Assistant Shop Manager - Cobham

Leading non-profitable organisation Assistant Shop ManagerCobham 15 hours per week Salary c £19,855 per annum plus great benefits. Our client is a well-established charity based in Southern England. They now have an exciting opportunity to join them in the role of Assistant Shop Manager for their local community store based in Cobham. This is an exciting opportunity for an experienced Assistant Manager to join this well know charity. This role will be to support the Shop Manager in leading the team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements. Key Responsibilities

• In the absence of the Shop Manager and alongside the Shop Manager be responsible for the general running of the Shop and to ensure staff and volunteers meet and exceed agreed sales targets and maximise profit to increase the overall contribution of the shop.
• Responsible for dealing with customer queries and complaints courteously and effectively.
• Process all donations as soon as possible, prioritising Gift Aid and high value items.
• Ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated in the absence of the Shop Manager.
• Work with the Shop Manager and the Volunteer Development team to recruit volunteers.
• Ensure that stock is properly managed and rotated in accordance with latest guidance.
• Visual merchandising and maintaining high shop standards throughout.
• Identify high value or specialist items that may need to be sold in another capacity.
• This role is instrumental in raising local awareness and acts as the retail face of the wider charity organisation.

Skills and Qualifications:

• Experience within charity retail
• Ability to interpret financial and performance data.
• Motivational, and inspirational leader. Strong people manager.
• Highly organised and efficient.
• Passion for charity retailing and knowledge of the charity sector.

If you feel this role would be ideal for you then please apply today with a copy of your CV.

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