Job Role: Reservation Agent for Selfdrive-UK Job Location: Chiswick, London Pay: £30,000.00 per year Car & Van Subscription Sales-Focused Role Full-Time London Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We re Looking For We want someone who loves sales and enjoys winning business. You ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What s In It For You Competitive basic salary Bonus / commission structure Clear career progression opportunities Growing and ambitious business Supportive team culture Ongoing training and development If you re someone who enjoys closing deals, hitting targets and being rewarded for performance, we d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK
Apr 27, 2026
Full time
Job Role: Reservation Agent for Selfdrive-UK Job Location: Chiswick, London Pay: £30,000.00 per year Car & Van Subscription Sales-Focused Role Full-Time London Competitive Salary + Bonus Are you a hungry, target-driven sales professional who thrives on converting enquiries into bookings? Do you enjoy speaking with customers, building instant rapport and closing deals? Selfdrive UK is looking for an ambitious Reservation / Booking Agent to join our fast-growing car and van subscription business, where your ability to turn calls into confirmed bookings will directly impact your earnings and career progression. This is a fantastic opportunity for someone with a strong sales mindset, excellent communication skills and a passion for delivering an exceptional customer experience. Experience within car and van rental, leasing or vehicle subscription would be highly advantageous, although not essential for the right person with proven sales ability. The Opportunity This is far more than a standard booking role. You will be at the heart of the business, handling high volumes of inbound enquiries, converting leads into confirmed bookings and helping drive revenue growth. We need someone who is commercially minded, proactive and genuinely hungry for business. You must be confident in speaking to customers, understanding their needs quickly, overcoming objections and guiding them through a smooth and transparent booking journey. What You ll Be Doing -Handling inbound sales calls and booking enquiries -Converting enquiries into confirmed vehicle bookings -Working towards and exceeding daily, weekly and monthly targets -Upselling suitable vehicle options and subscription packages -Managing customer conversations via phone, email and WhatsApp -Building trust and strong rapport from the first interaction -Following up warm leads to maximise conversion rates -Processing bookings accurately and efficiently -Checking customer criteria and eligibility -Taking secure customer payments -Delivering a seamless customer journey from enquiry to booking -Clearly explaining pricing, terms and subscription options -Identifying every opportunity to win business What We re Looking For We want someone who loves sales and enjoys winning business. You ll ideally have: -Previous experience in sales, reservations, bookings, telesales or customer conversions -Car / Van rental or automotive industry experience (ideal but not essential) -A target-driven and competitive attitude -Confidence in closing sales over the phone -Strong objection-handling skills -Excellent communication and people skills -A friendly, professional and persuasive manner -High attention to detail -Strong organisational skills -A genuine passion for customer service and results The Right Person Will Be -Hungry to earn -Motivated by targets and commission -Confident and persuasive -Commercially aware -Energetic and driven -Friendly and personable -Focused on delivering results What s In It For You Competitive basic salary Bonus / commission structure Clear career progression opportunities Growing and ambitious business Supportive team culture Ongoing training and development If you re someone who enjoys closing deals, hitting targets and being rewarded for performance, we d love to hear from you. Job Types: Full-time, Permanent Work Location: In person Immediate Joiners based in UK
Role Overview Our client is a privately owned, fully integrated real estate investment and management company specialising in the residential and alternative property sectors, with an established and growing presence in the UK PRS market. We are looking for a General Manager to take ownership of a residential building in South London, responsible for overall performance across leasing, operations, facilities, and customer experience. This is a sole-site role - a hands-on, customer-facing position for someone who thrives on autonomy and takes real pride in the environment they manage. Key Responsibilities Lettings & Tenant Management Own the leasing strategy, conducting viewings, managing external agents, and keeping occupancy optimised Act as the escalation point for resident complaints, ensuring swift and effective resolution Manage the full tenancy lifecycle - referencing, contracts, deposits, renewals, and statutory documentation Monitor market conditions and provide rental rate recommendations to the Asset & Operations team Drive resident satisfaction, NPS, and online reviews Ensure rent collection and arrears management are handled efficiently Coordinate contractor handovers for incoming and outgoing residents Maintain GDPR-compliant tenant records Facilities Management Manage Hard and Soft FM contractors, tracking all works instructed and completed Conduct annual reviews of Risk Assessments and liaise with H&S providers for FRA and H&S reports Supervise on-site contractors to ensure compliance with RAMS, Permit to Work procedures, and H&S legislation Respond to out-of-hours emergencies as required Property Management Address lease breaches proactively, managing remediation through to resolution Ensure full legal compliance - Right to Rent, deposit management, HMO licensing Work with the Finance team to deliver the property on budget Approve invoices promptly and liaise with utility providers on void unit billing Compile monthly business reviews for the Asset & Mobilisation teams What We're Looking For Essential Proven experience managing a residential building or property Strong contractor management and coordination skills Excellent customer service and complaint handling ability Experience coaching and developing others Sharp attention to detail and strong organisational skills Confident communicator - written and verbal Self-motivated and comfortable working independently Ability to respond to out-of-hours emergencies and travel to other sites when needed Desirable Budget and P&L experience Strong track record against leasing/sales targets Technical knowledge of BTR operations, facilities, and H&S Relevant qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH)
