Senior Residential Property Lawyer Taunton Salary up to £90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to £90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Mar 14, 2026
Full time
Senior Residential Property Lawyer Taunton Salary up to £90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to £90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Overview We're looking for a Trainee Property Manager to join our busy Guildford office, supporting the day-to-day management of residential rental properties. This is a great opportunity to start a long-term career in property, with full training provided and clear development pathways. If you're based in or around Guildford, we want to hear from you. As a Trainee Property Manager at haart Estate Agents in Guildford, you will receive: £28000 OTE per year Uncapped commission Full-time working hours: 8:30am to 6pm weekdays, and 9am to 5pm one-in-four Saturdays. Your additional benefits as a Property Manager at haart Estate Agents in Guildford: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & Development Centre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Eligibility for our annual black tie Elevate Awards, in categories related to your role Your journey as a Property Manager will begin with one week at the Spicerhaart Learning & Development Centre: Purpose-built training location Industry-leading training delivered through one-to-one and group sessions Day-to-day learning led by our industry experts Fully-paid hotel stay for the duration of your training at our Learning & Development Centre Breakfast, lunch and an evening meal provided during your stay How you will make an impact as a Property Manager at haart Estate Agents in Guildford: Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrearsProcessing eviction requests Ensuring properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The characteristics that will make you a successful Property Manager at haart Estate Agents in Guildford: Passion Ambition Drive Strong work ethic Positive mindset Solution finder Good communicator People skills Customer-focused Resiliency Driving Requirements You must hold a valid Full UK Driving Licence Full access to your own vehicle so that it can be used for work purposes Vehicle must be less than 9 years old Full business-use car insurance cover (if successful in securing the position - must be evidenced at time of offer) Progression within role will eventually result in a company car being provided to you Apply now! Terms & Conditions apply Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit:
Mar 13, 2026
Full time
Overview We're looking for a Trainee Property Manager to join our busy Guildford office, supporting the day-to-day management of residential rental properties. This is a great opportunity to start a long-term career in property, with full training provided and clear development pathways. If you're based in or around Guildford, we want to hear from you. As a Trainee Property Manager at haart Estate Agents in Guildford, you will receive: £28000 OTE per year Uncapped commission Full-time working hours: 8:30am to 6pm weekdays, and 9am to 5pm one-in-four Saturdays. Your additional benefits as a Property Manager at haart Estate Agents in Guildford: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & Development Centre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Eligibility for our annual black tie Elevate Awards, in categories related to your role Your journey as a Property Manager will begin with one week at the Spicerhaart Learning & Development Centre: Purpose-built training location Industry-leading training delivered through one-to-one and group sessions Day-to-day learning led by our industry experts Fully-paid hotel stay for the duration of your training at our Learning & Development Centre Breakfast, lunch and an evening meal provided during your stay How you will make an impact as a Property Manager at haart Estate Agents in Guildford: Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrearsProcessing eviction requests Ensuring properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The characteristics that will make you a successful Property Manager at haart Estate Agents in Guildford: Passion Ambition Drive Strong work ethic Positive mindset Solution finder Good communicator People skills Customer-focused Resiliency Driving Requirements You must hold a valid Full UK Driving Licence Full access to your own vehicle so that it can be used for work purposes Vehicle must be less than 9 years old Full business-use car insurance cover (if successful in securing the position - must be evidenced at time of offer) Progression within role will eventually result in a company car being provided to you Apply now! Terms & Conditions apply Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit:
Overview We are seeking an accomplished Senior Property Manager to join our team in Lincoln. The ideal candidate will bring extensive, hands on experience in private residential property management, with a proven track record of driving operational excellence, maximising asset value, and building strong tenant and stakeholder relationships. This role is suited to a highly organised professional who thrives in a fast paced environment and consistently delivers outstanding results. Benefits of being a Senior Property Manager at haart Estate Agents in Lincoln £35,625 OTE per year, consisting of £27500 basic salary and additional £8,125 earnings expected through uncapped commission scheme Company Car Full-time working hours: 08:30-18:00 (weekdays) and 09:00-17:00 (one in every four Saturday's, with a day-in-lieu) Your additional benefits for being a Senior Property Manager at haart Estate Agents in Lincoln Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more Eye care Up to £500 for each successful Employee Referral you make 30 days' annual leave Company Pension Scheme What you'll be doing as a Senior Property Manager at haart Estate Agents in Lincoln Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requests Ensuring properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Senior Property Manager at haart Estate Agents in Lincoln Minimum 3+ years' previous experience in a Property Manager role Outstanding customer service Good telephone manner IT skills Driving Requirements You must hold a valid Full UK Driving Licence for a manual car We cannot accept automatic only driving licences at this time The Finer Details To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Armed Forces Covenant: Spicerhaart is a forces friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
Mar 13, 2026
Full time
