Lettings Manager Monday to Friday 9am - 6pm - Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities JBRP1_UKTJ
Feb 18, 2026
Full time
Lettings Manager Monday to Friday 9am - 6pm - Saturdays and Bank Holidays on a rota basis in busy leasing periods. Southall We are recruiting an experienced Lettings Manager for a fantastic client based in Southall. This is an exciting opportunity to play a key role in driving the rental performance of a high-quality residential development, while delivering an exceptional customer experience and leading a motivated lettings team. The Role As Lettings Manager, you will be responsible for the overall rental performance of the development, maximising profitability while maintaining brand standards and operating within agreed budgets. You will oversee marketing and leasing activity, manage income and expenses, and lead and develop the lettings team to ensure outstanding service is delivered at all times. Key Responsibilities Act as a brand ambassador, providing exceptional service to residents, prospective tenants, contractors and visitors Communicate professionally and courteously with residents and colleagues, both verbally and in writing Support and contribute to resident events to drive community engagement Conduct monthly market surveys and maintain a strong understanding of local competition and market conditions Contribute to a dynamic marketing and leasing strategy, providing insight and feedback to the General Manager Forecast end-of-tenancy dates to minimise voids and maximise re-let opportunities Lead and support the lettings team in conducting property viewings Liaise with external agents to monitor market trends Respond to mystery shopping feedback and coach best practice Ensure all enquiries are logged, managed promptly and referral programmes actively promoted Oversee the referencing process, ensuring compliance with company standards and GDPR regulations Manage applicant communication from application through to move-in, including contracts and deposit registration Ensure timely rent collection and manage the arrears process Negotiate tenancy renewals in line with targets and serve statutory notices where required Maintain knowledge of local council and HMO regulations, ensuring full compliance and licence management Use property management systems to record transactions and produce operational reports Support, train and mentor new team members Share best practice, contribute to process improvements and support a positive team culture aligned with company values About You Proven experience in residential property lettings, ideally within Build to Rent, student accommodation or serviced apartments A strong track record of achieving and exceeding sales and lettings targets Excellent customer service skills with strong attention to detail Experience of leading, coaching and developing team members Confident, professional and highly organised, with the ability to manage multiple priorities JBRP1_UKTJ
Residential Conveyancer / Solicitor Location: Gloucester Business Park + Hybrid Working Hours: Full-time, 35 hours (MonFri, 9am5pm) Salary: Competitive, DOE Reporting to: Directors Overview TSR Legal are delighted to be partnering with a highly respected, award-winning residential conveyancing practice that has established itself as a true specialist in the property sector. This national firm is known for its exceptional client service, strong presence across the South of England, and consistently high performance within the industry. With continued growth and an expanding client and introducer base, the firm is now seeking an experienced Residential Conveyancer or Solicitor to join its thriving team. This is an excellent opportunity for a passionate property specialist looking to develop their career within a forward-thinking, supportive, and quality-driven environment. The Role This position would suit a confident and technically strong conveyancer who thrives in a fast-paced setting and takes pride in delivering a premium service. You will manage a varied and often complex caseload of residential property matters while supervising and mentoring junior colleagues. Key responsibilities include: Managing a full caseload of residential conveyancing matters with autonomy and confidence. Maintaining exceptional client and introducer relationships, ensuring high levels of communication and service delivery. Supervising, coaching, and supporting junior team members. Contributing to the continued success of the business through quality work, operational efficiency, and collaborative working. Experience Required To be considered for this role, you will bring: Minimum 3 years experience managing your own caseload of residential conveyancing files. Solid technical knowledge across: Sales, purchases, and remortgages Leasehold transactions & lease extensions Transfers of Equity New build work SDLT requirements, including reliefs and exemptions Unregistered properties Addressing restrictions, cautions, and title complexities A proven ability to manage, guide, and develop junior staff. A track record of building strong, professional relationships with estate agents, brokers, and other key partners. The firm is looking for someone who is: An excellent communicator, both written and verbal Highly organised with strong time-management skills Self-motivated, proactive, and able to work independently Calm under pressure and solutions-driven Able to inspire and support colleagues Benefits & Culture This firm takes employee wellbeing seriously, offering an impressive and genuinely supportive benefits package, including: Hybrid working model Nine-day fortnight flexible working scheme 24 days annual leave + bank holidays Extra day off for your birthday Additional holiday for long service, including the option of a fully paid one-month sabbatical Monthly employee recognition awards Holiday trading scheme Life assurance & healthcare cash plan Enhanced parental leave Wellbeing programme & EAP Two paid charity volunteer days Study support programme Discretionary bonus Corporate gym discounts & cycle-to-work scheme This is an opportunity to join a reputable, people-focused firm that invests heavily in professional development, internal progression, and creating a positive workplace culture. For a confidential conversation or to request further details, please get in touch with Hannah directly at TSR Legal on or apply directly below. JBRP1_UKTJ
Feb 18, 2026
Full time