Apr 24, 2026
Full time
Role Overview Our client is a privately owned, fully integrated real estate investment and management company specialising in the residential and alternative property sectors, with an established and growing presence in the UK PRS market. We are looking for a General Manager to take ownership of a residential building in South London, responsible for overall performance across leasing, operations, facilities, and customer experience. This is a sole-site role - a hands-on, customer-facing position for someone who thrives on autonomy and takes real pride in the environment they manage. Key Responsibilities Lettings & Tenant Management Own the leasing strategy, conducting viewings, managing external agents, and keeping occupancy optimised Act as the escalation point for resident complaints, ensuring swift and effective resolution Manage the full tenancy lifecycle - referencing, contracts, deposits, renewals, and statutory documentation Monitor market conditions and provide rental rate recommendations to the Asset & Operations team Drive resident satisfaction, NPS, and online reviews Ensure rent collection and arrears management are handled efficiently Coordinate contractor handovers for incoming and outgoing residents Maintain GDPR-compliant tenant records Facilities Management Manage Hard and Soft FM contractors, tracking all works instructed and completed Conduct annual reviews of Risk Assessments and liaise with H&S providers for FRA and H&S reports Supervise on-site contractors to ensure compliance with RAMS, Permit to Work procedures, and H&S legislation Respond to out-of-hours emergencies as required Property Management Address lease breaches proactively, managing remediation through to resolution Ensure full legal compliance - Right to Rent, deposit management, HMO licensing Work with the Finance team to deliver the property on budget Approve invoices promptly and liaise with utility providers on void unit billing Compile monthly business reviews for the Asset & Mobilisation teams What We're Looking For Essential Proven experience managing a residential building or property Strong contractor management and coordination skills Excellent customer service and complaint handling ability Experience coaching and developing others Sharp attention to detail and strong organisational skills Confident communicator - written and verbal Self-motivated and comfortable working independently Ability to respond to out-of-hours emergencies and travel to other sites when needed Desirable Budget and P&L experience Strong track record against leasing/sales targets Technical knowledge of BTR operations, facilities, and H&S Relevant qualification (NFOPP, RICS, ARLA, ARMA, IRPM, IOSH, NEBOSH, CIBSE, CIOB, IHEEH)
Conveyancing Paralegal Cheltenham Salary up to £30k Yolk Recruitment are supporting an exciting recruitment campaign for a Conveyancing Paralegal to join a well-regarded law firm with a busy and growing Residential Property team. This is a fantastic opportunity for a Conveyancing Paralegal looking to build on existing experience within a supportive legal environment where you will play a key role in progressing property matters and delivering an excellent client experience. This Conveyancing Paralegal role would suit someone with previous experience in residential conveyancing who enjoys working in a fast-paced team and is confident handling a broad range of paralegal duties across the transaction life-cycle. You will be working closely with experienced fee earners, supporting on files from instruction through to completion, while helping to ensure matters move forward efficiently and compliantly. As a Conveyancing Paralegal, you will be involved in a varied caseload of residential property matters including sales, purchases, remortgages, transfers of equity and post-completion work. The successful Conveyancing Paralegal will be highly organised, client-focused and comfortable managing competing priorities in a busy conveyancing department. This is what you will be doing As a Conveyancing Paralegal, your day-to-day activities will include:- Supporting fee earners on a range of residential conveyancing matters including sales, purchases, remortgages and transfers of equity. Preparing legal documentation, opening files, carrying out compliance checks and requesting searches and management packs. Liaising with clients, estate agents, lenders, solicitors and third parties to keep transactions progressing smoothly. Assisting with exchange, completion and post-completion matters including SDLT submissions and Land Registry applications. Maintaining accurate file notes and updating the case management system to ensure high standards of client care and file management. The experience you will bring to the team You will bring the following experience to the Conveyancing team:- Previous experience working as a Conveyancing Paralegal, Legal Assistant or within a Residential Property team. A sound understanding of the residential conveyancing process from instruction through to completion and post-completion. Experience dealing with legal documents, client on-boarding, compliance requirements and third-party liaison. Strong organisational skills with the ability to manage a busy workload and work to deadlines in a fast-paced environment. Excellent communication skills and a professional, client-focused approach at all times. This is what you will get in return Competitive salary depending on experience. The opportunity to join a supportive and collaborative residential property team. Ongoing development and the chance to build your long-term career within conveyancing. Exposure to high-quality residential property work in a busy and established legal setting. A benefits package to be discussed at application stage. Are you up to the challenge? If you're a Conveyancing Paralegal ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Apr 20, 2026
