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Lead People Operations Generalist
Menlo Ventures
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary We're looking for a Lead People Operations Generalist to own and elevate the employee experience across EMEA for a fast-growing global tech company. This role is both strategic and hands on-you'll be the regional expert for People Operations, ensuring compliant, scalable, and human centered HR practices while partnering closely with global teams. You'll lead core people operations across the employee lifecycle, act as the first point of escalation for complex cases, and help build the systems, processes, and standards that allow us to scale confidently across multiple countries. You'll work cross functionally with other G&A teams such as Payroll and Legal to provide operational, compliance and administrative support to the business. This position reports to the Senior Manager, People Operations. About The Role Serve as the People Operations lead for EMEA, supporting employees and managers across multiple countries and employment models. Own regional people processes including onboarding, offboarding, employee data management, leaves, mobility, and lifecycle changes. Act as a trusted advisor to managers on people policies, employment practices, and employee relations matters. Compliance & Risk Management Ensure compliance with EMEA employment laws, works council requirements, GDPR, and internal controls. Partner with Legal, Payroll, and external vendors to manage audits, regulatory changes, and documentation. Maintain accurate and compliant employee records across all systems. Global Programs & Scaling Partner with global People Operations, PBPs, and other departments within the global People & Places function to roll out global programs (performance cycles, compensation, benefits, engagement). Partner with the Talent Acquisition team to onboard and support employees who are hired through the EOR. Localize global policies and programs for EMEA markets while maintaining consistency. Contribute to SOPs, playbooks, and scalable operating models. Systems, Data & Process Excellence Act as a regional SME for HRIS (Hibob) and local partner for other people tools (e.g., Greenhouse, CultureAmp, Pave). Drive operational rigor through documentation, SLAs, and data integrity. Use data and insights to identify trends, risks, and opportunities for improvement. What We're Looking For 6+ years of People Operations / HR Generalist experience, including multi country EMEA support. Strong working knowledge of EMEA employment law (UK, EU, and at least one additional region). Experience supporting a high growth tech or SaaS company. Proven ability to manage complex employee relations cases independently. Excellent stakeholder management and communication skills. Enjoys solving big problems and working across the organization. Comfortable operating in ambiguity and scaling environments. About You Experience in pre IPO or public company environments. Exposure to works councils, TUPE, or cross border mobility. HRIS implementation or optimization experience - Workday experience a plus. Prior experience leading projects and working on cross functional teams. Work Location London, UK. Hybrid What you will have at Harness Competitive salary Flexible work schedule Flexible Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Harness In The News Accelerating Our Mission to Bring AI to Everything After Code Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation How Harness runs 16 "startups within a startup" at scale Jyoti Bansal Harness Research Shows AI Visibility Crisis Fueling Security Nightmare Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency.
Apr 17, 2026
Full time
Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code - testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this "outer loop," helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform. Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend - enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency. With a global team across 14 offices and 25 countries, Harness is shaping the future of AI software delivery - and we're looking for exceptional talent to help us move even faster. Position Summary We're looking for a Lead People Operations Generalist to own and elevate the employee experience across EMEA for a fast-growing global tech company. This role is both strategic and hands on-you'll be the regional expert for People Operations, ensuring compliant, scalable, and human centered HR practices while partnering closely with global teams. You'll lead core people operations across the employee lifecycle, act as the first point of escalation for complex cases, and help build the systems, processes, and standards that allow us to scale confidently across multiple countries. You'll work cross functionally with other G&A teams such as Payroll and Legal to provide operational, compliance and administrative support to the business. This position reports to the Senior Manager, People Operations. About The Role Serve as the People Operations lead for EMEA, supporting employees and managers across multiple countries and employment models. Own regional people processes including onboarding, offboarding, employee data management, leaves, mobility, and lifecycle changes. Act as a trusted advisor to managers on people policies, employment practices, and employee relations matters. Compliance & Risk Management Ensure compliance with EMEA employment laws, works council requirements, GDPR, and internal controls. Partner with Legal, Payroll, and external vendors to manage audits, regulatory changes, and documentation. Maintain accurate and compliant employee records across all systems. Global Programs & Scaling Partner with global People Operations, PBPs, and other departments within the global People & Places function to roll out global programs (performance cycles, compensation, benefits, engagement). Partner with the Talent Acquisition team to onboard and support employees who are hired through the EOR. Localize global policies and programs for EMEA markets while maintaining consistency. Contribute to SOPs, playbooks, and scalable operating models. Systems, Data & Process Excellence Act as a regional SME for HRIS (Hibob) and local partner for other people tools (e.g., Greenhouse, CultureAmp, Pave). Drive operational rigor through documentation, SLAs, and data integrity. Use data and insights to identify trends, risks, and opportunities for improvement. What We're Looking For 6+ years of People Operations / HR Generalist experience, including multi country EMEA support. Strong working knowledge of EMEA employment law (UK, EU, and at least one additional region). Experience supporting a high growth tech or SaaS company. Proven ability to manage complex employee relations cases independently. Excellent stakeholder management and communication skills. Enjoys solving big problems and working across the organization. Comfortable operating in ambiguity and scaling environments. About You Experience in pre IPO or public company environments. Exposure to works councils, TUPE, or cross border mobility. HRIS implementation or optimization experience - Workday experience a plus. Prior experience leading projects and working on cross functional teams. Work Location London, UK. Hybrid What you will have at Harness Competitive salary Flexible work schedule Flexible Time Off and Parental Leave Monthly, quarterly, and annual social and team building events Monthly internet reimbursement Harness In The News Accelerating Our Mission to Bring AI to Everything After Code Goldman Sachs leads investment in software delivery startup Harness at $5.5 billion valuation How Harness runs 16 "startups within a startup" at scale Jyoti Bansal Harness Research Shows AI Visibility Crisis Fueling Security Nightmare Harness has been named to the Inc. Power Partner list for software delivery success All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Note on Fraudulent Recruiting/Offers We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note, we do not ask for sensitive or financial information via chat, text, or social media, and any email communications will come from the Additionally, Harness will never ask for any payment, fee to be paid, or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations. If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness, please do not provide any personal or financial information and contact us immediately at . You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commission's website (), or you can contact your local law enforcement agency.
Triad Group Plc
SC Cleared - Business Analyst
Triad Group Plc Milton Keynes, Buckinghamshire
Application Details Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary: Up to £60k plus excellent company benefits. Start Date: ASAP. Reference: PR/67. Posted: 06 March '26. Enquiries: , . About Us Triad Group Plc is an award winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close knit, supportive culture ensures you're valued from day one. Whether working with cutting edge tech or shaping strategy for national scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.6 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad Group Plc invites skilled and ambitious Business Analyst to join our dynamic and award winning team. Recognised twice for "Project Excellence" by The Chartered Institute for IT & Computing Awards, Triad stands at the forefront of the public sector, dedicated to understanding and conquering technology challenges while delivering optimal value to UK citizens. As a Business Analyst, you will play a significant role in our client assignments. You will build relationships with clients, defining the scope, objectives, and benefits of the products we build for them. You will gain the trust of end users to elicit quality requirements and business processes and deliver exemplary business analysis throughout the full product lifecycle as part of an effective, collaborative team. Key Responsibilities Active Security Clearance Consultant mindset - appetite for working in a variety of business domains Ability to work with agile delivery teams Ability to build relationships with clients, stakeholders, and end users Rigorous analytical thinker, which you apply to the definition of MVP, epics and user stories Able to delve into a toolkit of appropriate techniques and methods to use at different project stages, business domains and delivery environments Business focussed, helping clients define, measure, and realise objectives and benefits Effective communicator who can explain the 'why' as well as the 'what' to clients and colleagues alike Motivated to deliver high quality outcomes in all assignments Nice to have Experience working in theUK Public Sector with a good understanding of the GDS Service Manual Scrum agile coaching experience Product owner or proxy product owner experience Waterfall project delivery experience Active contributor to communities of practice Qualifications & Certifications Bachelor's degree in computer science, Information Technology, or a related field. Due to the nature and urgency of this position, you must hold an active SC clearance. Triad's Commitment to You Continuous Training & Development: Access to top rated Udemy Business courses and participation in communities of practice. Work Environment: Collaborative, creative, and free from discrimination. 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition to being a Disability Confident Leader.
Apr 17, 2026
Full time
Application Details Location: Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary: Up to £60k plus excellent company benefits. Start Date: ASAP. Reference: PR/67. Posted: 06 March '26. Enquiries: , . About Us Triad Group Plc is an award winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close knit, supportive culture ensures you're valued from day one. Whether working with cutting edge tech or shaping strategy for national scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.6 92% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad Group Plc invites skilled and ambitious Business Analyst to join our dynamic and award winning team. Recognised twice for "Project Excellence" by The Chartered Institute for IT & Computing Awards, Triad stands at the forefront of the public sector, dedicated to understanding and conquering technology challenges while delivering optimal value to UK citizens. As a Business Analyst, you will play a significant role in our client assignments. You will build relationships with clients, defining the scope, objectives, and benefits of the products we build for them. You will gain the trust of end users to elicit quality requirements and business processes and deliver exemplary business analysis throughout the full product lifecycle as part of an effective, collaborative team. Key Responsibilities Active Security Clearance Consultant mindset - appetite for working in a variety of business domains Ability to work with agile delivery teams Ability to build relationships with clients, stakeholders, and end users Rigorous analytical thinker, which you apply to the definition of MVP, epics and user stories Able to delve into a toolkit of appropriate techniques and methods to use at different project stages, business domains and delivery environments Business focussed, helping clients define, measure, and realise objectives and benefits Effective communicator who can explain the 'why' as well as the 'what' to clients and colleagues alike Motivated to deliver high quality outcomes in all assignments Nice to have Experience working in theUK Public Sector with a good understanding of the GDS Service Manual Scrum agile coaching experience Product owner or proxy product owner experience Waterfall project delivery experience Active contributor to communities of practice Qualifications & Certifications Bachelor's degree in computer science, Information Technology, or a related field. Due to the nature and urgency of this position, you must hold an active SC clearance. Triad's Commitment to You Continuous Training & Development: Access to top rated Udemy Business courses and participation in communities of practice. Work Environment: Collaborative, creative, and free from discrimination. 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa Gym membership support or Lakeshore Fitness access. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition to being a Disability Confident Leader.
Global Content Partnerships Lead
Dow Jones & Company, Inc.
A global media organization seeks a Partnerships Manager in Greater London to manage and grow content licensing relationships. In this role, you'll ensure effective licensing, technical integration, and relationship management with media partners. Applicants should be fluent in French and English, have deep media landscape knowledge, and possess strong negotiation skills. You'll report directly to the VP, Global Content Licensing, and work in a hybrid model, with a minimum of three days a week in the office.
Apr 17, 2026
Full time
A global media organization seeks a Partnerships Manager in Greater London to manage and grow content licensing relationships. In this role, you'll ensure effective licensing, technical integration, and relationship management with media partners. Applicants should be fluent in French and English, have deep media landscape knowledge, and possess strong negotiation skills. You'll report directly to the VP, Global Content Licensing, and work in a hybrid model, with a minimum of three days a week in the office.
Lead iOS Developer
Proton
Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar-tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top 1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check ouropen-sourceprojectshere ! About Photos Join the team building Proton Drive Photos, a private photo storage designed so your memories belong only to you. We're creating the encrypted alternative to Big Tech photo platforms, combining consumer-grade UX with uncompromising privacy. If you want to build products used by millions while helping fix the internet, we'd love to meet you. The Role As an engineer on our Apple team you'll build and ship features across Proton's apps on iPhone, iPad and macOS, working closely with product and engineers across the company to define what "great" looks like on Apple platforms. Our codebase is primarily Swift with some Go, and we're moving to a platform-independent Rust logical core that communicates with Swift via a generic interface, so Rust experience is a strong plus. Quality is central to the role: you'll contribute to and maintain our testing stack, including unit tests for business logic, stubbed API tests for pseudo-integration, snapshot tests for UI and XCUITest for end-to-end user flows. You'll join a team that pairs deep technical expertise with an obsession for simple, usable interfaces, shipping privacy-preserving products used by millions. What we are looking for: You have experience in iOS in particular with Swift You have a passion for mentoring other engineers and helping them grow You are passionate about user interaction, usability, and providing an excellent user experience Demonstrated experience driving change within an organisation and leading complex technical projects Extensive experience building maintainable and testable code bases, including API design and unit testing techniques Extensive experience with concurrent programming and mobile memory management A strong grasp of scalable software architecture and software engineering best practices An intuition for optimal user experience and design Rust experience not required, but a major plus Deep understanding ofAPNs, UNUserNotificationCenter and iOS background execution(silent pushes, background app refresh, background URLSession), and how these impact app reliability Experience buildingoffline-first data flowswith local persistence (Core Data, SQLite, Realm or similar) and conflict free sync What we offer Work that Matters: millions of people trust Proton with their privacy. We answer only to our users - not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here ) A great Team: Our team is diverse, collaborative, and tight knit with people coming from all walks of life, including many of the world's top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH. Technology: you'll get the right hardware and the right software you need to do your best work. Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. In Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face to face with people who genuinely care about what they're building Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. Flexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started. Our commitment to diversity and inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate privacy notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy . This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at . Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. Interested in building your career at Proton? Get future opportunities sent straight to your email.