Overview We are seeking an accomplished Senior Property Manager to join our team in Lincoln. The ideal candidate will bring extensive, hands on experience in private residential property management, with a proven track record of driving operational excellence, maximising asset value, and building strong tenant and stakeholder relationships. This role is suited to a highly organised professional who thrives in a fast paced environment and consistently delivers outstanding results. Benefits of being a Senior Property Manager at haart Estate Agents in Lincoln £35,625 OTE per year, consisting of £27500 basic salary and additional £8,125 earnings expected through uncapped commission scheme Company Car Full-time working hours: 08:30-18:00 (weekdays) and 09:00-17:00 (one in every four Saturday's, with a day-in-lieu) Your additional benefits for being a Senior Property Manager at haart Estate Agents in Lincoln Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme, providing you support with your mental health, legal issues, and much more Eye care Up to £500 for each successful Employee Referral you make 30 days' annual leave Company Pension Scheme What you'll be doing as a Senior Property Manager at haart Estate Agents in Lincoln Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requests Ensuring properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Senior Property Manager at haart Estate Agents in Lincoln Minimum 3+ years' previous experience in a Property Manager role Outstanding customer service Good telephone manner IT skills Driving Requirements You must hold a valid Full UK Driving Licence for a manual car We cannot accept automatic only driving licences at this time The Finer Details To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone. Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy. Employee referrals are subject to the terms stated in our Employee Referral Scheme. 30 days' paid annual leave includes bank holidays - day in lieu if you happen to work the bank holiday. Armed Forces Covenant: Spicerhaart is a forces friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
Overview Join our established property team in Ipswich as a Property Management Manager, leading the delivery of outstanding service across a substantial residential portfolio. We are seeking an experienced professional with a strong background in property management and a proven ability to drive performance, ensure compliance, and maximise asset value. In this role, you will manage, mentor, and develop a team of Property Managers, fostering a high-performing and collaborative working environment. This is an excellent opportunity for a confident leader who thrives on responsibility, enjoys coaching others, and is committed to delivering exceptional results for landlords and tenants alike. Benefits of being a Property Management Manager at haart Estate Agents in Ipswich £28500 to £39000 basic salary, dependent on experience An additional £10925 in uncapped commission targets across the year £39425 up to £49925 complete on-target earnings Company Car that can also be used for personal use, or a monthly Car Allowance Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Ipswich Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care Up to £500 for successful employee referrals Company Pension Scheme 30 days annual leave per year What you'll be doing as a Property Management Manager at haart Estate Agents in Ipswich Managing a team of property managers. Monitoring and assessing individual team member performance (including but not limited to conducting one-to-one meetings) Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Property inspections Negotiating tenancy extensions and/or renewals Co ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requestsBuilding and maintaining strong relationships with landlords and tenants Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Ipswich Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Create and maintain strong relationships with all clients Strong knowledge of current residential lettings legislation Driving Requirements You must hold a valid Full UK Driving Licence If you wish to use your own vehicle, that vehiclemust less than 10 years old To be eligible for a car allowance, your vehicle must be less than 5 years old. Full business-use car insurance cover (if successful in securing the position and choosing to use your own vehicle) Apply now! The Finer Details To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK(in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of:Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.Employee referrals are subject to the terms stated in our Employee Referral Scheme.Car allowance is subject to your vehicle meeting certain company-set criteria (e.g. age of vehicle) Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy:We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
Mar 13, 2026
Full time
Overview Join our established property team in Ipswich as a Property Management Manager, leading the delivery of outstanding service across a substantial residential portfolio. We are seeking an experienced professional with a strong background in property management and a proven ability to drive performance, ensure compliance, and maximise asset value. In this role, you will manage, mentor, and develop a team of Property Managers, fostering a high-performing and collaborative working environment. This is an excellent opportunity for a confident leader who thrives on responsibility, enjoys coaching others, and is committed to delivering exceptional results for landlords and tenants alike. Benefits of being a Property Management Manager at haart Estate Agents in Ipswich £28500 to £39000 basic salary, dependent on experience An additional £10925 in uncapped commission targets across the year £39425 up to £49925 complete on-target earnings Company Car that can also be used for personal use, or a monthly Car Allowance Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Ipswich Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care Up to £500 for successful employee referrals Company Pension Scheme 30 days annual leave per year What you'll be doing as a Property Management Manager at haart Estate Agents in Ipswich Managing a team of property managers. Monitoring and assessing individual team member performance (including but not limited to conducting one-to-one meetings) Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Property inspections Negotiating tenancy extensions and/or renewals Co ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requestsBuilding and maintaining strong relationships with landlords and tenants Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Ipswich Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Create and maintain strong relationships with all clients Strong knowledge of current residential lettings legislation Driving Requirements You must hold a valid Full UK Driving Licence If you wish to use your own vehicle, that vehiclemust less than 10 years old To be eligible for a car allowance, your vehicle must be less than 5 years old. Full business-use car insurance cover (if successful in securing the position and choosing to use your own vehicle) Apply now! The Finer Details To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK(in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of:Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.Employee referrals are subject to the terms stated in our Employee Referral Scheme.Car allowance is subject to your vehicle meeting certain company-set criteria (e.g. age of vehicle) Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy:We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Mar 13, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