Residential Conveyancer / Solicitor Location: Gloucester Business Park + Hybrid Working Hours: Full-time, 35 hours (MonFri, 9am5pm) Salary: Competitive, DOE Reporting to: Directors Overview TSR Legal are delighted to be partnering with a highly respected, award-winning residential conveyancing practice that has established itself as a true specialist in the property sector. This national firm is known for its exceptional client service, strong presence across the South of England, and consistently high performance within the industry. With continued growth and an expanding client and introducer base, the firm is now seeking an experienced Residential Conveyancer or Solicitor to join its thriving team. This is an excellent opportunity for a passionate property specialist looking to develop their career within a forward-thinking, supportive, and quality-driven environment. The Role This position would suit a confident and technically strong conveyancer who thrives in a fast-paced setting and takes pride in delivering a premium service. You will manage a varied and often complex caseload of residential property matters while supervising and mentoring junior colleagues. Key responsibilities include: Managing a full caseload of residential conveyancing matters with autonomy and confidence. Maintaining exceptional client and introducer relationships, ensuring high levels of communication and service delivery. Supervising, coaching, and supporting junior team members. Contributing to the continued success of the business through quality work, operational efficiency, and collaborative working. Experience Required To be considered for this role, you will bring: Minimum 3 years experience managing your own caseload of residential conveyancing files. Solid technical knowledge across: Sales, purchases, and remortgages Leasehold transactions & lease extensions Transfers of Equity New build work SDLT requirements, including reliefs and exemptions Unregistered properties Addressing restrictions, cautions, and title complexities A proven ability to manage, guide, and develop junior staff. A track record of building strong, professional relationships with estate agents, brokers, and other key partners. The firm is looking for someone who is: An excellent communicator, both written and verbal Highly organised with strong time-management skills Self-motivated, proactive, and able to work independently Calm under pressure and solutions-driven Able to inspire and support colleagues Benefits & Culture This firm takes employee wellbeing seriously, offering an impressive and genuinely supportive benefits package, including: Hybrid working model Nine-day fortnight flexible working scheme 24 days annual leave + bank holidays Extra day off for your birthday Additional holiday for long service, including the option of a fully paid one-month sabbatical Monthly employee recognition awards Holiday trading scheme Life assurance & healthcare cash plan Enhanced parental leave Wellbeing programme & EAP Two paid charity volunteer days Study support programme Discretionary bonus Corporate gym discounts & cycle-to-work scheme This is an opportunity to join a reputable, people-focused firm that invests heavily in professional development, internal progression, and creating a positive workplace culture. For a confidential conversation or to request further details, please get in touch with Hannah directly at TSR Legal on or apply directly below. JBRP1_UKTJ
Location: Bristol North This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.Clickhere to read some of our success stories. JBRP1_UKTJ
Feb 18, 2026
Full time
Location: Bristol North This role is a zero-hour contract, we are looking for someone who can be available across the week. Are you looking to start a career in the Car and Van Rental Industry? Whether you have current or prior experience, this could be the perfect opportunity for you! We offer in-the-job training. In the role of a Rental Agent, your responsibilities involve assisting customers with their rental needs in both in-person and telephone interactions. This position offers potential commission opportunities for successfully upselling our long-term rentals. At Thrifty Car and Van Rental, we are dedicated to providing outstanding customer service and we strive for success by constantly delivering exceptional serviceto all of our clients. What can we offer you? 20 day holidays plus bank holidays pro-rata Contribution to Group Personal Pension Scheme Access to our Thrifty Savings platform, an employee discount scheme offering huge savings across multiple retailers Sponsored Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Potential to earn bonus payments in addition your basic salary About you Hardworking individual with the ability to work in a team and independently in a fast-paced environment Ability to show great attention to detail Ideally, you will have worked in the service industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on your DVLA check. How will your days look? Your role will involve dealing with customers face to face and on the telephone, completing tasks such as opening and closing rental agreements, locating fleet from other branches, and building rapport with all our customers. You will aspire to go above and beyond to deliver excellent customer service to ensure customer satisfaction. You will get involved with preparing the vehicles for rental and the delivery and collection of vehicles to customers other branches. You will also take part in conducting daily fleet and vehicle checks. About us We have become one of the leading rental companies in the UK thanks to our comprehensive fleet and excellence in customer service. Such growth has brought increased career opportunities and security for each of our employees. As a family business, our people remain at the heart of everything we do. We offer short- and long-term rentals with a wide range of fleets: economy vehicles to family saloons, estate cars to 4x4s, and an extensive luxury collection, including our elite range and a wide-ranging commercial fleet. We operate in 88 rental locations across the UK, Scotland, and Northern Ireland. Our head office based in Exeter is where our accounts, human resources, insurance, fleet, and car sales departments are. In addition, we operate a central office in High Wycombe where the sales, call centre, and customer service departments are located. It is easy for us to tell you what life is like at Thrifty and why you would love being a part of our team, but we thought you would like to hear for yourself.Clickhere to read some of our success stories. JBRP1_UKTJ
Senior Leasing Executive Location Birmingham Working Hours 5 days out of 7 (40 hours per week) - flexibility required Purpose of the Role To lead the onsite leasing team in partnership with the General Manager and Portfolio Leasing Manager, delivering comprehensive lettings management services to a large-scale, luxury residential development comprising 600+ apartments. The role will oversee all aspects of lettings administration, compliance and marketing, managing a team to ensure a first-class service is delivered from initial enquiry through to deposit return. Reporting into the Portfolio Leasing Manager, you will be responsible for compiling reports, presenting performance updates, and developing innovative leasing strategies for client review. Key Responsibilities Maintain accurate and up-to-date systems for all lettings and rental data Ensure excellent presentation of available apartments, conducting regular spot checks and liaising with cleaning teams to maintain high standards Coordinate online marketing for available apartments Compile demographic data, performance reports and market commentary Ensure all enquiries are responded to within agreed service levels Liaise with third-party agents where required Conduct regular local market rent analysis in conjunction with the General Manager Meet prospective residents, conduct viewings and negotiate rental offers Complete applicant vetting and referencing requirements Prepare new tenancy documentation in line with strict compliance procedures Compile regular lettings performance reports for client and senior stakeholder review Coordinate resident communications alongside the Resident Experience team, including social media updates Appraise apartments and recommend rental pricing for new listings and renewals Manage renewal communications and negotiations Ensure move-in packs are prepared and keys ready for new residents Contribute to creating a best-in-class resident community through events, communication and innovation Deliver ad-hoc projects as required by senior management Provide exceptional customer service to residents and prospective applicants The role holder may also be required to undertake additional duties as reasonably requested. Skills, Knowledge & Experience Proven experience conducting viewings and negotiating offers Strong interpersonal and communication skills Proactive and dynamic, with ownership of core responsibilities Ability to manage multiple priorities effectively Confident using Microsoft Office (Word, Outlook, Excel, SharePoint) Collaborative team player with a flexible and cooperative approach Strong attention to detail with ability to meet deadlines Solutions-focused, using initiative to resolve issues Ability to maintain confidentiality of business and client information Professional presentation and manner Organised, meticulous and resilient under pressure