Apr 16, 2026
Full time
Join Proton and build a better internet where privacy is the default Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we've built the world's largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar-tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top 1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check ouropen-sourceprojectshere ! About Photos Join the team building Proton Drive Photos, a private photo storage designed so your memories belong only to you. We're creating the encrypted alternative to Big Tech photo platforms, combining consumer-grade UX with uncompromising privacy. If you want to build products used by millions while helping fix the internet, we'd love to meet you. The Role As an engineer on our Apple team you'll build and ship features across Proton's apps on iPhone, iPad and macOS, working closely with product and engineers across the company to define what "great" looks like on Apple platforms. Our codebase is primarily Swift with some Go, and we're moving to a platform-independent Rust logical core that communicates with Swift via a generic interface, so Rust experience is a strong plus. Quality is central to the role: you'll contribute to and maintain our testing stack, including unit tests for business logic, stubbed API tests for pseudo-integration, snapshot tests for UI and XCUITest for end-to-end user flows. You'll join a team that pairs deep technical expertise with an obsession for simple, usable interfaces, shipping privacy-preserving products used by millions. What we are looking for: You have experience in iOS in particular with Swift You have a passion for mentoring other engineers and helping them grow You are passionate about user interaction, usability, and providing an excellent user experience Demonstrated experience driving change within an organisation and leading complex technical projects Extensive experience building maintainable and testable code bases, including API design and unit testing techniques Extensive experience with concurrent programming and mobile memory management A strong grasp of scalable software architecture and software engineering best practices An intuition for optimal user experience and design Rust experience not required, but a major plus Deep understanding ofAPNs, UNUserNotificationCenter and iOS background execution(silent pushes, background app refresh, background URLSession), and how these impact app reliability Experience buildingoffline-first data flowswith local persistence (Core Data, SQLite, Realm or similar) and conflict free sync What we offer Work that Matters: millions of people trust Proton with their privacy. We answer only to our users - not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here ) A great Team: Our team is diverse, collaborative, and tight knit with people coming from all walks of life, including many of the world's top academic institutions and organizations, such as MIT, Harvard, Stanford, Caltech, Cambridge, and ETH. Technology: you'll get the right hardware and the right software you need to do your best work. Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. In Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face to face with people who genuinely care about what they're building Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. Flexible Working: you own your schedule. Set hours that work for you and your team - because outcomes matter more than when the clock says you started. Our commitment to diversity and inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability or socio economic background feel valued and empowered. We strive to create equal opportunities, promote open dialogue and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate privacy notice When you apply for a position, refer a candidate or are considered for a role at Proton Technologies AG (Proton, we, us or our), your information is stored in Greenhouse, in accordance with its Service Privacy Policy . This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymise it. Should you have any inquiries about how we use or manage your information or if you wish to access, correct or delete your data, please contact our privacy team at . Proton does not accept unsolicited CVs from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. Interested in building your career at Proton? Get future opportunities sent straight to your email.
THE NATIONAL LOTTERY COMMUNITY FUND
IT Network Manager
THE NATIONAL LOTTERY COMMUNITY FUND
The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required. Role Expectations As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability. Key responsibilities may include: Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities. Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements. Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies. Apply strong analytical and troubleshooting skills to resolve network issues. Strong interpersonal and problem-solving skills. Monitor network performance, identify and resolve bottlenecks. Collaborate with service desk staff, providing education and support while resolving network-related tickets. Be responsible for end-to-end delivery of the Project tasks. Lead networking element of projects to improve production environments. Ability to write clear, concise technical documentation such as Network Designs. Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose. Provide timely updates and whenever necessary timely escalation of issues to right stakeholders. Skills & Requirements Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances. Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs. Configuring and installing hardware in both office and data centre environments. Contribute to design and architecture discussions. Mitigate Pen Test and Audit findings. Participate in out of hours implementations of change/support as required. Accurate estimation of workload and timelines for delivery. Support and maintain backup and disaster recovery solutions. Compliance to regulatory and mandatory policies. Relevant vendor management experience. Interview details: Interview date: 12/05 05/2026 Format: Online Location: Birmingham - We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate. We will be hosting a briefing session on: 17th April 2026 , 2pm . To register or ask any questions please email us. For an informal discussion about the role, please email us. How to apply: Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. Essential Criteria: Demonstrable experience in network administration and deployment. Experience with Cisco Switches, including configuration, security, and firmware updates. Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls). Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer). Knowledge of Cisco Meraki SD-WAN (MX Appliances). Analyse, troubleshoot, and resolve incidents escalated from service desk support. Desirable Criteria: Knowledge of Cisco Catalyst 9100 Access Points. Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Apr 16, 2026
Full time
The National Lottery Community Fund is looking for a skilled and proactive Network Manager to become part of their compact IT Infrastructure Team located in Birmingham. This role will report directly to the Head of IT Infrastructure & Security. Hybrid working is available, though occasional travel to various UK sites will be required. Role Expectations As a Network Manager, you will play a pivotal role in maintaining and enhancing our IT network, ensuring optimal performance, up-to-date security, and reliability. Key responsibilities may include: Be an integral part of the Team and act as the go to person and SME for networking requirements. Work with stakeholders both internally and externally from diverse backgrounds and communities. Collaborate closely with Network Managers, Infrastructure Engineers, Security Team and Project Managers to understand and address their requirements. Manage and optimise network infrastructure, including on-premise networks, public cloud (Azure) networks, virtual networks and WAN technologies. Apply strong analytical and troubleshooting skills to resolve network issues. Strong interpersonal and problem-solving skills. Monitor network performance, identify and resolve bottlenecks. Collaborate with service desk staff, providing education and support while resolving network-related tickets. Be responsible for end-to-end delivery of the Project tasks. Lead networking element of projects to improve production environments. Ability to write clear, concise technical documentation such as Network Designs. Responsible for ensuring that any designs produced are in line with the current network architecture and infrastructure strategy documentation and are fit for purpose. Provide timely updates and whenever necessary timely escalation of issues to right stakeholders. Skills & Requirements Configure and manage Firewalls, Routers, Access Points, Switches, SD-WAN and Networking Appliances. Demonstrate advanced knowledge of networking, including TCP/IP protocols, subnetting, VLANs, load balancing, and VPNs. Configuring and installing hardware in both office and data centre environments. Contribute to design and architecture discussions. Mitigate Pen Test and Audit findings. Participate in out of hours implementations of change/support as required. Accurate estimation of workload and timelines for delivery. Support and maintain backup and disaster recovery solutions. Compliance to regulatory and mandatory policies. Relevant vendor management experience. Interview details: Interview date: 12/05 05/2026 Format: Online Location: Birmingham - We have a hybrid approach to working, with a home/office split that suits you, though the role will include travel across the UK as and when required. Work pattern and location will be agreed with the successful candidate. We will be hosting a briefing session on: 17th April 2026 , 2pm . To register or ask any questions please email us. For an informal discussion about the role, please email us. How to apply: Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application. Essential Criteria: Demonstrable experience in network administration and deployment. Experience with Cisco Switches, including configuration, security, and firmware updates. Knowledge of Firewalls (Preferentially Cisco Meraki MX and Azure Firewalls). Experience with Microsoft Azure cloud services and architectures, networking (NSG, VNet peering, UDR, Private Link/Endpoint, Azure Firewall, load balancer). Knowledge of Cisco Meraki SD-WAN (MX Appliances). Analyse, troubleshoot, and resolve incidents escalated from service desk support. Desirable Criteria: Knowledge of Cisco Catalyst 9100 Access Points. Centralized Authentication, Authorization, and Accounting (AAA) Cisco ISE. Equity, Diversity and Inclusion Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. We also believe our people should represent the communities, organisations and individuals we work with. That s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
NG Bailey
Principal Electrical Design Engineer - Protection & Control
NG Bailey
Principal Electrical Design Engineer - Protection & Control Scotland Region Permanent - Full Time, hybrid Salary Competitive + Car Allowance + Flexible Benefits Summary: This role involves designing and overseeing the implementation of protection schemes, control systems, and related equipment to ensure the safe and reliable operation of power networks, substations, and Transmissions and Distribution electrical infrastructure. Position requires technical expertise and vast experience working in Transmission and Distribution sector for protection & control and Substation Automation system/SCADA design (from 11kV up to 400kV). Candidate should lead the design and specification of protection and control systems for electrical substations, powerplants, and transmission/distribution networks. Roles & Responsibilities: Candidate is responsible to develop protection settings, relay PSL files, coordination studies, including fault detection and isolation strategies. Candidates should have complete knowledge of all TSO/DNO standards & specifications with respect to P&C Design & Calculations, as well as overall Substation Design Works. He/She should ensure compliance with relevant national and international standards (e.g., IEC, BS, IEEE) in protection system design. Candidate should have good knowledge of substation primary design and substation equipment/switchgear specifications. He/She should ensure that the design meets safety standards and regulatory requirements, incorporating protection against electrical hazards, arc flash, and other safety concerns. Design, implement and maintain SCADA/communication systems for a variety of clients in sectors including utilities, oil and gas, manufacturing, industrial automation and various other communication networks. Configure and optimize network infrastructure & communication protocols such as IEC 61850; Distributed Network Protocol (DNP 3); Parallel Redundancy Protocol (PRP); Precision Time Protocol (PTP); Network Time Protocol (NTP); Simplified Network Time Protocol (NTP), Modbus, OPC, Profibus, etc for seamless integration with field devices, including RTUs, PLCs, IEDs, etc, also ensure stable connectivity between SCADA centres & remote sites, and configure secure VPNs & remote access protocols to allow for safe, off-site monitoring and control. Understand client requirements & produce network architecture philosophy diagram, IED telecommunication diagram, SCADA & Telecommunications Panel design, Network IP allocation, I/O Schedules, Cable & Core schedules, etc. Assist with the setup and commissioning of SCADA systems at client sites, troubleshoot field devices and network communication issues, perform preventive and corrective maintenance on SCADA infrastructure and associated hardware. Efficiently design/develop the SCADA/communication systems (e.g., Ignition, Siemens WinCC, GE iFIX, etc) to ensure real-time data acquisition and control for critical infrastructure. Provide remote support for troubleshooting SCADA system and network issues, ensuring minimal downtime and swift resolution of critical incidents. Conduct system upgrades, testing, and validation for new features, components, and patches. Implement cybersecurity measures to safeguard SCADA systems against emerging threats. Collaborate with cross-functional teams to ensure smooth integration and deployment of SCADA systems. Candidate should have experience in tendering, pricing jobs, proposal creation. Candidate should be actively participating in work winning process. Candidate should be capable of technically assessing engineering problems and critically evaluating a range of technical solutions. Unwavering confidence in technically assessing engineering problems and critically evaluating a range of technical solutions will be instrumental in pursuit of engineering excellence. Exemplary communication skills to demonstrate diligence, prioritize tasks effectively, and ensure a thorough understanding of relevant legislation, including CDM and ESQCR. This knowledge will be pivotal in managing Transmission and Distribution network. Collaborate closely with other designers, construction professionals, and engineering teams. Liaise effectively with the Power Systems, Primary and Civil design departments to ensure that all objectives are met and that the best possible design is submitted. Review and provide constructive feedback on the reports and drawings done by Junior & Senior Engineers. Provide technical leadership and mentoring to junior engineers in the design, analysis, and commissioning of protection systems. What we're looking for : Experience: Extensive experience in electrical protection and control system design, Substation Automation and SCADA system typically 12-15 years, with a proven track record of delivering complex projects within the power sector. Technical and Professional knowledge and experience associated with the role. Candidate should have vast experience in crafting Single Line Diagrams, AC & DC Schematic Drawings, Panel General Arrangements, Panel Wiring Diagrams, Switchgear Termination/interconnection drawings, Block Cable Diagrams/Schedules, and performing cable specification/sizing calculations, battery sizing calculations, CT/VT sizing, multicore sizing, Relays CORTEC/specifications. Candidate should have experience in testing & commissioning of P&C, SCADA/Communication/SAS panels. Should be able to Identify potential risks and failures within protection and SCADA systems and propose mitigation strategies. Candidate should have good knowledge & experience working with AutoCAD. Qualifications: Education: Bachelor's degree in electrical engineering (typically 2:1 or above) in Electrical Engineering, Power Systems, or a related field. A master's degree may be preferred for senior roles.Chartered Status (Preferred): Chartered Engineer (CEng) status with a professional body such as the Institution of Engineering and Technology (IET) or the Institution of Electrical Engineers (IEE) is highly desirable.Certifications (Optional): Professional certifications such as NEBOSH for health and safety, or specific training in protection and control system design, may be beneficial.Candidate should have experience working in Substation Automation Syste
Apr 16, 2026
Full time
Principal Electrical Design Engineer - Protection & Control Scotland Region Permanent - Full Time, hybrid Salary Competitive + Car Allowance + Flexible Benefits Summary: This role involves designing and overseeing the implementation of protection schemes, control systems, and related equipment to ensure the safe and reliable operation of power networks, substations, and Transmissions and Distribution electrical infrastructure. Position requires technical expertise and vast experience working in Transmission and Distribution sector for protection & control and Substation Automation system/SCADA design (from 11kV up to 400kV). Candidate should lead the design and specification of protection and control systems for electrical substations, powerplants, and transmission/distribution networks. Roles & Responsibilities: Candidate is responsible to develop protection settings, relay PSL files, coordination studies, including fault detection and isolation strategies. Candidates should have complete knowledge of all TSO/DNO standards & specifications with respect to P&C Design & Calculations, as well as overall Substation Design Works. He/She should ensure compliance with relevant national and international standards (e.g., IEC, BS, IEEE) in protection system design. Candidate should have good knowledge of substation primary design and substation equipment/switchgear specifications. He/She should ensure that the design meets safety standards and regulatory requirements, incorporating protection against electrical hazards, arc flash, and other safety concerns. Design, implement and maintain SCADA/communication systems for a variety of clients in sectors including utilities, oil and gas, manufacturing, industrial automation and various other communication networks. Configure and optimize network infrastructure & communication protocols such as IEC 61850; Distributed Network Protocol (DNP 3); Parallel Redundancy Protocol (PRP); Precision Time Protocol (PTP); Network Time Protocol (NTP); Simplified Network Time Protocol (NTP), Modbus, OPC, Profibus, etc for seamless integration with field devices, including RTUs, PLCs, IEDs, etc, also ensure stable connectivity between SCADA centres & remote sites, and configure secure VPNs & remote access protocols to allow for safe, off-site monitoring and control. Understand client requirements & produce network architecture philosophy diagram, IED telecommunication diagram, SCADA & Telecommunications Panel design, Network IP allocation, I/O Schedules, Cable & Core schedules, etc. Assist with the setup and commissioning of SCADA systems at client sites, troubleshoot field devices and network communication issues, perform preventive and corrective maintenance on SCADA infrastructure and associated hardware. Efficiently design/develop the SCADA/communication systems (e.g., Ignition, Siemens WinCC, GE iFIX, etc) to ensure real-time data acquisition and control for critical infrastructure. Provide remote support for troubleshooting SCADA system and network issues, ensuring minimal downtime and swift resolution of critical incidents. Conduct system upgrades, testing, and validation for new features, components, and patches. Implement cybersecurity measures to safeguard SCADA systems against emerging threats. Collaborate with cross-functional teams to ensure smooth integration and deployment of SCADA systems. Candidate should have experience in tendering, pricing jobs, proposal creation. Candidate should be actively participating in work winning process. Candidate should be capable of technically assessing engineering problems and critically evaluating a range of technical solutions. Unwavering confidence in technically assessing engineering problems and critically evaluating a range of technical solutions will be instrumental in pursuit of engineering excellence. Exemplary communication skills to demonstrate diligence, prioritize tasks effectively, and ensure a thorough understanding of relevant legislation, including CDM and ESQCR. This knowledge will be pivotal in managing Transmission and Distribution network. Collaborate closely with other designers, construction professionals, and engineering teams. Liaise effectively with the Power Systems, Primary and Civil design departments to ensure that all objectives are met and that the best possible design is submitted. Review and provide constructive feedback on the reports and drawings done by Junior & Senior Engineers. Provide technical leadership and mentoring to junior engineers in the design, analysis, and commissioning of protection systems. What we're looking for : Experience: Extensive experience in electrical protection and control system design, Substation Automation and SCADA system typically 12-15 years, with a proven track record of delivering complex projects within the power sector. Technical and Professional knowledge and experience associated with the role. Candidate should have vast experience in crafting Single Line Diagrams, AC & DC Schematic Drawings, Panel General Arrangements, Panel Wiring Diagrams, Switchgear Termination/interconnection drawings, Block Cable Diagrams/Schedules, and performing cable specification/sizing calculations, battery sizing calculations, CT/VT sizing, multicore sizing, Relays CORTEC/specifications. Candidate should have experience in testing & commissioning of P&C, SCADA/Communication/SAS panels. Should be able to Identify potential risks and failures within protection and SCADA systems and propose mitigation strategies. Candidate should have good knowledge & experience working with AutoCAD. Qualifications: Education: Bachelor's degree in electrical engineering (typically 2:1 or above) in Electrical Engineering, Power Systems, or a related field. A master's degree may be preferred for senior roles.Chartered Status (Preferred): Chartered Engineer (CEng) status with a professional body such as the Institution of Engineering and Technology (IET) or the Institution of Electrical Engineers (IEE) is highly desirable.Certifications (Optional): Professional certifications such as NEBOSH for health and safety, or specific training in protection and control system design, may be beneficial.Candidate should have experience working in Substation Automation Syste