We're looking for a Senior Property Manager to join our team. As Senior Property Manager you'll be accountable for property acquisition strategy and growth of the Wickes business and responsible for the asset management of Wickes regional property portfolio, managing all occupational costs, rent reviews, closures & lease renewals through active management of the estate. What you'll be doing: Identify and secure new retail sites through agency networks, landlord relationships and market insights Carry out comprehensive site evaluations including demographic profiling, rent analysis and sales forecasting Lead lease negotiations to ensure commercially favourable terms Negotiate lease renewals and rent reviews in line with budgets Negotiate cash and rent free incentives for early lease regears and removal of break options where appropriate Provide property management services and support to trading stores Provide strategic input at Board level on site selection, relocations and lease renewals/ regears Monitor market trends, competitor activity and planning changes to inform property decisions What we're looking for: You'll have significant experience within retail property and be MRICS qualified. Experience of acquisition in retail warehousing and bringing forward complex development sites would be very desirable. You'll be a strategic thinker, and a good communicator with strong management skills. As well as this you'll: Be an excellent negotiator with strong commercial intuition Be highly organised, commercially astute and comfortable working in a dynamic fast-paced environment Be able to demonstrate good knowledge of valuation and Landlord & Tenant and rent review case law Have a deep understanding of UK property market, lease agreements and planning process Have an established network within the retail property sector (agents, landlords, developers) Be able to work independently and manage a pipeline of active instructions What can we offer you? You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes: Car allowance Competitive bonus Save-as-you-earn scheme Private Medical and Life Assurance Enhanced contributory pension scheme Colleague discount Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working. About Us: Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is the Wickes' culture that is considered its best kept secret; it's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home. Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form
Mar 12, 2026
Full time
We're looking for a Senior Property Manager to join our team. As Senior Property Manager you'll be accountable for property acquisition strategy and growth of the Wickes business and responsible for the asset management of Wickes regional property portfolio, managing all occupational costs, rent reviews, closures & lease renewals through active management of the estate. What you'll be doing: Identify and secure new retail sites through agency networks, landlord relationships and market insights Carry out comprehensive site evaluations including demographic profiling, rent analysis and sales forecasting Lead lease negotiations to ensure commercially favourable terms Negotiate lease renewals and rent reviews in line with budgets Negotiate cash and rent free incentives for early lease regears and removal of break options where appropriate Provide property management services and support to trading stores Provide strategic input at Board level on site selection, relocations and lease renewals/ regears Monitor market trends, competitor activity and planning changes to inform property decisions What we're looking for: You'll have significant experience within retail property and be MRICS qualified. Experience of acquisition in retail warehousing and bringing forward complex development sites would be very desirable. You'll be a strategic thinker, and a good communicator with strong management skills. As well as this you'll: Be an excellent negotiator with strong commercial intuition Be highly organised, commercially astute and comfortable working in a dynamic fast-paced environment Be able to demonstrate good knowledge of valuation and Landlord & Tenant and rent review case law Have a deep understanding of UK property market, lease agreements and planning process Have an established network within the retail property sector (agents, landlords, developers) Be able to work independently and manage a pipeline of active instructions What can we offer you? You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes: Car allowance Competitive bonus Save-as-you-earn scheme Private Medical and Life Assurance Enhanced contributory pension scheme Colleague discount Discount platform including savings and cash back at numerous retailers, savings on gym membership, cycle to work scheme Our widely recognised wellbeing strategy is something we're proud of at Wickes. As part of this, we offer a range of health and wellbeing benefits and support, including an Employee Assistance Programme, financial education & loans, and access to parental, menopause and fertility support. We recognise the value of bringing our teams together to collaborate, support each other and build on our amazing culture. We are also encouraging our teams to work flexibly, with a blend of remote / office working. About Us: Wickes is a multi-channel retailer operating in the home improvement market. With 50 years in industry, Wickes now generates revenue in excess of £1.6bn across 230 stores delivered by 8,000+ colleagues. But it is the Wickes' culture that is considered its best kept secret; it's a collaborative, down to earth, fun and inclusive environment where people feel part of a winning team. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and a passion for being the best we can be. If that sounds like you, we'll make you feel right at home. Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required - general enquiries, or direct CV applications cannot be accepted via this form
