Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ - Admin Assistant (Health & Safety Administration Officer) Job Title: RQ - Admin Assistant (Health & Safety Administration Officer) Contract Duration: 6 Months Hours per week: 36 Seeking an experienced and highly organised Health & Safety Administration Officer to provide essential support to the Health & Safety team during a period of staff shortage and restructuring. This temporary post will help maintain operational stability, ensure statutory requirements continue to be met, and enable the management team to focus on strategic priorities. Key Responsibilities The successful candidate will: Deliver day-to-day administrative support, including inbox management, scheduling, document preparation and follow-up actions. Maintain and update Health & Safety logs, trackers, dashboards and compliance records. Support the coordination of statutory inspections, audits, risk assessments and site visits. Assist in producing reports, briefings, incident summaries and data for senior leadership. Ensure accurate filing, version control and organisation of all Health & Safety documents, policies and procedures. Contribute to streamlining and improving administrative processes to support the team through the transition period. Liaise professionally with schools, services, contractors and internal stakeholders to maintain effective information flow. Support the onboarding of new permanent team members when appointed. Objectives for the 6-Month Assignment Stabilise administrative capacity during a period of reduced staffing. Improve the accuracy, timeliness and organisation of Health & Safety documentation and reporting. Implement simple, robust administrative processes that can be easily adopted by new staff. Enable the Head of Health & Safety to focus on strategic and managerial responsibilities. Skills and Experience Required Strong administrative background, ideally within health and safety, compliance, property, or public sector environments. Excellent organisational skills, attention to detail and the ability to manage multiple priorities. Confident communicator with strong coordination and stakeholder engagement abilities. Proficient in Microsoft 365, SharePoint, Outlook and basic data handling. Ability to work independently, exercise good judgement and maintain confidentiality.
Apr 08, 2026
Contractor
Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ - Admin Assistant (Health & Safety Administration Officer) Job Title: RQ - Admin Assistant (Health & Safety Administration Officer) Contract Duration: 6 Months Hours per week: 36 Seeking an experienced and highly organised Health & Safety Administration Officer to provide essential support to the Health & Safety team during a period of staff shortage and restructuring. This temporary post will help maintain operational stability, ensure statutory requirements continue to be met, and enable the management team to focus on strategic priorities. Key Responsibilities The successful candidate will: Deliver day-to-day administrative support, including inbox management, scheduling, document preparation and follow-up actions. Maintain and update Health & Safety logs, trackers, dashboards and compliance records. Support the coordination of statutory inspections, audits, risk assessments and site visits. Assist in producing reports, briefings, incident summaries and data for senior leadership. Ensure accurate filing, version control and organisation of all Health & Safety documents, policies and procedures. Contribute to streamlining and improving administrative processes to support the team through the transition period. Liaise professionally with schools, services, contractors and internal stakeholders to maintain effective information flow. Support the onboarding of new permanent team members when appointed. Objectives for the 6-Month Assignment Stabilise administrative capacity during a period of reduced staffing. Improve the accuracy, timeliness and organisation of Health & Safety documentation and reporting. Implement simple, robust administrative processes that can be easily adopted by new staff. Enable the Head of Health & Safety to focus on strategic and managerial responsibilities. Skills and Experience Required Strong administrative background, ideally within health and safety, compliance, property, or public sector environments. Excellent organisational skills, attention to detail and the ability to manage multiple priorities. Confident communicator with strong coordination and stakeholder engagement abilities. Proficient in Microsoft 365, SharePoint, Outlook and basic data handling. Ability to work independently, exercise good judgement and maintain confidentiality.
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior ASB Officer on a 3 months contract with a possibility of further extension. Responsibilities Operational Oversight: Manage and coordinate the CCTV team, addressing staffing gaps and operational challenges. Ensure the effective delivery of ASB and Noise & Nuisance services during this interim period. Service Continuity: Provide strategic and operational support to the Head of Service. Act as the point of escalation for complex cases in ASB and Noise & Nuisance. Resource Management: Address capacity issues within the CCTV team and develop contingency plans to maintain service delivery. Ensure that all available resources are optimally utilised to manage current and anticipated pressures. Stakeholder Engagement: Liaise with internal and external partners to ensure a co-ordinated response to ASB, Noise & Nuisance. Support resident engagement and uphold community safety priorities. Support HOS with managing SLA demands and ensure service alignment. Policy Implementation Support: Oversee the operational aspects of implementing the Borough-wide PSPO. Prepare for and manage the introduct. If this sounds good to you so far, please apply for immediate contact or call us directly.