Customer Support Associate, United Kingdom
Laurel
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. About the Customer Support Associate role The Customer Support Associate will play a critical role in supporting Laurel's U.K. and U.S. East Coast-based users. This person will deliver a superior experience to these users by helping them work through technical issues, learn how to use our product, and elevate their feedback to our internal team. The ideal candidate has tech startup support experience, takes an extreme ownership mindset, and is excited to spend the bulk of their time working on the front lines with Laurel's users. Core duties Becoming an expert on the Laurel product. Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during U.K. core business hours (9am-5pm GMT). This includes: Doing first line technical troubleshooting and problem solving to resolve basic customer issues. Documenting technical problems that users are encountering, and escalating them internally as needed. Educating customers about our product. Independently staying up to date on product changes. Thoroughly understanding customers' needs and preferences, and articulating these internally on an as needed basis. Contributing to strategic projects in Customer Support on an as needed basis, including Help Center articles, internal documentation, and customer education initiatives. You will thrive in this role if you Are able to cover U.K. business hours (9am-5pm GMT), and are willing and able to travel to meet customers in person on an as needed basis. Have 3-5 years of experience providing customer support in a software environment. Have superior written communication skills - you are an excellent "explainer." Have superior problem solving skills. Have a proven track record of driving high customer satisfaction. Have a proven track record of working efficiently and setting appropriate priorities independently. Have a proven track record of building strong working relationships with colleagues in a remote environment. Are comfortable in a low context, fast moving environment. Are a self starter who requires minimal supervision. Your direct manager will be working East Coast hours in the U.S., so you will be without direct supervision for 50% of your workday. Are excited to remain an individual contributor for the foreseeable future. Flexibility and logistics Location: This team member must be located in the United Kingdom, and be willing to eventually work hybrid 3 days per week from an office in London. We may consider exceptionally qualified remote candidates based in the United Kingdom on a case by case basis who are willing to travel to London periodically for in person meetings with customers and team members. You must be willing to interview in person with a member of our team who is located in London. Work times: This team member will work 9am-6pm GMT. These hours correspond to the working hours of our U.K and U.S. East Coast-based customers and as a result are not flexible. It's also important to note that this team member may be asked to work some holidays on a rotating basis. Compensation: Competitive salary, generous equity, supplemental benefits. For candidates based in London, we expect the compensation range to £58,000-81,000 GBP annually, depending on experience and level. Final compensation amounts will be determined based on several factors including candidate experience, qualifications and expertise and may vary from the amounts listed. Flexible time off: Laurel has a flexible Paid Time Off policy and we encourage our team members to take time off regularly to rest and recharge. Because you will be working on a small team, you will be expected to thoughtfully coordinate time off with your manager and teammates. Why join Laurel: To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. A smart, fun, collaborative, and inclusive team. Great employee benefits, including equity and 401K. Bi annual, in person company off sites, in unique locations, to grow and share time with the team. An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don't perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
Apr 16, 2026
Full time
Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we're transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel's AI Time platform. Our team comprises top talent in AI, product development, and engineering-innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. About the Customer Support Associate role The Customer Support Associate will play a critical role in supporting Laurel's U.K. and U.S. East Coast-based users. This person will deliver a superior experience to these users by helping them work through technical issues, learn how to use our product, and elevate their feedback to our internal team. The ideal candidate has tech startup support experience, takes an extreme ownership mindset, and is excited to spend the bulk of their time working on the front lines with Laurel's users. Core duties Becoming an expert on the Laurel product. Responding to and resolving inbound customer support inquiries in a timely, professional, and authoritative manner during U.K. core business hours (9am-5pm GMT). This includes: Doing first line technical troubleshooting and problem solving to resolve basic customer issues. Documenting technical problems that users are encountering, and escalating them internally as needed. Educating customers about our product. Independently staying up to date on product changes. Thoroughly understanding customers' needs and preferences, and articulating these internally on an as needed basis. Contributing to strategic projects in Customer Support on an as needed basis, including Help Center articles, internal documentation, and customer education initiatives. You will thrive in this role if you Are able to cover U.K. business hours (9am-5pm GMT), and are willing and able to travel to meet customers in person on an as needed basis. Have 3-5 years of experience providing customer support in a software environment. Have superior written communication skills - you are an excellent "explainer." Have superior problem solving skills. Have a proven track record of driving high customer satisfaction. Have a proven track record of working efficiently and setting appropriate priorities independently. Have a proven track record of building strong working relationships with colleagues in a remote environment. Are comfortable in a low context, fast moving environment. Are a self starter who requires minimal supervision. Your direct manager will be working East Coast hours in the U.S., so you will be without direct supervision for 50% of your workday. Are excited to remain an individual contributor for the foreseeable future. Flexibility and logistics Location: This team member must be located in the United Kingdom, and be willing to eventually work hybrid 3 days per week from an office in London. We may consider exceptionally qualified remote candidates based in the United Kingdom on a case by case basis who are willing to travel to London periodically for in person meetings with customers and team members. You must be willing to interview in person with a member of our team who is located in London. Work times: This team member will work 9am-6pm GMT. These hours correspond to the working hours of our U.K and U.S. East Coast-based customers and as a result are not flexible. It's also important to note that this team member may be asked to work some holidays on a rotating basis. Compensation: Competitive salary, generous equity, supplemental benefits. For candidates based in London, we expect the compensation range to £58,000-81,000 GBP annually, depending on experience and level. Final compensation amounts will be determined based on several factors including candidate experience, qualifications and expertise and may vary from the amounts listed. Flexible time off: Laurel has a flexible Paid Time Off policy and we encourage our team members to take time off regularly to rest and recharge. Because you will be working on a small team, you will be expected to thoughtfully coordinate time off with your manager and teammates. Why join Laurel: To date, we've secured significant funding from renowned venture capitalists (Google Ventures, IVP, Anthos, Upfront Ventures), as well as notable individuals like Marc Benioff, Gokul Rajaram, Kevin Weil, and Alexis Ohanian. A smart, fun, collaborative, and inclusive team. Great employee benefits, including equity and 401K. Bi annual, in person company off sites, in unique locations, to grow and share time with the team. An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your "why," dancing in the rain, being your whole self, and sanctifying time. We encourage diverse perspectives and rigorous thinkers who aren't afraid to challenge the status quo. Laurel is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are not able to support visa sponsorship or relocation assistance. If you think you'd be a good fit for this role, we encourage you to apply, even if you don't perfectly match all the bullet points in the job description. At Laurel, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. Every day, we aim to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!
Partnerships Manager
Dow Jones & Company, Inc.
The Dow Jones Media Partnerships & Strategy team maintains relationships with Publishers and Licensors around the world, helping to power the B2B division of Dow Jones & Company. The Partnerships Manager is a key member of the Media Partnerships team, responsible for the day-to-day management and growth of Dow Jones' content licensing relationships. In this role, you will act as the primary point of contact for a portfolio of media partners and content providers. Your goal is to ensure that content is effectively licensed, technically integrated, and commercially optimized into Dow Jones products. This role requires a blend of relationship management, attention to contractual detail, and the ability to coordinate technical onboarding processes. You are an ambassador for Dow Jones. You will report to the VP, Global Content Licensing. Role scope/Responsibilities Primary Point of Contact: Act as the face of Dow Jones for identified international media firms, ensuring their needs are met and the value of providing their content to Dow Jones is consistently demonstrated. Retention & Renewals: Own the renewal cycle for your assigned partner portfolio, ensuring high retention rates through regular check-ins and proactive problem-solving. Partner Onboarding: Execute the end-to-end onboarding process for new licensors, including payment setup, invoicing coordination, and initial account configuration. Rights Monitoring: Monitor partner usage to ensure content and data are being used strictly within the legal and commercial boundaries of the licensing agreement. Technical Coordination: Work with internal technical teams to facilitate the delivery of content via APIs or feeds, ensuring DJ can successfully ingest and display content and data. Systems Management: Maintain meticulous records in the required systems and rights-management systems, ensuring all partner data, contacts, and contract notes are up to date. Drive our audience reach/ brand, and subscription volume, acquire new content to power our B2B products and ensure the value propositions for DJ solutions resonate with partners, focusing on growth while cultivating mutually beneficial outcomes. Responsible for evaluating the suitability of partnerships with media organizations, subsequently negotiating our agreements. Exemplary relationship management skills, helping to retain and increase current partnerships, continuously keeping our partners up to date on Dow Jones and new opportunities to grow together. You will partner cross functionally throughout our company, keeping all stakeholders updated from departments such as product, legal, finance, marketing, sales, events and advertising. Drive relationships through partnering with relevant associations/ and having presence at local conferences / events (proactively sitting at the table with local media). Participate actively in the local Dow Jones office, developing teamwork and cooperation. A minimum of three days per week in your local office is required. Must have requirements Fluency in French and English is essential, highly desired additional fluency in Arabic. Deep experience with, and understanding of the media landscape (particularly France, Benelux, Africa, and the Middle East) and awareness of publishers' outlook and concerns in the online and digital environment. Have deep experience with, and understanding of the media landscape. A genuine interest in new technologies that serve these communities is also important for your success. AI evangelist, able to insert the use of AI directly into daily workflow and work to constantly find efficiencies and improvements in your work. Experience of managing partnerships across media, telcos, associations and membership groups. Proven experience in business negotiations and internal/external relationship management. 3-5 years of experience in partnerships, account management, or content licensing within the media or information services industry. Degree level education. Occasional travel may be required. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Media Sales - Enterprise Partnerships Job Category: Sales Union Status: Union role Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Apr 16, 2026
Full time
The Dow Jones Media Partnerships & Strategy team maintains relationships with Publishers and Licensors around the world, helping to power the B2B division of Dow Jones & Company. The Partnerships Manager is a key member of the Media Partnerships team, responsible for the day-to-day management and growth of Dow Jones' content licensing relationships. In this role, you will act as the primary point of contact for a portfolio of media partners and content providers. Your goal is to ensure that content is effectively licensed, technically integrated, and commercially optimized into Dow Jones products. This role requires a blend of relationship management, attention to contractual detail, and the ability to coordinate technical onboarding processes. You are an ambassador for Dow Jones. You will report to the VP, Global Content Licensing. Role scope/Responsibilities Primary Point of Contact: Act as the face of Dow Jones for identified international media firms, ensuring their needs are met and the value of providing their content to Dow Jones is consistently demonstrated. Retention & Renewals: Own the renewal cycle for your assigned partner portfolio, ensuring high retention rates through regular check-ins and proactive problem-solving. Partner Onboarding: Execute the end-to-end onboarding process for new licensors, including payment setup, invoicing coordination, and initial account configuration. Rights Monitoring: Monitor partner usage to ensure content and data are being used strictly within the legal and commercial boundaries of the licensing agreement. Technical Coordination: Work with internal technical teams to facilitate the delivery of content via APIs or feeds, ensuring DJ can successfully ingest and display content and data. Systems Management: Maintain meticulous records in the required systems and rights-management systems, ensuring all partner data, contacts, and contract notes are up to date. Drive our audience reach/ brand, and subscription volume, acquire new content to power our B2B products and ensure the value propositions for DJ solutions resonate with partners, focusing on growth while cultivating mutually beneficial outcomes. Responsible for evaluating the suitability of partnerships with media organizations, subsequently negotiating our agreements. Exemplary relationship management skills, helping to retain and increase current partnerships, continuously keeping our partners up to date on Dow Jones and new opportunities to grow together. You will partner cross functionally throughout our company, keeping all stakeholders updated from departments such as product, legal, finance, marketing, sales, events and advertising. Drive relationships through partnering with relevant associations/ and having presence at local conferences / events (proactively sitting at the table with local media). Participate actively in the local Dow Jones office, developing teamwork and cooperation. A minimum of three days per week in your local office is required. Must have requirements Fluency in French and English is essential, highly desired additional fluency in Arabic. Deep experience with, and understanding of the media landscape (particularly France, Benelux, Africa, and the Middle East) and awareness of publishers' outlook and concerns in the online and digital environment. Have deep experience with, and understanding of the media landscape. A genuine interest in new technologies that serve these communities is also important for your success. AI evangelist, able to insert the use of AI directly into daily workflow and work to constantly find efficiencies and improvements in your work. Experience of managing partnerships across media, telcos, associations and membership groups. Proven experience in business negotiations and internal/external relationship management. 3-5 years of experience in partnerships, account management, or content licensing within the media or information services industry. Degree level education. Occasional travel may be required. Our Benefits Comprehensive Healthcare Plans Paid Time Off Retirement Plans Comprehensive Insurance Plans Lifestyle programs & Wellness Resources Education Benefits Family Care Benefits & Caregiving Support Commuter Transit Program Subscription Discounts Employee Referral Program Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at . Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Media Sales - Enterprise Partnerships Job Category: Sales Union Status: Union role Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Senior Manager, Visual Merchandising
