20 jobs found

Overview We're looking for a Trainee Property Manager to join our busy Guildford office, supporting the day-to-day management of residential rental properties. This is a great opportunity to start a long-term career in property, with full training provided and clear development pathways. If you're based in or around Guildford, we want to hear from you. As a Trainee Property Manager at haart Estate Agents in Guildford, you will receive: £28000 OTE per year Uncapped commission Full-time working hours: 8:30am to 6pm weekdays, and 9am to 5pm one-in-four Saturdays. Your additional benefits as a Property Manager at haart Estate Agents in Guildford: 30 days annual leave (includes bank holidays ) Enrolment at the Spicerhaart Learning & Development Centre Continued training as you grow and develop within your role Fully-funded training course to help you achieve a nationally recognised qualification within the property industry, including ARLA membership Career progression opportunities, including the opportunity for two promotions in your first 12 months of employment Employee Assistance Programme (24/7 access to our confidential helpline) Eye care Employee Referral Bonus Company Pension Scheme Eligibility for our annual black tie Elevate Awards, in categories related to your role Your journey as a Property Manager will begin with one week at the Spicerhaart Learning & Development Centre: Purpose-built training location Industry-leading training delivered through one-to-one and group sessions Day-to-day learning led by our industry experts Fully-paid hotel stay for the duration of your training at our Learning & Development Centre Breakfast, lunch and an evening meal provided during your stay How you will make an impact as a Property Manager at haart Estate Agents in Guildford: Booking and conducting property inspections Negotiating tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrearsProcessing eviction requests Ensuring properties meet all regulatory health and safety standards Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The characteristics that will make you a successful Property Manager at haart Estate Agents in Guildford: Passion Ambition Drive Strong work ethic Positive mindset Solution finder Good communicator People skills Customer-focused Resiliency Driving Requirements You must hold a valid Full UK Driving Licence Full access to your own vehicle so that it can be used for work purposes Vehicle must be less than 9 years old Full business-use car insurance cover (if successful in securing the position - must be evidenced at time of offer) Progression within role will eventually result in a company car being provided to you Apply now! Terms & Conditions apply Please note: If you are successful in your application for this role but voluntarily leave the role within the first 12 months of employment, you may be required to reimburse the company for the costs associated with your training programme. Armed Forces Covenant: Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit:

Overview Join our established property team in Ipswich as a Property Management Manager, leading the delivery of outstanding service across a substantial residential portfolio. We are seeking an experienced professional with a strong background in property management and a proven ability to drive performance, ensure compliance, and maximise asset value. In this role, you will manage, mentor, and develop a team of Property Managers, fostering a high-performing and collaborative working environment. This is an excellent opportunity for a confident leader who thrives on responsibility, enjoys coaching others, and is committed to delivering exceptional results for landlords and tenants alike. Benefits of being a Property Management Manager at haart Estate Agents in Ipswich £28500 to £39000 basic salary, dependent on experience An additional £10925 in uncapped commission targets across the year £39425 up to £49925 complete on-target earnings Company Car that can also be used for personal use, or a monthly Car Allowance Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Ipswich Career progression opportunities Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care Up to £500 for successful employee referrals Company Pension Scheme 30 days annual leave per year What you'll be doing as a Property Management Manager at haart Estate Agents in Ipswich Managing a team of property managers. Monitoring and assessing individual team member performance (including but not limited to conducting one-to-one meetings) Ensuring the business is risk-averse and following the highest compliance standards for all regulatory bodies. Property inspections Negotiating tenancy extensions and/or renewals Co ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns Resolving rental arrears Processing eviction requestsBuilding and maintaining strong relationships with landlords and tenants Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Ipswich Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Create and maintain strong relationships with all clients Strong knowledge of current residential lettings legislation Driving Requirements You must hold a valid Full UK Driving Licence If you wish to use your own vehicle, that vehiclemust less than 10 years old To be eligible for a car allowance, your vehicle must be less than 5 years old. Full business-use car insurance cover (if successful in securing the position and choosing to use your own vehicle) Apply now! The Finer Details To be eligible to proceed in our recruitment process, you will need: Full UK Driving Licence Legal entitlement to live and work in the UK(in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of:Passport/Birth Certificate We will also need Proof of Address National Insurance Drivers Licence Check At some point(s) in your application process, you may be required to interview via video call. Our Employee Assistance Programme offers up to six sessions of support and guidance, via telephone.Company financial commitments to annual eye tests, and glasses, are subject to the terms stated in the company Eye Test Policy.Employee referrals are subject to the terms stated in our Employee Referral Scheme.Car allowance is subject to your vehicle meeting certain company-set criteria (e.g. age of vehicle) Armed Forces Covenant:Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces. If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you. Please visit: Equal Opportunities:At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.If you have a disability or special need that requires accommodation, please let our Talent Teamknow and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be.To All Recruitment Agencies:Spicerhaartdoes not accept speculative agency CVs. Please do not forwardCVs to the Talent Team, Spicerhaart employees or any other company location.Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise.Privacy Policy:We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website.

