About the Role Reporting to the Branch Manager, you will be responsible for overseeing the branch fleet to ensure all vehicles are maintained to a safe, legal and roadworthy standard , maximising availability and utilisation. You'll also coordinate vehicle preparation, manage cleaning stock levels, handle damage reporting, and ensure the garage and parking areas are well organised click apply for full job details
Jan 19, 2026
Full time
About the Role Reporting to the Branch Manager, you will be responsible for overseeing the branch fleet to ensure all vehicles are maintained to a safe, legal and roadworthy standard , maximising availability and utilisation. You'll also coordinate vehicle preparation, manage cleaning stock levels, handle damage reporting, and ensure the garage and parking areas are well organised click apply for full job details
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Jan 19, 2026
Full time
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Jan 19, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is seeking a seasoned Principal Product Marketing Manager with deep cybersecurity expertise and strong regional market knowledge to lead product marketing strategy for the EMEA region. This individual will be a key partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape the local strategy for 1Password's identity, authentication, and Extended Access Management (XAM) offerings, including our Enterprise Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position is remote (UK preferred but open to candidates located in the EMEA region). What we're looking for Bachelor's or Master's degree in Marketing, Business, or a related technical field. Product marketing or cybersecurity certifications (e.g., Pragmatic Institute, PMA, Security+, Zero Trust frameworks). Experience working at cybersecurity vendors in identity, PAM, passwordless, or endpoint security spaces. Experience & Expertise 8+ years of B2B SaaS product marketing experience, with at least 5 years in cybersecurity. Proven track record driving go-to-market success in EMEA across multiple countries and languages. Deep understanding of identity and access security (IAM, SSO, authentication, MFA, zero trust, etc.). Demonstrated success supporting enterprise security solutions with complex buying cycles. Strategic & Cross-Functional Leadership Experience influencing product direction and go-to-market plans using customer and market insights. Ability to drive alignment across global and regional stakeholders in product, marketing, sales, and customer success. Skilled in leading cross-functional teams and managing projects in a high-growth, remote-first environment. Communication & Storytelling Strong written and verbal communication skills with the ability to translate technical details into compelling customer narratives. Fluent in English; additional European language(s) a plus (e.g., German, French, Dutch). What you can expect Regional Impact: Influence how organizations across EMEA adopt identity and authentication security. Global Collaboration: Work with a passionate, cross-functional team to shape the future of XAM globally. Growth Opportunity: Lead strategic product marketing initiatives in one of the fastest-growing regions for 1Password. Remote Flexibility: Be part of a people-first company that values work-life balance, inclusivity, and trust. Regional Strategy & Leadership Develop and own the EMEA-specific product marketing strategy to support regional sales targets and drive local adoption of 1Password's XAM solutions. Serve as a subject matter expert on cybersecurity trends, buyer behavior, and regulatory dynamics across key markets in EMEA (e.g., UK, Germany, France, Nordics, Middle East). Align closely with regional sales, partnerships, customer success, and field marketing teams to ensure cohesive messaging and go-to-market execution. Go-to-Market & Launch Execution Lead regional product launches and growth initiatives by tailoring global campaigns and messaging to local market needs. Support packaging, pricing, and positioning strategies for EMEA audiences, including translation and cultural adaptation. Customer & Competitive Insights Lead regional customer research, win/loss analysis, and segmentation to inform roadmap, marketing, and sales priorities. Monitor competitive landscape in EMEA, helping differentiate 1Password across a variety of industry verticals and customer profiles. Messaging & Enablement Develop clear and compelling narratives that position 1Password's identity and access solutions against legacy IAM systems and emerging authentication models. Enable EMEA sales and channel teams with localized training, assets, objection handling, and customer success stories. Thought Leadership & Advocacy Represent 1Password as a regional product expert and thought leader at webinars, conferences, analyst briefings, and customer advisory boards. Build relationships with key influencers, customers, and partners across the EMEA cybersecurity ecosystem. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. . click apply for full job details
Jan 18, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. 1Password is seeking a seasoned Principal Product Marketing Manager with deep cybersecurity expertise and strong regional market knowledge to lead product marketing strategy for the EMEA region. This individual will be a key partner in accelerating growth across the EMEA market by adapting global product narratives, influencing go-to-market strategies, and deeply understanding regional customer needs. This role sits at the intersection of product, marketing, sales, and regional leadership. Reporting to the Vice President of Product Marketing, you will help shape the local strategy for 1Password's identity, authentication, and Extended Access Management (XAM) offerings, including our Enterprise Password Manager (EPM), identity-based access tools, and developer security products. You will be a market-maker and regional voice, influencing product direction with customer insights, ensuring alignment with local sales goals, and driving regional product messaging, launches, and enablement across enterprise, developer, and consumer audiences. This position is remote (UK preferred but open to candidates located in the EMEA region). What we're looking for Bachelor's or Master's degree in Marketing, Business, or a related technical field. Product marketing or cybersecurity certifications (e.g., Pragmatic Institute, PMA, Security+, Zero Trust frameworks). Experience working at cybersecurity vendors in identity, PAM, passwordless, or endpoint security spaces. Experience & Expertise 8+ years of B2B SaaS product marketing experience, with at least 5 years in cybersecurity. Proven track record driving go-to-market success in EMEA across multiple countries and languages. Deep understanding of identity and access security (IAM, SSO, authentication, MFA, zero trust, etc.). Demonstrated success supporting enterprise security solutions with complex buying cycles. Strategic & Cross-Functional Leadership Experience influencing product direction and go-to-market plans using customer and market insights. Ability to drive alignment across global and regional stakeholders in product, marketing, sales, and customer success. Skilled in leading cross-functional teams and managing projects in a high-growth, remote-first environment. Communication & Storytelling Strong written and verbal communication skills with the ability to translate technical details into compelling customer narratives. Fluent in English; additional European language(s) a plus (e.g., German, French, Dutch). What you can expect Regional Impact: Influence how organizations across EMEA adopt identity and authentication security. Global Collaboration: Work with a passionate, cross-functional team to shape the future of XAM globally. Growth Opportunity: Lead strategic product marketing initiatives in one of the fastest-growing regions for 1Password. Remote Flexibility: Be part of a people-first company that values work-life balance, inclusivity, and trust. Regional Strategy & Leadership Develop and own the EMEA-specific product marketing strategy to support regional sales targets and drive local adoption of 1Password's XAM solutions. Serve as a subject matter expert on cybersecurity trends, buyer behavior, and regulatory dynamics across key markets in EMEA (e.g., UK, Germany, France, Nordics, Middle East). Align closely with regional sales, partnerships, customer success, and field marketing teams to ensure cohesive messaging and go-to-market execution. Go-to-Market & Launch Execution Lead regional product launches and growth initiatives by tailoring global campaigns and messaging to local market needs. Support packaging, pricing, and positioning strategies for EMEA audiences, including translation and cultural adaptation. Customer & Competitive Insights Lead regional customer research, win/loss analysis, and segmentation to inform roadmap, marketing, and sales priorities. Monitor competitive landscape in EMEA, helping differentiate 1Password across a variety of industry verticals and customer profiles. Messaging & Enablement Develop clear and compelling narratives that position 1Password's identity and access solutions against legacy IAM systems and emerging authentication models. Enable EMEA sales and channel teams with localized training, assets, objection handling, and customer success stories. Thought Leadership & Advocacy Represent 1Password as a regional product expert and thought leader at webinars, conferences, analyst briefings, and customer advisory boards. Build relationships with key influencers, customers, and partners across the EMEA cybersecurity ecosystem. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. . click apply for full job details