Monica Vinader City Of Westminster, London
Job Title: Senior Manager, Visual Merchandising Location: London (Onsite) Reporting To: SVP Global Retail Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. Where we need your help We are looking for a Senior Manager, Visual Merchandising with strong commercial judgement, excellent project management and confident communication to shape how our brand shows up in stores globally. This role is responsible for translating product, campaign and brand direction into executable VM that lands consistently in store, supporting both customer experience and performance. You will use data and post campaign insight to guide decisions, set future intent and prioritise where VM will drive the biggest impact. Partnering closely with Retail, Brand, Merchandising, Digital and Wholesale, you will turn agreed direction into clear VM standards, aligning stakeholders, setting timelines and ensuring delivery against agreed critical paths, while allowing for local nuance where it supports trading. What you'll do Global Visual Merchandising Delivery Own the end to end delivery of global VM across Retail and Wholesale, translating brand, campaign and product direction into elevated, commercially grounded in store execution. Lead VM rollouts across launches and key trading moments, managing critical paths, guideline curation, dependencies and stakeholder alignment to ensure on time, high quality execution across markets. Set clear, practical VM standards aligned to the GTM calendar, ensuring consistency while allowing local nuance where it supports trading performance. Own and submit all briefs to the Creative team, ensuring clear intent, context and timelines for all in store assets including signage and campaign collateral. Maintain high VM standards through regular time in store, structured virtual reviews and clear feedback loops. Own the product and fixture rangebook end to end, ensuring all SKUs, fixtures and VM components are accurate and finalised ahead of merchandising and operations deadlines. Oversee POS planning and quantities, ensuring appropriate stock levels, particularly ahead of new store openings and major launches. Lead VM readiness for new store openings, refurbishments and refreshes, ensuring stores are fully prepared for trade. Ensure all customer facing visual touchpoints, including signage, uniforms and agreed sensory elements, are executed in line with brand standards. Product Optimisation Partner with Merchandising and Retail to optimise product placement, flow and POD strategy based on trading performance and customer behaviour. Use sales data, store insight and feedback to inform VM decisions, improving space utilisation and supporting full price sell through. Define success metrics for new PODs and initiatives, track performance and adjust approach in collaboration with the Commercial Retail team where results fall short. Cross Functional Collaboration Build strong, proactive partnerships across Retail, Brand, Merchandising, Digital and Wholesale to ensure aligned priorities and seamless execution. Partner closely with the Senior Manager, Store Design and Build on fixture and POS development, aligning on intent, timelines and delivery standards. Maintain daily visibility across shared workstreams with Store Design and Build, managing interdependencies and stepping in to support urgent priorities where needed to protect delivery. Reporting, Budgeting & Administration Own VM reporting for board reports and GTM needs, tracking progress against the GTM calendar and key milestones. Manage the VM budget, ensuring spend is controlled, forecasted, and aligned to priorities. Oversee administrative processes including documentation, POS inventory management, VM Servicedesk, communication to support smooth and timely execution. Team Leadership Lead and prioritise the VM Executive's workload, ensuring effective day to day delivery across asset management, logistics and rollout support. Manage the shared allocation of the VM Executive to the Store Design and Build team, targeting approximately two days per week to ensure efficient use of resources and aligned delivery. Partner with locally based VM Specialists to uphold standards in store and strengthen local execution, supporting the development of clear processes and ways of working for this evolving programme. Build VM capability across stores through clear guidance, structured feedback and targeted virtual training. Continuously improve VM tools, processes and planning frameworks to drive clarity, efficiency and pace. As a People Manager Coach and develop your direct reports to deliver their role to the best of their ability. Maintain a foundational understanding of company policies that affect your team, including any team members in other territories or business divisions, and ensure those policies are applied fairly and consistently. Recognise and celebrate successes. Manage your team's performance, attendance and any incidents that arise. Support your team in prioritising their wellbeing, providing guidance on workflow management and prioritisation to enable work/life balance. Lead by example, showcasing the MV behaviours, competencies and values. Empower your team to make decisions, providing guidance and support and identifying the learning opportunity from our 'test and learn' behaviour. Collaborate with the People & Culture team for advice on complex or sensitive matters. What you'll bring This role is aligned to the Senior Level expectations in Monica Vinader's Capability Framework. You will demonstrate the following competencies and behaviours: Connect & Empower Communicates Effectively Translates brand, campaign and product direction into clear, executable VM standards and guidance for stores and partners. Communicates priorities, timelines and "what good looks like" with clarity, ensuring stakeholders are aligned across Retail, Brand, Merchandising, Digital and Wholesale. Influences with confidence and brings others with you, especially when working through trade offs between creative ambition, operational reality and commercial needs. Collaborates Proactively Builds trusted, cross functional partnerships and involves the right people early to drive shared ownership of VM delivery. Works constructively across teams (including Store Design & Build) to ensure fixtures, POS and customer facing touchpoints land on time and meet brand standards. Helps remove friction for stores by aligning on decisions, simplifying where possible, and maintaining consistency across markets (with thoughtful local nuance). Coaches & Develops Others Leads and develops your direct report(s) through clear expectations, regular feedback and supportive coaching that raises capability and confidence. Builds VM capability beyond your immediate team by sharing knowledge, strengthening standards, and enabling locally based VM Specialists and store teams to execute brilliantly. Invests in long term talent and succession by creating learning opportunities and modelling the behaviours you expect from others. Drive & Deliver Workflow Management Plans and prioritises multiple workstreams (GTM rollouts, new store openings, refurbishments, rangebook/fixture readiness) with strong pace and composure. Creates clarity on milestones, dependencies and ownership, escalating risks early and managing stakeholder expectations with confidence. Builds simple, repeatable ways of working that make VM execution easier, faster and more consistent for global teams. Dives Deep Uses trading performance, sales data, customer insight and store feedback to make evidence based VM decisions (including product placement, flow, POD transitions and space optimisation). Spots patterns and root causes, tests assumptions, and uses insight to continuously improve VM standards and execution quality. Balances creative judgement with commercial rigour, ensuring VM elevates both the customer experience and performance outcomes. Delivers Results Takes end to end accountability for global VM delivery, holding a high bar for quality, consistency and launch readiness across the store estate and wholesale environment. Tracks progress against the GTM calendar and key milestones, ensuring output is delivered on time . click apply for full job details
Apr 16, 2026
Full time
Job Title: Senior Manager, Visual Merchandising Location: London (Onsite) Reporting To: SVP Global Retail Who we are At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people's lives by opening access to a more beautiful world. From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible. Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received: Responsible Jewellery Brand, 2026 - Country & Town House Responsible Business of the Year, 2025 - Positive Luxury Top 50 Inspiring Workplaces (UK & NI), 2024 - Inspiring Workplaces With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery. Where we need your help We are looking for a Senior Manager, Visual Merchandising with strong commercial judgement, excellent project management and confident communication to shape how our brand shows up in stores globally. This role is responsible for translating product, campaign and brand direction into executable VM that lands consistently in store, supporting both customer experience and performance. You will use data and post campaign insight to guide decisions, set future intent and prioritise where VM will drive the biggest impact. Partnering closely with Retail, Brand, Merchandising, Digital and Wholesale, you will turn agreed direction into clear VM standards, aligning stakeholders, setting timelines and ensuring delivery against agreed critical paths, while allowing for local nuance where it supports trading. What you'll do Global Visual Merchandising Delivery Own the end to end delivery of global VM across Retail and Wholesale, translating brand, campaign and product direction into elevated, commercially grounded in store execution. Lead VM rollouts across launches and key trading moments, managing critical paths, guideline curation, dependencies and stakeholder alignment to ensure on time, high quality execution across markets. Set clear, practical VM standards aligned to the GTM calendar, ensuring consistency while allowing local nuance where it supports trading performance. Own and submit all briefs to the Creative team, ensuring clear intent, context and timelines for all in store assets including signage and campaign collateral. Maintain high VM standards through regular time in store, structured virtual reviews and clear feedback loops. Own the product and fixture rangebook end to end, ensuring all SKUs, fixtures and VM components are accurate and finalised ahead of merchandising and operations deadlines. Oversee POS planning and quantities, ensuring appropriate stock levels, particularly ahead of new store openings and major launches. Lead VM readiness for new store openings, refurbishments and refreshes, ensuring stores are fully prepared for trade. Ensure all customer facing visual touchpoints, including signage, uniforms and agreed sensory elements, are executed in line with brand standards. Product Optimisation Partner with Merchandising and Retail to optimise product placement, flow and POD strategy based on trading performance and customer behaviour. Use sales data, store insight and feedback to inform VM decisions, improving space utilisation and supporting full price sell through. Define success metrics for new PODs and initiatives, track performance and adjust approach in collaboration with the Commercial Retail team where results fall short. Cross Functional Collaboration Build strong, proactive partnerships across Retail, Brand, Merchandising, Digital and Wholesale to ensure aligned priorities and seamless execution. Partner closely with the Senior Manager, Store Design and Build on fixture and POS development, aligning on intent, timelines and delivery standards. Maintain daily visibility across shared workstreams with Store Design and Build, managing interdependencies and stepping in to support urgent priorities where needed to protect delivery. Reporting, Budgeting & Administration Own VM reporting for board reports and GTM needs, tracking progress against the GTM calendar and key milestones. Manage the VM budget, ensuring spend is controlled, forecasted, and aligned to priorities. Oversee administrative processes including documentation, POS inventory management, VM Servicedesk, communication to support smooth and timely execution. Team Leadership Lead and prioritise the VM Executive's workload, ensuring effective day to day delivery across asset management, logistics and rollout support. Manage the shared allocation of the VM Executive to the Store Design and Build team, targeting approximately two days per week to ensure efficient use of resources and aligned delivery. Partner with locally based VM Specialists to uphold standards in store and strengthen local execution, supporting the development of clear processes and ways of working for this evolving programme. Build VM capability across stores through clear guidance, structured feedback and targeted virtual training. Continuously improve VM tools, processes and planning frameworks to drive clarity, efficiency and pace. As a People Manager Coach and develop your direct reports to deliver their role to the best of their ability. Maintain a foundational understanding of company policies that affect your team, including any team members in other territories or business divisions, and ensure those policies are applied fairly and consistently. Recognise and celebrate successes. Manage your team's performance, attendance and any incidents that arise. Support your team in prioritising their wellbeing, providing guidance on workflow management and prioritisation to enable work/life balance. Lead by example, showcasing the MV behaviours, competencies and values. Empower your team to make decisions, providing guidance and support and identifying the learning opportunity from our 'test and learn' behaviour. Collaborate with the People & Culture team for advice on complex or sensitive matters. What you'll bring This role is aligned to the Senior Level expectations in Monica Vinader's Capability Framework. You will demonstrate the following competencies and behaviours: Connect & Empower Communicates Effectively Translates brand, campaign and product direction into clear, executable VM standards and guidance for stores and partners. Communicates priorities, timelines and "what good looks like" with clarity, ensuring stakeholders are aligned across Retail, Brand, Merchandising, Digital and Wholesale. Influences with confidence and brings others with you, especially when working through trade offs between creative ambition, operational reality and commercial needs. Collaborates Proactively Builds trusted, cross functional partnerships and involves the right people early to drive shared ownership of VM delivery. Works constructively across teams (including Store Design & Build) to ensure fixtures, POS and customer facing touchpoints land on time and meet brand standards. Helps remove friction for stores by aligning on decisions, simplifying where possible, and maintaining consistency across markets (with thoughtful local nuance). Coaches & Develops Others Leads and develops your direct report(s) through clear expectations, regular feedback and supportive coaching that raises capability and confidence. Builds VM capability beyond your immediate team by sharing knowledge, strengthening standards, and enabling locally based VM Specialists and store teams to execute brilliantly. Invests in long term talent and succession by creating learning opportunities and modelling the behaviours you expect from others. Drive & Deliver Workflow Management Plans and prioritises multiple workstreams (GTM rollouts, new store openings, refurbishments, rangebook/fixture readiness) with strong pace and composure. Creates clarity on milestones, dependencies and ownership, escalating risks early and managing stakeholder expectations with confidence. Builds simple, repeatable ways of working that make VM execution easier, faster and more consistent for global teams. Dives Deep Uses trading performance, sales data, customer insight and store feedback to make evidence based VM decisions (including product placement, flow, POD transitions and space optimisation). Spots patterns and root causes, tests assumptions, and uses insight to continuously improve VM standards and execution quality. Balances creative judgement with commercial rigour, ensuring VM elevates both the customer experience and performance outcomes. Delivers Results Takes end to end accountability for global VM delivery, holding a high bar for quality, consistency and launch readiness across the store estate and wholesale environment. Tracks progress against the GTM calendar and key milestones, ensuring output is delivered on time . click apply for full job details
Involved Solutions
Senior GCP VDC Network Engineer - up to £90,000 + Bonus
Involved Solutions Manchester, Lancashire
Senior GCP VDC Network Engineer Salary: up to £90,000 + Bonus + Benefits Location: Manchester - 2/3 days onsite Working Hours: 40 hours per week A globally established organisation is seeking a Senior GCP VDC Network Engineer to join a Public Cloud Platform function, driving scalable, secure and compliant Google Cloud networking solutions across enterprise environments. This is a senior, hands-on engineering role focused on designing and modernising cloud network services while enabling rapid, seamless cloud adoption. The for the Senior GCP VDC Network Engineer position is suited to an experienced GCP networking specialist who combines deep technical capability with strong collaboration skills, enjoys working in cross-functional feature teams and can lead technical growth within engineering environments. Responsibilities for the Senior GCP VDC Network Engineer: Design, implement and manage GCP Virtual Data Centre network architecture for enterprise workloads Configure and maintain VPCs, subnets, firewalls, routing and peering for secure and scalable connectivity Implement hybrid connectivity solutions including Cloud VPN and Interconnect for on-premise and multi-cloud integration Develop and manage Infrastructure as Code for network resources using Terraform and Terraform Cloud Automate network provisioning and configuration workflows using Python Enforce GCP organisation policies covering network security, encryption and access control Integrate network deployments into CI/CD pipelines to enable automated provisioning and updates Implement policy-as-code guardrails for network governance Optimise network performance, reliability and resilience through monitoring and proactive tuning Collaborate with security teams to implement best practice network controls Support migration of legacy network configurations into unified, reusable templates Troubleshoot and resolve complex networking issues across GCP VDC environments Provide technical leadership and mentoring to engineers within the team Essential Skills for the Senior GCP VDC Network Engineer: Strong hands-on experience with GCP networking including VPCs, subnets, firewalls, routing and peering Proven experience delivering hybrid connectivity using Cloud VPN and Interconnect Strong Infrastructure as Code expertise using Terraform and Terraform Cloud Python scripting for automation and tooling Experience integrating network automation into CI/CD pipelines Knowledge of GCP organisation policies and policy-as-code frameworks GCP certification, ideally Professional Cloud Network Engineer Desirable Skills for the Senior GCP VDC Network Engineer: Experience with enterprise cloud engineering platforms Strong stakeholder engagement and communication capability Experience operating as a senior SME within cloud engineering teams If you are an experienced GCP Network Engineer with strong cloud architecture and automation expertise, looking to lead scalable enterprise cloud networking initiatives, please apply in the immediate instance.