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Mar 11, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission, is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting edge technology and data driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As a Senior Programme Manager, you will oversee complex, multi workstream onboarding programmes for Plentific's largest strategic clients. You will be accountable for the successful delivery of end to end client onboarding activity - from discovery and integration through training, go live, and early adoption. Beyond onboarding, you'll support the long term success of strategic accounts, ensuring strong engagement, measurable value, and operational alignment. As the orchestrator between client stakeholders and Plentific's cross functional teams, you will bring structure, governance, and clarity to every stage of the customer lifecycle. This role is ideal for someone who is highly organised, delivery focused, and confident operating in fast paced, matrixed environments. You will blend programme leadership with consultative engagement, operational discipline, and a passion for solving real customer challenges. Responsibilities Lead Strategic Onboarding Programmes Own the delivery of complex onboarding engagements for strategic accounts: discovery, solution design, integrations, configuration, data, training, and go live. Establish and maintain programme governance: delivery plans, RAID logs, status reporting, steering meetings, stakeholder alignment. Facilitate workshops for process mapping, solution design, system configuration, and integrations. Manage risks, dependencies, timelines, and cross functional communication with precision. Drive Value, Adoption & Early Success Guide clients through the first 3-6 months post go live, ensuring strong adoption and measurable operational improvements. Track key onboarding, usage, and value KPIs - intervening early when trends decline or risks emerge. Provide training to client teams on relevant Plentific workflows and modules. Ensure the client's operating model, workflows, and contractor ecosystem are aligned for long term success. Act as a Strategic Partner to Clients Build trusted relationships with senior client stakeholders - operational through executive. Consult on best practices around repairs and property management, contractor management, and digital journeys. Identify opportunities for optimisation, workflow improvements, and future product expansion. Ensure Strong Cross Functional Alignment Work closely with Product, Engineering, Support, Onboarding, and Customer Success to solutionise and address key pain points for the customer. Raise, track, and manage escalations to ensure accountability and timely resolution. Support transitions into Business as Usual by providing structured handovers to Customer Success (where required) and Support. Partner with Strategic Account Directors to identify expansion and growth opportunities. Operational & Governance Excellence Maintain accurate documentation across programmes, delivery milestones, integration decisions, and client processes. Run structured governance across strategic accounts where you are accountable for the ongoing success (QBRs, MBRs, working groups, training cadences). Uphold programme standards of quality, communication, and customer experience. Requirements Skills A strong communicator: able to translate technical details into accessible language for different audiences. Highly organised: adept at planning, scheduling, documentation, and programme discipline. Analytical: comfortable reading data, spotting trends, and identifying root causes. Solution oriented: willing to dive into the product, understand workflows, and creatively solve problems. A trusted advisor: able to influence senior stakeholders and guide clients through change. Calm under pressure: able to manage competing priorities and maintain delivery momentum. Technical and Professional Skills Proven ability to oversee and manage delivery workstreams, risks, dependencies, and timelines. Experience running large scale SaaS onboarding or transformation programmes. Confidence with CRM/CSM tools (e.g., Salesforce, Planhat). Familiarity with integrations, data migration, and system configuration. Ability to govern multi workstream programmes with clarity and structure. Experience & Qualifications Required 5+ years in programme management, onboarding, implementation, digital transformation, or related consulting. Experience working with enterprise or strategic customers in SaaS or PropTech. Demonstrable experience managing cross functional delivery teams. Strong stakeholder management, including senior and executive engagement. Experience with KPI tracking, success planning, and customer governance. Preferred Experience in social housing, property management, repairs & maintenance, or contractor ecosystems. Exposure to integrations, APIs, data workflows, and system migrations. Professional certifications (e.g., PMP, PRINCE2, Agile PM) are beneficial. Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company-sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Senior Residential Property Lawyer Taunton Salary up to 90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to 90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Mar 11, 2026
Full time
Senior Residential Property Lawyer Taunton Salary up to 90,000 Yolk Recruitment is proud to be supporting an exciting recruitment campaign for a highly regarded regional firm seeking to appoint a Senior Residential Property Lawyer to lead and develop their Taunton office. This is a rare opportunity for an experienced Senior Residential Property Lawyer to step into a leadership position with a clear pathway to partnership while continuing to handle high quality residential conveyancing work within a supportive and profitable practice. This Senior Residential Property Lawyer role would suit someone with strong residential conveyancing experience who is looking to progress into a more senior position where they can help shape and grow a department. The firm has an established reputation in the local property market, supported by strong relationships with estate agents, mortgage brokers and surveyors, and is now looking for a commercially minded individual who can build on that success. The role will involve managing your own residential conveyancing caseload while also supporting and developing the team in Taunton. The position is largely office based, particularly in the early stages, and would suit someone locally based or considering relocating to the Somerset area. This is what you will be doing As a Senior Residential Property Lawyer, your day-to-day duties will involve:- Managing a varied residential conveyancing caseload including freehold and leasehold sales and purchases from instruction through to completion. Supporting the development and growth of the residential property department within the Taunton office. Building and maintaining strong relationships with local estate agents, brokers and other introducers. Supervising and mentoring junior members of the team where appropriate. Contributing to the firm's wider growth strategy and supporting future business development initiatives. The experience you will bring to the team You will bring the following experience to the Residential Property team:- Qualified Lawyer (Solicitor, Licensed Conveyancer or Legal Executive) with strong residential conveyancing