About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, ZoomInfo, and Verizon to name a few. To learn more, please visit . About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimise performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role At Outreach, Customer Success Managers are revenue accelerators and AI adoption drivers. As a CSM II, you are accountable for driving measurable customer outcomes, accelerating AI powered workflow adoption, and owning the retention strategy across your book of business. While Client Account Executives lead commercial negotiations, you ensure customers realise sustained value, embed Outreach deeply into their revenue processes, and position the account for long term growth. This is a high ownership, high impact role requiring strategic thinking, commercial awareness, and the ability to translate product usage into executive level business value. We value strategic thinking, curiosity, collaboration, and accountability in equal measure. Location: London (2 days per week in office) Your Daily Impact Drive Measurable Customer Outcomes Own outcome based success plans aligned to customer business objectives, renewal timelines, and long term growth strategy Translate customer goals into structured adoption and AI acceleration plans Identify and close value gaps early, ensuring adoption drives measurable business impact Embed renewal readiness into every engagement as a byproduct of demonstrated success Accelerate AI & Workflow Transformation Support customers in advancing their AI adoption maturity across their revenue workflows. Analyze Outreach AI usage and workflow performance to identify optimization and expansion opportunities Educate customers on evolving AI capabilities and proactively recommend adoption strategies Position AI driven efficiency gains in business terms such as pipeline velocity, win rates, rep productivity, and forecasting accuracy Own the Value Narrative Translate adoption, AI usage, and performance data into executive ready ROI stories Present quantified value metrics in Quarterly Business Reviews and strategic planning sessions Connect product usage to the metrics that matter to Sales Leaders, RevOps, and the C Suite Help customers articulate Outreach's impact internally to strengthen executive sponsorship Lead Proactive Retention Strategy Own the retention strategy across your book of business, partnering with the Client Account Executive to ensure renewal readiness and account growth Identify leading indicators of risk and define clear mitigation plans early Identify and thoughtfully explore expansion opportunities based on demonstrated value. Build and maintain multi threaded relationships (3-5+ stakeholders per account), mapping power and influence to reduce single thread risk and strengthen renewal and expansion strategy. Operate with High Ownership Take clear ownership of your accounts from onboarding through renewal and growth, ensuring alignment, continuity, and long term success. Proactively move initiatives forward while aligning stakeholders and maintaining shared clarity on next steps. Think strategically and act with purpose across multiple concurrent priorities Maintain disciplined account planning, forecasting hygiene, and internal alignment Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Partner with Sales on renewal and expansion strategy Provide structured feedback to Product, representing the voice of your book of business Coordinate internal resources to remove roadblocks and maximise customer experience Our Vision of You 3+ years of experience in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven experience managing a book of 30-50 accounts while driving measurable adoption and retention outcomes Demonstrated ability to influence commercial outcomes without directly owning pricing Strong understanding of modern revenue processes, sales execution, or go to market strategies Experience presenting quantified business impact and ROI to senior stakeholders Data fluent: able to analyse usage metrics and translate insights into action plans Comfortable discussing AI driven workflows, automation, and performance optimisation Strong strategic and critical thinking skills Excellent prioritisation and time management in a fast paced environment High emotional intelligence and ability to build trust across all levels of an organisation Strong written and verbal communication skills, with the ability to tailor messaging to different audiences Self starter with a high sense of ownership and accountability Bachelor's degree or equivalent practical experience How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes with monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