Feb 17, 2026
Full time
Senior Leasing Executive Location Birmingham Working Hours 5 days out of 7 (40 hours per week) - flexibility required Purpose of the Role To lead the onsite leasing team in partnership with the General Manager and Portfolio Leasing Manager, delivering comprehensive lettings management services to a large-scale, luxury residential development comprising 600+ apartments. The role will oversee all aspects of lettings administration, compliance and marketing, managing a team to ensure a first-class service is delivered from initial enquiry through to deposit return. Reporting into the Portfolio Leasing Manager, you will be responsible for compiling reports, presenting performance updates, and developing innovative leasing strategies for client review. Key Responsibilities Maintain accurate and up-to-date systems for all lettings and rental data Ensure excellent presentation of available apartments, conducting regular spot checks and liaising with cleaning teams to maintain high standards Coordinate online marketing for available apartments Compile demographic data, performance reports and market commentary Ensure all enquiries are responded to within agreed service levels Liaise with third-party agents where required Conduct regular local market rent analysis in conjunction with the General Manager Meet prospective residents, conduct viewings and negotiate rental offers Complete applicant vetting and referencing requirements Prepare new tenancy documentation in line with strict compliance procedures Compile regular lettings performance reports for client and senior stakeholder review Coordinate resident communications alongside the Resident Experience team, including social media updates Appraise apartments and recommend rental pricing for new listings and renewals Manage renewal communications and negotiations Ensure move-in packs are prepared and keys ready for new residents Contribute to creating a best-in-class resident community through events, communication and innovation Deliver ad-hoc projects as required by senior management Provide exceptional customer service to residents and prospective applicants The role holder may also be required to undertake additional duties as reasonably requested. Skills, Knowledge & Experience Proven experience conducting viewings and negotiating offers Strong interpersonal and communication skills Proactive and dynamic, with ownership of core responsibilities Ability to manage multiple priorities effectively Confident using Microsoft Office (Word, Outlook, Excel, SharePoint) Collaborative team player with a flexible and cooperative approach Strong attention to detail with ability to meet deadlines Solutions-focused, using initiative to resolve issues Ability to maintain confidentiality of business and client information Professional presentation and manner Organised, meticulous and resilient under pressure
Property Accounts Assistant. OUR CLIENT is a commercial and residential property company with over three decades experience in the London property market. Having established a strong and stable team, working on some of the most innovative and complex London developments, they now seek a Property Accounts Assistant to help with their accounting team. THE ROLE RESPONSIBILITES of the Property Accounts Assistant: Being fully responsible for the purchase and sales ledger functions. Logging and chasing purchase invoices. Carrying out bank/creditor/debtor/petty cash reconciliations. Liaising with Managing Agent on credit control, requesting copies of rental demands, seeking authorisation of supplier invoices before remittance of payments, etc. Updating and maintaining spreadsheets. Assisting with year-end procedures alongside the Management Accountant and Head of Finance. THE PERSON REQUIREMENTS for the Property Accounts Assistant: Accounting and Finance Degree. Must have at least 2 years relevant experience. Bookkeeping (double entry) experience, ideally gained within the property sector. Must work well under pressure and have the capacity to multi-task efficiently and accurately. You will be a team player capable of relating to colleagues and agents at all levels, but also being able to work on own initiative. Proficiency in SAGE and/or property system. Have a good understanding of Microsoft more specifically Excel. Please refer to our website for a full list of active vacancies and consider following our LinkedIn page for future updates. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Feb 17, 2026
Full time
Property Accounts Assistant. OUR CLIENT is a commercial and residential property company with over three decades experience in the London property market. Having established a strong and stable team, working on some of the most innovative and complex London developments, they now seek a Property Accounts Assistant to help with their accounting team. THE ROLE RESPONSIBILITES of the Property Accounts Assistant: Being fully responsible for the purchase and sales ledger functions. Logging and chasing purchase invoices. Carrying out bank/creditor/debtor/petty cash reconciliations. Liaising with Managing Agent on credit control, requesting copies of rental demands, seeking authorisation of supplier invoices before remittance of payments, etc. Updating and maintaining spreadsheets. Assisting with year-end procedures alongside the Management Accountant and Head of Finance. THE PERSON REQUIREMENTS for the Property Accounts Assistant: Accounting and Finance Degree. Must have at least 2 years relevant experience. Bookkeeping (double entry) experience, ideally gained within the property sector. Must work well under pressure and have the capacity to multi-task efficiently and accurately. You will be a team player capable of relating to colleagues and agents at all levels, but also being able to work on own initiative. Proficiency in SAGE and/or property system. Have a good understanding of Microsoft more specifically Excel. Please refer to our website for a full list of active vacancies and consider following our LinkedIn page for future updates. Please note that due to volume we cannot get back to everyone, however every application is looked at and considered and will be held on Trident International's database for review. If you have not heard back from us within 5 working days you should assume your initial application has been unsuccessful, however if suitable roles arise in the future, we will make every effort to contact you. By applying for this job, you accept the Privacy Policy and Disclaimers which can be found on our website.