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Senior Product Manager Expedia B2B is the B2B arm of Expedia Group. We provide the scale, innovative technology and supply of Expedia Group to businesses looking to take on the world of travel. Through these partnerships we power experiences for millions of consumers globally, helping drive brand loyalty and growth for our partners, and Expedia Group. Expedia's Rapid API supports our partners across a wide range of segments, including loyalty programs, airlines, travel agents, corporate travel management companies and online retailers enabling them to shop for hotels and vacation rentals on behalf of their customers. We are looking for a Senior Product Manager to join the Rapid API product team to lead our experimentation and yield domain as we position ourselves as the world's global travel platform! What you'll do: You will develop close relationships with our stakeholders to understand their needs informing the strategy for your domain You will lead a portfolio of products, looking after various roadmaps and continuously prioritizing You will work together with your engineering teams to transform ideas into reality You will build great relationships with our sales and technical teams to ensure products are launched and supported successfully You will work with our analytics team to track the performance of your products against targets to evaluate their success You will care about your products, advocate for them, believe passionately in them Who you are: You have 5+ years of experience managing testing and revenue optimization products for B2B use cases You are excited by the accountability that comes with leading a large portfolio of products You have outstanding influencing skills, including experience working within a large matrix organization You speak knowledgeably with engineers about a problem space, can communicate user stories and know how to build products incrementally You can identify the best business opportunities, make prioritization calls, and devise a clear strategy Sound like a job you'd like to learn more about? Get in touch - we'd love to talk with you. This job will be based in our London office. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Equal Employment Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Jan 17, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. Senior Product Manager Expedia B2B is the B2B arm of Expedia Group. We provide the scale, innovative technology and supply of Expedia Group to businesses looking to take on the world of travel. Through these partnerships we power experiences for millions of consumers globally, helping drive brand loyalty and growth for our partners, and Expedia Group. Expedia's Rapid API supports our partners across a wide range of segments, including loyalty programs, airlines, travel agents, corporate travel management companies and online retailers enabling them to shop for hotels and vacation rentals on behalf of their customers. We are looking for a Senior Product Manager to join the Rapid API product team to lead our experimentation and yield domain as we position ourselves as the world's global travel platform! What you'll do: You will develop close relationships with our stakeholders to understand their needs informing the strategy for your domain You will lead a portfolio of products, looking after various roadmaps and continuously prioritizing You will work together with your engineering teams to transform ideas into reality You will build great relationships with our sales and technical teams to ensure products are launched and supported successfully You will work with our analytics team to track the performance of your products against targets to evaluate their success You will care about your products, advocate for them, believe passionately in them Who you are: You have 5+ years of experience managing testing and revenue optimization products for B2B use cases You are excited by the accountability that comes with leading a large portfolio of products You have outstanding influencing skills, including experience working within a large matrix organization You speak knowledgeably with engineers about a problem space, can communicate user stories and know how to build products incrementally You can identify the best business opportunities, make prioritization calls, and devise a clear strategy Sound like a job you'd like to learn more about? Get in touch - we'd love to talk with you. This job will be based in our London office. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. Equal Employment Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. The Senior Manager, Business Development, EMEA will manage, coach and mentor a team of highly motivated sales reps in London. The ideal candidate is data-driven and enjoys building and scaling processes, partnering with cross-functional teams, and driving alignment with sales to drive exceptional results. Roles and Responsibilities Build & Develop a Team Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale Mentor and guide BDRs through career progression Partners with leaders in the organization to build career pathways and support readiness programs into new roles Increase Efficiency & Productivity Drive a high performance, high accountability culture to achieve and exceed sales development goals Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs Be the go-to resource for day-to-day processes Operational Excellence Assist in the execution and delivery of core operational tasks, including account & territory assignments, process design and documentation, and change management. Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up. Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance. Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not. Forecast, report, track, and manage sales activities and results using Salesforce (CRM) Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness Actionable Insight Identify and make recommendations for improvement in the areas of process, efficiency and productivity Track sales team metrics and report data to senior leadership on a regular basis Key Skills BA/BS in relevant discipline preferred. 2+ years of experience as an Outbound BDR Manager, or relevant sales experience Have worked at a fast-paced, high-growth tech company (ideally selling into both mid-market and enterprise companies) Experience with Salesforce (CRM) is required. Experience with Outbound tools such as Outreach is required. Experience with data and intent signal tools such as 6Sense and G2 is preferred Highly fluent in designing and implementing outbound sales development playbooks, cadences, and best practices Experience with scaling an Outbound BDR team and can think through career paths, compensation plans, segmenting the team, etc. You use data and analytics to drive your decision making process, identify areas for improvement, and track progress Great at motivating and inspiring BDRs to high performance Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested. Team and goal-oriented. High output; low ego UK Employee Benefits at Ironclad Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly, the opportunity to help build the company you want to work at US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Jan 16, 2026
Full time
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. The Senior Manager, Business Development, EMEA will manage, coach and mentor a team of highly motivated sales reps in London. The ideal candidate is data-driven and enjoys building and scaling processes, partnering with cross-functional teams, and driving alignment with sales to drive exceptional results. Roles and Responsibilities Build & Develop a Team Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale Mentor and guide BDRs through career progression Partners with leaders in the organization to build career pathways and support readiness programs into new roles Increase Efficiency & Productivity Drive a high performance, high accountability culture to achieve and exceed sales development goals Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs Be the go-to resource for day-to-day processes Operational Excellence Assist in the execution and delivery of core operational tasks, including account & territory assignments, process design and documentation, and change management. Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up. Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance. Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not. Forecast, report, track, and manage sales activities and results using Salesforce (CRM) Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness Actionable Insight Identify and make recommendations for improvement in the areas of process, efficiency and productivity Track sales team metrics and report data to senior leadership on a regular basis Key Skills BA/BS in relevant discipline preferred. 2+ years of experience as an Outbound BDR Manager, or relevant sales experience Have worked at a fast-paced, high-growth tech company (ideally selling into both mid-market and enterprise companies) Experience with Salesforce (CRM) is required. Experience with Outbound tools such as Outreach is required. Experience with data and intent signal tools such as 6Sense and G2 is preferred Highly fluent in designing and implementing outbound sales development playbooks, cadences, and best practices Experience with scaling an Outbound BDR team and can think through career paths, compensation plans, segmenting the team, etc. You use data and analytics to drive your decision making process, identify areas for improvement, and track progress Great at motivating and inspiring BDRs to high performance Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested. Team and goal-oriented. High output; low ego UK Employee Benefits at Ironclad Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly, the opportunity to help build the company you want to work at US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Hybrid IoT Finance Business PartnerNewbury, United KingdomAt Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Joining Vodafone IoT's team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.As a Finance Business Partner for Vodafone IoT, you'll play a pivotal role in shaping the financial success of our IoT business.You'll work closely with regional Heads of Sales and their leadership teams, acting as a trusted advisor and challenger to drive revenue growth and margin improvement. Your work will involve leading planning and target-setting activities, providing insightful analysis to influence decision-making, and ensuring accurate performance reviews for key customers.You'll prepare monthly business reviews with clear, actionable insights, manage month-end close processes, and spearhead process simplification projects across IoT Finance.This is a dynamic role where your expertise will help transform data into strategy and deliver measurable impact. Who you are We're looking for someone who brings a mix of experience, curiosity, and drive to make a real impact: A qualified accountant with 5+ years of business experience Strong ability to build and challenge relationships with senior stakeholders Proven track record in driving profitability and performance improvements An agent for change with an inquisitive mindset and a passion for innovation Excellent analytical and numeracy skills, with proficiency in Excel and PowerPoint Someone who thrives in a fast-paced environment and can simplify complex processesWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Discretionary yearly bonus: 10% Annual leave: 28 days + bank holidays Enjoy working up to 20 days a year from abroad Charity days Wellbeing: Quarterly Spirit Days to focus on wellbeing and personal development Maternity leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5 Paternity leave: 16 weeks fully paid Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Voluntary Private Medical and Dental insurance plans. Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loanWith more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity - connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses - allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity - operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that's secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can. skillsAuditingEconomicsFinanceFinancial ManagementBusiness Management
Jan 15, 2026
Full time