Apr 16, 2026
Full time
Senior GCP VDC Network Engineer Salary: up to £90,000 + Bonus + Benefits Location: Manchester - 2/3 days onsite Working Hours: 40 hours per week A globally established organisation is seeking a Senior GCP VDC Network Engineer to join a Public Cloud Platform function, driving scalable, secure and compliant Google Cloud networking solutions across enterprise environments. This is a senior, hands-on engineering role focused on designing and modernising cloud network services while enabling rapid, seamless cloud adoption. The for the Senior GCP VDC Network Engineer position is suited to an experienced GCP networking specialist who combines deep technical capability with strong collaboration skills, enjoys working in cross-functional feature teams and can lead technical growth within engineering environments. Responsibilities for the Senior GCP VDC Network Engineer: Design, implement and manage GCP Virtual Data Centre network architecture for enterprise workloads Configure and maintain VPCs, subnets, firewalls, routing and peering for secure and scalable connectivity Implement hybrid connectivity solutions including Cloud VPN and Interconnect for on-premise and multi-cloud integration Develop and manage Infrastructure as Code for network resources using Terraform and Terraform Cloud Automate network provisioning and configuration workflows using Python Enforce GCP organisation policies covering network security, encryption and access control Integrate network deployments into CI/CD pipelines to enable automated provisioning and updates Implement policy-as-code guardrails for network governance Optimise network performance, reliability and resilience through monitoring and proactive tuning Collaborate with security teams to implement best practice network controls Support migration of legacy network configurations into unified, reusable templates Troubleshoot and resolve complex networking issues across GCP VDC environments Provide technical leadership and mentoring to engineers within the team Essential Skills for the Senior GCP VDC Network Engineer: Strong hands-on experience with GCP networking including VPCs, subnets, firewalls, routing and peering Proven experience delivering hybrid connectivity using Cloud VPN and Interconnect Strong Infrastructure as Code expertise using Terraform and Terraform Cloud Python scripting for automation and tooling Experience integrating network automation into CI/CD pipelines Knowledge of GCP organisation policies and policy-as-code frameworks GCP certification, ideally Professional Cloud Network Engineer Desirable Skills for the Senior GCP VDC Network Engineer: Experience with enterprise cloud engineering platforms Strong stakeholder engagement and communication capability Experience operating as a senior SME within cloud engineering teams If you are an experienced GCP Network Engineer with strong cloud architecture and automation expertise, looking to lead scalable enterprise cloud networking initiatives, please apply in the immediate instance.
Underwriting Developer, Savings & Retirement
Pacific Asset Management, LLC
Underwriting Developer, Savings & Retirement page is loaded Underwriting Developer, Savings & Retirementlocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R16341 Job Title Underwriting Developer, Savings & Retirement Job Description The Role (12 months FTC) As an Underwriting Developer, Savings & Retirement, you will be working closely with the AVP, Global Underwriting & Claims Development, Protection to support our strategic new entry into the Individual Retirement Income market, with a particular focus on developing individual lives annuities underwriting philosophy. This role will ideally be based in London to support the strategic entry to the UK & wider European retirement income markets.As an Underwriting Developer you will develop and implement an underwriting proposition that meets both client needs and is consistent with PL Re's strategic focus, including the development of risk-based underwriting frameworks suitable for automation.You'll be working in a company that values your technical skills, the innovative ideas and solutions you bring into the work you do, and your ability to communicate those ideas effectively. As a member of the wider Savings and Retirement community the incumbent is expected to help promote a culture across Savings & Retirements consistent with the Pacific Life Re target culture and consistent with the company's Principles and Behaviours.Within Savings and Retirement, we have a vision to be Partnering with our clients globally to provide stability and confidence in retirement. Duties Ocean Development - 70-80% of time Leading the development of individual lives annuities underwriting philosophy, defining underwriting intent, risk segmentation, decision frameworks, and boundaries aligned to Pacific Life Re's strategic objectives. Develop, document, and maintain research-based loading (RBL) papers that translate research, experience, and market insight into clear, defensible underwriting positions suitable for automation. Lead and coordinate research-based Ocean content reviews, including evaluation of emerging risks, medical, financial, and behavioural factors relevant to individual annuities underwriting and claims. Define and maintain a clear Ocean content roadmap for individual annuities underwriting, with pragmatic prioritisation and alignment to business and client needs. Partner closely with existing life insurance underwriting and claims developers to ensure annuities underwriting philosophy is clearly articulated, logically structured, and fit for translation into automated underwriting rules. Review, challenge, and approve proposed annuities underwriting content and logic developed by others, ensuring consistency, quality, and adherence to agreed risk philosophy. Contribute as required to Ocean content deployments (e.g. clarification of logic, testing/coding support, expert input). Support and Development - 20-30% of time Design and maintain governance frameworks, standards, and documentation for individual lives annuities underwriting content, including change control, peer review, and sign-off processes. Support risk assessment, due diligence, and underwriting input for annuities tenders and quotes, ensuring underwriting positions are clearly articulated and commercially defensible. Lead the development and delivery of internal training on individual annuities underwriting and claims philosophy, Ocean content, and research-based decision-making for underwriting, claims, and commercial stakeholders. Contribute to internal and external thought leadership, including guidance papers, presentations, and articles aligned with annuities underwriting and clams research and Ocean content developments. Strengthen collaboration across Underwriting & Claims Development, R&D, Medical Analytics, Strategic Analytics, and commercial teams to support product innovation and the evolution of annuities underwriting capability. Essential Experience Ability to translate research and evidence into clear underwriting outcomes, including contributing to the development of underwriting philosophy, guidelines, or content documentation. Experience analysing and interpreting data to support underwriting and research-based underwriting decision making. Experience working with underwriting decision frameworks or structured underwriting logic that is deployed into underwriting platforms. Experience working in an annuity underwriting environment within an insurance or reinsurance company. Working knowledge of annuities industry regulations. Commercial Judgement Ability to apply judgement and develop practical solutions to underwriting and risk challenges. Ability to communicate effectively with stakeholders across underwriting, technical, and pricing teams, including teams responsible for downstream system implementation. Organised, detail-focused, and able to manage competing priorities in a fast-paced environment. Comfortable working with non-standard or unstructured requests with appropriate guidance. Motivated to take ownership of assigned work and deliver high-quality outcomes. Desirable Experience Previous experience working in an insurance or reinsurance environment. Strong data literacy, with the ability to draw conclusions from analysis and articulate implications for underwriting. Experience working with automated underwriting and/or claims systems and underwriting manuals. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donationsAs part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and
Apr 16, 2026
Full time
Underwriting Developer, Savings & Retirement page is loaded Underwriting Developer, Savings & Retirementlocations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R16341 Job Title Underwriting Developer, Savings & Retirement Job Description The Role (12 months FTC) As an Underwriting Developer, Savings & Retirement, you will be working closely with the AVP, Global Underwriting & Claims Development, Protection to support our strategic new entry into the Individual Retirement Income market, with a particular focus on developing individual lives annuities underwriting philosophy. This role will ideally be based in London to support the strategic entry to the UK & wider European retirement income markets.As an Underwriting Developer you will develop and implement an underwriting proposition that meets both client needs and is consistent with PL Re's strategic focus, including the development of risk-based underwriting frameworks suitable for automation.You'll be working in a company that values your technical skills, the innovative ideas and solutions you bring into the work you do, and your ability to communicate those ideas effectively. As a member of the wider Savings and Retirement community the incumbent is expected to help promote a culture across Savings & Retirements consistent with the Pacific Life Re target culture and consistent with the company's Principles and Behaviours.Within Savings and Retirement, we have a vision to be Partnering with our clients globally to provide stability and confidence in retirement. Duties Ocean Development - 70-80% of time Leading the development of individual lives annuities underwriting philosophy, defining underwriting intent, risk segmentation, decision frameworks, and boundaries aligned to Pacific Life Re's strategic objectives. Develop, document, and maintain research-based loading (RBL) papers that translate research, experience, and market insight into clear, defensible underwriting positions suitable for automation. Lead and coordinate research-based Ocean content reviews, including evaluation of emerging risks, medical, financial, and behavioural factors relevant to individual annuities underwriting and claims. Define and maintain a clear Ocean content roadmap for individual annuities underwriting, with pragmatic prioritisation and alignment to business and client needs. Partner closely with existing life insurance underwriting and claims developers to ensure annuities underwriting philosophy is clearly articulated, logically structured, and fit for translation into automated underwriting rules. Review, challenge, and approve proposed annuities underwriting content and logic developed by others, ensuring consistency, quality, and adherence to agreed risk philosophy. Contribute as required to Ocean content deployments (e.g. clarification of logic, testing/coding support, expert input). Support and Development - 20-30% of time Design and maintain governance frameworks, standards, and documentation for individual lives annuities underwriting content, including change control, peer review, and sign-off processes. Support risk assessment, due diligence, and underwriting input for annuities tenders and quotes, ensuring underwriting positions are clearly articulated and commercially defensible. Lead the development and delivery of internal training on individual annuities underwriting and claims philosophy, Ocean content, and research-based decision-making for underwriting, claims, and commercial stakeholders. Contribute to internal and external thought leadership, including guidance papers, presentations, and articles aligned with annuities underwriting and clams research and Ocean content developments. Strengthen collaboration across Underwriting & Claims Development, R&D, Medical Analytics, Strategic Analytics, and commercial teams to support product innovation and the evolution of annuities underwriting capability. Essential Experience Ability to translate research and evidence into clear underwriting outcomes, including contributing to the development of underwriting philosophy, guidelines, or content documentation. Experience analysing and interpreting data to support underwriting and research-based underwriting decision making. Experience working with underwriting decision frameworks or structured underwriting logic that is deployed into underwriting platforms. Experience working in an annuity underwriting environment within an insurance or reinsurance company. Working knowledge of annuities industry regulations. Commercial Judgement Ability to apply judgement and develop practical solutions to underwriting and risk challenges. Ability to communicate effectively with stakeholders across underwriting, technical, and pricing teams, including teams responsible for downstream system implementation. Organised, detail-focused, and able to manage competing priorities in a fast-paced environment. Comfortable working with non-standard or unstructured requests with appropriate guidance. Motivated to take ownership of assigned work and deliver high-quality outcomes. Desirable Experience Previous experience working in an insurance or reinsurance environment. Strong data literacy, with the ability to draw conclusions from analysis and articulate implications for underwriting. Experience working with automated underwriting and/or claims systems and underwriting manuals. Working For Pacific Life Re Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities. Benefits (Only for Permanent and Fixed Term Employees) Leave 25 days of annual leave with option to buy/sell more days Adoption and fertility leave Generous enhanced parental leaveHealthcare Comprehensive private insurance coverage for employee and dependents Group Life Insurance coverage of 9x basic annual salary and Group Income Protection up to 75% of basic annual salary Optical benefitsSavings & Retirement 15% combined employee/employer contributionsWellness Subsidized gym membership Access to Employee Assistance Program Cycle to Work and Electric Car Salary Sacrifice Scheme Time off for volunteering Charitable matching of employee donationsAs part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible. Pacific Life Re Values At Pacific Life Re, our vision is to bring an innovative and dynamic approach to the marketplace. Our global team is not afraid to disrupt and challenge industry thinking to provide the best life and health reinsurance services possible. Working in some of the most complex and fast-moving markets has taught us that knowledge and innovation go hand in hand. Today, we are continuing our rapid growth internationally with offices across Europe, Asia, North America, Australia, and
London Stock Exchange Group
Senior Analyst-FX Technical Bank Integrations
London Stock Exchange Group
The Client Technical Services department is part of the LSEG FX business. It comprises of FX Technical Onboarding, Technical Account Management, Certification, STP (Straight Through Processing) and Venue Onboarding teams.The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers. Venues supported are FXall, Price Stream and Matching.The team works closely with various areas of the wider business, including Sales and Account Management teams, Product, Product Development, and other resolver teams to onboard clients to FX platforms and act as the main point of contact for customers during their technical FX onboarding journey. Role Description - The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and handling participant reference data across all the FX venues. It also involves automation/scripting of various manual processes to improve the overall efficiency of the onboarding process. Key Responsibilities Collaborate with internal stakeholders.Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.Keep up to date with changes to products and services to maintain quality of service.Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.Onboard market makers to FXall FIX APIs.Certify customer FIX messages against internal LSEG FX FIX specifications.Onboard customers to FXI and handle their participant data.Liaise with clients and internal groups to handle Price Stream Entitlement requests.Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency. Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required. Key Behaviours Integrity Has the sustained drive and energy to deliver quality and timely supportWillingly puts in the effort to ensure activities completed on time and to the quality requiredAbility to work to deadlines and under pressureLeads by exampleBuilds trust by keeping their wordConsistent and fair approach towards team Partnership Deals with conflict successfullySeeks information/inputs from colleagues/clients and communicates openlyUses all available resources and toolsets to investigate and resolve incidentsTakes on routine tasks as necessaryA confident teammate with good interpersonal skills and a 'can do' demeanourActively seeks feedback on their own performanceGood listener that understands matters well to decide on next steps Change Open to and willingly embraces new processes / approaches / ways of working.Enthusiastic to achieve, develop and learn new skills.Raises suggestions to improve the service provided. Excellence Oral and written communications are tailored to their audience's needs;Pro-active and demonstrates initiative;Prioritizes activities according to business and operational need;Performs structured analysis and problem solvingAnalyses issues to identify the most appropriate solutionsPlans activities, provides progress reports, attends relevant meetings to represent teamCarries out work without prompting and close supervision Key Skills Degree or equivalent experience level.Proven Customer Service skills and experience.Good communication and problem-solving skills.Understanding or working experience with FIX messaging protocol.Exposure to or experience with certification/conformance trading software testing.Worked in a professional and customer-focused environment where detailed process/procedures are followed.FX market experience, understanding of FX products and order behaviours.Strong standout colleague with ability to work in a fast-paced environment and under pressure.Flexible to work within EMEA time zones until 18:00 GMT. Helpful Sophisticated knowledge of MS Platforms with exposure to process automation.Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.Exposure to trading platforms especially FXall/FX Matching is an advantage.Experience working in FX markets, understanding of FX products and order types.Strong analytical and logical thinking capabilities.Highly motivated with strong social skills.Experience/exposure to Python/SQL/Java or any other language useful for scripting and automation. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think,
