is a task shared with the store manager and training will be given surrounding the company's policies.
• Pricing of items on display - again this information will be shared with you by the store manager.
• Participate in an annual stock take.
• Deal with banking and reconciling in the branch at the end of the day.
• Assisting the warehouse team in the in-store displays of new beds.

Our work environment includes:

• On-the-job training.
• Growth opportunities.
• Pension scheme.
• Commission.

Candidate Requirements:

The ideal candidate would have their own driving license. Sales or customer service experience would be necessary at a basic level, full training will be given on our products and in-house systems. Experience in furniture or bed stores again would be positive but not essential. Please see breakdown below;

• Very articulate.
• A driving license is required.
• Well presented.
• Organised.
• Excellent PC skills including word, excel (in-house CRM system that training will be given for).
• Previous sales / customer service experience (1 year minimum preferably) is required at a basic level.
• This role is for somebody who generally works in a team but may work on their own from time to time, so self-motivation is key.

Benefits:

• Company events.
• Company pension.
• Employee discount.
• On-site parking.
• Sick pay.

Please click APPLY and attach your CV to apply for this role.

Candidates with experience of: Assistant Manager, Assistant Shop Manager, Assistant Retail Manager, Assistant Retail Manager, Retail Supervisor, Assistant Store Manager, Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Senior Merchandiser, Retail Merchandiser, may also be considered for this role.