Apr 07, 2026
Full time
Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Senior ASB Officer on a 3 months contract with a possibility of further extension. Responsibilities Operational Oversight: Manage and coordinate the CCTV team, addressing staffing gaps and operational challenges. Ensure the effective delivery of ASB and Noise & Nuisance services during this interim period. Service Continuity: Provide strategic and operational support to the Head of Service. Act as the point of escalation for complex cases in ASB and Noise & Nuisance. Resource Management: Address capacity issues within the CCTV team and develop contingency plans to maintain service delivery. Ensure that all available resources are optimally utilised to manage current and anticipated pressures. Stakeholder Engagement: Liaise with internal and external partners to ensure a co-ordinated response to ASB, Noise & Nuisance. Support resident engagement and uphold community safety priorities. Support HOS with managing SLA demands and ensure service alignment. Policy Implementation Support: Oversee the operational aspects of implementing the Borough-wide PSPO. Prepare for and manage the introduct. If this sounds good to you so far, please apply for immediate contact or call us directly.
Contract Type: Permanent Working Hours: 37 per week Monday - Friday, between the hours of 08:00 and 16:00, flexibility essential to meet the needs of the service. Worker Type: Hybrid Worker Salary: £56,730 (Level one) rising to £60,125 (level four) per annum (pro rata for part time) (pay award pending) Location: Passenger Transport Services, Building 5 Woolsthorpe Depot, Woolsthorpe Close, Nottingham, NG8 3JD Are you an experienced leader in passenger transport or a similar operational service, looking for an opportunity to lead a complex, high-impact public service? Nottingham City Council is seeking a dynamic and motivated Service Manager to lead, manage and develop our Passenger Transport Service. This service provides safe, reliable and high-quality transport for children and adults across the city each day, supporting the Council's statutory duties and the needs of some of our most vulnerable residents. The role is responsible for leading both internal service delivery and external commissioning arrangements. This includes oversight of the Council's own fleet, drivers, passenger assistants and supervisory teams, alongside the commissioning and contract management of external transport providers. You will be a key senior officer within the wider directorate, helping to ensure the service continues to adapt, improve and deliver best value while maintaining high standards of safety, safeguarding, compliance and customer care. Working for Nottingham City Council offers a range of benefits. Alongside competitive pay, generous leave entitlement and access to an excellent pension scheme, we are committed to creating an innovative, inclusive and supportive working environment where colleagues are encouraged to do their best work. If you are passionate about public service and want to make a real difference to the lives of Nottingham residents, we would like to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role This role is responsible for managing the safe transportation of approximately 800 children and adults each day in order to support the Council's statutory duties, including home to school transport and transport between other locations where required. You will lead both the operational and strategic management of the service. This includes oversight of the Council's internal fleet operations, drivers, passenger assistants and supervisory staff, alongside the commissioning and contract management of around 250 externally provided transport arrangements. The post has significant responsibility for service quality, safeguarding, compliance, financial control and continuous improvement. You will ensure the service remains responsive to changing demand while delivering safe, efficient and customer-focused transport provision. Working within Sold Services to Schools, part of the Communities, Environment and Resident Services Directorate, you will be part of a focused and dedicated team that values innovation, service improvement and customer satisfaction. This is an opportunity to lead an important frontline service and make a real impact across the city. Key Responsibilities Leadership and Management Lead the development and management of the passenger transport team, taking on strategic and corporate responsibilities to meet service, directorate, and corporate objectives. People Management Demonstrate strong people management skills including recruitment, development, attendance management, and performance management. Prepare reports for capability and dismissal hearings. Financial Management Manage key budgets against targets and tracking expenditure and staffing hours, ensuring effective financial control and management for vehicles, labour, and equipment. About You We are looking for a strong leader with significant management experience, ideally within passenger transport, public services or another regulated operational environment. You will need to bring credibility, sound judgement and the ability to lead a complex frontline service where safety, safeguarding, customer experience and financial discipline all matter. You will also be able to demonstrate strong people management skills, sound financial awareness, excellent organisational ability and the confidence to build effective working relationships with a wide range of internal and external stakeholders. You will be motivated, resilient and committed to delivering high-quality public services, while driving improvement and maintaining high standards across a complex area of responsibility. The ideal candidate will have A Full UK driving licence and access to a vehicle Proven experience in a senior management role within the public sector ideally the transport industry Strong leadership and people management skills Excellent financial acumen with experience in budget management and financial control Ability to develop and maintain customer and stakeholder relationships and drive customer-focused service delivery Knowledge of health and safety regulations and statutory compliance relating to fleet and vehicle management functions Strong communication and interpersonal skills Ability to think strategically and drive business growth A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Sold Services to Schools by email at . Closing Date: 1st May 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC By applying to this job, you agree to our Terms & Conditions.