Full time
Conveyancing Paralegal Cheltenham Salary up to £30k Yolk Recruitment are supporting an exciting recruitment campaign for a Conveyancing Paralegal to join a well-regarded law firm with a busy and growing Residential Property team. This is a fantastic opportunity for a Conveyancing Paralegal looking to build on existing experience within a supportive legal environment where you will play a key role in progressing property matters and delivering an excellent client experience. This Conveyancing Paralegal role would suit someone with previous experience in residential conveyancing who enjoys working in a fast-paced team and is confident handling a broad range of paralegal duties across the transaction life-cycle. You will be working closely with experienced fee earners, supporting on files from instruction through to completion, while helping to ensure matters move forward efficiently and compliantly. As a Conveyancing Paralegal, you will be involved in a varied caseload of residential property matters including sales, purchases, remortgages, transfers of equity and post-completion work. The successful Conveyancing Paralegal will be highly organised, client-focused and comfortable managing competing priorities in a busy conveyancing department. This is what you will be doing As a Conveyancing Paralegal, your day-to-day activities will include:- Supporting fee earners on a range of residential conveyancing matters including sales, purchases, remortgages and transfers of equity. Preparing legal documentation, opening files, carrying out compliance checks and requesting searches and management packs. Liaising with clients, estate agents, lenders, solicitors and third parties to keep transactions progressing smoothly. Assisting with exchange, completion and post-completion matters including SDLT submissions and Land Registry applications. Maintaining accurate file notes and updating the case management system to ensure high standards of client care and file management. The experience you will bring to the team You will bring the following experience to the Conveyancing team:- Previous experience working as a Conveyancing Paralegal, Legal Assistant or within a Residential Property team. A sound understanding of the residential conveyancing process from instruction through to completion and post-completion. Experience dealing with legal documents, client on-boarding, compliance requirements and third-party liaison. Strong organisational skills with the ability to manage a busy workload and work to deadlines in a fast-paced environment. Excellent communication skills and a professional, client-focused approach at all times. This is what you will get in return Competitive salary depending on experience. The opportunity to join a supportive and collaborative residential property team. Ongoing development and the chance to build your long-term career within conveyancing. Exposure to high-quality residential property work in a busy and established legal setting. A benefits package to be discussed at application stage. Are you up to the challenge? If you're a Conveyancing Paralegal ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Are you an experienced and detail-oriented Property Manager who leads by example? Do you have the expertise to be a key figure within a fast-paced department? We are seeking a Senior Property Manager to join a leading independent estate agent in the Reading area, known for its strong reputation, supportive team, and high-performing office. As Senior Property Manager, what's in it for you? A basic salary of £30-40,000 dependent on your level of experience Company pension scheme - plan for your future Full funding for ARLA qualification if not already held Your role as a Senior Property Manager: Ensuring that clients receive legally accurate, practical and timely solutions / responses to their enquiries and problems Oversee the organisation of EPCs, annual Gas Safety Tests, Electrical Installation Condition Reports, and any risk assessment, ensuring all properties comply with regulations and liaise with landlords if any additional works are required following the routine compliance testing Demonstrate full understanding of industry legislation and regulations and train team accordingly Ensure the department adheres to its legal and compliance obligations Managing minor repairs, refurbishment projects and insurance claims on behalf of landlords and enants in order to maximise the rental return on the letting, liaising with approved suppliers Responsibly and profitably managing the financial aspects of the tenancy on behalf of landlords (bill payments, working funds and deposit releases) in conjunction with client accounts Pursuing and collecting rental payments from the tenants on behalf of the landlord in accordance with the tenancy agreement Facilitating a fair and prompt settlement of the deposit claim and preparing the property for re-letting as quickly as possible Managing the annual tenancy renewals Documenting all property visits and maintaining the highest levels of professionalism when meeting landlords, tenants or suppliers Confirming actions by email or letter where appropriate to landlords, tenants and suppliers, using company standard letters