Hyde Estates & Letting Agents
Prestwich, Manchester
Property Manager for Lettings Minimum 3 Years Experience Location: Prestwich, Borough of Bury, M25 2QB Salary: £35,000- £40,000 per annum, DOE + Benefits! (ARLA Qualification Helpful) Contract: Full-time, permanent Benefits: 31 days holidays (including bank holidays),Company Contributory Pension, Competitive Salary and a supportive team atmosphere! A branded Company car with tracking is available subject to T&C s for all work related trips. About us We are an Estate Agency in North Manchester established over 40 years with properties across the Northwest! Hyde Estates & Lettings Agents are recruiting an Experienced Lettings Property Manager with Office Compliance knowledge essential to join a highly successful Estate & Lettings Agency in residential and commercial based in north Manchester established over 40 years with properties across the Northwest. with an immediate start. The Role : Lettings Property Manager The candidate must be able and willing to carry out other duties relating to the day to day running of the Estate and Lettings agency business. Key Responsibilities; Manage lettings negotiation and lettings valuation enquiries Handle all viewing enquiries for both sales and lettings including booking viewings Process all tenancy applications to include referencing and document verification Collect holding fees ensuring compliance with current legislation Ensure correct deposits are being managed in line with deposit regulations Arrears management Deal with any queries from landlords or tenants Create tenancies agreements, addendums where required and renewals Coordinate property maintenance, liaise with landlords, tenants and contractors Input invoices onto the CRM system utilizing the accounting system Manage check-ins and check-outs using Inventory Hive Software Arranging management visits with tenants and carryout management visits using Inventory Hive Software. Provide high quality customer service Must be computer literate with the ability to compose emails/letters to a high standard Good organisational skills Preferably ARLA (property mark) qualified or willing to work towards qualification Excellent telephone manner with the ability to resolve day to day issues Minimum of 3 years property experience Must be experienced and fully proficient in all matters of compliance to include residential, commercial sales and lettings and all matters of office compliance including money laundering. Must be fully proficient with Vebra Alto in Sales, Rentals, Accounts and Experienced with Inventory Hive software. Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented. Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK clean driving licence and access to your own vehicle must have Business insurance. Must have full knowledge of both sales and lettings Have previous experience within property condition reports. Have a friendly and professional manner who is also customer driven with a passion to exceed expectations. Be able to build solid and positive relationships with tenants and landlords. Be extremely organised and able to complete administration tasks with precision. Be comfortable in achieving targets. If this Lettings Property Manager role sounds of interest, please apply online today by sending your CV. We will look forward to receiving your application! at
Feb 12, 2026
Full time
Property Manager for Lettings Minimum 3 Years Experience Location: Prestwich, Borough of Bury, M25 2QB Salary: £35,000- £40,000 per annum, DOE + Benefits! (ARLA Qualification Helpful) Contract: Full-time, permanent Benefits: 31 days holidays (including bank holidays),Company Contributory Pension, Competitive Salary and a supportive team atmosphere! A branded Company car with tracking is available subject to T&C s for all work related trips. About us We are an Estate Agency in North Manchester established over 40 years with properties across the Northwest! Hyde Estates & Lettings Agents are recruiting an Experienced Lettings Property Manager with Office Compliance knowledge essential to join a highly successful Estate & Lettings Agency in residential and commercial based in north Manchester established over 40 years with properties across the Northwest. with an immediate start. The Role : Lettings Property Manager The candidate must be able and willing to carry out other duties relating to the day to day running of the Estate and Lettings agency business. Key Responsibilities; Manage lettings negotiation and lettings valuation enquiries Handle all viewing enquiries for both sales and lettings including booking viewings Process all tenancy applications to include referencing and document verification Collect holding fees ensuring compliance with current legislation Ensure correct deposits are being managed in line with deposit regulations Arrears management Deal with any queries from landlords or tenants Create tenancies agreements, addendums where required and renewals Coordinate property maintenance, liaise with landlords, tenants and contractors Input invoices onto the CRM system utilizing the accounting system Manage check-ins and check-outs using Inventory Hive Software Arranging management visits with tenants and carryout management visits using Inventory Hive Software. Provide high quality customer service Must be computer literate with the ability to compose emails/letters to a high standard Good organisational skills Preferably ARLA (property mark) qualified or willing to work towards qualification Excellent telephone manner with the ability to resolve day to day issues Minimum of 3 years property experience Must be experienced and fully proficient in all matters of compliance to include residential, commercial sales and lettings and all matters of office compliance including money laundering. Must be fully proficient with Vebra Alto in Sales, Rentals, Accounts and Experienced with Inventory Hive software. Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented. Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK clean driving licence and access to your own vehicle must have Business insurance. Must have full knowledge of both sales and lettings Have previous experience within property condition reports. Have a friendly and professional manner who is also customer driven with a passion to exceed expectations. Be able to build solid and positive relationships with tenants and landlords. Be extremely organised and able to complete administration tasks with precision. Be comfortable in achieving targets. If this Lettings Property Manager role sounds of interest, please apply online today by sending your CV. We will look forward to receiving your application! at
