Service Delivery Assoc

Service Delivery Associate

Hybrid Role (Based in Cambridge)

Up to £38k (Dependant on experience) + bonus + benefits

My client is a well-established, innovative, and high-growth Cloud & Cyber Security company providing digital transformation services to businesses across industries looking to add an ambitious and confident Service Delivery Associate to their growing team.

As the Service Delivery Associate you will be responsible for building and maintaining strong relationships with each customer. You will work to ensure business and customer requirements are fully understood and met. You will also be tasked with ensuring customer loyalty and satisfaction are maintained at the highest standard.

Key Requirements

Strong communication skills

Excellent understanding of ITIL

Proven ability to effectively manage relationships with stakeholders of all levels

Responsibilities

Building and maintaining strong relationships with customers

Creating Service Management Reports and conducting quarterly reviews with customers

Supporting the development of Customer Satisfaction and Loyalty programmes

Ensuring customer satisfaction levels are maintained at the highest standard

Identifying business process gaps and working with stakeholders to continuously improve processes

Desirable

ITIL Qualification

SaaS Background

This is a great opportunity if you are looking to join a growing and innovative company that has their employees and customers needs at the heart of the business. If this looks like your next career move please apply directly or email