where applicable. Handling correspondence and telephone calls Processing all invoices Handling complaints effectively and ensuring that they are referred correctly to the appropriate person What we're looking for from a Senior Property Manager: Previous experience in property management needed - at least 3-5 years required for this senior role Strong communication & people skills - build lasting relationships! A proactive, go-getter attitude - someone who thrives in a fast-paced environment Solid IT skills & attention to detail A well-presented and professional approach Punctuality & great organisational skills Driving licence and access to own vehicle is essential If you're ready to be part of a well performing market leading agent with a superb local reputation then we would love to hear from you. Magnus James Property Recruitment is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management
Apr 17, 2026
Full time
Are you an experienced and detail-oriented Property Manager who leads by example? Do you have the expertise to be a key figure within a fast-paced department? We are seeking a Senior Property Manager to join a leading independent estate agent in the Reading area, known for its strong reputation, supportive team, and high-performing office. As Senior Property Manager, what's in it for you? A basic salary of £30-40,000 dependent on your level of experience Company pension scheme - plan for your future Full funding for ARLA qualification if not already held Your role as a Senior Property Manager: Ensuring that clients receive legally accurate, practical and timely solutions / responses to their enquiries and problems Oversee the organisation of EPCs, annual Gas Safety Tests, Electrical Installation Condition Reports, and any risk assessment, ensuring all properties comply with regulations and liaise with landlords if any additional works are required following the routine compliance testing Demonstrate full understanding of industry legislation and regulations and train team accordingly Ensure the department adheres to its legal and compliance obligations Managing minor repairs, refurbishment projects and insurance claims on behalf of landlords and enants in order to maximise the rental return on the letting, liaising with approved suppliers Responsibly and profitably managing the financial aspects of the tenancy on behalf of landlords (bill payments, working funds and deposit releases) in conjunction with client accounts Pursuing and collecting rental payments from the tenants on behalf of the landlord in accordance with the tenancy agreement Facilitating a fair and prompt settlement of the deposit claim and preparing the property for re-letting as quickly as possible Managing the annual tenancy renewals Documenting all property visits and maintaining the highest levels of professionalism when meeting landlords, tenants or suppliers Confirming actions by email or letter where appropriate to landlords, tenants and suppliers, using company standard letters where applicable. Handling correspondence and telephone calls Processing all invoices Handling complaints effectively and ensuring that they are referred correctly to the appropriate person What we're looking for from a Senior Property Manager: Previous experience in property management needed - at least 3-5 years required for this senior role Strong communication & people skills - build lasting relationships! A proactive, go-getter attitude - someone who thrives in a fast-paced environment Solid IT skills & attention to detail A well-presented and professional approach Punctuality & great organisational skills Driving licence and access to own vehicle is essential If you're ready to be part of a well performing market leading agent with a superb local reputation then we would love to hear from you. Magnus James Property Recruitment is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Apr 16, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn't align with what you want to do. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. Work on a broad variety of projects and tech stacks for clients across seven sectors - no project is ever the same Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring Deepen your expertise through our a culture of learning and growth - you'll have budget to take courses (technical and non-technical training), plus gain certifications We are seeking a Customer Contact Technology Specialist at Principal Consultant level to lead technology-driven transformation in customer contact environments. We are specifically looking for someone who can develop Customer contact strategy where technology is an enabler. This role combines deep expertise in Contact Centre technology, AI innovation, and consulting delivery to help clients modernise and optimise their customer engagement strategies. Core Responsibilities: Work with strategic technology partners and alliances to identify opportunities for AI-based services tailored to contact centre use cases. Shape joint propositions and support go-to-market initiatives with partners. Product Ownership Take ownership of the development and roadmap for KAIWA, our AI coaching and analytics solution. Support sales enablement, client demos, and delivery of KAIWA engagements. Support development of business cases and options for clients. Technology Change Leadership Act as a subject matter expert in technology-based change for customer contact, preferably within Financial Services (FS) or Public Sector (PS). Advise clients on business readiness, change management, and operational impact of new technologies. CCaaS Platform Expertise Lead or support rollouts of new CCaaS platforms (e.g., Five9, Genesys, NICE CXone). Deliver overlay consulting services including business readiness assessments, change management plans, and operational transition support. Shape and deliver CRM transformation programmes integrated with contact centre technology. Ensure alignment between CRM and CCaaS