Hybrid IoT Finance Business PartnerNewbury, United KingdomAt Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Joining Vodafone IoT's team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.As a Finance Business Partner for Vodafone IoT, you'll play a pivotal role in shaping the financial success of our IoT business.You'll work closely with regional Heads of Sales and their leadership teams, acting as a trusted advisor and challenger to drive revenue growth and margin improvement. Your work will involve leading planning and target-setting activities, providing insightful analysis to influence decision-making, and ensuring accurate performance reviews for key customers.You'll prepare monthly business reviews with clear, actionable insights, manage month-end close processes, and spearhead process simplification projects across IoT Finance.This is a dynamic role where your expertise will help transform data into strategy and deliver measurable impact. Who you are We're looking for someone who brings a mix of experience, curiosity, and drive to make a real impact: A qualified accountant with 5+ years of business experience Strong ability to build and challenge relationships with senior stakeholders Proven track record in driving profitability and performance improvements An agent for change with an inquisitive mindset and a passion for innovation Excellent analytical and numeracy skills, with proficiency in Excel and PowerPoint Someone who thrives in a fast-paced environment and can simplify complex processesWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Discretionary yearly bonus: 10% Annual leave: 28 days + bank holidays Enjoy working up to 20 days a year from abroad Charity days Wellbeing: Quarterly Spirit Days to focus on wellbeing and personal development Maternity leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5 Paternity leave: 16 weeks fully paid Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Voluntary Private Medical and Dental insurance plans. Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loanWith more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity - connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses - allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity - operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that's secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can. skillsAuditingEconomicsFinanceFinancial ManagementBusiness Management
Hybrid IoT Finance Business PartnerNewbury, United KingdomAt Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Joining Vodafone IoT's team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.As a Finance Business Partner for Vodafone IoT, you'll play a pivotal role in shaping the financial success of our IoT business.You'll work closely with regional Heads of Sales and their leadership teams, acting as a trusted advisor and challenger to drive revenue growth and margin improvement. Your work will involve leading planning and target-setting activities, providing insightful analysis to influence decision-making, and ensuring accurate performance reviews for key customers.You'll prepare monthly business reviews with clear, actionable insights, manage month-end close processes, and spearhead process simplification projects across IoT Finance.This is a dynamic role where your expertise will help transform data into strategy and deliver measurable impact. Who you are We're looking for someone who brings a mix of experience, curiosity, and drive to make a real impact: A qualified accountant with 5+ years of business experience Strong ability to build and challenge relationships with senior stakeholders Proven track record in driving profitability and performance improvements An agent for change with an inquisitive mindset and a passion for innovation Excellent analytical and numeracy skills, with proficiency in Excel and PowerPoint Someone who thrives in a fast-paced environment and can simplify complex processesWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Discretionary yearly bonus: 10% Annual leave: 28 days + bank holidays Enjoy working up to 20 days a year from abroad Charity days Wellbeing: Quarterly Spirit Days to focus on wellbeing and personal development Maternity leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5 Paternity leave: 16 weeks fully paid Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Voluntary Private Medical and Dental insurance plans. Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loanWith more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity - connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses - allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity - operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that's secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can. skillsAuditingEconomicsFinanceFinancial ManagementBusiness Management
Jan 15, 2026
Full time
Hybrid IoT Finance Business PartnerNewbury, United KingdomAt Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.Joining Vodafone IoT's team means being part of a growing, purpose-driven organisation at the forefront of innovation. Our teams are made up of curious minds, problem-solvers, and forward-thinkers across the world who thrive in a collaborative, high-performing, inclusive environment.As a Finance Business Partner for Vodafone IoT, you'll play a pivotal role in shaping the financial success of our IoT business.You'll work closely with regional Heads of Sales and their leadership teams, acting as a trusted advisor and challenger to drive revenue growth and margin improvement. Your work will involve leading planning and target-setting activities, providing insightful analysis to influence decision-making, and ensuring accurate performance reviews for key customers.You'll prepare monthly business reviews with clear, actionable insights, manage month-end close processes, and spearhead process simplification projects across IoT Finance.This is a dynamic role where your expertise will help transform data into strategy and deliver measurable impact. Who you are We're looking for someone who brings a mix of experience, curiosity, and drive to make a real impact: A qualified accountant with 5+ years of business experience Strong ability to build and challenge relationships with senior stakeholders Proven track record in driving profitability and performance improvements An agent for change with an inquisitive mindset and a passion for innovation Excellent analytical and numeracy skills, with proficiency in Excel and PowerPoint Someone who thrives in a fast-paced environment and can simplify complex processesWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too. Discretionary yearly bonus: 10% Annual leave: 28 days + bank holidays Enjoy working up to 20 days a year from abroad Charity days Wellbeing: Quarterly Spirit Days to focus on wellbeing and personal development Maternity leave: 52 weeks out of which the first 13 weeks are fully paid followed by 26 weeks of half pay and 6 months - working 4 days, getting paid 5 Paternity leave: 16 weeks fully paid Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%. Voluntary Private Medical and Dental insurance plans. Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loanWith more than 200 million device connections around the world, Vodafone IoT is a global leader in managed IoT connectivity - connecting people, places and devices. We help create a smarter, more sustainable, and more connected world - from enabling smart cities and autonomous vehicles to transforming healthcare, agriculture, and logistics. Our work shapes the digital future of businesses - allowing them to effectively manage and monitor their operations using IoT. As a global leader in IoT connectivity - operating in more than 180 countries across the globe - we empower individuals, businesses, and entire industries to unlock their potential through technology that's secure, scalable, and future-ready. Vodafone IoT is a subsidiary of Vodafone Group.Vodafone Group is a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can. skillsAuditingEconomicsFinanceFinancial ManagementBusiness Management
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role You want to build and run elegant and thorough machine learning experiments to help us understand and steer the behavior of powerful AI systems. You care about making AI helpful, honest, and harmless, and are interested in the ways that this could be challenging in the context of human-level capabilities. You could describe yourself as both a scientist and an engineer. As a Research Engineer on Alignment Science, you'll contribute to exploratory experimental research on AI safety, with a focus on risks from powerful future systems (like those we would designate as ASL-3 or ASL-4 under our Responsible Scaling Policy), often in collaboration with other teams including Interpretability, Fine Tuning, and the Frontier Red Team. Our blog provides an overview of topics that the Alignment Science team is either currently exploring or has previously explored. For the London team, we are opportunistically hiring for the following research areas: AI Control: Creating methods to ensure advanced AI systems remain safe and harmless in unfamiliar or adversarial scenarios. Alignment Stress testing: Creating model organisms of misalignment to improve our empirical understanding of how alignment failures might arise. Note: Currently, the team's hub is in San Francisco, so we require all candidates to be based at least 25% in London and travel to San Francisco occasionally. Additionally, we are prioritizing growing our San Francisco teams, so you may not hear back on your application to the London team unless we see an unusually strong fit. For this role, we conduct all interviews in Python. Representative Projects Testing the robustness of our safety techniques by training language models to subvert our safety techniques, and seeing how effective they are at subverting our interventions. Run multi-agent reinforcement learning experiments to test out techniques like AI Debate. Build tooling to efficiently evaluate the effectiveness of novel LLM-generated jailbreaks. Write scripts and prompts to efficiently produce evaluation questions to test models' reasoning abilities in safety-relevant contexts. Contribute ideas, figures, and writing to research papers, blog posts, and talks. >Run experiments that feed into key AI safety efforts at Anthropic, like the design and implementation of our Responsible Scaling Policy. You may be a good fit if you: Have significant software, ML, or research engineering experience. Have some experience contributing to empirical AI research projects. Have some familiarity with technical AI safety research. Prefer fast-moving collaborative projects to extensive solo efforts. Pick up slack, even if it goes outside your job description. Care about the impacts of AI. Strong candidates may also: Have experience authoring research papers in machine learning, NLP, or AI safety. Have experience with LLMs. Have experience with reinforcement learning. Have experience with Kubernetes clusters and complex shared codebases. Candidates need not have: 100% of the skills needed to perform the job. Formal certifications or education credentials. The annual compensation range for this role is below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Our total compensation package for full-time employees includes equity and benefits. Annual Salary: £250,000-£370,000 GBP Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you email addresses. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links-visit directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Jan 15, 2026
Full time
