Job Description
Barbour ABI, a division of Infopro Digital, is the UK's leading provider of intelligence and lead generation services that help clients to generate new business opportunities from the construction sector. With more than 80 years of experience and 100+ colleagues based at Cheshire Oaks within our research, sales, client management and marketing teams, the quality of our data collection processes and existing knowledge in researching and tracking construction projects is second to none - we publish the UK Government's National Infrastructure & Construction Pipeline and provide the Office for National Statistics with critical data to produce its Construction New Orders estimates.
Infopro Digital are one of the world's leading B2B publishers in professional information and digital services. A three times awarded Digital B2B Publisher of the Year, we have over 5,000 employees across 18 countries; and revenues of €550m across six professional markets: Finance, insurance, automobile, construction, retail and public sector. Our international presence includes a vibrant culture, with offices in London, New York, Hong Kong and Paris.
Barbour ABI are looking to recruit a Credit Controller on a temp 3 month contract, working in our London office.
In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.
Main Duties and Responsibilities:
Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc
Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
To raise any necessary invoice or credit notes on customer accounts.
Transfer and allocate payments.
To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
General administration of accounts including updating customer contacts, addresses and PO numbers.
Work alongside the Sales team and Client Services team to manage and restructure customer accounts.
Requirements
Previous experience in a Credit Controller position is essential
The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
Persistence
Assertiveness
Motivated
Strong problem solving skills
Excellent communication skills over the phone and in writing.
Strong organisational skills
Experience of dealing with a high volume of customer accounts
Able to work to set deadlines
Good team player
Good knowledge of Excel
Benefits
25 days leave rising to 27 after 2 years
Additional day off for your birthday
No working on bank holidays and there is a Christmas Shutdown
Flexibility to work from home one day a week
Group personal pension plan
Life assurance
Employee assistance programme
Employee retail discount scheme
Eye-care vouchers
Discounted gym membership
Bike to work
Free parking
Additional holiday purchase scheme
Volunteering days
Ongoing development and support
Working hours - 8.30am - 5pm, Monday to Friday
Friendly and relaxed office environment
Regular business and department social events
If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such we are proud to be an Equal Opportunity Employer.