Apr 16, 2026
Full time
The Client Technical Services department is part of the LSEG FX business. It comprises of FX Technical Onboarding, Technical Account Management, Certification, STP (Straight Through Processing) and Venue Onboarding teams.The FX Technical Onboarding team is responsible for leading customers through the FX technical onboarding journey including processing technical enablements and performing conformance testing of FX customers. Venues supported are FXall, Price Stream and Matching.The team works closely with various areas of the wider business, including Sales and Account Management teams, Product, Product Development, and other resolver teams to onboard clients to FX platforms and act as the main point of contact for customers during their technical FX onboarding journey. Role Description - The role mainly consists of creating or updating technical user configurations for FX customers, as well as organising network enablements, acting as primary liaison for buy and sell-side FX customers, software certification for various FX APIs and handling participant reference data across all the FX venues. It also involves automation/scripting of various manual processes to improve the overall efficiency of the onboarding process. Key Responsibilities Collaborate with internal stakeholders.Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.Keep up to date with changes to products and services to maintain quality of service.Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.Onboard market makers to FXall FIX APIs.Certify customer FIX messages against internal LSEG FX FIX specifications.Onboard customers to FXI and handle their participant data.Liaise with clients and internal groups to handle Price Stream Entitlement requests.Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency. Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required. Key Behaviours Integrity Has the sustained drive and energy to deliver quality and timely supportWillingly puts in the effort to ensure activities completed on time and to the quality requiredAbility to work to deadlines and under pressureLeads by exampleBuilds trust by keeping their wordConsistent and fair approach towards team Partnership Deals with conflict successfullySeeks information/inputs from colleagues/clients and communicates openlyUses all available resources and toolsets to investigate and resolve incidentsTakes on routine tasks as necessaryA confident teammate with good interpersonal skills and a 'can do' demeanourActively seeks feedback on their own performanceGood listener that understands matters well to decide on next steps Change Open to and willingly embraces new processes / approaches / ways of working.Enthusiastic to achieve, develop and learn new skills.Raises suggestions to improve the service provided. Excellence Oral and written communications are tailored to their audience's needs;Pro-active and demonstrates initiative;Prioritizes activities according to business and operational need;Performs structured analysis and problem solvingAnalyses issues to identify the most appropriate solutionsPlans activities, provides progress reports, attends relevant meetings to represent teamCarries out work without prompting and close supervision Key Skills Degree or equivalent experience level.Proven Customer Service skills and experience.Good communication and problem-solving skills.Understanding or working experience with FIX messaging protocol.Exposure to or experience with certification/conformance trading software testing.Worked in a professional and customer-focused environment where detailed process/procedures are followed.FX market experience, understanding of FX products and order behaviours.Strong standout colleague with ability to work in a fast-paced environment and under pressure.Flexible to work within EMEA time zones until 18:00 GMT. Helpful Sophisticated knowledge of MS Platforms with exposure to process automation.Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.Exposure to trading platforms especially FXall/FX Matching is an advantage.Experience working in FX markets, understanding of FX products and order types.Strong analytical and logical thinking capabilities.Highly motivated with strong social skills.Experience/exposure to Python/SQL/Java or any other language useful for scripting and automation. Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think,
Multi-Site Security Officer
Anchor Group Services Gloucester, Gloucestershire
Gloucester, United Kingdom Posted on 31/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Multi-SiteSecurity Officer WorkingHours: Zero hours Location: Covering sites in both Gloucester and Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team as a Multi-Site Security Officer, covering sites in Gloucester and Swindon. You will be responsible for conducting regular patrolsthroughout the shopping centres, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As Multi-Site Security Officer, you will be required to support the site security teams by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. As this role requires you to provide cover at sites in both Gloucester and Swindon, you must hold a valid UK driving licence and have access to your own transport. Thesuccessful candidate must also have a valid SIA Licence as a minimum, with CCTVpreferred. Dutiesinclude: Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Essential: Valid frontline SIA licences DS or SG Essential: Valid UK driving licence and have access to your own transport Full 5-year employment checkable history Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards Free on-site parking What's Next? If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Gloucester,Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow, Swindon. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
Apr 16, 2026
Full time
Gloucester, United Kingdom Posted on 31/03/2026 With a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers. With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you. Apply today and become part of Team Anchor, we are excited to be a part of your journey. Job Description Job Role: Multi-SiteSecurity Officer WorkingHours: Zero hours Location: Covering sites in both Gloucester and Swindon Reportingto: Operations Manager Overview An excitingopportunity has arisen at Anchor Group Services, for an experienced security officer to join our established security team as a Multi-Site Security Officer, covering sites in Gloucester and Swindon. You will be responsible for conducting regular patrolsthroughout the shopping centres, monitoring activity to ensure a safe and secureenvironment for all visitors and staff. You will respond promptly toincidents, liaise professionally with members of the public and sitemanagement, and maintain accurate records in line with operational procedures.A strong presence, attention to detail, and commitment to upholding site securitystandards are essential. As Multi-Site Security Officer, you will be required to support the site security teams by being flexible and reliable to cover shifts as required, this includes working a variety of hours and shifts. As this role requires you to provide cover at sites in both Gloucester and Swindon, you must hold a valid UK driving licence and have access to your own transport. Thesuccessful candidate must also have a valid SIA Licence as a minimum, with CCTVpreferred. Dutiesinclude: Protecting theclient's property, people and/or assets by providing security services indirect accordance with the sites published Assignment Instructions (AI's) andsite-specific procedures Preventinglosses and damage by reporting irregularities; informing offenders of policyand procedures Preventingand escalating incidents in a timely, accurate and appropriate manner to theControl Room/ Shift Manager/Operations Manager/Emergency Services asappropriate for serious incidents Operatingand monitoring site CCTV equipment Completingreports by recording observations, information, occurrences, and surveillanceactivities Maintainingorganisation's stability and reputation by complying with legal requirements Contributingto team effort by accomplishing related results as needed Acting as afirst line support to customers and visitors to site, providing a professionaland friendly service Understandingthe needs of our customer, respond accordingly to customer queries and requestsand take appropriate action Maintainingprofessional conduct at all times Requirements Essential: Valid frontline SIA licences DS or SG Essential: Valid UK driving licence and have access to your own transport Full 5-year employment checkable history Customer service experience and confidence to handleconflict in a correct manner Flexible to meet the job requirements Excellent communication skills both written and verbal Smart appearance and be well-groomed Reliable and punctual High level of enthusiasm and passion Ability to work in a fast-moving environment Access to a rangeof nationally recognised courses to help further your career, via the AnchorAcademy Access to SIA andFirst Aid training at discounted rates, with financial support available Auto EnrolmentPension (if earnings reach the minimum requirement for auto-enrolment) Stream -access to pay as you earn it Cycle to WorkScheme Available Full uniformprovided Free EmployeeAssistance Programme 24/7 including access to counselling HospitalSaturday Fund Reward andRecognition awards Free on-site parking What's Next? If you would like to be considered forthis position, APPLY NOW and we will be in touch. Other companies may call this role: SecurityOfficer, Security Guard, Security Personnel, Protection Officer, LossPrevention Officer, Security Specialist, Safety Officer, Security Coordinator,Security Analyst, Asset Protection Officer, Security Operations Officer,Security Risk Officer, Facilities Security Officer, Protection Officer,Workplace Safety & Security Officer, SIA Security Officer, SecurityEnforcement Officer Within commuting distance of: Gloucester,Cheltenham, Stroud, Tetbury, Cirencester, Churchdown, Painswick, Fairford, Evesham, Chipping Sodbury, Malmesbury, Wickwar, Naunton, Northleach, Bibury, South Cerney, Great Malvern, Mangotsfield, Kingswood, Castle Combe, Chepstow, Swindon. Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.
London Stock Exchange Group
Engineer, Application Management
London Stock Exchange Group
The role is to provide application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through improvements and performance tuning is also required.Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.They need to be experts in the underlying technologies used by the applications. They are required to provide detailed technical support for developers producing bug fixes & new releases of these applications.Must be self-motivating with the ability to prioritize work among the team. Key Responsibilities Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Platforms / Clearing Services including SwapAgent & RepoAgentSupport of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor ServiceNow for IncidentsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow detailed incident management procedures Bug fixes and improvements to LCH products Design solutions for longer term fixes for application bugs and minor functionality improvement requestsImplement application fixesUpdate Bitbucket with source code changes where vitalUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with Business Partners Should be willing to work on shifts as per the monthly roster Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and look after issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during bug fixes, design and implementationAct as SME for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality checks potential changes Review development release packages prior to production deploymentProvide benefit of experience in the business area and application PERSON SPECIFICATION Education: B.Tech/BE graduate. Required skills and experience Strong UNIX/Linu x working or hands on experience. Scripting skills ( Shell scripting, Python ) Exposure to DevOps and related Technologies : CI/CD , Jenkins, Ansible Exposure to AWS Cloud Technologies (EC2, EBS, RDS, VPC) Experience in Configuring and monitoring using DataDog Exposure to the Murex (Preferred) Exposure to XML / Oracle Database /SQL Experience with IBM MQ ( Preferred ) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository (Ideally Bitbucket) Control M experience ( Preferred ) Understanding of product development lifecycle and methodologies Person Specification Experience in Financial or an investment banking environment. Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class. Excellent analytical skills, Attention to Detail and problem-solving abilities. Experience of working in an IT support team. Proven technical background in the core technologies with several years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior managementProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Apr 16, 2026
Full time
The role is to provide application support for the respective production, pre-production, and test functions by Investigating issues, developing fixes, supporting new releases, performing general maintenance and administration. New functionality through improvements and performance tuning is also required.Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.They need to be experts in the underlying technologies used by the applications. They are required to provide detailed technical support for developers producing bug fixes & new releases of these applications.Must be self-motivating with the ability to prioritize work among the team. Key Responsibilities Support of the LSEG Post Trade / London Clearing House (LCH) applications related to Shared Technical Platforms / Clearing Services including SwapAgent & RepoAgentSupport of a critical element of the London financial infrastructure. Resolve Incidents and Problems Monitor ServiceNow for IncidentsAnalyze problems and decide on suitable resolutionsApply resolutions following the LCH Change Management procedureReport status to relevant business and IT teamsRecord progress of incident resolution in ServiceNowFollow detailed incident management procedures Bug fixes and improvements to LCH products Design solutions for longer term fixes for application bugs and minor functionality improvement requestsImplement application fixesUpdate Bitbucket with source code changes where vitalUpdate relevant WIKI/ documentation with changesCo-ordinate the Release process for new releasesWork to the ITIL standard following LCH policies Building and supporting environments Configuring monitoring and logging software (Datadog preferably) on all resources of the application service Maintain working relationship with Business Partners Should be willing to work on shifts as per the monthly roster Out of hours support / On-call support Be available for overnight support of production services to ensure successful completion of processingRespond to overnight calls and look after issuesSupport weekend releases and maintenance workParticipate in Production out of hours activities such as Disaster Recovery exercises Consultancy Provide consultancy during bug fixes, design and implementationAct as SME for the application and the relevant business domain Assist in project related work Carry out requirements as defined by project team Quality checks potential changes Review development release packages prior to production deploymentProvide benefit of experience in the business area and application PERSON SPECIFICATION Education: B.Tech/BE graduate. Required skills and experience Strong UNIX/Linu x working or hands on experience. Scripting skills ( Shell scripting, Python ) Exposure to DevOps and related Technologies : CI/CD , Jenkins, Ansible Exposure to AWS Cloud Technologies (EC2, EBS, RDS, VPC) Experience in Configuring and monitoring using DataDog Exposure to the Murex (Preferred) Exposure to XML / Oracle Database /SQL Experience with IBM MQ ( Preferred ) Knowledge of Network Diagnostics & Web Servers Hands-on in version control repository (Ideally Bitbucket) Control M experience ( Preferred ) Understanding of product development lifecycle and methodologies Person Specification Experience in Financial or an investment banking environment. Familiarity with financial products and financial terms with ground knowledge of the IRD Asset class. Excellent analytical skills, Attention to Detail and problem-solving abilities. Experience of working in an IT support team. Proven technical background in the core technologies with several years of experience. Ability to communicate clearly and concisely to IT and business teams and to senior managementProud to share LSEG in the India is Great Place to Work certified (Jun '25 - Jun '26).Learn more about life and purpose of our company directly from India colleagues' video: Career Stage: Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.LSEG (London Stock Exchange Group) is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential.