About Anthropic Anthropic's mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role You want to build and run elegant and thorough machine learning experiments to help us understand and steer the behavior of powerful AI systems. You care about making AI helpful, honest, and harmless, and are interested in the ways that this could be challenging in the context of human-level capabilities. You could describe yourself as both a scientist and an engineer. As a Research Engineer on Alignment Science, you'll contribute to exploratory experimental research on AI safety, with a focus on risks from powerful future systems (like those we would designate as ASL-3 or ASL-4 under our Responsible Scaling Policy), often in collaboration with other teams including Interpretability, Fine Tuning, and the Frontier Red Team. Our blog provides an overview of topics that the Alignment Science team is either currently exploring or has previously explored. For the London team, we are opportunistically hiring for the following research areas: AI Control: Creating methods to ensure advanced AI systems remain safe and harmless in unfamiliar or adversarial scenarios. Alignment Stress testing: Creating model organisms of misalignment to improve our empirical understanding of how alignment failures might arise. Note: Currently, the team's hub is in San Francisco, so we require all candidates to be based at least 25% in London and travel to San Francisco occasionally. Additionally, we are prioritizing growing our San Francisco teams, so you may not hear back on your application to the London team unless we see an unusually strong fit. For this role, we conduct all interviews in Python. Representative Projects Testing the robustness of our safety techniques by training language models to subvert our safety techniques, and seeing how effective they are at subverting our interventions. Run multi-agent reinforcement learning experiments to test out techniques like AI Debate. Build tooling to efficiently evaluate the effectiveness of novel LLM-generated jailbreaks. Write scripts and prompts to efficiently produce evaluation questions to test models' reasoning abilities in safety-relevant contexts. Contribute ideas, figures, and writing to research papers, blog posts, and talks. >Run experiments that feed into key AI safety efforts at Anthropic, like the design and implementation of our Responsible Scaling Policy. You may be a good fit if you: Have significant software, ML, or research engineering experience. Have some experience contributing to empirical AI research projects. Have some familiarity with technical AI safety research. Prefer fast-moving collaborative projects to extensive solo efforts. Pick up slack, even if it goes outside your job description. Care about the impacts of AI. Strong candidates may also: Have experience authoring research papers in machine learning, NLP, or AI safety. Have experience with LLMs. Have experience with reinforcement learning. Have experience with Kubernetes clusters and complex shared codebases. Candidates need not have: 100% of the skills needed to perform the job. Formal certifications or education credentials. The annual compensation range for this role is below. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Our total compensation package for full-time employees includes equity and benefits. Annual Salary: £250,000-£370,000 GBP Logistics Education requirements: We require at least a Bachelor's degree in a related field or equivalent experience. Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you email addresses. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links-visit directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact - advancing our long-term goals of steerable, trustworthy AI - rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
At Trustpilot, we're on an incredible journey. At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. We are seeking a Salesforce Specialist II with expertise in building robust and scalable solutions to join Trustpilot's Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company's Salesforce ecosystem. What you'll be doing: Salesforce Development & Architecture: Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Integrate Salesforce with internal and external systems using APIs and various integration patterns. Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. Support incident management and processes directly within Salesforce through custom development and troubleshooting. Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions. Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety. Deploying change via CI/CD. Apply declarative change solutions to project delivery work. Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes. Maintain Trustpilot system auditing evidence and documentation. Provide mentoring & coaching to more junior Administrators for skills development. Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning. Salesforce Administration: Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. Provide user support for all functions within GTM. Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders. Who you are: Technical Skills: Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued. 5+ years of hands on experience as a Salesforce Developer & Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions. Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components). Experience with Agentforce is a strong plus. Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus. Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events. Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns. Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications. Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines. Collaboration: Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non technical stakeholders, conduct technical discussions, and mentor team members. Adaptability: A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. Ability to adapt to changing project requirements and priorities in a dynamic development environment. Process Orientation: Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. Strong analytical and problem solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively. Who we are: We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects. What's in it for you: Use the benefits list for the relevant location. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us: Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh - it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (). Any offer of employment for this position will be subject to our standard background checks.
Jan 15, 2026
Full time
At Trustpilot, we're on an incredible journey. At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! We're a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there's still an exciting journey ahead of us. We are seeking a Salesforce Specialist II with expertise in building robust and scalable solutions to join Trustpilot's Go To Market Technology department within the Technology organisation. This role will be pivotal in working on large strategic projects in our Salesforce platform, working across our commercial, marketing and customer service teams. The ideal candidate will have a strong background in Salesforce development, a proactive approach to operational excellence, and a keen eye for system architecture, code quality, and process automation. This role will be a key link with the business-wide Salesforce team, which is responsible for the entire company's Salesforce ecosystem. What you'll be doing: Salesforce Development & Architecture: Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business needs. Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance. Integrate Salesforce with internal and external systems using APIs and various integration patterns. Collaborate closely with the organization-wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy. Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimization. Support incident management and processes directly within Salesforce through custom development and troubleshooting. Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high-quality, scalable Salesforce solutions. Responsible for building and maintaining good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety. Deploying change via CI/CD. Apply declarative change solutions to project delivery work. Develop and maintain comprehensive technical documentation for Salesforce customizations, integrations, and deployment processes. Maintain Trustpilot system auditing evidence and documentation. Provide mentoring & coaching to more junior Administrators for skills development. Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning. Salesforce Administration: Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customizations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements. Provide user support for all functions within GTM. Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all interested stakeholders. Who you are: Technical Skills: Minimum of Advanced Administrator or Platform Developer I certifications - Platform Developer II is highly valued. 5+ years of hands on experience as a Salesforce Developer & Admin, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions. Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components). Experience with Agentforce is a strong plus. Experience in highly distributed systems with other Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus. Demonstrated expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events. Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns. Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications. Proficiency in using developer tools like VS Code, Salesforce CLI, Git for version control, and CI/CD pipelines. Collaboration: Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non technical stakeholders, conduct technical discussions, and mentor team members. Adaptability: A proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem. Ability to adapt to changing project requirements and priorities in a dynamic development environment. Process Orientation: Demonstrated ability to design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency. Strong analytical and problem solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively. Who we are: We are the GTM Technology team and are fully responsible for our Salesforce and GTM systems, delivering projects from large strategic change to smaller change requests and servicing our commercial, ops, marketing and service organisations. Our team is predominantly based in London, with some colleagues in Copenhagen and New York. We are looking for a fun, outgoing person with an equal drive to perform. No problem is too big or too small in our team. We like to roll up our sleeves collectively and work together on projects. What's in it for you: Use the benefits list for the relevant location. Still not sure? We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We're excited to hear about your experiences along with how you will contribute to our working culture. Even if you don't feel you meet all the requirements, we'd still really like to hear from you! About us: Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve. Today, we have more than 300 million reviews and 64 million monthly active users on average across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York. We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh - it's built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever changing world. With vibrant office locations worldwide and over 50 nationalities, we're proud to be an equal opportunity workplace with diverse perspectives and ideas. Our purpose to help people and businesses help each other is a tall order, but we keep it real. We're a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If you're ready to grow, let's go. Join us at the heart of trust. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (). Any offer of employment for this position will be subject to our standard background checks.
