Job Description
The Customs Process Administrator (CPA) is responsible within a team to coordinate and organise the full range of customs services, starting with order acceptance, registering the order, collecting all relevant documents until the release of goods and customs clearance.
A CPA will receive extensive internal and external training as well as an online training for customs legislation and foreign trade, as well as daily support.
Main tasks and responsibilities
Ensure timely and accurate completion of all Import & Export declarations and Transit Movements.
Ensure timely and accurate delivery of all financial activities relevant to CHB.
Collate and present data reports to Management, Customer, Internal Stakeholders, Compliance and Implementation Teams
To ensure all Operating Manuals are reviewed regularly and updated where required.
Ensure that work carried out complies with standard as defined in the operating Manuals.
To ensure the Quality Assurance Procedures are up to date and clearly reflect current working practices.
Continuously identify waste in processes, delivering improvements which will positively impact productivity (production) levels.
Ensuring that all HMRC/statutory requirements are met or exceeded.
Maintain a first-class business relationship with all customers and internal stakeholders.
To support all growth initiatives and actively participate in creating innovative solutions.
To be an active team member who will exchange knowledge and expertise.
Proactively lead or actively participate in Customs related projects
To ensure training is completed to allow you to cover all accounts.
To engender team spirit and staff engagement.
Knowledge/ Skills required
Technical Skills:
HM Revenue & Customs knowledge to include classification, reclaims, websites
Descartes customs systems
Destin8/CNS Compass
Other Government systems and applications (Port Health, DEFRA etc)
Microsoft applications: Word, Excel, Access, Visio, PPT, Teams, SharePoint
Soft Skills:
Strong customer-facing and interaction skills with high-level of customer orientation
Team engagement and support
The ability to work under pressure to deadline
Support and live company values