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The UKI and EU Small Medium Business (SMB) team is responsible for Deliveroo's relationships with the many thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in the UK, Ireland and Europe, ensuring that they continue to grow and operate well. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. The Role As Head of NPX & AM for our SMB Commercial team, you will lead a team of managers that are responsible for the core performance of our SMB partners. Your team will be focused on supporting new partners as they join our platform and managing the SMB base through both portfolio and campaign management. This role is based in Manchester and you will report to the SMB Commercial Director. You will focus on strategic planning for the future through partner management. This is a hybrid role, working in the Manchester office and remotely. What you will do: Partner Obsessed: Be the champion for our newly acquired partners; creating a best in class contact centre that drives impactful conversations with our partners; enabling them to get the most from the Roo platform Commercially astute: Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners; implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo. Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction. Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub; across all four EU markets Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners. Test & Learn: Champion a culture of experimentation to constantly evolve how we support our SMB base. You: This is a demanding role which will require a leader with experience launching plans that drive change at scale. You will be passionate about employee engagement and motivated to create a winning culture. You will have experience with P&L ownership and guide impact through scalable solutions. The required skills include: Leadership: The skill to balance results with employee engagement Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels The desired experiences include 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences Experience working within the restaurant or grocery retail industries Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 09, 2026
Full time
Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The UKI and EU Small Medium Business (SMB) team is responsible for Deliveroo's relationships with the many thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in the UK, Ireland and Europe, ensuring that they continue to grow and operate well. The SMB team spans the full life-cycle of partner interactions from initial acquisition, onboarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. The Role As Head of NPX & AM for our SMB Commercial team, you will lead a team of managers that are responsible for the core performance of our SMB partners. Your team will be focused on supporting new partners as they join our platform and managing the SMB base through both portfolio and campaign management. This role is based in Manchester and you will report to the SMB Commercial Director. You will focus on strategic planning for the future through partner management. This is a hybrid role, working in the Manchester office and remotely. What you will do: Partner Obsessed: Be the champion for our newly acquired partners; creating a best in class contact centre that drives impactful conversations with our partners; enabling them to get the most from the Roo platform Commercially astute: Ensure your team are leading from the front in supporting drive the right commercial outcomes for the business and our partners; implementing sales through service models that ensure our partners are able to be successful whilst driving the right outcomes for Roo. Define the Future: Design and implement a scalable servicing model that balances high-tech self-serve tools with high-impact human interaction. Lead at Scale: Manage a large team of managers and agents, fostering a high-performance, inclusive culture in our Manchester hub; across all four EU markets Drive Strategy: Partner with global Tech and Ops teams to build the tools, incentives, and contact strategies that move the needle for our partners. Test & Learn: Champion a culture of experimentation to constantly evolve how we support our SMB base. You: This is a demanding role which will require a leader with experience launching plans that drive change at scale. You will be passionate about employee engagement and motivated to create a winning culture. You will have experience with P&L ownership and guide impact through scalable solutions. The required skills include: Leadership: The skill to balance results with employee engagement Team Management: Can build an engaged team of contributors to deliver across a range of administrative processes Influence and Negotiation: Stakeholder management, with resilience to face challenges from senior members of the business and deliver a positive outcome Project Management: Manage projects alongside a daily operation requiring quick response as issues arise - strong work prioritisation, planning and task delegation Team work: Collaborative approach with peers and business leaders to build support and unlock resources to support delivery of your agenda Communication: Strong communication skills, with knowledge to respond to a variety of demands and the ability to engage with a variety of audiences through different channels The desired experiences include 4+ years of experience in a call centre or similar environment focusing on delivering exceptional customer experiences Experience working within the restaurant or grocery retail industries Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space. A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Feb 07, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Feb 04, 2026
Full time
# Customer Support ExecutiveFull-time Support Manchester Job Description We're on a mission to protect society from fraud and money laundering. We've already protected over 2 million people through life's big transactions.Fraud and regulation are rising, costing the UK economy over £100bn every year; this makes it more difficult for businesses to protect themselves and their clients - individuals like you and me - from fraud and money laundering.Our co-founders Olly and Jack were led to this area when a friend was defrauded of £25K when buying their first property. At the time, anti-fraud technology didn't exist, which meant that completing the anti-fraud checks required in these processes was largely manual. These big life moments should be exciting, but instead are often confusing and scary due to the painful process of completing these paper-based checks and the risk of fraud.Thirdfort helps businesses to facilitate these anti fraud checks so that individuals know they can transact safely and seamlessly with professionals during these big transactions. Our anti-fraud platform provides a secure way for professionals in regulated sectors like Lawyers, Estate Agents and Accountants to transfer funds and verify sensitive information through app based document checks, facial recognition and open banking.Over 1,500 businesses now trust Thirdfort to verify their clients. We are FCA regulated and have raised over $33m in capital from leading Fintech investors Breega and Element Ventures, as well as the founders of Zoopla, Funding Circle, Comply Advantage, Tessian, Fenergo and Fidel. Customer Support Executive role This is a great opportunity for a capable and hungry individual who wants to build their career in a customer support role. We envisage this team member would join the consumer team, however, both consumer and client have interchangeable skills & duties.The consumer team are contacted by phone, instant chat and email, so excellent communication skills are essential, as well as not being phased by picking up a large volume of enquires each day. Our product is constantly being improved and adapted to the market, so you need to be able to flex as our processes change and become an expert in our app.You will be central to continually helping us streamline the customer support process whilst going above and beyond for everyone who interacts with our app. The consumer support team work closely with multiple other teams across the business. As the first point of contact with end users, you will play an integral role in providing feedback to our product team to help build a market leading product.The client team focus on giving an outstanding level of service to our clients - primarily law firms, but also other organisations, and we are working hard to onboard more Estate Agents and Accountants. This role demands excellent attention to detail, a professional manner on the phone and great written skills as our main channel for inbound enquiries is via email. You'll not only need to understand our app, but become an expert on interpreting our ID checks so you can share this knowledge with our clients. We don't expect you to have a background in law, but any knowledge or understanding around Anti-Money Laundering and fraud will set you in good stead. This team work closely with Customer Success and Partners to help identify key areas of training for our clients, identify upsell/cross sell opportunities and prevent client churn.Our vision is to build our Manchester office into our key client excellence hub where we will grow our customer support, customer success and sales functions. You will be jumping into a fast, dynamic and ambitious culture that prioritises collaboration, openness and continuous learning. You will achieve your mission as our Customer Support Executive by:- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.