Property Accounts Assistant. OUR CLIENT is a commercial and residential property company with over three decades experience in the London property market. Having established a strong and stable team, working on some of the most innovative and complex London developments, they now seek a Property Accounts Assistant to help with their accounting team. THE ROLE RESPONSIBILITES of the Property Accounts Assistant: Being fully responsible for the purchase and sales ledger functions. Logging and chasing purchase invoices. Carrying out bank/creditor/debtor/petty cash reconciliations. Liaising with Managing Agent on credit control, requesting copies of rental demands, seeking authorisation of supplier invoices before remittance of payments, etc. Updating and maintaining spreadsheets. Assisting with year-end procedures alongside the Management Accountant and Head of Finance. THE PERSON REQUIREMENTS for the Property Accounts Assistant: Accounting and Finance Degree. Must have at least 2 years relevant experience. Bookkeeping (double entry) experience, ideally gained within the property sector. Must work well under pressure and have the capacity to multi-task efficiently and accurately. You will be a team player capable of relating to colleagues and agents at all levels, but also being able to work on own initiative. Proficiency in SAGE and/or property system. Have a good understanding of Microsoft more specifically Excel. Please refer to our website for a full list of active vacancies and consider following our LinkedIn page for future updates. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Jan 14, 2026
Full time
Property Accounts Assistant. OUR CLIENT is a commercial and residential property company with over three decades experience in the London property market. Having established a strong and stable team, working on some of the most innovative and complex London developments, they now seek a Property Accounts Assistant to help with their accounting team. THE ROLE RESPONSIBILITES of the Property Accounts Assistant: Being fully responsible for the purchase and sales ledger functions. Logging and chasing purchase invoices. Carrying out bank/creditor/debtor/petty cash reconciliations. Liaising with Managing Agent on credit control, requesting copies of rental demands, seeking authorisation of supplier invoices before remittance of payments, etc. Updating and maintaining spreadsheets. Assisting with year-end procedures alongside the Management Accountant and Head of Finance. THE PERSON REQUIREMENTS for the Property Accounts Assistant: Accounting and Finance Degree. Must have at least 2 years relevant experience. Bookkeeping (double entry) experience, ideally gained within the property sector. Must work well under pressure and have the capacity to multi-task efficiently and accurately. You will be a team player capable of relating to colleagues and agents at all levels, but also being able to work on own initiative. Proficiency in SAGE and/or property system. Have a good understanding of Microsoft more specifically Excel. Please refer to our website for a full list of active vacancies and consider following our LinkedIn page for future updates. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and German fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid-sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. . click apply for full job details
Jan 13, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and German fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask Insightful open-ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C-Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid-sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting-edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy RSU program for most employees Retirement matching program Free 1Password account Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse, and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. . click apply for full job details
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Jan 13, 2026
Full time
About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group. This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions. You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels. You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / Einstein Lead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuning Support the rollout of Einstein for Service capabilities, including: Service Replies / Email Drafts Article Recommendations Case Wrap-Up enhancements Case Classification improvements Einstein Copilot Actions and future expansions such as Next Best Action/Service Plans Stay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands on experience configuring Service Cloud in a complex environment. Expert level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error handling principles. Experience with Omni Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non technical stakeholders. Ability to support and guide junior admins and act as a subject matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. The nature of our industry means life at the Telegraph Media Group is fast paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio economic background, religion and/or belief. We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware. To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.
Estates Management Surveyor (Perm/Fixed Term) Our Client are a leading organisation operating within the public sector, specialising in property and estate management. Renowned for their innovative approach, strong community focus, and commitment to professional development, they offer a supportive and forward-thinking working environment. Affiliated with a progressive council, they prioritise diversity, sustainability, and excellence in service delivery, making it a rewarding place to build your career. Role Overview In response to growth and strategic property management initiatives, our client is seeking an experienced Estates Management Surveyor to join their team. This key appointment will play a vital role in maximising the value and performance of a significant property portfolio. The successful candidate's expertise will directly influence investment outcomes, support community goals, and contribute to the organisation's overarching strategic objectives. This role represents an outstanding opportunity to lead professional estate management activities, undertake valuations, negotiations, and project management, whilst working within a dedicated team committed to excellence and continuous improvement. Key Responsibilities Oversee daily management of the property portfolio, including lease administration, rent reviews, and lease renewals, ensuring compliance with relevant legislation and standards. Conduct property valuations, establishing rental and capital values, and negotiate terms to optimise asset performance. Lead marketing efforts for property lettings and sales, liaising with external agents to secure appropriate agreements. Coordinate legal processes involving leases, sales, and property disposals, ensuring adherence to organisational policies. Manage service charges and property maintenance programmes, liaising with tenants and contractors to coordinate works and monitor budgets. Carry out regular site inspections to ensure lease and statutory compliance, addressing issues proactively. Prepare detailed reports, non-standard correspondence, and committee documentation, demonstrating high-level communication skills. Support strategic asset management, contributing to long-term planning aligned with organisational and legislative frameworks. Maintain accurate records within the asset management system, ensuring data integrity and accessibility for stakeholders. Essential Skills & Qualifications Demonstrable experience in estate management, landlord and tenant relations, and property valuations. Fully qualified Chartered Surveyor with membership of the Royal Institution of Chartered Surveyors (MRICS). Up-to-date knowledge of RICS Valuation Standards and relevant property legislation. Strong understanding of lease structures, rent reviews, lease renewals, and statutory requirements. Excellent communication skills, both oral and written, capable of producing professional reports and negotiating complex agreements. Proficiency in ICT tools, including MS Office and property management databases. Valid UK driving licence and willingness to undertake site visits as required. Desirable Skills & Experience Experience with procurement procedures, contract administration, and public sector property policies. Knowledge of Local Government legislation and powers, especially around estate management and valuation. Familiarity with service charge administration, dilapidations, and landlord responsibilities. Previous experience working within a team supervising junior staff or contractors would be advantageous. Ability to interpret complex lease documentation and contribute to policy development. Why Join Our Client? This position offers the chance to make a substantive impact within a dynamic and respected organisation. You will work on a diverse portfolio of high-value assets, collaborate with professional teams, and enjoy ongoing development opportunities. Our client's ethos focuses on fostering an inclusive culture that values integrity, innovation, and excellence-making it an inspiring place to develop your career in estate management. Next Steps If you possess the qualifications and experience outlined above and are eager to contribute to a strategic property management team, we encourage you to submit your CV for consideration. Join a forward-thinking organisation dedicated to community development and professional growth.
