Job Description
Are you collaborative, energetic, passionate, and customer-centric?
As the Client Program Manager (CPM) you are a critical element of the global account team and the Customer Experience (CX) community that operationally serves one of our Key Clients. The goal is a successful customer experience and business growth around the globe, with your strategic focus on the Europe region. This role covers all products and services (OCE+LnS) and all brands.
Be, together with the rest of the account team, the client expert internally, and the client advisor externally.
You lead improvement and value adding projects and guide implementing new customer business for Maersk.
As you know, in Maersk we are on a vision to become The Global Integrator of container logistics - connecting and simplifying our customers' supply chain. When becoming a CPM, the customer world becomes your workplace.
We offer
An exciting and attractive career in an aspiring and fast-paced environment
Excellent training development opportunities and a platform for future global career prospects
Flexibility and an inclusive working environment
Enhancement of your communication, problem solving and relationship building skills
This position is UK based.
We are looking for
Interest and willingness to learn about the Key Client's priorities
Understanding of and passion for driving Operational Excellence in the business
Experience of working with a wide variety of complex operational and commercial matters
Excellent interpersonal skills to be part of a strong account community and manage stakeholders on various levels both within Maersk and our customer
Ability to problem solve and recommend appropriate course of action creating value for the customer
If you bring below, this is a bonus for us
3+ years relevant experience with a proven track record in operational/program/project management and/or supply chain management. Commercial experience is a plus
Proven and sustained performance history of delivered success, with focus on driving results in a matrix organization
High sense of urgency and persistence
Outstanding verbal, writing and presentation skills
Key responsibilities
Service delivery and customer satisfaction
Enhance customer satisfaction
Host and engage in regular customer calls, reviewing performance and making forward looking plans
Lead the customer transformation in Europe and verify implementation of value-creating projects in the customer supply chain
Productivity and Profitability
Find and implement possibilities of productivity improvement against service delivery level
Enable sharing of operational expertise and knowledge within the community through day-to-day execution and participation in inspirational workshops
Represent the customer's interests internally during additional business implementations
People Development
Set up plans for on-boarding, training, and development of the CX team serving the customer in Europe
Be involved in objective setting & performance management of the CX team in Europe
Provide recognition & feedback proactively
Collaboration & community development
Engage, together with the Client Program Director, with Commercial, Operational and Product experts to explore new developments servicing the changes in customer demand
Host global/regional Client Program Management meetings, calls and share best practices proactively with the option to travel
This role is interviewing shortly. We would LOVE to receive your application, so if you would like to be considered please submit your application asap using the 'Apply now' button at the top.