Countrystyle Recycling
Artic Planner
Countrystyle Recycling Sittingbourne, Kent
Job Title: Artic Planner Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: Competitive Job Type: Permanent, Full time Hours: Monday - Friday with Saturdays on a rota basis (08:00am to 18:00pm) About Us: Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service. Countrystyle Recycling offers responsible, professional, and sustainable closed-loop recycling in London, Kent and the South East. We offer a range of convenient solutions to make recyclable waste segregation easy. About the role: The purpose of the role is to develop a compliant, effective and profitable daily transport plan and manage fleet resources to ensure business requirements and customer satisfaction is delivered at all times. Responsibilities: Review, allocate and schedule jobs for the Artic fleet to maximise operational and logistical performance, using the Company's Transport Management System (TMS). Liaise with drivers on a regular basis throughout the day to ensure effective vehicle resources are available and ensure safe vehicle operations. Review and support the optimisation of fleet resources and operations to improve profitability and customer service. Assist the Head of Artics with transport activities, including the implementation of road transport compliance policies, standards and procedures. Communicate with internal stakeholders, external customers, third party vehicle suppliers and external maintenance service providers as required, and resolving all customer service queries. Ensure that fleet vehicles are available for scheduled services and compliant to use in all transport operations. Ensure that all queries within the transport operation are dealt with in a timely manner and in accordance with agreed service level agreements. Creation and full analysis of Vehicle Performance Reports (VPR). Input waste transfer notes and weighbridge tickets onto the information management system to a high level of accuracy. Input job requests raised via telephone and email accurately onto the TMS. Daily reconciliation of billing information to ensure accurate invoicing to customers using the Company TMS. Run daily, weekly and monthly reports from the TMS to accurately check the input data and amend accordingly. Liaise with Fleet Compliance and coordinate the investigation of all road transport accidents and infringements. Ensure that all relevant toolbox talks issued by the Compliance team are delivered to the drivers in line with Company Policy. Work closely with the Finance Department to ensure that all disposal invoices for transport activities are fully reconciled. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their egal requirements. About you: Essentials: Strong organisational and planning skills. Excellent communication skills, both verbal and written. Able to prioritise workload and work under pressure. Good geographical knowledge of London and the South East. Proficient with MS Office to include Word, Excel and Outlook. Previous experience in a planning role in a busy transport office environment. Experience of dealing with internal and external customers and service providers. GCSE grade A-C level education. Demonstrate a positive and respectful attitude to others. Demonstrate teamwork and support of others. Versatility and willingness to learn. Desirable: Knowledge of PurGo. Full understanding of driver hours and driving regulations. Full understanding of the London lorry Control rules and regulations. Previous experience in the Waste industry. CPC Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of ; Logistics Supervisor, Transport Supervisor, Artic Logistics Coordinator, Artic Transportation Manager, Freight Planner, Lorry Transport Planner, Supply Chain Coordinator may also be considered for this role.
Apr 16, 2026
Full time
Job Title: Artic Planner Location: Ridham Dock Road, Sittingbourne, Kent, ME9 8SR Salary: Competitive Job Type: Permanent, Full time Hours: Monday - Friday with Saturdays on a rota basis (08:00am to 18:00pm) About Us: Countrystyle is a member of the family-owned Heathcote Holdings Group of resource management companies and as a family run business our people and customers are at the heart of our growth and drive for passion for solution focused service. Countrystyle Recycling offers responsible, professional, and sustainable closed-loop recycling in London, Kent and the South East. We offer a range of convenient solutions to make recyclable waste segregation easy. About the role: The purpose of the role is to develop a compliant, effective and profitable daily transport plan and manage fleet resources to ensure business requirements and customer satisfaction is delivered at all times. Responsibilities: Review, allocate and schedule jobs for the Artic fleet to maximise operational and logistical performance, using the Company's Transport Management System (TMS). Liaise with drivers on a regular basis throughout the day to ensure effective vehicle resources are available and ensure safe vehicle operations. Review and support the optimisation of fleet resources and operations to improve profitability and customer service. Assist the Head of Artics with transport activities, including the implementation of road transport compliance policies, standards and procedures. Communicate with internal stakeholders, external customers, third party vehicle suppliers and external maintenance service providers as required, and resolving all customer service queries. Ensure that fleet vehicles are available for scheduled services and compliant to use in all transport operations. Ensure that all queries within the transport operation are dealt with in a timely manner and in accordance with agreed service level agreements. Creation and full analysis of Vehicle Performance Reports (VPR). Input waste transfer notes and weighbridge tickets onto the information management system to a high level of accuracy. Input job requests raised via telephone and email accurately onto the TMS. Daily reconciliation of billing information to ensure accurate invoicing to customers using the Company TMS. Run daily, weekly and monthly reports from the TMS to accurately check the input data and amend accordingly. Liaise with Fleet Compliance and coordinate the investigation of all road transport accidents and infringements. Ensure that all relevant toolbox talks issued by the Compliance team are delivered to the drivers in line with Company Policy. Work closely with the Finance Department to ensure that all disposal invoices for transport activities are fully reconciled. Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work. Staff must co-operate, report unsafe conditions and comply with the company management systems and safe systems of work as well as co-workers to help everyone meet their egal requirements. About you: Essentials: Strong organisational and planning skills. Excellent communication skills, both verbal and written. Able to prioritise workload and work under pressure. Good geographical knowledge of London and the South East. Proficient with MS Office to include Word, Excel and Outlook. Previous experience in a planning role in a busy transport office environment. Experience of dealing with internal and external customers and service providers. GCSE grade A-C level education. Demonstrate a positive and respectful attitude to others. Demonstrate teamwork and support of others. Versatility and willingness to learn. Desirable: Knowledge of PurGo. Full understanding of driver hours and driving regulations. Full understanding of the London lorry Control rules and regulations. Previous experience in the Waste industry. CPC Benefits: Life Insurance with access to GP24 Commitment to wellbeing through Employee Assistance Programme Electric Car salary sacrifice scheme for eligible employees Cycle to work scheme Company Events GymFlex salary sacrifice Please click on the APPLY button to send your CV for this role. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Candidates with experience or relevant job titles of ; Logistics Supervisor, Transport Supervisor, Artic Logistics Coordinator, Artic Transportation Manager, Freight Planner, Lorry Transport Planner, Supply Chain Coordinator may also be considered for this role.
Lead IT Systems Engineer
Klaviyo Inc.
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. About the team: Klaviyo's global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment. The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team - our end-user support team - as well as with our Security, Risk, and Trust teams and the broader Engineering department. About the role: As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues. How you'll have an impact You'll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth. Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs). Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future. Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives. Implement new processes, and evaluate and improve existing processes. Requirements: 5+ years of experience leading systems administrator teams or equivalent. You have a proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results. You're a subject matter expert on a wide range of IT systems, from enterprise device management, secure identity, and endpoint security. You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies. You're excited about automating workflows and repetitive tasks. You have extensive experience in IdP configuration, management , maintenance and everything in between. Experience with Okta or Azure is preferred but not required. Passion for clean, concise controls and easily editable security functionality within each tool. The candidate must have strong experience working with enterprise-scale networking topics, which includes routing, DNS, and building and maintaining multiple global office networks and VPNs. Knowledgeable in vendor management and IT budget management. You have a baseline to intermediate level of experience with various scripting strategies using Bash, Powershell, or Python. Python is preferred and any AWS Lambda function experience is a plus. Participation in an after-hours on-call rotation with the IT Systems team is required. Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement. Nice to have You've worked with Okta and Okta Workflows or other similar SSO and automation solutions. You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment. Ability to build applications and tools that provide and/or use APIs to transfer data. Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
Apr 16, 2026
Full time
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny. About the team: Klaviyo's global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo's continued scalability and sustainable employee growth in a rapidly evolving environment. The IT Systems team is primarily responsible for SaaS systems administration and end-to-end lifecycle management, building automation, and engineering solutions for both other internal teams and the business. The IT Systems team is highly collaborative, working closely with the IT Searchbar team - our end-user support team - as well as with our Security, Risk, and Trust teams and the broader Engineering department. About the role: As a Lead IT Systems Engineer on the IT Systems team, you will lead the design, implementation, and maintenance of our enterprise SaaS systems. You will spearhead projects that range from SSO/SCIM implementations to complex multi-tool integrations and automations, with a focus on scalability and efficiency. You'll collaborate closely with operations, engineering, and the IT Searchbar team to ensure seamless system performance and act as a technical escalation point for system-related issues. How you'll have an impact You'll mentor team members to grow and develop in their careers and help increase their scope and impact throughout their tenure at Klaviyo. Both give and receive meaningful feedback focusing on empathy, curiosity, and investment in growth. Establish team standards, implement frameworks for intake and prioritization of projects and tasks, and establish and monitor objectives and key results (OKRs). Partner with the stakeholders to build, maintain, and improve tooling/infrastructure and documentation that helps meet the business needs for today and the future. Collaborate with IT and internal teams to automate and improve workflows, implement and enhance escalation processes, and drive IT initiatives. Implement new processes, and evaluate and improve existing processes. Requirements: 5+ years of experience leading systems administrator teams or equivalent. You have a proven track record of defining problem statements, managing technical projects, collaborating with stakeholders, and delivering impactful results. You're a subject matter expert on a wide range of IT systems, from enterprise device management, secure identity, and endpoint security. You have extensive experience deploying hundreds of macOS and iOS devices at scale and building configuration profiles and policies. You're excited about automating workflows and repetitive tasks. You have extensive experience in IdP configuration, management , maintenance and everything in between. Experience with Okta or Azure is preferred but not required. Passion for clean, concise controls and easily editable security functionality within each tool. The candidate must have strong experience working with enterprise-scale networking topics, which includes routing, DNS, and building and maintaining multiple global office networks and VPNs. Knowledgeable in vendor management and IT budget management. You have a baseline to intermediate level of experience with various scripting strategies using Bash, Powershell, or Python. Python is preferred and any AWS Lambda function experience is a plus. Participation in an after-hours on-call rotation with the IT Systems team is required. Demonstrated proficiency in understanding and integrating Large Language Models (LLMs) or other AI technologies into enterprise systems for automation or process improvement. Nice to have You've worked with Okta and Okta Workflows or other similar SSO and automation solutions. You have experience as a systems administrator or systems engineer in a fast-paced and high-growth IT environment. Ability to build applications and tools that provide and/or use APIs to transfer data. Experience with VPC, EC2, Security Groups, ACLs, IAM in AWS and GCP. We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here Our salary range reflects the cost of labour in the country where the job post is advertised. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location. In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility. Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process. Base Pay Range in Local Currency: Get to Know Klaviyo We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us. AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed. Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law. IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses instant messaging platforms, or unsolicited calls. By clicking "Submit Application" you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. You can find our Job Applicant Privacy Notice here and here (FR).
MultiVerse
Senior Software Engineer - AI Adoption Product
MultiVerse
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. Having built a thriving upskilling apprenticeship business we are now doubling down on our AI strategy with the launch of a groundbreaking AI Adoption Platform. This new venture operates as a 'startup' within the business, leveraging Multiverse's established customer base, intellectual property, and experienced team. Our MVP has already demonstrated 7x adoption results in initial pilots by delivering personalized, role- and tool-specific AI use cases and upskilling at scale, enhanced by social features and measurable ROI. We are building a dedicated team to rapidly develop and scale this platform, and we're looking for pioneering individuals to drive its market success from the ground up. This is a rare opportunity to: Develop a category-defining product with proven initial traction into a greenfield UK market Solve a massive enterprise pain point that affects every major global company Build something from scratch while leveraging proven playbooks and IP Shape the future of work in the AI era. About the Role We are building a small foundational team of engineers to build and iterate on our new adoption platform. You'll be working closely together with our AI Adoption Team to build new features from scratch, quickly iterating to improve them as we get customer feedback and continue to evolve our offer. This is a fast paced, scrappy and highly collaborative team, working to solve complex and compelling engineering challenges. We'll provide you with the support, autonomy, and flexibility you need to do your best work. We believe in creating an environment where everyone can thrive and grow, supported by mentorship, learning opportunities, and a strong team culture. You'll Succeed in This Role If You: Care deeply about software engineering and want to continuously develop your craft You thrive in ambiguity and with open-ended briefs Are passionate about the 0 to 1 stage of product development Enjoy working collaboratively and helping others succeed Work effectively in partnership with peers and stakeholders to make decisions Are adaptable and curious about learning new tools, frameworks, and technologies Are excited about exploring the potential of AI-assisted development (e.g., tools like Cursor or Gemini) to enhance quality and velocity About You: Experience working in cross-functional product teams (typically 5+ years, but we welcome strong candidates with equivalent experience) Ability to design, develop, and maintain new products from scratch Excited about working on greenfield projects Comfortable choosing the right tools for the job-our stack includes Python, TypeScript, React, Elixir, AWS Skilled at working across the development lifecycle-from requirements to deployment and ongoing support Collaborative, with experience mentoring or supporting other team members Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year. Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support. Hybrid work offering - we collaborate in the London office 3 days per week. Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year. Team fun - weekly socials, company wide events and office snacks! About Multiverse At Multiverse we equip the workforce to win in the AI era. We achieve this through a powerful blend of software and services, delivering essential AI, tech, and data skills at scale. This translates into tangible value for employers - we've tracked over $2 billion in ROI to date through improvements in productivity and performance. Over of the FTSE 500 trusts Multiverse to transform their workforce, with our customers including John Lewis, Barclays, and the NHS. This success is amplified by strategic alliances with industry leaders such as Microsoft, Salesforce, and Databricks. Our approach has fuelled exceptional growth; a winner of the Sunday Time's Fast Growing Tech companies, we've more than doubled revenue over the last two years. Multiverse is backed by some of Silicon Valley's most prestigious investors, including General Catalyst, Lightspeed Venture Partners, and Index Ventures, with luminaries like Mary Meeker and Martha Lane Fox on our board. As we intensify our focus on AI, both internally and for our customers, we're guided by an exceptional AI advisory board including Professor Mehran Sahami (Chair of Computer Science, Stanford University) and Professor Michael Wooldridge (Ashall Professor of Foundations of Artificial Intelligence, Oxford University). Our commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Safeguarding All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Apr 16, 2026
Full time
Multiverse is the upskilling platform for AI and Tech adoption. We have partnered with 1,500+ companies to deliver a new kind of learning that's transforming today's workforce. Our upskilling apprenticeships are designed for people of any age and career stage to build critical AI, data, and tech skills. Our learners have driven $2bn+ ROI for their employers, using the skills they've learned to improve productivity and measurable performance. In June 2022, we announced a $220 million Series D funding round co-led by StepStone Group, Lightspeed Venture Partners and General Catalyst. With a post-money valuation of $1.7bn, the round makes us the UK's first EdTech unicorn. But we aren't stopping there. With a strong operational footprint and 800+ employees, we have ambitious plans to continue scaling. We're building a world where tech skills unlock people's potential and output. Join Multiverse and power our mission to equip the workforce to win in the AI era. Having built a thriving upskilling apprenticeship business we are now doubling down on our AI strategy with the launch of a groundbreaking AI Adoption Platform. This new venture operates as a 'startup' within the business, leveraging Multiverse's established customer base, intellectual property, and experienced team. Our MVP has already demonstrated 7x adoption results in initial pilots by delivering personalized, role- and tool-specific AI use cases and upskilling at scale, enhanced by social features and measurable ROI. We are building a dedicated team to rapidly develop and scale this platform, and we're looking for pioneering individuals to drive its market success from the ground up. This is a rare opportunity to: Develop a category-defining product with proven initial traction into a greenfield UK market Solve a massive enterprise pain point that affects every major global company Build something from scratch while leveraging proven playbooks and IP Shape the future of work in the AI era. About the Role We are building a small foundational team of engineers to build and iterate on our new adoption platform. You'll be working closely together with our AI Adoption Team to build new features from scratch, quickly iterating to improve them as we get customer feedback and continue to evolve our offer. This is a fast paced, scrappy and highly collaborative team, working to solve complex and compelling engineering challenges. We'll provide you with the support, autonomy, and flexibility you need to do your best work. We believe in creating an environment where everyone can thrive and grow, supported by mentorship, learning opportunities, and a strong team culture. You'll Succeed in This Role If You: Care deeply about software engineering and want to continuously develop your craft You thrive in ambiguity and with open-ended briefs Are passionate about the 0 to 1 stage of product development Enjoy working collaboratively and helping others succeed Work effectively in partnership with peers and stakeholders to make decisions Are adaptable and curious about learning new tools, frameworks, and technologies Are excited about exploring the potential of AI-assisted development (e.g., tools like Cursor or Gemini) to enhance quality and velocity About You: Experience working in cross-functional product teams (typically 5+ years, but we welcome strong candidates with equivalent experience) Ability to design, develop, and maintain new products from scratch Excited about working on greenfield projects Comfortable choosing the right tools for the job-our stack includes Python, TypeScript, React, Elixir, AWS Skilled at working across the development lifecycle-from requirements to deployment and ongoing support Collaborative, with experience mentoring or supporting other team members Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year. Health & Wellness - private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support. Hybrid work offering - we collaborate in the London office 3 days per week. Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year. Team fun - weekly socials, company wide events and office snacks! About Multiverse At Multiverse we equip the workforce to win in the AI era. We achieve this through a powerful blend of software and services, delivering essential AI, tech, and data skills at scale. This translates into tangible value for employers - we've tracked over $2 billion in ROI to date through improvements in productivity and performance. Over of the FTSE 500 trusts Multiverse to transform their workforce, with our customers including John Lewis, Barclays, and the NHS. This success is amplified by strategic alliances with industry leaders such as Microsoft, Salesforce, and Databricks. Our approach has fuelled exceptional growth; a winner of the Sunday Time's Fast Growing Tech companies, we've more than doubled revenue over the last two years. Multiverse is backed by some of Silicon Valley's most prestigious investors, including General Catalyst, Lightspeed Venture Partners, and Index Ventures, with luminaries like Mary Meeker and Martha Lane Fox on our board. As we intensify our focus on AI, both internally and for our customers, we're guided by an exceptional AI advisory board including Professor Mehran Sahami (Chair of Computer Science, Stanford University) and Professor Michael Wooldridge (Ashall Professor of Foundations of Artificial Intelligence, Oxford University). Our commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Safeguarding All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently. Benefits Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that's always stocked! Our Commitment to Diversity, Equity and Inclusion We're an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here. Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy, our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children's Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.