experience ideally 5+ PQE. Proven ability to manage a full residential property caseload independently. Strong commercial awareness and an interest in helping develop and grow a department. Excellent client care skills with the ability to build relationships with local introducers and contacts. Ambition to progress into a leadership role with a long-term pathway to partnership. This is what you will get in return Salary between up to 90,000 depending on experience. Opportunity for salaried partnership in the short term or immediately for the right candidate. Clear pathway to equity partnership as part of the firm's succession planning. Opportunity to lead and develop a growing residential property department. Competitive benefits package and long-term career progression. Are you up to the challenge? If you're a Senior Residential Property Lawyer ready to take the next step in your career, we'd love to hear from you. Apply today or get in touch to find out more. All enquiries will be handled in the strictest confidence by Yolk Recruitment. If you are looking to pursue the next step in your career with a highly regarded law firm, we encourage you to apply by contacting Oliver Coodye on (phone number removed) or alternatively send your CV Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Opportunity: Residential Property Legal Secretary Location: Chippenham (Flexible Working) Salary: Up to £30,000 + Bonus A well-established regional law firm is looking to recruit an experienced Residential Property Legal Secretary to support its busy conveyancing team. This is a great opportunity to join a friendly and supportive environment where the focus is on providing a high-quality service to clients rather than volume-driven work. The property team deals with a wide range of matters including freehold and leasehold sales and purchases, remortgages, transfers of equity and new build transactions. You'll play a key role in supporting fee earners and helping keep matters progressing smoothly from instruction through to completion. The Role Audio and copy typing of conveyancing documents and correspondence Preparing contract packs and completion documents Opening and closing files Managing diaries and appointments Liaising with clients, estate agents and third parties General administrative support to the conveyancing team What We Are Looking For Previous legal secretarial experience, ideally within residential conveyancing Strong typing and organisational skills A proactive and reliable approach Excellent communication skills and attention to detail What's In It for You? 28 days annual leave + bank holidays, with the option to buy or sell up to 5 additional days Bonus scheme paid twice per year Enhanced pension and enhanced maternity pay Study and qualification support Length of service awards Free eye tests and flu vaccinations A supportive and collaborative working environment with excellent work/life balance If you're a Legal Secretary looking for a role within a welcoming firm where your contribution is genuinely valued, this could be your next move. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Mar 11, 2026
Full time
Opportunity: Residential Property Legal Secretary Location: Chippenham (Flexible Working) Salary: Up to £30,000 + Bonus A well-established regional law firm is looking to recruit an experienced Residential Property Legal Secretary to support its busy conveyancing team. This is a great opportunity to join a friendly and supportive environment where the focus is on providing a high-quality service to clients rather than volume-driven work. The property team deals with a wide range of matters including freehold and leasehold sales and purchases, remortgages, transfers of equity and new build transactions. You'll play a key role in supporting fee earners and helping keep matters progressing smoothly from instruction through to completion. The Role Audio and copy typing of conveyancing documents and correspondence Preparing contract packs and completion documents Opening and closing files Managing diaries and appointments Liaising with clients, estate agents and third parties General administrative support to the conveyancing team What We Are Looking For Previous legal secretarial experience, ideally within residential conveyancing Strong typing and organisational skills A proactive and reliable approach Excellent communication skills and attention to detail What's In It for You? 28 days annual leave + bank holidays, with the option to buy or sell up to 5 additional days Bonus scheme paid twice per year Enhanced pension and enhanced maternity pay Study and qualification support Length of service awards Free eye tests and flu vaccinations A supportive and collaborative working environment with excellent work/life balance If you're a Legal Secretary looking for a role within a welcoming firm where your contribution is genuinely valued, this could be your next move. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
Mar 11, 2026
Full time
Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As Go-to-Market Manager, you will be responsible for leading cross functional go to market initiatives from definition through execution. Sitting within the Strategy & Go to Market team, you will own the delivery of priority GTM projects such as new product launches, entry into new sectors, or rollout of new commercial motions. You will act as the central point of coordination across Sales, Marketing, Product, and RevOps, ensuring alignment, momentum, and high quality execution. While GTM strategy and direction are set at a leadership level, you are accountable for turning that strategy into executable plans and driving them to completion. This role requires strong project leadership, commercial judgement, and the ability to influence across functions without direct authority. It is well suited to someone with a structured background (consulting a plus) who thrives in fast paced, high growth environments. Responsibilities Lead end to end delivery of defined go to market initiatives, including new products, new sectors, or new commercial propositions Translate GTM strategy and objectives into clear execution plans, milestones, and success metrics Act as the single point of ownership across Sales, Marketing, Product, and RevOps for assigned GTM projects Drive cross functional alignment, managing dependencies, risks, and trade offs to keep initiatives on track Coordinate GTM execution activities, ensuring all teams are ready and aligned at each stage Track progress against agreed objectives and proactively address blockers or misalignment; ensure consistent communication to stakeholders on status, risks, and outcomes Lead post launch or post rollout reviews, capturing learnings and driving continuous improvement Support senior commercial leadership with structured analysis, updates, and recommendations Skills Strong project and programme management skills, with experience delivering complex, cross functional initiatives Excellent stakeholder management skills, able to influence and align teams without direct authority Structured, analytical approach to problem solving and decision making Strong commercial acumen and understanding of B2B GTM motions Highly organised, with the ability to manage multiple workstreams in parallel Comfortable operating in a fast moving, evolving environment Experience & Qualifications Proven experience in a GTM, commercial strategy, programme management, or consulting role Demonstrated track record of owning and delivering cross functional initiatives end to end Experience working with Sales, Marketing, Product, and/or RevOps teams Background in management consulting or a highly structured operating environment is a strong plus Experience in B2B SaaS or other high growth technology environments preferred Comfortable operating with ambiguity and translating strategy into execution Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Mar 10, 2026