Apr 07, 2026
Full time
Contract Type: Permanent Working Hours: 37 per week Monday - Friday, between the hours of 08:00 and 16:00, flexibility essential to meet the needs of the service. Worker Type: Hybrid Worker Salary: £56,730 (Level one) rising to £60,125 (level four) per annum (pro rata for part time) (pay award pending) Location: Passenger Transport Services, Building 5 Woolsthorpe Depot, Woolsthorpe Close, Nottingham, NG8 3JD Are you an experienced leader in passenger transport or a similar operational service, looking for an opportunity to lead a complex, high-impact public service? Nottingham City Council is seeking a dynamic and motivated Service Manager to lead, manage and develop our Passenger Transport Service. This service provides safe, reliable and high-quality transport for children and adults across the city each day, supporting the Council's statutory duties and the needs of some of our most vulnerable residents. The role is responsible for leading both internal service delivery and external commissioning arrangements. This includes oversight of the Council's own fleet, drivers, passenger assistants and supervisory teams, alongside the commissioning and contract management of external transport providers. You will be a key senior officer within the wider directorate, helping to ensure the service continues to adapt, improve and deliver best value while maintaining high standards of safety, safeguarding, compliance and customer care. Working for Nottingham City Council offers a range of benefits. Alongside competitive pay, generous leave entitlement and access to an excellent pension scheme, we are committed to creating an innovative, inclusive and supportive working environment where colleagues are encouraged to do their best work. If you are passionate about public service and want to make a real difference to the lives of Nottingham residents, we would like to hear from you. You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role This role is responsible for managing the safe transportation of approximately 800 children and adults each day in order to support the Council's statutory duties, including home to school transport and transport between other locations where required. You will lead both the operational and strategic management of the service. This includes oversight of the Council's internal fleet operations, drivers, passenger assistants and supervisory staff, alongside the commissioning and contract management of around 250 externally provided transport arrangements. The post has significant responsibility for service quality, safeguarding, compliance, financial control and continuous improvement. You will ensure the service remains responsive to changing demand while delivering safe, efficient and customer-focused transport provision. Working within Sold Services to Schools, part of the Communities, Environment and Resident Services Directorate, you will be part of a focused and dedicated team that values innovation, service improvement and customer satisfaction. This is an opportunity to lead an important frontline service and make a real impact across the city. Key Responsibilities Leadership and Management Lead the development and management of the passenger transport team, taking on strategic and corporate responsibilities to meet service, directorate, and corporate objectives. People Management Demonstrate strong people management skills including recruitment, development, attendance management, and performance management. Prepare reports for capability and dismissal hearings. Financial Management Manage key budgets against targets and tracking expenditure and staffing hours, ensuring effective financial control and management for vehicles, labour, and equipment. About You We are looking for a strong leader with significant management experience, ideally within passenger transport, public services or another regulated operational environment. You will need to bring credibility, sound judgement and the ability to lead a complex frontline service where safety, safeguarding, customer experience and financial discipline all matter. You will also be able to demonstrate strong people management skills, sound financial awareness, excellent organisational ability and the confidence to build effective working relationships with a wide range of internal and external stakeholders. You will be motivated, resilient and committed to delivering high-quality public services, while driving improvement and maintaining high standards across a complex area of responsibility. The ideal candidate will have A Full UK driving licence and access to a vehicle Proven experience in a senior management role within the public sector ideally the transport industry Strong leadership and people management skills Excellent financial acumen with experience in budget management and financial control Ability to develop and maintain customer and stakeholder relationships and drive customer-focused service delivery Knowledge of health and safety regulations and statutory compliance relating to fleet and vehicle management functions Strong communication and interpersonal skills Ability to think strategically and drive business growth A DBS enhanced check for a regulated activity is required for this post. You can find the job description for this post here. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries please contact Sold Services to Schools by email at . Closing Date: 1st May 2026 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC By applying to this job, you agree to our Terms & Conditions.