platforms for seamless customer experience. Thought Leadership & Advisory Develop frameworks, best practices, and accelerators for AI adoption in contact centres. Contribute to industry thought leadership through blogs, webinars, and client workshops. Qualifications Essential requirements Proven experience delivering t echnology transformation in contact centres, including AI and CCaaS deployments. Strong understanding of customer experience operations, contact centre KPIs, and digital engagement strategies. Expertise in business readiness, change management, and stakeholder engagement for technology rollouts. Familiarity with AI/GenAI applications for customer contact (e.g., knowledge management, agent assist, conversational AI). Confident with Data analysis and shaping benefits cases Experience shaping and delivering CRM programmes integrated with contact centre technology. Experience working with Financial Services or Public Sector clients preferred. Ability to collaborate with alliances and technology vendors to shape joint propositions. Preferably an Operational Practitioner who has transitioned into a consulting role so combines Operational experience with Consulting disciplines Knowledge of compliance and best practices in AI for CX. Experience in developing SaaS products or IP for contact centre environments. Consulting background with strong client-facing skills and commercial acumen, coupled with operational experience. Ability to deliver general consulting engagements. Strong internal and external networking skills. A recognised contributor to Industry thought leadership. Experience with CRM deployments would be advantageous. Be a recognised leader in the Customer contact field experienced with influencing at C-level. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare for you and your family 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief veteran status, or other by any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Opportunity We are seeking a highly skilled and motivated Senior Front-End Developer to join a critical greenfield program focused on transforming our electronic FX Options Trading business. This is a multi-year, high-profile project to modernize and scale our platform, offering a unique opportunity for you to make a significant and lasting impact. You will be at the forefront of building the next generation of trading technology. What You'll Do Design and Build:Take a leading role in the design and development of a state-of-the-art electronic FX Options Trading Platform. Your focus areas will include: RFQ (Request for Quote) workflows for clients and sales-to-trader interactions. Real-time, streaming pricing engines and displays. Volatility Surface and other complex market data management tools. A comprehensive workbench for Structured Product Pricing. Collaborate:Work in a tight-knit, global team alongside developers, quants, and traders to translate complex business requirements into robust, elegant technical solutions. Innovate:Leverage your deep expertise in TypeScript and React to build high-performance, scalable, and intuitive web UIs that provide an exceptional user experience. Improve:Champion and contribute to the continuous improvement of our development, deployment (CI/CD), and testing processes to ensure quality and efficiency. Mentor:Share your knowledge, guide, and mentor other developers, fostering a collaborative and innovative team culture where everyone can grow. Essential Skills & Experience Front-End Expertise:Advanced, hands-on experience in UI/UX development usingReact and TypeScript. (Professional experience with Angular or Vue.js would also be considered). Inter-Application Communication:Solid understanding of building applications that handle real-time data, using technologies likeREST APIs, WebSockets, or middleware (e.g., Solace, Kafka, TIBCO). Engineering Excellence:Proficiency in modern software engineering practices, includingCI/CD, automated testing, application resiliency, performance profiling, and telemetry. Desirable Skills (Nice to Have) Interest or experience in leveraging agentic AI development tools to accelerate and improve workflows (e.g., GitHub Copilot, Cursor, Devin). Familiarity with desktop container frameworks such asOpenFinor interoperability libraries. Back-end development experience inJava, C#/.NET, or Python. Knowledge of containerization and orchestration withKubernetes. While prior experience in finance is a plus, a strong passion for technology and complex problem-solving is what truly matters. Our Culture Agile & Collaborative:We thrive in a dynamic environment that values curiosity, ownership, and a drive for continuous improvement. Transparent Communication:We believe in challenging ideas respectfully and maintaining open, honest communication across all levels of the team. Iterative Delivery:We focus on delivering high-quality, impactful solutions iteratively, learning and adapting as we go. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our About Us Culture, Values & Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Apr 10, 2026
Full time
Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Senior Front-End Developer (React, TypeScript) - VP, FX Options Pricing Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. The Opportunity We are seeking a highly skilled and motivated Senior Front-End Developer to join a critical greenfield program focused on transforming our electronic FX Options Trading business. This is a multi-year, high-profile project to modernize and scale our platform, offering a unique opportunity for you to make a significant and lasting impact. You will be at the forefront of building the next generation of trading technology. What You'll Do Design and Build:Take a leading role in the design and development of a state-of-the-art electronic FX Options Trading Platform. Your focus areas will include: RFQ (Request for Quote) workflows for clients and sales-to-trader interactions. Real-time, streaming pricing engines and displays. Volatility Surface and other complex market data management tools. A comprehensive workbench for Structured Product Pricing. Collaborate:Work in a tight-knit, global team alongside developers, quants, and traders to translate complex business requirements into robust, elegant technical solutions. Innovate:Leverage your deep expertise in TypeScript and React to build high-performance, scalable, and intuitive web UIs that provide an exceptional user experience. Improve:Champion and contribute to the continuous improvement of our development, deployment (CI/CD), and testing processes to ensure quality and efficiency. Mentor:Share your knowledge, guide, and mentor other developers, fostering a collaborative and innovative team culture where everyone can grow. Essential Skills & Experience Front-End Expertise:Advanced, hands-on experience in UI/UX development usingReact and TypeScript. (Professional experience with Angular or Vue.js would also be considered). Inter-Application Communication:Solid understanding of building applications that handle real-time data, using technologies likeREST APIs, WebSockets, or middleware (e.g., Solace, Kafka, TIBCO). Engineering Excellence:Proficiency in modern software engineering practices, includingCI/CD, automated testing, application resiliency, performance profiling, and telemetry. Desirable Skills (Nice to Have) Interest or experience in leveraging agentic AI development tools to accelerate and improve workflows (e.g., GitHub Copilot, Cursor, Devin). Familiarity with desktop container frameworks such asOpenFinor interoperability libraries. Back-end development experience inJava, C#/.NET, or Python. Knowledge of containerization and orchestration withKubernetes. While prior experience in finance is a plus, a strong passion for technology and complex problem-solving is what truly matters. Our Culture Agile & Collaborative:We thrive in a dynamic environment that values curiosity, ownership, and a drive for continuous improvement. Transparent Communication:We believe in challenging ideas respectfully and maintaining open, honest communication across all levels of the team. Iterative Delivery:We focus on delivering high-quality, impactful solutions iteratively, learning and adapting as we go. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Visit our About Us Culture, Values & Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. Ironclad has also been backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers' goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross functionally to deliver a best in class experience for our customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom. What You Will Be Doing: Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your product and industry expertise to design and build customers' contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade offs that balance project timeline and their implementation goals. Serve as the internal "Voice of Customer" by regularly sharing product feedback and collaborating with our Product team. Proactively identify opportunities to improve our team's implementation processes. Respond to customer escalations in a way that inspires confidence and customer loyalty. Collaborate cross functionally with Sales, Support and Customer Success Managers to support the success of customers. Key Skills: 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). Passion for learning new technologies and driving outcomes through technical solutions. Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Ability to successfully navigate enterprise customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams. Curiosity for listening and understanding customers' goals and values. Familiarity with CLM (contract lifecycle management) and legal operations business processes. Experience learning and adapting quickly to a growing organization. Ironclad's Values: Drive, Intent, Integrity, and Empathy. Base Salary Range: £70,000 - £80,000 The base salary range represents the minimum and maximum of the salary range for this position based at our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. UK Employee Benefits at Ironclad: Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at US Full Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy up plan options available Market leading leave policies, including gender neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Apr 07, 2026
Full time
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. Ironclad has also been backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. Legal Engineers are product experts and problem solvers. They are responsible for understanding our customers' goals and advising on contracting processes to help customers realize their vision for Ironclad and set them up for long term success. Legal engineers are core to our Customer Outcomes team and work cross functionally to deliver a best in class experience for our customers. This is a hybrid role based out of our London office. Office attendance is required at least twice a week on Tuesdays and Thursdays for collaboration and connection. There may be additional in office days for team or company events. Candidates must have the unrestricted right to work in the United Kingdom. What You Will Be Doing: Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on time delivery and successful implementations. Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders. Leverage your product and industry expertise to design and build customers' contracting processes in Ironclad. Enable customers to build and maintain their Ironclad instances. Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade offs that balance project timeline and their implementation goals. Serve as the internal "Voice of Customer" by regularly sharing product feedback and collaborating with our Product team. Proactively identify opportunities to improve our team's implementation processes. Respond to customer escalations in a way that inspires confidence and customer loyalty. Collaborate cross functionally with Sales, Support and Customer Success Managers to support the success of customers. Key Skills: 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred). Passion for learning new technologies and driving outcomes through technical solutions. Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively. Ability to successfully navigate enterprise customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams. Curiosity for listening and understanding customers' goals and values. Familiarity with CLM (contract lifecycle management) and legal operations business processes. Experience learning and adapting quickly to a growing organization. Ironclad's Values: Drive, Intent, Integrity, and Empathy. Base Salary Range: £70,000 - £80,000 The base salary range represents the minimum and maximum of the salary range for this position based at our London office. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. UK Employee Benefits at Ironclad: Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at US Full Time Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy up plan options available Market leading leave policies, including gender neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Apr 07, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Job Title: Trainee Sales Consultant Location: Shepards Bush Brand : Portico Salary :Competitive Salary Package Hours: Monday to Fridays from 8:45am to 6pm. Please note, that you will be required to work alternate Saturdays from 10am - 2pm. Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car. About Portico: Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK's largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team. Job Summary and Key Responsibilities: The ideal candidate for the position of Trainee Sales Consultant will be driven, ambitious and able to communicate a high level of customer care to their clients. We are looking for candidates who are wanting to create a long-term career, you should be able to work to targets and deadlines. Full training will be provided through our in-house training Academy and following a successful probationary period, you will have the prospect of earning a competitive salary package. Duties will include: Qualifying potential clients, identifying their needs, and matching them to suitable properties. Booking and accompanying clients to view properties. Negotiating offers and liaising with Solicitors and Mortgage Brokers through to sales conclusion. Providing and delivering a high level of customer service to all clients. Providing referred leads to other related divisions. Skills required : Proven ability in meeting and exceeding targets. The ability to negotiate. Commitment to service standards. A commitment to learning and self-development. Tenacity and to be a self-starter. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top Achievers. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Structured training & support. Portico, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring.All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
Apr 06, 2026
Full time
Job Title: Trainee Sales Consultant Location: Shepards Bush Brand : Portico Salary :Competitive Salary Package Hours: Monday to Fridays from 8:45am to 6pm. Please note, that you will be required to work alternate Saturdays from 10am - 2pm. Driving Licence: Please note, that you must have a full UK Driving Licence & access to your own car. About Portico: Portico Estate Agents is a leading London-based property agency, offering expert sales, lettings, and property management services. Acquired by the broader LRG in 2021, we benefit from the strength and resources of one of the UK's largest property groups while maintaining our local expertise and customer-focused approach. At Portico, we are committed to delivering exceptional service, innovative solutions, and career growth opportunities for our team. Job Summary and Key Responsibilities: The ideal candidate for the position of Trainee Sales Consultant will be driven, ambitious and able to communicate a high level of customer care to their clients. We are looking for candidates who are wanting to create a long-term career, you should be able to work to targets and deadlines. Full training will be provided through our in-house training Academy and following a successful probationary period, you will have the prospect of earning a competitive salary package. Duties will include: Qualifying potential clients, identifying their needs, and matching them to suitable properties. Booking and accompanying clients to view properties. Negotiating offers and liaising with Solicitors and Mortgage Brokers through to sales conclusion. Providing and delivering a high level of customer service to all clients. Providing referred leads to other related divisions. Skills required : Proven ability in meeting and exceeding targets. The ability to negotiate. Commitment to service standards. A commitment to learning and self-development. Tenacity and to be a self-starter. Ability to build and nurture trusted relationships at all levels. Be responsive to change. What we can offer you: Proven track record for career growth and advancement within the company. Market leading training and ongoing professional development. Supportive and collaborative team environment. Benefits: Access to an Employee Assistance programme including access to a virtual GP 24/7 and mental health first aiders. Retail discounts. Regular awards & incentives for Top Achievers. Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year. Excellent parental leave & company fertility policy in place. Structured training & support. Portico, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate industry. LRG does not engage the services of Recruitment agencies for the purpose of hiring.All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.