Full time
About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As Go-to-Market Manager, you will be responsible for leading cross functional go to market initiatives from definition through execution. Sitting within the Strategy & Go to Market team, you will own the delivery of priority GTM projects such as new product launches, entry into new sectors, or rollout of new commercial motions. You will act as the central point of coordination across Sales, Marketing, Product, and RevOps, ensuring alignment, momentum, and high quality execution. While GTM strategy and direction are set at a leadership level, you are accountable for turning that strategy into executable plans and driving them to completion. This role requires strong project leadership, commercial judgement, and the ability to influence across functions without direct authority. It is well suited to someone with a structured background (consulting a plus) who thrives in fast paced, high growth environments. Responsibilities Lead end to end delivery of defined go to market initiatives, including new products, new sectors, or new commercial propositions Translate GTM strategy and objectives into clear execution plans, milestones, and success metrics Act as the single point of ownership across Sales, Marketing, Product, and RevOps for assigned GTM projects Drive cross functional alignment, managing dependencies, risks, and trade offs to keep initiatives on track Coordinate GTM execution activities, ensuring all teams are ready and aligned at each stage Track progress against agreed objectives and proactively address blockers or misalignment; ensure consistent communication to stakeholders on status, risks, and outcomes Lead post launch or post rollout reviews, capturing learnings and driving continuous improvement Support senior commercial leadership with structured analysis, updates, and recommendations Skills Strong project and programme management skills, with experience delivering complex, cross functional initiatives Excellent stakeholder management skills, able to influence and align teams without direct authority Structured, analytical approach to problem solving and decision making Strong commercial acumen and understanding of B2B GTM motions Highly organised, with the ability to manage multiple workstreams in parallel Comfortable operating in a fast moving, evolving environment Experience & Qualifications Proven experience in a GTM, commercial strategy, programme management, or consulting role Demonstrated track record of owning and delivering cross functional initiatives end to end Experience working with Sales, Marketing, Product, and/or RevOps teams Background in management consulting or a highly structured operating environment is a strong plus Experience in B2B SaaS or other high growth technology environments preferred Comfortable operating with ambiguity and translating strategy into execution Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.
Opportunity: Residential Property Legal Secretary Location: Chippenham (Flexible Working) Salary: Up to 30,000 + Bonus A well-established regional law firm is looking to recruit an experienced Residential Property Legal Secretary to support its busy conveyancing team. This is a great opportunity to join a friendly and supportive environment where the focus is on providing a high-quality service to clients rather than volume-driven work. The property team deals with a wide range of matters including freehold and leasehold sales and purchases, remortgages, transfers of equity and new build transactions. You'll play a key role in supporting fee earners and helping keep matters progressing smoothly from instruction through to completion. The Role: Audio and copy typing of conveyancing documents and correspondence Preparing contract packs and completion documents Opening and closing files Managing diaries and appointments Liaising with clients, estate agents and third parties General administrative support to the conveyancing team What We Are Looking For: Previous legal secretarial experience, ideally within residential conveyancing Strong typing and organisational skills A proactive and reliable approach Excellent communication skills and attention to detail What's In It for You? 28 days annual leave + bank holidays, with the option to buy or sell up to 5 additional days Bonus scheme paid twice per year Enhanced pension and enhanced maternity pay Study and qualification support Length of service awards Free eye tests and flu vaccinations A supportive and collaborative working environment with excellent work/life balance If you're a Legal Secretary looking for a role within a welcoming firm where your contribution is genuinely valued, this could be your next move. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Mar 09, 2026
Full time
Opportunity: Residential Property Legal Secretary Location: Chippenham (Flexible Working) Salary: Up to 30,000 + Bonus A well-established regional law firm is looking to recruit an experienced Residential Property Legal Secretary to support its busy conveyancing team. This is a great opportunity to join a friendly and supportive environment where the focus is on providing a high-quality service to clients rather than volume-driven work. The property team deals with a wide range of matters including freehold and leasehold sales and purchases, remortgages, transfers of equity and new build transactions. You'll play a key role in supporting fee earners and helping keep matters progressing smoothly from instruction through to completion. The Role: Audio and copy typing of conveyancing documents and correspondence Preparing contract packs and completion documents Opening and closing files Managing diaries and appointments Liaising with clients, estate agents and third parties General administrative support to the conveyancing team What We Are Looking For: Previous legal secretarial experience, ideally within residential conveyancing Strong typing and organisational skills A proactive and reliable approach Excellent communication skills and attention to detail What's In It for You? 28 days annual leave + bank holidays, with the option to buy or sell up to 5 additional days Bonus scheme paid twice per year Enhanced pension and enhanced maternity pay Study and qualification support Length of service awards Free eye tests and flu vaccinations A supportive and collaborative working environment with excellent work/life balance If you're a Legal Secretary looking for a role within a welcoming firm where your contribution is genuinely valued, this could be your next move. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Opportunity: Residential Property Legal Secretary Location: Chippenham (Flexible Working) Salary: Up to £30,000 + Bonus A well-established regional law firm is looking to recruit an experienced Residential Property Legal Secretary to support its busy conveyancing team. This is a great opportunity to join a friendly and supportive environment where the focus is on providing a high-quality service to clients rather than volume-driven work. The property team deals with a wide range of matters including freehold and leasehold sales and purchases, remortgages, transfers of equity and new build transactions. You'll play a key role in supporting fee earners and helping keep matters progressing smoothly from instruction through to completion. The Role: Audio and copy typing of conveyancing documents and correspondence Preparing contract packs and completion documents Opening and closing files Managing diaries and appointments Liaising with clients, estate agents and third parties General administrative support to the conveyancing team What We Are Looking For: Previous legal secretarial experience, ideally within residential conveyancing Strong typing and organisational skills A proactive and reliable approach Excellent communication skills and attention to detail What's In It for You? 28 days annual leave + bank holidays, with the option to buy or sell up to 5 additional days Bonus scheme paid twice per year Enhanced pension and enhanced maternity pay Study and qualification support Length of service awards Free eye tests and flu vaccinations A supportive and collaborative working environment with excellent work/life balance If you're a Legal Secretary looking for a role within a welcoming firm where your contribution is genuinely valued, this could be your next move. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Mar 06, 2026
Full time
Opportunity: Residential Property Legal Secretary Location: Chippenham (Flexible Working) Salary: Up to £30,000 + Bonus A well-established regional law firm is looking to recruit an experienced Residential Property Legal Secretary to support its busy conveyancing team. This is a great opportunity to join a friendly and supportive environment where the focus is on providing a high-quality service to clients rather than volume-driven work. The property team deals with a wide range of matters including freehold and leasehold sales and purchases, remortgages, transfers of equity and new build transactions. You'll play a key role in supporting fee earners and helping keep matters progressing smoothly from instruction through to completion. The Role: Audio and copy typing of conveyancing documents and correspondence Preparing contract packs and completion documents Opening and closing files Managing diaries and appointments Liaising with clients, estate agents and third parties General administrative support to the conveyancing team What We Are Looking For: Previous legal secretarial experience, ideally within residential conveyancing Strong typing and organisational skills A proactive and reliable approach Excellent communication skills and attention to detail What's In It for You? 28 days annual leave + bank holidays, with the option to buy or sell up to 5 additional days Bonus scheme paid twice per year Enhanced pension and enhanced maternity pay Study and qualification support Length of service awards Free eye tests and flu vaccinations A supportive and collaborative working environment with excellent work/life balance If you're a Legal Secretary looking for a role within a welcoming firm where your contribution is genuinely valued, this could be your next move. Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Our Mission Reflection's mission is to build open superintelligence and make it accessible to all. We're developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond. About the Role We're hiring a senior commercial leader to drive sovereign revenue in EMEA. This role owns the full deal lifecycle; from market development and stakeholder mapping through commercial structuring and close. You'll work at the forefront of advanced technology adoption, building trusted relationships with senior stakeholders and translating complex, multi-party engagements into durable, long-term partnerships. This is a high-ownership role with meaningful influence on Reflection's global expansion. What You'll Do Own Sovereign Revenue Identify, qualify, and close high-value sovereign contracts Lead complex, multi-party negotiations from initial engagement through signed agreement Build the Regional Strategy Develop and execute the go-to-market strategy for Region Prioritize markets, accounts, and channels to drive durable revenue growth Executive & Government Engagement Build trusted relationships with senior government officials and strategic partners Represent Reflection in high-level commercial and diplomatic forums Opportunity Development Source and shape new opportunities through RFP monitoring, geopolitical developments, and regional intelligence Partner cross-functionally (Legal, Product, Policy, Comms, Government Relations, Finance) to structure competitive, executable deals Market Intelligence Track regulatory shifts, competitive activity, and regional dynamics Translate insights into actionable commercial strategy What We're Looking For 10+ years of experience in Enterprise Sales, Commercial Diplomacy, Government Sales, or equivalent sovereign-facing roles in Region Proven track record of closing complex, high-value government contracts Experience working directly with C-suite executives and senior government leadership Ability to navigate long sales cycles, regulatory complexity, and multi-stakeholder environments Strong commercial judgment and comfort operating independently in ambiguous, high-stakes contexts What We Offer: We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent-dense team. You will help define our future as a company, and help define the frontier of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported. Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally. Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance. Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning. Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time. Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.