- Work with the support team to deliver against ambitious targets.- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks.- You will have an open and friendly attitude that puts customer service at the heart of everything you do.- You will have the ability to communicate effectively and persuasively; patience and empathy are essential What we are looking for:- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team . In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.- Be happy to get your hands dirty as the front line of our Thirdfort Support team - in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.- You'll want to devour information from our clients & users so that we can make continual improvements to our app journey.- Understand the key pain points we are solving for our clients.- You will be hungry to join an epically exciting startup. You'll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we're open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills. Life at Thirdfort:- Driven by our values, our culture promotes a collaborative and open environment where Thirdforters can take ownership, have impact, and feel empowered when it comes to their growth and development. We understand the importance of our teams wellbeing and recognise a one-size fits all approach rarely works, that's why we aim to provide the flexibility individuals need to work in the way that suits them, and their families, best. Our Benefits: - We include compensation ranges on our job ads in the spirit of Operating Openly and in an effort to make our interview process more inclusive. We list a range that aligns with our internal banding which is based on varying factors including external benchmarking for our stage and size as a business. In terms of how we decide where an individual fits within the band, we'd take you through the interview process and assess you against our internal performance framework which gives us further clarity. We'll also have open conversations with you throughout the interview process (starting in the first stage call) so we can be as open as possible about compensation as we understand how important it is to ensure we're aligned.- We've created our benefits package to reflect Thirdfort's mission and values. We place a strong focus on Security first given what we do, extending this to our team's physical, mental and financial security to support them through their big life moments. Our benefits exist to empower our team, ensuring they feel supported and able to work in the way that enables them to do their best work. When you join Thirdfort, you'll get immediate access to our flexible employee benefits package that aims to support you across these areas: - Compensation - £26,000 annual salary (dependant on experience)- Share options for all employees- Hybrid, expectations of a minimum of 2 days office presence per week- Enhanced parental leave- Customisable wellness budget and £250 WFH Budget- Up to 30 days Working from Abroad- Uncapped holiday- Enhanced sick leave- Private healthcare with our provider, AXA- Regular company and team socials- Uncapped budget for personal development- Share options for all employees- Enhanced employer matching pension scheme with salary
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Feb 04, 2026
Full time
Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Feb 04, 2026
Full time
Head of Operational Support (12 month FTC) Job ID: R20979 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo's relationships with thousands of independent restaurant and retail partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As a Head of Operational Support you will be responsible for driving the operational performance and supporting our commercial teams in Sales, Account Management and Customer Success. You will partner with our Heads of functions to enable them to achieve their goals while providing them with the guidance, processes and tools needed to build a best in class contact centre. Reporting to the SMB Commercial Director for UKI & EU, you will lead a cross functional team of Operational Support Leads to find solutions to the biggest challenges faced by our inside sales and account management teams. Your responsibilities will include: Defining and scoping our operating vision for our SMB Contact Centres and delivering strategic projects to improve commercial performance Building core enabling capabilities to support the SMB Contact Centres working in close collaboration closely with our wider Revenue Operations and Sales Technology teams. Capabilities will range across Performance Analytics & Planning, Workforce Management, Quality Assurance, Agent on-boarding & training and Sales & Contact Centre technology deployment GTM: developing the Go-To-Market processes required to embed people, process, data and technology change at scale across Deliveroo Stakeholder management: being the 'voice' of our Revenue Operations team to the Commercial Leaders and the voice of our SMB Contact Centres to the wider Revenue Operations team, ensuring the agenda of both is represented with other central teams Monitoring the performance of our SMB Contact Centres, conducting in-depth data analysis to identify longer term trends and gaps in the performance and creating strategies for course correction when needed Requirements Available for a 12 month fixed term contract Proven experience in either consultancy, strategy and/or operational roles, ideally in a contact centre environment Operational experience leading and driving operational improvements and/or change management initiatives at scale A detailed understanding of the sales tech stack including CRM (Salesforce), sales engagement platforms (e.g. Salesloft, Outreach, HVS etc), telephony and the operational and motivational levers that drive the success of new business outreach, account management or customer success Process efficiency: you will have an eye for identifying optimisation opportunities with experience in utilising technology and process redesign to improve ways of working Previous experience leading or supporting a Quality Assurance team, including call management frameworks and reporting Has strong verbal communication skills with the ability to influence others one to one and in wider groups, and interact with exec level leadership Has excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed. A competitive and comprehensive compensation and benefits package 1 Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On-site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent-friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in-office yoga sessions