About Us At Plentific, we're redefining property management in real time. Our mission is to lead real estate through the transformative journey into "The World of Now," enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers-enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience. Backed by a world-class group of investors-including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global-Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we're continually expanding our reach and impact. We're looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you're excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific. The Role As Go-to-Market Manager, you will be responsible for leading cross functional go to market initiatives from definition through execution. Sitting within the Strategy & Go to Market team, you will own the delivery of priority GTM projects such as new product launches, entry into new sectors, or rollout of new commercial motions. You will act as the central point of coordination across Sales, Marketing, Product, and RevOps, ensuring alignment, momentum, and high quality execution. While GTM strategy and direction are set at a leadership level, you are accountable for turning that strategy into executable plans and driving them to completion. This role requires strong project leadership, commercial judgement, and the ability to influence across functions without direct authority. It is well suited to someone with a structured background (consulting a plus) who thrives in fast paced, high growth environments. Responsibilities Lead end to end delivery of defined go to market initiatives, including new products, new sectors, or new commercial propositions Translate GTM strategy and objectives into clear execution plans, milestones, and success metrics Act as the single point of ownership across Sales, Marketing, Product, and RevOps for assigned GTM projects Drive cross functional alignment, managing dependencies, risks, and trade offs to keep initiatives on track Coordinate GTM execution activities, ensuring all teams are ready and aligned at each stage Track progress against agreed objectives and proactively address blockers or misalignment; ensure consistent communication to stakeholders on status, risks, and outcomes Lead post launch or post rollout reviews, capturing learnings and driving continuous improvement Support senior commercial leadership with structured analysis, updates, and recommendations Skills Strong project and programme management skills, with experience delivering complex, cross functional initiatives Excellent stakeholder management skills, able to influence and align teams without direct authority Structured, analytical approach to problem solving and decision making Strong commercial acumen and understanding of B2B GTM motions Highly organised, with the ability to manage multiple workstreams in parallel Comfortable operating in a fast moving, evolving environment Experience & Qualifications Proven experience in a GTM, commercial strategy, programme management, or consulting role Demonstrated track record of owning and delivering cross functional initiatives end to end Experience working with Sales, Marketing, Product, and/or RevOps teams Background in management consulting or a highly structured operating environment is a strong plus Experience in B2B SaaS or other high growth technology environments preferred Comfortable operating with ambiguity and translating strategy into execution Benefits As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here's what we offer: A competitive compensation package 25 days annual holiday + 1 additional day for every year served up to 3 years. Flexible working environment including the option to work abroad Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP Enhanced parental leave Life insurance (4x salary) Employee assistance program Company volunteering day and charity salary sacrifice scheme Learning management system powered by Udemy Referral bonus and charity donation if someone you introduce joins the company Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs Pension scheme Work abroad scheme Company sponsored lunches, dinners and social gatherings Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.

Our Mission Reflection's mission is to build open superintelligence and make it accessible to all. We're developing open weight models for individuals, agents, enterprises, and even nation states. Our team of AI researchers and company builders come from DeepMind, OpenAI, Google Brain, Meta, Character.AI, Anthropic and beyond. About the Role We're hiring a senior commercial leader to drive sovereign revenue in EMEA. This role owns the full deal lifecycle; from market development and stakeholder mapping through commercial structuring and close. You'll work at the forefront of advanced technology adoption, building trusted relationships with senior stakeholders and translating complex, multi-party engagements into durable, long-term partnerships. This is a high-ownership role with meaningful influence on Reflection's global expansion. What You'll Do Own Sovereign Revenue Identify, qualify, and close high-value sovereign contracts Lead complex, multi-party negotiations from initial engagement through signed agreement Build the Regional Strategy Develop and execute the go-to-market strategy for Region Prioritize markets, accounts, and channels to drive durable revenue growth Executive & Government Engagement Build trusted relationships with senior government officials and strategic partners Represent Reflection in high-level commercial and diplomatic forums Opportunity Development Source and shape new opportunities through RFP monitoring, geopolitical developments, and regional intelligence Partner cross-functionally (Legal, Product, Policy, Comms, Government Relations, Finance) to structure competitive, executable deals Market Intelligence Track regulatory shifts, competitive activity, and regional dynamics Translate insights into actionable commercial strategy What We're Looking For 10+ years of experience in Enterprise Sales, Commercial Diplomacy, Government Sales, or equivalent sovereign-facing roles in Region Proven track record of closing complex, high-value government contracts Experience working directly with C-suite executives and senior government leadership Ability to navigate long sales cycles, regulatory complexity, and multi-stakeholder environments Strong commercial judgment and comfort operating independently in ambiguous, high-stakes contexts What We Offer: We believe that to build superintelligence that is truly open, you need to start at the foundation. Joining Reflection means building from the ground up as part of a small talent-dense team. You will help define our future as a company, and help define the frontier of open foundational models. We want you to do the most impactful work of your career with the confidence that you and the people you care about most are supported. Top-tier compensation: Salary and equity structured to recognize and retain the best talent globally. Health & wellness: Comprehensive medical, dental, vision, life, and disability insurance. Life & family: Fully paid parental leave for all new parents, including adoptive and surrogate journeys. Financial support for family planning. Benefits & balance: paid time off when you need it, relocation support, and more perks that optimize your time. Opportunities to connect with teammates: lunch and dinner are provided daily. We have regular off-sites and team celebrations.