Jan 13, 2026
Full time
Estates Management Surveyor (Perm/Fixed Term) Our Client are a leading organisation operating within the public sector, specialising in property and estate management. Renowned for their innovative approach, strong community focus, and commitment to professional development, they offer a supportive and forward-thinking working environment. Affiliated with a progressive council, they prioritise diversity, sustainability, and excellence in service delivery, making it a rewarding place to build your career. Role Overview In response to growth and strategic property management initiatives, our client is seeking an experienced Estates Management Surveyor to join their team. This key appointment will play a vital role in maximising the value and performance of a significant property portfolio. The successful candidate's expertise will directly influence investment outcomes, support community goals, and contribute to the organisation's overarching strategic objectives. This role represents an outstanding opportunity to lead professional estate management activities, undertake valuations, negotiations, and project management, whilst working within a dedicated team committed to excellence and continuous improvement. Key Responsibilities Oversee daily management of the property portfolio, including lease administration, rent reviews, and lease renewals, ensuring compliance with relevant legislation and standards. Conduct property valuations, establishing rental and capital values, and negotiate terms to optimise asset performance. Lead marketing efforts for property lettings and sales, liaising with external agents to secure appropriate agreements. Coordinate legal processes involving leases, sales, and property disposals, ensuring adherence to organisational policies. Manage service charges and property maintenance programmes, liaising with tenants and contractors to coordinate works and monitor budgets. Carry out regular site inspections to ensure lease and statutory compliance, addressing issues proactively. Prepare detailed reports, non-standard correspondence, and committee documentation, demonstrating high-level communication skills. Support strategic asset management, contributing to long-term planning aligned with organisational and legislative frameworks. Maintain accurate records within the asset management system, ensuring data integrity and accessibility for stakeholders. Essential Skills & Qualifications Demonstrable experience in estate management, landlord and tenant relations, and property valuations. Fully qualified Chartered Surveyor with membership of the Royal Institution of Chartered Surveyors (MRICS). Up-to-date knowledge of RICS Valuation Standards and relevant property legislation. Strong understanding of lease structures, rent reviews, lease renewals, and statutory requirements. Excellent communication skills, both oral and written, capable of producing professional reports and negotiating complex agreements. Proficiency in ICT tools, including MS Office and property management databases. Valid UK driving licence and willingness to undertake site visits as required. Desirable Skills & Experience Experience with procurement procedures, contract administration, and public sector property policies. Knowledge of Local Government legislation and powers, especially around estate management and valuation. Familiarity with service charge administration, dilapidations, and landlord responsibilities. Previous experience working within a team supervising junior staff or contractors would be advantageous. Ability to interpret complex lease documentation and contribute to policy development. Why Join Our Client? This position offers the chance to make a substantive impact within a dynamic and respected organisation. You will work on a diverse portfolio of high-value assets, collaborate with professional teams, and enjoy ongoing development opportunities. Our client's ethos focuses on fostering an inclusive culture that values integrity, innovation, and excellence-making it an inspiring place to develop your career in estate management. Next Steps If you possess the qualifications and experience outlined above and are eager to contribute to a strategic property management team, we encourage you to submit your CV for consideration. Join a forward-thinking organisation dedicated to community development and professional growth.
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details
Jan 13, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Executives. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving toward their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Must communicate in English and French fluently and in written form. A proven track record with a minimum 4+ years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Effective communication skills over email, the phone, or even a video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Demonstrated experience in supporting individuals and businesses in effectively utilizing software to enhance productivity and efficiency. You're passionate about discovering what a team needs in their workplace, and you ask insightful open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experienced in collaborating with C Level executives and skilled in navigating diverse stakeholder needs to identify and drive value realization. Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high activation rates across their book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and the Account Executive teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. You have experience managing revenue retention - supporting your customers to drive tool adoption and prevent risk within your book of business. You are also experienced in proactively identifying opportunities for growth, partnering with Sales counterparts for expansions. Optional: You have personal experience with 1Password or another password manager. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce and Gainsight, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide a mid sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analysed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Have a steady book of customers with whom you've learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, activation and performance metrics). Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation . click apply for full job details
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind. Hands off cross sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers. Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA . click apply for full job details
Jan 12, 2026
Full time
1Password is growing faster than ever. We've surpassed $400M in ARR and we're continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world's most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity in the UK. What we're looking for: Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement. Strong communication skills over email, the phone, or video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic - with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with, and passion for, helping people or businesses use software to be more productive and efficient. You're passionate about discovering what a team needs in their workplace, and you ask strong open ended questions that help you learn more about them. You enjoy translating technical terms for customers who find technology confusing or intimidating. Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across a book of business. Follows defined outreach and follow up communication processes managing data and activity of customers in tandem with the Onboarding and Account management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind. Hands off cross sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives such as customer panels, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). Previous experience with a CRM like Gainsight is a plus! Optional: You have personal experience with 1Password or cybersecurity. While not required, it'll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you'll be able to guide an SMB sized customer through an intro discussion in our Customer Success process. Month 3 Can guide a small customer through multiple levels of the defined Customer Success process, using your product expertise to educate, provide feedback, and discover opportunities to upsell or expand, while driving value for the customer. Proactively report on customers' needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers. Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross functional peers in internal teams. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You'll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We're looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. We are committed to leveraging cutting edge technology-including AI-to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password-it's an essential part of how we will be successful at 1Password. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote first, with an expectation that individuals work from their homes majority of the time, while others are designated as in office roles, with an expectation of being on site on a regular basis. We recognize that certain roles benefit from regular, in person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go to market roles will have an in person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer to peer recognition through Bonusly Remote first work environment Some roles in our GTM team are currently being hired for in person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at and we'll work to meet your needs. Remote work is a part of our DNA . click apply for full job details
Lettings Manager Monday to Friday 9am 6pm Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities
Jan 12, 2026
Full time