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Feb 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Description: Senior Lettings Negotiator / Lettings Valuer - Overview: 25,000 Basic Salary 33,000+ On Target EarningsHours: Mon - Fri: 08.45 - 17.30, 1 in 3 Saturdays: 09.00 - 13:00 Our clients are looking for a driven individual to join a successful branch as an Area Lettings Valuer - if are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Applications will be considered from existing Senior Lettings negotiators who are seeking the next step up in their career, or any lettings professional with experience of taking on property listings. Senior Lettings Negotiator / Lettings Valuer - Duties: The ideal candidate will be extremely motivated and career driven, with experience in the current rental market.Identifying new business opportunities and registering new applicantsBooking and carrying out property viewingsCarrying our property valuationsNegotiating and agreeing tenanciesSupporting the Branch Manager where applicableDelivering exceptional customer service over the phone and face to faceAchieving personal and branch sales targetsRepresenting the company in a professional mannerBuilding strong relationships internally and externally Senior Lettings Negotiator / Lettings Valuer - Skills required: Prior experience working as a Senior Lettings Consultant or Assistant Manager, with a proven track record in securing new businessListing & valuation experienceStrong negotiation skillsHigh level of customer service skillsGood telephone manner and positive attitudeTenacity and be a self-starter with the drive to succeedBe responsive to changeA full UK driving licence Senior Lettings Negotiator / Lettings Valuer - Additional Benefits: Proven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentAccess to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aidersRetail discountsRegular awards & incentives for Top achieversGenerous holiday allowance, increasing by 1 day per year based on service Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jan 27, 2026
Full time
Description: Senior Lettings Negotiator / Lettings Valuer - Overview: 25,000 Basic Salary 33,000+ On Target EarningsHours: Mon - Fri: 08.45 - 17.30, 1 in 3 Saturdays: 09.00 - 13:00 Our clients are looking for a driven individual to join a successful branch as an Area Lettings Valuer - if are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Applications will be considered from existing Senior Lettings negotiators who are seeking the next step up in their career, or any lettings professional with experience of taking on property listings. Senior Lettings Negotiator / Lettings Valuer - Duties: The ideal candidate will be extremely motivated and career driven, with experience in the current rental market.Identifying new business opportunities and registering new applicantsBooking and carrying out property viewingsCarrying our property valuationsNegotiating and agreeing tenanciesSupporting the Branch Manager where applicableDelivering exceptional customer service over the phone and face to faceAchieving personal and branch sales targetsRepresenting the company in a professional mannerBuilding strong relationships internally and externally Senior Lettings Negotiator / Lettings Valuer - Skills required: Prior experience working as a Senior Lettings Consultant or Assistant Manager, with a proven track record in securing new businessListing & valuation experienceStrong negotiation skillsHigh level of customer service skillsGood telephone manner and positive attitudeTenacity and be a self-starter with the drive to succeedBe responsive to changeA full UK driving licence Senior Lettings Negotiator / Lettings Valuer - Additional Benefits: Proven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentAccess to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aidersRetail discountsRegular awards & incentives for Top achieversGenerous holiday allowance, increasing by 1 day per year based on service Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Description: Senior Lettings Negotiator / Lettings Valuer - Overview: 25,000 Basic Salary 33,000+ On Target EarningsHours: Mon - Fri: 08.45 - 17.30, 1 in 3 Saturdays: 09.00 - 13:00 Our clients are looking for a driven individual to join a successful branch as an Area Lettings Valuer - if are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Applications will be considered from existing Senior Lettings negotiators who are seeking the next step up in their career, or any lettings professional with experience of taking on property listings. Senior Lettings Negotiator / Lettings Valuer - Duties: The ideal candidate will be extremely motivated and career driven, with experience in the current rental market.Identifying new business opportunities and registering new applicantsBooking and carrying out property viewingsCarrying our property valuationsNegotiating and agreeing tenanciesSupporting the Branch Manager where applicableDelivering exceptional customer service over the phone and face to faceAchieving personal and branch sales targetsRepresenting the company in a professional mannerBuilding strong relationships internally and externally Senior Lettings Negotiator / Lettings Valuer - Skills required: Prior experience working as a Senior Lettings Consultant or Assistant Manager, with a proven track record in securing new businessListing & valuation experienceStrong negotiation skillsHigh level of customer service skillsGood telephone manner and positive attitudeTenacity and be a self-starter with the drive to succeedBe responsive to changeA full UK driving licence Senior Lettings Negotiator / Lettings Valuer - Additional Benefits: Proven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentAccess to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aidersRetail discountsRegular awards & incentives for Top achieversGenerous holiday allowance, increasing by 1 day per year based on service Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jan 27, 2026
Full time
Description: Senior Lettings Negotiator / Lettings Valuer - Overview: 25,000 Basic Salary 33,000+ On Target EarningsHours: Mon - Fri: 08.45 - 17.30, 1 in 3 Saturdays: 09.00 - 13:00 Our clients are looking for a driven individual to join a successful branch as an Area Lettings Valuer - if are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Applications will be considered from existing Senior Lettings negotiators who are seeking the next step up in their career, or any lettings professional with experience of taking on property listings. Senior Lettings Negotiator / Lettings Valuer - Duties: The ideal candidate will be extremely motivated and career driven, with experience in the current rental market.Identifying new business opportunities and registering new applicantsBooking and carrying out property viewingsCarrying our property valuationsNegotiating and agreeing tenanciesSupporting the Branch Manager where applicableDelivering exceptional customer service over the phone and face to faceAchieving personal and branch sales targetsRepresenting the company in a professional mannerBuilding strong relationships internally and externally Senior Lettings Negotiator / Lettings Valuer - Skills required: Prior experience working as a Senior Lettings Consultant or Assistant Manager, with a proven track record in securing new businessListing & valuation experienceStrong negotiation skillsHigh level of customer service skillsGood telephone manner