Administration Officer, Receptionist/Clerical Officer The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will; Main duties of the job Maintain records both manually and on computerised systems. Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc. Deliver a client focussed service promoting good customer service and effective working relationships. Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager. Provide clerical and administrative support during colleagues' absences due to annual leave and sickness. About us We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you. There are also apprenticeships, work placements and volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled. Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Job responsibilities Communication Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation, including the Executive Directors, Senior Managers, officers and external partners/stakeholders, to ensure that processes and systems are in place for all areas of responsibility. Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required. Build and maintain strong influential relationships with internal and external stakeholders. Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships. Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge. Act with tact and diplomacy and discretion when subject nature is sensitive or contentious. Taking action and provide feedback as appropriate, ensuring that messages are relayed, and action is taken. Screening all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public, e.g. in relation to a complaint. Planning and Design Arrange meetings or appointments, typing/distributing minutes as directed by the Manager. Manage appointment for patients/staff or schedule meeting room bookings and use of IT/VC equipment in the meeting rooms, including uploading of presentations, etc. as required. Management, Training & Leadership Maintain and improve own knowledge, learning and ability to excel in the role setting an example for others. At all times the post holder will act in a professional, respectful, compassionate, and confidential way. Take every reasonable opportunity to maintain and improve professional knowledge. Prepare for and take an active part in the PADR process in accordance with the organisation policy. In partnership with reviewer, identify opportunities to develop own competence/own skills in order to achieve objectives. Assist in maintaining own and others safety and security and ensure they are up to date with statutory and mandatory training. Finance and Budget Responsible for monitoring and maintenance of office equipment within department, ensuring it remains in working order. Following policy and processes maintain and order stock as directed using the health boards system and maintain logs/records of equipment within the department, stationery ordering and. Improvement, Monitoring, Policy/Service Development Solve delegated problems logically and make decisions appropriate to the level of the post. Ensure that the reception and waiting areas are welcoming, tidy, and well presented at all times and that notice boards are kept up to date. Make change in own practice and constructively undertake a role in improving the service as agreed, offering suggestions for improving services. Work using initiative and be able to make decisions about the handling of sensitive matters. Use sound judgement to seek advice or alert the Manager to issues. Maintain up to date knowledge of new and ongoing NHS initiatives or service developments in area of work. Maintain a good understanding of policy issues and be aware of current developments in and across area of responsibility. Ensure own workload is managed effectively to deliver against business priorities in a timely manner. Providing timely and accurate work. Respond positively to change in the working environment and to deal effectively with work pressures when they arise. Support others effectively during times of change and work with others to overcome problems if they arise. Ensure, as far as is reasonably practicable, that correct procedures are followed for staff, visitors and when applicable, contractors accessing the building including routinely maintaining the visitors book and staff sign in sheets. Digital and Information Maintain records both manually and on computerised systems handling sensitive and confidential information, i.e. staff/patient information or service data Providing and receiving routine information orally, in writing or electronically to inform work. Work competently with the organisations IT systems and keeping up to date with the latest software and technological developments. Ensuring there are robust systems and processes in place for handling administration and support work and implementing and maintain effective office systems making maximum use of technology. Research Development. Evaluation & Audit Assist with audits as requested Person Specification Qualifications & Knowledge 5 GCSEs or equivalent, Grade C or above. Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar Proof of appropriate CPD. ECDL or equivalent experience and or qualifications. Experience of working in an administrative/office environment. Essential Aptitude and abilities Can demonstrate SBU values: Excellent verbal and written communication skills. Ability to work to meet deadlines. Ability to prioritise. Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc Welsh Speaker (Level 1) Other Ability to travel within geographical area to meet the business needs. Able to work hours flexibly. Good organisational skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Apr 05, 2026
Full time