Overview Rezolve AI is at the forefront of AI-powered commerce, delivering its proprietary Brain Suite (incl. Brain Commerce, Brain Checkout, and brainpowa LLM) to major retailers, brands and payments/commerce partners worldwide. We seek an exceptional EMEA Sales Director to take full ownership of the sales agenda across the region - driving growth, building high-performance sales teams and establishing Rezolve as the partner of choice in the agentic commerce era. You will lead from the front: owning quotas, developing market strategy, engaging key C-suite prospects, mobilising partners, and scaling operations to deliver revenue and market leadership. Why Join Rezolve AI At Rezolve AI you will join a pioneer in retail-commerce AI, working with a breakthrough platform that's live with major enterprise customers and scaling rapidly. With the Brain Suite comprised of commerce-centric AI solutions that span product discovery, checkout, personalization and engagement, we are uniquely positioned to lead the next era of intelligent shopping. You will be part of building that story in EMEA-leading growth, shaping strategy and delivering market leadership, while working at pace, with autonomy and commercially rewarded for your impact. Key Responsibilities Strategic & Revenue Leadership Define and execute the EMEA regional sales strategy-covering target segments (retail, CPG, hospitality, payments/commerce ecosystem), go-to-market models (direct, partner/channel, alliances) and growth targets. Own regional quota and deliver against revenue targets: new business, upsell/expansion in existing accounts, strategic partnerships. Identify, target and win key enterprise deals across EMEA, partnering internally with technical teams, solutions engineering and leadership to accelerate pipeline. Build and maintain strong relationships with senior executives (CIO/CTO/CDO, Head of Digital, eCommerce) at target accounts to secure strategic engagements and reference customers. Market & Customer Evangelism Serve as the regional face of Rezolve AI: represent the company at industry events, conferences, customer forums and in the media where appropriate. Evangelise the company's vision of "Agentic Commerce" and how the Brain Suite enables seamless, intelligent purchasing journeys across channels. Maintain a deep understanding of the commerce/retail/AI landscape: competitor dynamics, buyer pain-points (checkout friction, personalization, omnichannel integration), and emerging technology trends (conversational commerce, LLM-driven experiences, payments innovations). Qualifications Required Minimum 10+ years in enterprise sales leadership roles, preferably in SaaS or platform-businesses, with significant P&L / quota responsibility across multiple geographies. Proven track record of achieving large enterprise sales results in EMEA (new business + expansion) and building scalable sales operations. Deep familiarity with commerce, retail, payments or digital experience sectors - ideally selling to retailers, brands or commerce tech providers. Excellent ability to engage C-suite stakeholders (CIO/CTO/CDO, Head of Digital, eCommerce) and partner with them to shape strategy, not just execute. Strong leadership skills: ability to hire, motivate and manage high-performing teams; drive process, accountability and growth mindset across a region. Strategic thinker yet operationally grounded: can both set vision and execute tactics, manage pipeline, forecast, close deals, and scale. Comfortable working in a fast-moving, high-growth environment; ability to adapt to evolving markets and models across EMEA. Preferred Experience in working with or through channel/partner models (cloud providers, system integrators, consultancies) across EMEA. Experience in AI, ML, conversational commerce or payment technology solutions (helping you engage deeply with the value proposition of Rezolve's Brain Suite). Multilingual ability (besides English) - e.g., French, German, Spanish, Arabic - to support multi-market coverage in EMEA. Previous experience within or working with companies listed or scaling internationally. Success Metrics & Compensation Revenue attainment vs. regional sales quota (new bookings + renewals + expansion). Sales pipeline health: number of qualified opportunities, average deal size, sales velocity and win rate. Strategic account penetration: number of landmark logo wins, depth of customer engagements, referenceability. Partner ecosystem contribution: revenue via alliances/partners, speed to market in new territories. Team performance: team quota attainment, hiring and retention of high-performers, sales process maturity. Compensation will include a competitive base salary and variable component tied clearly to the above metrics, designed to reward both individual and team performance. Rezolve is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rezolve are based on business needs, job requirements, and individual qualifications, without attention to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran or disability status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rezolve will not tolerate discrimination or harassment based on any of these characteristics. Rezolve encourages applicants of all ages.

Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.