and positive attitudeTenacity and be a self-starter with the drive to succeedBe responsive to changeA full UK driving licence Senior Lettings Negotiator / Lettings Valuer - Additional Benefits: Proven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentAccess to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aidersRetail discountsRegular awards & incentives for Top achieversGenerous holiday allowance, increasing by 1 day per year based on service Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Description: Senior Lettings Negotiator / Lettings Valuer - Overview: 25,000 Basic Salary 33,000+ On Target EarningsHours: Mon - Fri: 08.45 - 17.30, 1 in 3 Saturdays: 09.00 - 13:00 Our clients are looking for a driven individual to join a successful branch as an Area Lettings Valuer - if are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Applications will be considered from existing Senior Lettings negotiators who are seeking the next step up in their career, or any lettings professional with experience of taking on property listings. Senior Lettings Negotiator / Lettings Valuer - Duties: The ideal candidate will be extremely motivated and career driven, with experience in the current rental market.Identifying new business opportunities and registering new applicantsBooking and carrying out property viewingsCarrying our property valuationsNegotiating and agreeing tenanciesSupporting the Branch Manager where applicableDelivering exceptional customer service over the phone and face to faceAchieving personal and branch sales targetsRepresenting the company in a professional mannerBuilding strong relationships internally and externally Senior Lettings Negotiator / Lettings Valuer - Skills required: Prior experience working as a Senior Lettings Consultant or Assistant Manager, with a proven track record in securing new businessListing & valuation experienceStrong negotiation skillsHigh level of customer service skillsGood telephone manner and positive attitudeTenacity and be a self-starter with the drive to succeedBe responsive to changeA full UK driving licence Senior Lettings Negotiator / Lettings Valuer - Additional Benefits: Proven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentAccess to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aidersRetail discountsRegular awards & incentives for Top achieversGenerous holiday allowance, increasing by 1 day per year based on service Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Jan 27, 2026
Full time
Description: Senior Lettings Negotiator / Lettings Valuer - Overview: 25,000 Basic Salary 33,000+ On Target EarningsHours: Mon - Fri: 08.45 - 17.30, 1 in 3 Saturdays: 09.00 - 13:00 Our clients are looking for a driven individual to join a successful branch as an Area Lettings Valuer - if are you are someone who can see yourself thriving on delivering that exceptional service and finding your client that dream home while building a strong platform for you future career, this is the role for you. Applications will be considered from existing Senior Lettings negotiators who are seeking the next step up in their career, or any lettings professional with experience of taking on property listings. Senior Lettings Negotiator / Lettings Valuer - Duties: The ideal candidate will be extremely motivated and career driven, with experience in the current rental market.Identifying new business opportunities and registering new applicantsBooking and carrying out property viewingsCarrying our property valuationsNegotiating and agreeing tenanciesSupporting the Branch Manager where applicableDelivering exceptional customer service over the phone and face to faceAchieving personal and branch sales targetsRepresenting the company in a professional mannerBuilding strong relationships internally and externally Senior Lettings Negotiator / Lettings Valuer - Skills required: Prior experience working as a Senior Lettings Consultant or Assistant Manager, with a proven track record in securing new businessListing & valuation experienceStrong negotiation skillsHigh level of customer service skillsGood telephone manner and positive attitudeTenacity and be a self-starter with the drive to succeedBe responsive to changeA full UK driving licence Senior Lettings Negotiator / Lettings Valuer - Additional Benefits: Proven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentAccess to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aidersRetail discountsRegular awards & incentives for Top achieversGenerous holiday allowance, increasing by 1 day per year based on service Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 19 years of successful trading.A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Property Manager 35000- 40000 South Woodford We are seeking an experienced and highly organised Property Manager to join our South Woodford office on a full-time basis. The successful candidate will be responsible for the financial and arrears management of a residential property portfolio, ensuring rent collection processes are accurate, compliant, and effective. Key Responsibilities Chasing current rent arrears, liaising with tenants and managing potential Rent Guarantee Insurance claims Managing historic rent arrears, including court money claims and liaison with enforcement services to recover outstanding debt Daily banking of rental income and accurate input onto internal systems Completing bank reconciliations Processing and monitoring rent payments Managing Rent Guarantee payments (twice monthly batch payments) Managing a sales team remotely and internally within the office Key Skills & Experience Previous experience in property management, rent accounting, or arrears recovery Strong understanding of rent arrears procedures and recovery processes Confident liaising with tenants, insurers, solicitors, and enforcement agents High level of accuracy with financial administration and reconciliations Strong organisational and time-management skills Proficient in property management software and Microsoft Office What We Offer Full-time, office-based role Supportive team environment Opportunity to work within a well-established property operation
Jan 22, 2026
Full time
Property Manager 35000- 40000 South Woodford We are seeking an experienced and highly organised Property Manager to join our South Woodford office on a full-time basis. The successful candidate will be responsible for the financial and arrears management of a residential property portfolio, ensuring rent collection processes are accurate, compliant, and effective. Key Responsibilities Chasing current rent arrears, liaising with tenants and managing potential Rent Guarantee Insurance claims Managing historic rent arrears, including court money claims and liaison with enforcement services to recover outstanding debt Daily banking of rental income and accurate input onto internal systems Completing bank reconciliations Processing and monitoring rent payments Managing Rent Guarantee payments (twice monthly batch payments) Managing a sales team remotely and internally within the office Key Skills & Experience Previous experience in property management, rent accounting, or arrears recovery Strong understanding of rent arrears procedures and recovery processes Confident liaising with tenants, insurers, solicitors, and enforcement agents High level of accuracy with financial administration and reconciliations Strong organisational and time-management skills Proficient in property management software and Microsoft Office What We Offer Full-time, office-based role Supportive team environment Opportunity to work within a well-established property operation