Administration Officer, Receptionist/Clerical Officer The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times prioritising their time, and demonstrate a high degree of flexibility and will; Main duties of the job Maintain records both manually and on computerised systems. Handling sensitive and confidential information, i.e. patient /staffing information, or service data etc. Deliver a client focussed service promoting good customer service and effective working relationships. Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager. Provide clerical and administrative support during colleagues' absences due to annual leave and sickness. About us We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you. There are also apprenticeships, work placements and volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled. Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Job responsibilities Communication Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation, including the Executive Directors, Senior Managers, officers and external partners/stakeholders, to ensure that processes and systems are in place for all areas of responsibility. Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required. Build and maintain strong influential relationships with internal and external stakeholders. Utilise excellent communication when liaising directly with external organisations, i.e. Health Boards, Local Authorities, educational providers, Welsh Government, staff, or patients etc. to obtain or process requests for information and develop/maintain working relationships. Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person. To seek support, as required, when dealing with difficult situations or queries beyond own scope of knowledge. Act with tact and diplomacy and discretion when subject nature is sensitive or contentious. Taking action and provide feedback as appropriate, ensuring that messages are relayed, and action is taken. Screening all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public, e.g. in relation to a complaint. Planning and Design Arrange meetings or appointments, typing/distributing minutes as directed by the Manager. Manage appointment for patients/staff or schedule meeting room bookings and use of IT/VC equipment in the meeting rooms, including uploading of presentations, etc. as required. Management, Training & Leadership Maintain and improve own knowledge, learning and ability to excel in the role setting an example for others. At all times the post holder will act in a professional, respectful, compassionate, and confidential way. Take every reasonable opportunity to maintain and improve professional knowledge. Prepare for and take an active part in the PADR process in accordance with the organisation policy. In partnership with reviewer, identify opportunities to develop own competence/own skills in order to achieve objectives. Assist in maintaining own and others safety and security and ensure they are up to date with statutory and mandatory training. Finance and Budget Responsible for monitoring and maintenance of office equipment within department, ensuring it remains in working order. Following policy and processes maintain and order stock as directed using the health boards system and maintain logs/records of equipment within the department, stationery ordering and. Improvement, Monitoring, Policy/Service Development Solve delegated problems logically and make decisions appropriate to the level of the post. Ensure that the reception and waiting areas are welcoming, tidy, and well presented at all times and that notice boards are kept up to date. Make change in own practice and constructively undertake a role in improving the service as agreed, offering suggestions for improving services. Work using initiative and be able to make decisions about the handling of sensitive matters. Use sound judgement to seek advice or alert the Manager to issues. Maintain up to date knowledge of new and ongoing NHS initiatives or service developments in area of work. Maintain a good understanding of policy issues and be aware of current developments in and across area of responsibility. Ensure own workload is managed effectively to deliver against business priorities in a timely manner. Providing timely and accurate work. Respond positively to change in the working environment and to deal effectively with work pressures when they arise. Support others effectively during times of change and work with others to overcome problems if they arise. Ensure, as far as is reasonably practicable, that correct procedures are followed for staff, visitors and when applicable, contractors accessing the building including routinely maintaining the visitors book and staff sign in sheets. Digital and Information Maintain records both manually and on computerised systems handling sensitive and confidential information, i.e. staff/patient information or service data Providing and receiving routine information orally, in writing or electronically to inform work. Work competently with the organisations IT systems and keeping up to date with the latest software and technological developments. Ensuring there are robust systems and processes in place for handling administration and support work and implementing and maintain effective office systems making maximum use of technology. Research Development. Evaluation & Audit Assist with audits as requested Person Specification Qualifications & Knowledge 5 GCSEs or equivalent, Grade C or above. Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar Proof of appropriate CPD. ECDL or equivalent experience and or qualifications. Experience of working in an administrative/office environment. Essential Aptitude and abilities Can demonstrate SBU values: Excellent verbal and written communication skills. Ability to work to meet deadlines. Ability to prioritise. Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc Welsh Speaker (Level 1) Other Ability to travel within geographical area to meet the business needs. Able to work hours flexibly. Good organisational skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About The Role NHS Professionals is recruiting an Enterprise Chief Operating Officer. As the Enterprise Chief Operating Officer (COO) you will be responsible for driving operational excellence, efficiency, andscalable growth across the organisation. This is a key member of the Executive Committee, and as the COO, you will be responsible for overseeing end-to-end business revenue and operations, to ensure NHS Professionals delivers profitableand high-quality staffing solutions to clients. The role of Enterprise COO will work closely with the CEO to develop and implement a high-performing, data-driven, andcustomer-centric revenue delivery model that supports sustainable growth, strengthens commercialperformance, and embeds a culture of continuous improvement. Responsibilities include; Overseeing the day-to-day operations and effective functioning of the business, ensuring NHSP remainsthe provider of choice for NHS Trusts and flexible workers Partner with the CEO to shape the business strategy, translating the vision into actionable plans Optimise performance and drive overall growth and profitability Accelerate the use of technology to deliver continued improvement and client satisfaction Lead innovation in client acquisition and retention, revenue and margin deliveryJob Description Build a strong external image for NHS Professionals and create opportunities to enhance the profileof its services Anticipate, review and evaluate opportunities and threats in the external environment andmaintain the