Student Support IT System Senior Manager

Department: Student Support and Wellbeing Directorate
Salary range: £43,414 - £51,805 per annum

Working arrangements: This is a full-time post covering 35 hours per week. Durham University have a hybrid working approach to allow staff to work flexibly and with a minimum of 2 days on campus to build a sense of team and give time for collaboration with colleagues.

The University

At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. We believe that inspiring our people to do outstanding things at Durham enables Durham people to do outstanding things professionally and personally.

Across the University we have a huge variety of roles and career opportunities, which together make us a large and successful community, which is a key hub of activity within our region and nationally. We would be thrilled if you would consider joining our thriving University. Further information about the University can be found here .

The Role and Department: Student Support and Wellbeing (SSW) Directorate

Applications are invited for a Student Support (SS) IT System Senior Manager working within the SSW Directorate. The Directorate brings together SS services from across the institution and incorporates the SSW team, the Counselling and Mental Health Service, the Disability Support Service and the Student Conduct Office. The role sits within the SSW team providing strategic leadership and oversight to the pan-University SSW services that are delivered by colleges and faculties/ academic departments, ensuring that these work effectively with services within the SSW Directorate and across the University.

Working in partnership with the Computing and Information Services (CIS) and the 3rd party system provider, the postholder will support the implementation and then be responsible for the ongoing development of the new Student Relationship Management (SRM) system, which will be based on the Microsoft Dynamics platform. They will be responsible for:

How to apply

To progress to the assessment stage, candidates must evidence each of the essential criteria required for the role in the person specification above. It will be at the discretion of the recruiting panel as to whether they will also consider any desirable criteria, but we would urge candidates to provide evidence for all criteria.

While some criteria will be considered at the shortlisting stage, other criteria may be considered later in the assessment process, such as questions at interview.

Submitting your application

We prefer to receive applications online. We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system. Please check your spam/ junk folder periodically to make sure you have not missed any of our updates.

What you need to submit

Contact details:

For a chat about the role or any further information please contact Rachel Dickins.

Closing date: 11 December 2022.
Interview date: TBC.