Administrator

We are looking for a 11-month FTC Administrator to cover maternity leave. You would work 3 days a week, Tuesday, Wednesday and Thursday in a great environment with great people!

We're open on where you can work. All we ask is that you are able to commute to the office on average 2 days a month. But if you'd like to come to the office more, then this is fine also. Your office location will be Knutsford.

You would report into the Operations Manager and act as the first point of contact for VDS members seeking Claims Advice, or support during the lifecycle of a claim, new business enquiries, mid-term adjustments, renewals and support on any policy related activity.

The only time we'd ask you to come more often, is during your induction/initial training and busy renewal periods (November-January).

The Administrators primary role would be:

• Act as the first point of contact for VDS members seeking Claims Advice, or support during the lifecycle of a claim, new business enquiries, mid-term adjustments, renewals and support on any policy related activity.
• Creating and maintaining cases on key IT systems, to follow the latest credit control process, and to use a variety of sources, including Sales ledger, Tableau, and Sage to minimize levels of outstanding debt, whilst remaining sensitive to any difficulties faced by VDS members in paying their premium
• Identify, report, and where appropriate take action to improve or change processes which restrict the team's ability to deliver the best possible service to members
• To deliver the best possible service to Large Employer Groups by providing clear invoicing, personnel information, and response to queries in a timely manner
• Identify, report, and where appropriate take action to mitigate any risks to the Operations team, or the VDS as a whole
• Liaising with accounts department in relation to claims payments
• Share knowledge of key tasks and activities with other members of the Operations team to support a flexible resourcing model

Who are we looking for?

As the ideal Administrator, you will have:

• Good Administration skills
• Confidence in using emails and MS word (basic experience of Excel will be needed, but you can learn on the job).
• Excellent organisation skills
• A good attention to detail
• Ability to communicate with a wide variety of people within and external to the society.

You will ideally have:

• Awareness of challenges facing the Insurance Industry
• Cognizance of the veterinary profession
• Previous experience in the Financial Services industry

About the company

The Veterinary Defence Society is a mutual insurance company run by experienced veterinary surgeons, which insures the vast majority of the practising veterinary profession against the effects of claims of negligence.

With over 150 years experience, the VDS ensures that cases are handled by veterinary colleagues experienced in claims management, defends reputations and finances against unjustified claims and offers compensation when appropriate.

If this sounds like the right career move for you, then what are you waiting for? Apply now. We can't wait to hear from you.

At The Veterinary Defence Society and VDST, we are committed to equality and diversity. We ensure that job standards are relevant to the successful undertaking of the job. We do not indirectly disadvantage any persons on the grounds of gender, age, disability, race, ethnic origin, religious belief, sexual orientation, any other protected characteristic, or social status.