competitiveness and adaptability of the company Develop and maintain constructive relationships with a variety of partners in the health system andcentral government, including NHS Trusts, Department of Health & Social Care, and NHS England About The Candidate To be successful in this post you will need to demonstrate; Masters Degree level or equivalentprofessional qualification and/or workexperienceExperience Proven experience working at Board level Proven experience as a Chief OperationsOfficer or in a similarly senior role Strong understanding of digital and businessoperations functions Experience in operational delivery at scale Demonstrable competency in strategicplanning and digital business development Experience in managing complexprogrammes and leading cross-functionalteams Significant experience of directing andinfluencing functions across an enterprise Technological Proficiency: understanding oftechnologies and business processes Strategic vision and the ability to aligninitiatives, business objectives and long-termgoals Change and portfolio management Customer Experience focus Knowledge of industry regulations andcompliance requirements Excellent interpersonal and communicationskills Strong problem-solving and decision-makingabilities High drive with the ability to work cohesively/ collaboratively within the ExecutiveCommittee Agility and adaptability About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS . NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work . As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Markand are a signatory of Disability Confident , Menopause Pledge and Mental Health at Work Commitment . Equality, Diversity & Inclusion (EDI) As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims: To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society To proactively embed the EDI agenda, in a meaningful way, in all that it does To create a psychologically safe environment in which everyone can thrive and be at their best To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
Apr 04, 2026
Full time
About The Role NHS Professionals is recruiting an Enterprise Chief Operating Officer. As the Enterprise Chief Operating Officer (COO) you will be responsible for driving operational excellence, efficiency, andscalable growth across the organisation. This is a key member of the Executive Committee, and as the COO, you will be responsible for overseeing end-to-end business revenue and operations, to ensure NHS Professionals delivers profitableand high-quality staffing solutions to clients. The role of Enterprise COO will work closely with the CEO to develop and implement a high-performing, data-driven, andcustomer-centric revenue delivery model that supports sustainable growth, strengthens commercialperformance, and embeds a culture of continuous improvement. Responsibilities include; Overseeing the day-to-day operations and effective functioning of the business, ensuring NHSP remainsthe provider of choice for NHS Trusts and flexible workers Partner with the CEO to shape the business strategy, translating the vision into actionable plans Optimise performance and drive overall growth and profitability Accelerate the use of technology to deliver continued improvement and client satisfaction Lead innovation in client acquisition and retention, revenue and margin deliveryJob Description Build a strong external image for NHS Professionals and create opportunities to enhance the profileof its services Anticipate, review and evaluate opportunities and threats in the external environment andmaintain the competitiveness and adaptability of the company Develop and maintain constructive relationships with a variety of partners in the health system andcentral government, including NHS Trusts, Department of Health & Social Care, and NHS England About The Candidate To be successful in this post you will need to demonstrate; Masters Degree level or equivalentprofessional qualification and/or workexperienceExperience Proven experience working at Board level Proven experience as a Chief OperationsOfficer or in a similarly senior role Strong understanding of digital and businessoperations functions Experience in operational delivery at scale Demonstrable competency in strategicplanning and digital business development Experience in managing complexprogrammes and leading cross-functionalteams Significant experience of directing andinfluencing functions across an enterprise Technological Proficiency: understanding oftechnologies and business processes Strategic vision and the ability to aligninitiatives, business objectives and long-termgoals Change and portfolio management Customer Experience focus Knowledge of industry regulations andcompliance requirements Excellent interpersonal and communicationskills Strong problem-solving and decision-makingabilities High drive with the ability to work cohesively/ collaboratively within the ExecutiveCommittee Agility and adaptability About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance with the ability to buy and sell - 27 days per year, plus bank holidays A commitment to talent management & development Values Star of the Month! - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension - We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS . NHSP is committed to being an inclusive employer of choice, working with a variety of partner organisations which provide valuable insights and best practice. We are accredited as a Top Employer by the Top Employers Institute and recognised as one of the Sunday Times Best Places to Work . As part of our ongoing commitment to equity, diversity and inclusion, we have been awarded the Race Equality Code Quality Markand are a signatory of Disability Confident , Menopause Pledge and Mental Health at Work Commitment . Equality, Diversity & Inclusion (EDI) As part of our commitment to EDI, as well as having a number of related staff support networks and calendar of activities, NHS professionals is also working to the following aims: To ensure we become an inclusive recruiter of choice, encompassing a fully diverse workforce, which truly reflects society To proactively embed the EDI agenda, in a meaningful way, in all that it does To create a psychologically safe environment in which everyone can thrive and be at their best To actively support and Include disabled people as part of our commitment to the Disability Confident scheme, including offering an interview to applicants to who meet the minimum criteria and choose to apply under the scheme. We particularly welcome applications from people from minority groups and will provide support to ensure an equitable process.