Lettings Manager Monday to Friday 9am 6pm Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Payments team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross border interests and provide integrated reporting and management. TTS is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. What you'll do: This is a dynamic senior network leadership role requiring the individual to work across global Treasury and Trade Solutions (TTS) functional partners, branches, Global Payments product, and external partners such as agent banks and Financial Market Infrastructures (FMI). Our network managers work collaboratively to piece together coherent and well-integrated network solutions, while at the same time evaluating and engaging internal and external partners to augment TTS's core network offerings that deliver global value for our clients. Global Payments is a key strength and differentiator for TTS and Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi's Global Payments business market leading and amongst the largest in the industry. Our Global Payments business is comprised of globally centralized WorldLink payments business, in country Cross border Funds Transfer (CBFT) business, and domestic payments business, amongst a few others. This role will be responsible for managing, developing, and commercializing the core underlying network infrastructure and capabilities of both in country network capabilities and cross border capability globally and driving the commercialization of our network capability. The Senior Network Solutions manager is a strategic professional who closely follows latest TTS Network trends and performance, adapts them for application within Network Solutions. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in different geographies and functional areas and occasional external clients. Accountable for significant business risk and controls or authoritative advice regarding the operations of the network. Candidate is also responsible for the overall TTS governance of the agent bank and FMI (Financial Market Infrastructure). Responsibilities: Formulate and refine the global agent bank network governance: update guidelines, administrate global network reviews, and maintain our operational procedure. Oversee Agent Bank Diligence: Ensure thorough checks are performed on all agent banks, both domestic and cross border payments. Identify Network Optimization and Cost Savings: Find opportunities to reduce expenses related to domestic and cross border payments. Assist with Agent Bank Issues: Help product managers resolve problems with agent bank service levels. Draft Client Communications: Support product managers in creating updates for clients. Enhance Governance for Financial Market Infrastructure (FMI): Ensure proper oversight for all domestic payment FMIs, supporting the existing FMI lead. Manage Agent Bank Agreements: Keep Service Level Agreements (SLAs) and contracts with agent banks current. Validate Inter Company Service Agreements (ICSAs): Confirm ICSAs with branches accurately reflect provided services and work with relevant departments to fix discrepancies. Drive Service Excellence: Ensure all entities in our network (branches and agent banks) provide excellent service and implement improvements when needed. Lead Agent Bank Changes: If an agent bank change is decided, this role will evaluate alternatives, potentially manage RFPs, and assist product managers with the transition. Serve as senior subject matter expert: on Network Solutions to sales and client management throughout the end to end sales process. What we'll need from you: Significant experience in relevant banking roles. Experience in a decision management, data science or analytics, or finance. Ability to work as a team, communicate well both written and orally, and multitask on multiple projects at a time. Strong experience of 3rd party partner engagement in multiple geographies. Knowledge of 3rd party service level management and legal aspect. Strong understanding of AML and compliance risk. Strong knowledge of the risk dynamics and roles and responsibility between partnerships. Understand clients' needs and ability to solution for clients. Experience of commercial business disciplines and operating models underpinning payments and receivables products. Track record of results delivery, execution focus. Research skills coupled with an ability to analyse information, draw conclusions and present data driven findings in written and oral presentation formats quickly and accurately. Working and high level of knowledge of banking regulations, as well as local regulations. Bachelor's/University degree, master's degree preferred. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Product Management and Development Job Family: Network Capabilities Management Time Type: Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Jan 11, 2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Global Payments team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview: Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector, and corporate clients around the world. With a global network spanning 90+ countries, we are uniquely qualified to service clients with local and cross border interests and provide integrated reporting and management. TTS is a highly innovative organisation with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. What you'll do: This is a dynamic senior network leadership role requiring the individual to work across global Treasury and Trade Solutions (TTS) functional partners, branches, Global Payments product, and external partners such as agent banks and Financial Market Infrastructures (FMI). Our network managers work collaboratively to piece together coherent and well-integrated network solutions, while at the same time evaluating and engaging internal and external partners to augment TTS's core network offerings that deliver global value for our clients. Global Payments is a key strength and differentiator for TTS and Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi's Global Payments business market leading and amongst the largest in the industry. Our Global Payments business is comprised of globally centralized WorldLink payments business, in country Cross border Funds Transfer (CBFT) business, and domestic payments business, amongst a few others. This role will be responsible for managing, developing, and commercializing the core underlying network infrastructure and capabilities of both in country network capabilities and cross border capability globally and driving the commercialization of our network capability. The Senior Network Solutions manager is a strategic professional who closely follows latest TTS Network trends and performance, adapts them for application within Network Solutions. Excellent communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in different geographies and functional areas and occasional external clients. Accountable for significant business risk and controls or authoritative advice regarding the operations of the network. Candidate is also responsible for the overall TTS governance of the agent bank and FMI (Financial Market Infrastructure). Responsibilities: Formulate and refine the global agent bank network governance: update guidelines, administrate global network reviews, and maintain our operational procedure. Oversee Agent Bank Diligence: Ensure thorough checks are performed on all agent banks, both domestic and cross border payments. Identify Network Optimization and Cost Savings: Find opportunities to reduce expenses related to domestic and cross border payments. Assist with Agent Bank Issues: Help product managers resolve problems with agent bank service levels. Draft Client Communications: Support product managers in creating updates for clients. Enhance Governance for Financial Market Infrastructure (FMI): Ensure proper oversight for all domestic payment FMIs, supporting the existing FMI lead. Manage Agent Bank Agreements: Keep Service Level Agreements (SLAs) and contracts with agent banks current. Validate Inter Company Service Agreements (ICSAs): Confirm ICSAs with branches accurately reflect provided services and work with relevant departments to fix discrepancies. Drive Service Excellence: Ensure all entities in our network (branches and agent banks) provide excellent service and implement improvements when needed. Lead Agent Bank Changes: If an agent bank change is decided, this role will evaluate alternatives, potentially manage RFPs, and assist product managers with the transition. Serve as senior subject matter expert: on Network Solutions to sales and client management throughout the end to end sales process. What we'll need from you: Significant experience in relevant banking roles. Experience in a decision management, data science or analytics, or finance. Ability to work as a team, communicate well both written and orally, and multitask on multiple projects at a time. Strong experience of 3rd party partner engagement in multiple geographies. Knowledge of 3rd party service level management and legal aspect. Strong understanding of AML and compliance risk. Strong knowledge of the risk dynamics and roles and responsibility between partnerships. Understand clients' needs and ability to solution for clients. Experience of commercial business disciplines and operating models underpinning payments and receivables products. Track record of results delivery, execution focus. Research skills coupled with an ability to analyse information, draw conclusions and present data driven findings in written and oral presentation formats quickly and accurately. Working and high level of knowledge of banking regulations, as well as local regulations. Bachelor's/University degree, master's degree preferred. What we can offer you: We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best in class benefits they need to be well, live well and save well. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure A discretional annual performance related bonus Private medical insurance packages to suit your personal circumstances Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Job Family Group: Product Management and Development Job Family: Network Capabilities Management Time Type: Full time Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. The Senior Manager, Business Development, EMEA will manage, coach and mentor a team of highly motivated sales reps in London. The ideal candidate is data-driven and enjoys building and scaling processes, partnering with cross-functional teams, and driving alignment with sales to drive exceptional results. Roles and Responsibilities Build & Develop a Team Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale Mentor and guide BDRs through career progression Partners with leaders in the organization to build career pathways and support readiness programs into new roles Increase Efficiency & Productivity Drive a high performance, high accountability culture to achieve and exceed sales development goals Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs Be the go-to resource for day-to-day processes Operational Excellence Assist in the execution and delivery of core operational tasks, including account & territory assignments, process design and documentation, and change management. Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up. Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance. Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not. Forecast, report, track, and manage sales activities and results using Salesforce (CRM) Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness Actionable Insight Identify and make recommendations for improvement in the areas of process, efficiency and productivity Track sales team metrics and report data to senior leadership on a regular basis Key Skills BA/BS in relevant discipline preferred. 2+ years of experience as an Outbound BDR Manager, or relevant sales experience Have worked at a fast-paced, high-growth tech company (ideally selling into both mid-market and enterprise companies) Experience with Salesforce (CRM) is required. Experience with Outbound tools such as Outreach is required. Experience with data and intent signal tools such as 6Sense and G2 is preferred Highly fluent in designing and implementing outbound sales development playbooks, cadences, and best practices Experience with scaling an Outbound BDR team and can think through career paths, compensation plans, segmenting the team, etc. You use data and analytics to drive your decision making process, identify areas for improvement, and track progress Great at motivating and inspiring BDRs to high performance Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested. Team and goal-oriented. High output; low ego UK Employee Benefits at Ironclad Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly, the opportunity to help build the company you want to work at US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Jan 11, 2026