Mar 06, 2026
Full time
Our Mission Reflection's mission is to build open superintelligence and make it accessible to all. We're developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond. About the Role We're hiring a senior commercial leader to drive sovereign revenue in EMEA. This role owns the full deal lifecycle; from market development and stakeholder mapping through commercial structuring and close. You'll work at the forefront of advanced technology adoption, building trusted relationships with senior stakeholders and translating complex, multi-party engagements into durable, long-term partnerships. This is a high-ownership role with meaningful influence on Reflection's global expansion. What You'll Do Own Sovereign Revenue Identify, qualify, and close high-value sovereign contracts Lead complex, multi-party negotiations from initial engagement through signed agreement Build the Regional Strategy Develop and execute the go-to-market strategy for Region Prioritize markets, accounts, and channels to drive durable revenue growth Executive & Government Engagement Build trusted relationships with senior government officials and strategic partners Represent Reflection in high-level commercial and diplomatic forums Opportunity Development Source and shape new opportunities through RFP monitoring, geopolitical developments, and regional intelligence Partner cross-functionally (Legal, Product, Policy, Comms, Government Relations, Finance) to structure competitive, executable deals Market Intelligence Track regulatory shifts, competitive activity, and regional dynamics Translate insights into actionable commercial strategy What We're Looking For 10+ years of experience in Enterprise Sales, Commercial Diplomacy, Government Sales, or equivalent sovereign-facing roles in Region Proven track record of closing complex, high-value government contracts Experience working directly with C-suite executives and senior government leadership Ability to navigate long sales cycles, regulatory complexity, and multi-stakeholder environments Strong commercial judgment and comfort operating independently in ambiguous, high-stakes contexts What We Offer: We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent-dense team. You will help define our future as a company, and help define the frontier of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported. Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally. Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance. Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning. Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time. Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Mar 04, 2026
Full time
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Mar 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Rental Sales Agent - £35,000 + Relocation Support We're looking for an energetic, customer-focused Rental Sales Agent to join our client's established dealership team in the beautiful Channel Isles. This is a fantastic opportunity for someone already based locally, or for candidates in mainland UK who are open to relocating - with full support provided to make the transition smooth, simple, and str click apply for full job details
Mar 01, 2026
Full time
Rental Sales Agent - £35,000 + Relocation Support We're looking for an energetic, customer-focused Rental Sales Agent to join our client's established dealership team in the beautiful Channel Isles. This is a fantastic opportunity for someone already based locally, or for candidates in mainland UK who are open to relocating - with full support provided to make the transition smooth, simple, and str click apply for full job details
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
Feb 28, 2026
Full time
About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance. Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws). Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security sensitive contractual discussions, escalating risks and tradeoffs appropriately. Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness. Translate regulatory and privacy expectations into scalable, region aware technical controls across model governance, agent security and safety, and data handling. Own and evolve customer facing trust materials and narratives related to AI, privacy, and security. Represent Sierra in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches. Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement. Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality. Who you'll work with You will act as a strategic partner to Platform, Security, Product, Agent Development, Legal, and GTM, ensuring security and compliance requirements are embedded into architecture decisions, product roadmaps, and go to market execution while supporting product velocity and technical complexity. What you'll bring 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies. Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US and APAC regulatory norms. Demonstrated ability to operate globally understanding where requirements must diverge and where alignment is possible. Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance. Ability to translate abstract or evolving regulatory requirements into defensible, real world practices. Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs. Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders. Even better Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001. Experience working in and/or supporting fintech or AI companies globally Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls. Experience navigating cross border data transfer, residency, and localization consideration in a multi cloud environment. Prior experience in customer facing, sales adjacent, or deal support contexts. Experience automating global security and compliance workflows. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Feb 27, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance. Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws). Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security sensitive contractual discussions, escalating risks and tradeoffs appropriately. Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness. Translate regulatory and privacy expectations into scalable, region aware technical controls across model governance, agent security and safety, and data handling. Own and evolve customer facing trust materials and narratives related to AI, privacy, and security. Represent Sierra in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches. Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement. Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality. Who you'll work with You will act as a strategic partner to Platform, Security, Product, Agent Development, Legal, and GTM, ensuring security and compliance requirements are embedded into architecture decisions, product roadmaps, and go to market execution while supporting product velocity and technical complexity. What you'll bring 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies. Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US and APAC regulatory norms. Demonstrated ability to operate globally understanding where requirements must diverge and where alignment is possible. Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance. Ability to translate abstract or evolving regulatory requirements into defensible, real world practices. Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs. Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders. Even better Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001. Experience working in and/or supporting fintech or AI companies globally Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls. Experience navigating cross border data transfer, residency, and localization consideration in a multi cloud environment. Prior experience in customer facing, sales adjacent, or deal support contexts. Experience automating global security and compliance workflows. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