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
Apr 01, 2026
Contractor
Manage activities, resources, people and information through innovative and robust performance management techniques in order that performance targets are exceeded, strategic objectives are met and to continually improve performance. People management and motivation Housing Officer Motivate, develop and support teams of Housing Officers in their role as neighbourhood champions. Encourage and support staff in the development of active strategies for their neighbourhood which engage and deliver resident priorities locally. Manage staff and systems to ensure excellent customer access to services and proactive management of on-going relationships sits at the core of the service to residents. Financial Management Housing Officer To monitor and control the teams budgets including staffing in accordance with Policy, Financial Regulations and Standing Orders. Team working and communication Housing Officer Work strategically with other departments to support neighbourhood plans and ensure their importance is recognised across the council. To work collaboratively with partners in asset management to develop, review and deliver the boroughs investment programme covering major works, fire safety and decent homes. Ensure that residents and stakeholders are involved in the delivery of services and informed on proposals and satisfied with the delivery of services. Ensure a clear programme of communication to staff, residents and stakeholders is embedded, that all parties are kept informed of local performance and that they are fully aware of their contribution to meeting the wider aims of the housing service. Contribute to the success of the service through membership of the Management Team, deputising, managing portfolios and providing cover for other members of Housing Management when necessary. Customer focus Housing Officer Embed a core and long term culture of customer focus in the work of all officers ensuring that local and corporate service standards are achieved. Ensure team provides effective and appropriate responses to residents and members complaints and queries by monitoring performance and taking action if necessary. Housing Management Housing Officer Ensure that staff are swift and thorough in enforcement of provisions of the Councils tenancy agreement and leasehold clauses and covenants. Establish the necessary training and development needs of teams and individuals in order to support and deliver this core part of the housing service. Establish a clear expectation that staff provide a visible and approachable presence through inspections and walkabouts. Ensure that residents are engaged in this service and make use of it to tackle problems across their neighbourhood. Anti-Social Behaviour Housing Officer To oversee case management in the areas of nuisance and Anti-Social Behaviour developing working relationships through the formation of strategic links with relevant agencies and departments which support officers finding sustainable solutions in individual issues. Vulnerability Housing Officer To work with front line Officers, departmental, corporate and agency partners to address vulnerability issues and to provide a signposting service for residents with additional support needs. To review and improve activities affecting residents ability to sustainably meet their responsibilities under leases and tenancy agreements. Stakeholder management Housing Officer To work positively with an evolving agenda and a range of statutory, voluntary, community, faith and business partners. All the major stakeholders recognise the potholders role in influencing how they undertake their functions in the area. Key relationships will be as follows: Tenants and Residents Associations Ward Councillors, MPs Other Council Services Police Third sector groups Equality and diversity Housing Officer Be responsible for the implementation and monitoring of the Councils strategies and policies relating to equality and diversity. Health and Safety Housing Officer To ensure that the requirements of all relevant Health and Safety legislation, including risk assessments, and that Redbridge's relevant policies are fully observed by staff. General Housing Officer To exercise a high level of independent responsibility, working with agencies and partners in a way that brings about strategic change and that addresses the corporate aims of the council and objectives of the department. The post holder will undertake any task commensurate with the duties of a Senior Resident Services Officer. These duties might change from time to time.