Full time
Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit or follow us on LinkedIn. The Senior Manager, Business Development, EMEA will manage, coach and mentor a team of highly motivated sales reps in London. The ideal candidate is data-driven and enjoys building and scaling processes, partnering with cross-functional teams, and driving alignment with sales to drive exceptional results. Roles and Responsibilities Build & Develop a Team Recruit, interview, and hire excellent Outbound Business Development Representatives (BDRs) at scale Mentor and guide BDRs through career progression Partners with leaders in the organization to build career pathways and support readiness programs into new roles Increase Efficiency & Productivity Drive a high performance, high accountability culture to achieve and exceed sales development goals Foster a strong coaching culture by supporting your BDRs through call coaching, sequence review and development, email and social selling strategies, objection handling Partner with Sales Enablement on the delivery of new enablement programs, operational processes, iteration of existing programs Be the go-to resource for day-to-day processes Operational Excellence Assist in the execution and delivery of core operational tasks, including account & territory assignments, process design and documentation, and change management. Work closely with the BDRs to ensure quality efforts and how to manage proper follow-up. Work closely with Marketing to identify and improve the most important KPIs for outbound pipeline creation, revenue generation, and campaign performance. Work closely with PMM and Growth to understand our products and tie into outreach messaging. Maintaining a close feedback loop with Marketing at the top of funnel to help us understand what's working and what's not. Forecast, report, track, and manage sales activities and results using Salesforce (CRM) Provide daily, weekly and monthly reporting on KPIs, lead pipeline, conversion of qualified opportunities and overall effectiveness Actionable Insight Identify and make recommendations for improvement in the areas of process, efficiency and productivity Track sales team metrics and report data to senior leadership on a regular basis Key Skills BA/BS in relevant discipline preferred. 2+ years of experience as an Outbound BDR Manager, or relevant sales experience Have worked at a fast-paced, high-growth tech company (ideally selling into both mid-market and enterprise companies) Experience with Salesforce (CRM) is required. Experience with Outbound tools such as Outreach is required. Experience with data and intent signal tools such as 6Sense and G2 is preferred Highly fluent in designing and implementing outbound sales development playbooks, cadences, and best practices Experience with scaling an Outbound BDR team and can think through career paths, compensation plans, segmenting the team, etc. You use data and analytics to drive your decision making process, identify areas for improvement, and track progress Great at motivating and inspiring BDRs to high performance Excellent presentation, organizational, and communication skills (both written and verbal). Written samples may be requested. Team and goal-oriented. High output; low ego UK Employee Benefits at Ironclad Private Medical & Dental insurance, covered at 100% for you and dependents Life assurance and Income Protection Generous leave policies, including parental leave, medical leave, and compassionate leave Family-forming support through Maven for you and your partner Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use Standard pension contribution scheme Regular team events to connect, recharge, and have fun And most importantly, the opportunity to help build the company you want to work at US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available Market-leading leave policies, including gender-neutral parental leave and compassionate leave Family forming support through Maven for you and your partner Paid time off - take the time you need, when you need it Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use Mental health support through Modern Health, including therapy, coaching, and digital tools Pre-tax commuter benefits (US Employees) 401(k) plan with Fidelity with employer match (US Employees) Regular team events to connect, recharge, and have fun And most importantly: the opportunity to help build the company you want to work at UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
Jan 09, 2026
Full time
Senior Salesforce AdministratorLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the Role We are looking for a Senior Salesforce Administrator to take a lead role in the ongoing development, stability, and optimisation of Salesforce at Telegraph Media Group.This role is central to supporting our AI-driven transformation and ensuring the integrity of a complex Service Cloud + Zuora subscription ecosystem. You will oversee advanced BAU work, drive key AI initiatives (Agentforce & Einstein for Service), and work closely with developers, architects, and business stakeholders to deliver scalable, resilient solutions.You will be responsible for advanced configuration, automation, troubleshooting, flow design, and deployment processes. The position sits at the heart of our digital and customer operations strategy and is ideal for someone who wants to work across modern Salesforce capabilities, including Agentforce for Service, Einstein Copilot actions, and intelligent automation across channels.You will lead on higher-complexity work, act as a subject-matter expert, and play a key part in shaping TMG's AI roadmap. To be successful in this role, you will need proven experience within Agent Force and Einstein for Service. Key Responsibilities Platform Ownership & Advanced Administration Act as a senior system administrator across TMG's Salesforce platform, with ownership of advanced BAU tasks and complex support requests. Design, build, debug, and optimise Flows, orchestrations, automations, and error-handling frameworks. Lead the investigation and resolution of complex issues, including failures in integrations, flows, API-driven processes, and subscription logic (Zuora/MPP). Oversee release management alongside developers, including participating in deployment rota, validating builds, and ensuring sandboxes remain aligned with production. Agentforce / EinsteinLead the configuration and expansion of Agentforce for Service, including: New agent builds or updates to existing agents Reasoning engine filters and deterministic behaviour Action orchestration and topic configuration Testing, regression, and behavioural tuningSupport the rollout of Einstein for Service capabilities, including:+ Service Replies / Email Drafts+ Article Recommendations Case Wrap-Up enhancements Case Classification improvements+ Einstein Copilot Actions and future expansions such as Next Best Action/Service PlansStay current with rapidly evolving AI features and help guide internal adoption. Collaboration, Stakeholder Engagement & Delivery Work closely with our developers and QAs on solution design, technical refinement, and deployment readiness. Partner with the business to translate requirements into actionable Salesforce solutions that are scalable and maintainable. Document configuration, logic, and release steps in Jira/Confluence. Assist in internal training and enablement, helping bring AI and automation features into day-to-day agent workflows. Governance, Data Quality & Platform Hygiene Conduct regular platform health checks, audits, and maintenance cycles. Support data quality initiatives, ensuring accuracy across subscriptions, offers, case management, and customer objects. Contribute to improving platform governance processes, including testing, change control, and regression cycles. Essential Skills Salesforce Skills Strong, hands-on experience configuring Service Cloud in a complex environment. Expert-level Flow creation, troubleshooting, and optimisation. Experience with deployments, change sets/devops tooling, and sandbox management. Ability to design scalable, maintainable solutions that follow platform best practices. Strong understanding of Salesforce data structures, APIs, and error-handling principles. Experience with Omni-Channel, case assignment routing, and automation around service operations. AI/Agentforce/Einstein Experience working with Agentforce / AI Agents or a strong ability to learn rapidly. Familiarity with Einstein for Service tools (Email Drafts, Case Wrap-Up, Article Recommendations, Case Classification). Ideally holds Agentforce Specialist certification or relevant Trailhead credentials. Working Style & Delivery Proven experience in a senior admin or advanced second-line Salesforce role. Comfortable taking ownership of complex BAU issues and leading technical resolution. Experience working in Agile delivery teams with Jira/Confluence. Strong communication skills with both technical and non-technical stakeholders. Ability to support and guide junior admins and act as a subject-matter expert. Desirable Skills Understanding of subscription platforms (Zuora, MPP) and subscription lifecycle logic. Background working in a multi-system environment with integrations and API monitoring. Exposure to Data Cloud or interest in learning it. Experience with Next Best Action or any other similar decisioning frameworks. Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.