About us: We are a fast-growing startup that is helping enterprise businesses to unlock the power of AI to replace work and transform costs. Our product enables businesses to automate manual operations with zero engineering work or process change - with contractually guaranteed human-level accuracy. We started out in online safety and quickly expanded: we're currently focused on insurance, marketplace and social/gaming but the potential is much, much larger. We closed $15M Series A funding in 2024, and we're backed by some leading names in AI (Plural and Creandum). This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in finding and winning new markets for cutting edge AI agent technology. About the role: We're seeking an experienced and driven Account Executive who is excited about the transformative potential of AI. You will play a critical role in driving revenue growth by landing and expanding major accounts, delivering transformative operational impact for leading global companies. You will: Be a seasoned expert in the consultative sell. Every organisation and use case is unique, so you must be practiced at tailoring your approach. You'll navigate operational challenges, deeply understand the opportunity, and craft solutions that deliver clear, measurable impact Our products automate critical, high-volume, and complex processes - so you'll need to be comfortable getting into the details to shape and close high value, meaningful deals Own your revenue goal and work 360: you will generate leads and create, develop and close opportunities, as well as support the onboarding and growth of accounts. Own the setup and growth of the insurance effort from 0 1 and beyond The AI frontier is moving at lightning speed and we are growing and evolving our offering incredibly quickly. This means you need to be agile and able to constantly evolve your approach. You'll collaborate with product, marketing and leadership to develop and refine our ICP, proposition and go to market strategy based on customer insights - acting as a voice for our customers internally About you: 3+ years of experience leading sophisticated enterprise deals that touch core business operations, involve significant ACVs and complex/frontier technology Highly analytical: able to navigate complex organisations, uncover hidden pains and opportunities, and design deals that will drive deep impact for customers Comfortable discussing and selling sophisticated technology products that solve complex business problems Customer focused: able to become a trusted long term partner for our customers Strategic and product minded: constantly on the lookout for customer insights that inform our proposition or go to market strategy Highly autonomous and entrepreneurial Competitive salary, commission and equity package Lots of autonomy and opportunities for growth Flexible hours and location Occupational pension Generous paid parental leave Generous paid sick leave Annual budget for your professional development and growth Annual budget for your individual health and wellness Quarterly team offsites to London and other exciting destinations in Europe
Apr 05, 2026
Full time
About us: We are a fast-growing startup that is helping enterprise businesses to unlock the power of AI to replace work and transform costs. Our product enables businesses to automate manual operations with zero engineering work or process change - with contractually guaranteed human-level accuracy. We started out in online safety and quickly expanded: we're currently focused on insurance, marketplace and social/gaming but the potential is much, much larger. We closed $15M Series A funding in 2024, and we're backed by some leading names in AI (Plural and Creandum). This is an exciting opportunity to join a well-funded startup at a crucial stage of growth, and to play a significant part in finding and winning new markets for cutting edge AI agent technology. About the role: We're seeking an experienced and driven Account Executive who is excited about the transformative potential of AI. You will play a critical role in driving revenue growth by landing and expanding major accounts, delivering transformative operational impact for leading global companies. You will: Be a seasoned expert in the consultative sell. Every organisation and use case is unique, so you must be practiced at tailoring your approach. You'll navigate operational challenges, deeply understand the opportunity, and craft solutions that deliver clear, measurable impact Our products automate critical, high-volume, and complex processes - so you'll need to be comfortable getting into the details to shape and close high value, meaningful deals Own your revenue goal and work 360: you will generate leads and create, develop and close opportunities, as well as support the onboarding and growth of accounts. Own the setup and growth of the insurance effort from 0 1 and beyond The AI frontier is moving at lightning speed and we are growing and evolving our offering incredibly quickly. This means you need to be agile and able to constantly evolve your approach. You'll collaborate with product, marketing and leadership to develop and refine our ICP, proposition and go to market strategy based on customer insights - acting as a voice for our customers internally About you: 3+ years of experience leading sophisticated enterprise deals that touch core business operations, involve significant ACVs and complex/frontier technology Highly analytical: able to navigate complex organisations, uncover hidden pains and opportunities, and design deals that will drive deep impact for customers Comfortable discussing and selling sophisticated technology products that solve complex business problems Customer focused: able to become a trusted long term partner for our customers Strategic and product minded: constantly on the lookout for customer insights that inform our proposition or go to market strategy Highly autonomous and entrepreneurial Competitive salary, commission and equity package Lots of autonomy and opportunities for growth Flexible hours and location Occupational pension Generous paid parental leave Generous paid sick leave Annual budget for your professional development and growth Annual budget for your individual health and wellness Quarterly team offsites to London and other exciting destinations in Europe