Cloud Engineer - 3rd Line Azure
Bridewell Cardiff, South Glamorgan
Overview One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world's most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team. What you'll be doing The Cloud Engineer is a senior technical role responsible for supporting, maintaining, and evolving Bridewell's Microsoft Azure environment and wider cloud-based services. Acting as a 3rd Line escalation point, you will lead on complex troubleshooting, automation, infrastructure-as-code implementation, and secure cloud operations. You will contribute to strengthening Bridewell's modern infrastructure platforms through innovation, automation, resilience and scalable design. This role includes participation in an on-call rota to support business-critical systems and ensure continuity of service. These are some of the key areas where your role will deliver impact and where most of your role-specific goals and objectives will be based. Responsibilities Azure Infrastructure Management Operate as the senior technical SME for Azure infrastructure, identity, networking, monitoring and governance. Implement improvements using Infrastructure as Code (Terraform or Bicep). Maintain secure configurations in line with best practice (CIS, Microsoft CAF, Zero Trust). Azure Secure Score achieved 90% 95-99.9% uptime across business-critical services, excluding planned maintenance. 3rd Line Escalation, Troubleshooting & Mentoring Resolve complex incidents across Azure, M365, Intune, identity, networking and related on-prem hybrid systems. Act as final escalation point for infrastructure issues. Mentor and upskill team. Automation & DevOps Enablement Build CI/CD pipelines (GitHub Actions or Azure DevOps). Use automation to reduce manual tasks across the IT landscape. Collaborate with Cyber and Engineering teams on secure cloud deployments. AI & Intelligent Automation (Desirable) Support the evaluation and adoption of AI driven capabilities across Azure and M365, including Defender AI features, Copilot integrations and automation opportunities. On Call Responsibility Participate in the IT on call rota to ensure 24/7 availability of key business systems. On-call response time within agreed RTO targets 100% of the time. All on-call incidents documented with follow-up actions within 24 hours. What are we looking for? Essential Proven experience as a 3rd Line IT/Cloud Engineer supporting Azure production environments. Strong hands-on experience with: Azure IaaS & PaaS services ARM/Bicep/Terraform IaC Azure networking (VNets, Firewalls, Private Endpoints, VPN/ExpressRoute) Azure AD/Entra ID, Conditional Access, Identity Governance Azure Monitor, Log Analytics, Sentinel (beneficial) Azure Storage, Key Vault, App Services, Function Apps Strong PowerShell scripting capabilities. Experience supporting modern workplace environments with Intune, Autopilot and Microsoft 365. Strong understanding of Zero Trust, security posture management and cloud governance. Ability to work autonomously and handle complex workloads. Data literacy - Interpreting and communicating system, performance and telemetry data to derive insights, support decision making, and demonstrate ITs contribution to the business. Digital agility - Leveraging Azure, automation tooling, and AI-enabled capabilities to modernise infrastructure, streamline processes, and enhance organisational efficiency. This includes using PowerShell, Terraform/Bicep, GitHub Actions/ADO pipelines, Defender for Cloud, and Power Automate to maximise impact. Desirable Certifications AZ 104 - Azure Administrator Associate AZ 305 - Designing Microsoft Azure Infrastructure Solutions AZ 400 - DevOps Engineer Expert AZ 500 - Azure Security Engineer Associate Experience with: GitHub or Azure DevOps repos and pipelines AI/ML tooling or Copilot integrations What's in it for you? Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasise the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn't end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following: 25 Days Holiday - Plus buy and sell options Flexible Working (around core office hours) Employee Benefit Trust Company Pension Personal Day & Birthday Off - After 1 year of service Family Leave - After 1 year of service Enhanced Maternity based on length of service Dedicated Training Budget Life Assurance Electric Vehicle Scheme & Cycle to Work Scheme Private Healthcare (incl. Gym discounts and vision care) Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion. Note: To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance. Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.
Apr 15, 2026
Full time
Overview One of the most exciting prospects in the UK cyber security sector today, Bridewell is a leading cyber security services company specialising in protecting and transforming critical business functions for some of the world's most trusted organisations. We are the trusted partner for operators of essential services and provide end-to-end cyber security capabilities that help our clients overcome their security challenges, allowing them to operate safely and securely. Bridewell holds the Gold level Investors in People award which we feel solidifies and reflects on the outstanding calibre that makes us truly one team. What you'll be doing The Cloud Engineer is a senior technical role responsible for supporting, maintaining, and evolving Bridewell's Microsoft Azure environment and wider cloud-based services. Acting as a 3rd Line escalation point, you will lead on complex troubleshooting, automation, infrastructure-as-code implementation, and secure cloud operations. You will contribute to strengthening Bridewell's modern infrastructure platforms through innovation, automation, resilience and scalable design. This role includes participation in an on-call rota to support business-critical systems and ensure continuity of service. These are some of the key areas where your role will deliver impact and where most of your role-specific goals and objectives will be based. Responsibilities Azure Infrastructure Management Operate as the senior technical SME for Azure infrastructure, identity, networking, monitoring and governance. Implement improvements using Infrastructure as Code (Terraform or Bicep). Maintain secure configurations in line with best practice (CIS, Microsoft CAF, Zero Trust). Azure Secure Score achieved 90% 95-99.9% uptime across business-critical services, excluding planned maintenance. 3rd Line Escalation, Troubleshooting & Mentoring Resolve complex incidents across Azure, M365, Intune, identity, networking and related on-prem hybrid systems. Act as final escalation point for infrastructure issues. Mentor and upskill team. Automation & DevOps Enablement Build CI/CD pipelines (GitHub Actions or Azure DevOps). Use automation to reduce manual tasks across the IT landscape. Collaborate with Cyber and Engineering teams on secure cloud deployments. AI & Intelligent Automation (Desirable) Support the evaluation and adoption of AI driven capabilities across Azure and M365, including Defender AI features, Copilot integrations and automation opportunities. On Call Responsibility Participate in the IT on call rota to ensure 24/7 availability of key business systems. On-call response time within agreed RTO targets 100% of the time. All on-call incidents documented with follow-up actions within 24 hours. What are we looking for? Essential Proven experience as a 3rd Line IT/Cloud Engineer supporting Azure production environments. Strong hands-on experience with: Azure IaaS & PaaS services ARM/Bicep/Terraform IaC Azure networking (VNets, Firewalls, Private Endpoints, VPN/ExpressRoute) Azure AD/Entra ID, Conditional Access, Identity Governance Azure Monitor, Log Analytics, Sentinel (beneficial) Azure Storage, Key Vault, App Services, Function Apps Strong PowerShell scripting capabilities. Experience supporting modern workplace environments with Intune, Autopilot and Microsoft 365. Strong understanding of Zero Trust, security posture management and cloud governance. Ability to work autonomously and handle complex workloads. Data literacy - Interpreting and communicating system, performance and telemetry data to derive insights, support decision making, and demonstrate ITs contribution to the business. Digital agility - Leveraging Azure, automation tooling, and AI-enabled capabilities to modernise infrastructure, streamline processes, and enhance organisational efficiency. This includes using PowerShell, Terraform/Bicep, GitHub Actions/ADO pipelines, Defender for Cloud, and Power Automate to maximise impact. Desirable Certifications AZ 104 - Azure Administrator Associate AZ 305 - Designing Microsoft Azure Infrastructure Solutions AZ 400 - DevOps Engineer Expert AZ 500 - Azure Security Engineer Associate Experience with: GitHub or Azure DevOps repos and pipelines AI/ML tooling or Copilot integrations What's in it for you? Our vision is to create a safe, inclusive digital world where people and organisations can thrive. Our values of Do the Right Thing, One Team and Above and Beyond emphasise the importance of the part we play in society, and our commitment to our people and clients. Our story to-date has been phenomenal, but success doesn't end here and as we continue to grow and scale, we want to keep the same culture, passion and commitment to high quality that has enabled us to get this far. Bridewell will provide a great career opportunity with continual development as well as the following: 25 Days Holiday - Plus buy and sell options Flexible Working (around core office hours) Employee Benefit Trust Company Pension Personal Day & Birthday Off - After 1 year of service Family Leave - After 1 year of service Enhanced Maternity based on length of service Dedicated Training Budget Life Assurance Electric Vehicle Scheme & Cycle to Work Scheme Private Healthcare (incl. Gym discounts and vision care) Location: Bridewell operates a hybrid and flexible working policy, however you will be required to travel to different sites on occasion. Note: To be eligible for this job you must either hold SC or be eligible and willing to go through security clearance. Bridewell values diversity in the workplace and is a fair and equal opportunity employer. We are committed to creating an equal and inclusive working environment, with the aim that our employees will be truly representative of all sections of society and each person feels respected and able to give their best.
Senior IT Service Delivery Manager
South Western News UK
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Apr 15, 2026
Full time
Who are we? South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight. Join our team and help us continue to bring people together to get the most out of life. About the job The Senior ITService Delivery Manager oversees a number of key functions within the IT department that enables the delivery of a high quality service to end users, ensuring that Service Support and Service Delivery processes are in place to meet business needs. This position will involve liaising directly with stakeholders and requires that you establish and manage expectations within the business. The role will require the post holder to manage and drive the ITService Delivery team to achieve a high standard of work in order to meet the expectations of the business. Your main responsibilities will be: Maintain a high performing IT Service Delivery function to include full management responsibilities of the IT Service Delivery Team. Formulate both short-term day-to-day and longer-term IT Service Delivery plans and identify and work on continuous improvement of the service. Professionally and effectively represent IT to both the internal business and to all IT third party vendors and suppliers. Understand and identify business challenges and develop strategies and solutions to deliver added value to the business. Liaise with Customers to establish the structure of service level agreements (SLAs). Ensures that operational methods, procedures and facilities are documented, maintained and reviewed regularly to maintain their effectiveness and efficiency. Creates, implements, reviews / analyses problem management processes and advises on any improvements that could be implemented, using any tools that may be available. Support projects and develop a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed. Drive internal and third party service review meetings covering performance, service improvements, quality and processes . Ensure that patching and anti-virus updates are carried out promptly and effectively in the desktop environment. Create and maintain regular and accurate management reporting on IT Service performance with the tools available. Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments. Contributes to departmental policy, procedures and practices on matters such as security, health and safety, environmental controls, service facilities and media storage. Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner. Governance - assisting in defining and implementing processes & standards and ensuring staff adhere to them. Supports budget related conversations on different levels. Innovate and encourage innovation within team members. Coach and mentor less experienced staff as required. Empower staff to take responsibility for their jobs and commitments. Foster a spirit of teamwork inclusion and unity amongst the teams. You'll need: Proven experience managing an IT service desk or technical support team in a fast-paced environment. Strong leadership skills with a track record of coaching, developing, and motivating high-performing teams. Solid understanding of IT infrastructure, systems, and support operations across desktop, network, and application environments. In-depth knowledge of IT service management principles; ITIL certification (Foundation or higher) preferred. Exceptional customer service focus, with the ability to drive a user-centric culture and improve service delivery. Experience managing incident, problem, and request workflows, with a strong grasp of SLAs and KPIs. Excellent communication and interpersonal skills, capable of engaging with technical teams, stakeholders, and senior leadership. Experience with enterprise-level IT systems and platforms such as Active Directory, Microsoft Endpoint Manager (Intune) or Entra ID. Strong analytical skills with the ability to produce reports, identify trends, and lead service improvement initiatives. Experience managing service desk tools and platforms (e.g., ServiceNow, BMC Remedy, FreshDesk) It would be great if you had: Experience supporting remote and hybrid working environments, including VPNs and virtual desktop infrastructure (VDI). Project management knowledge or certification (e.g., PRINCE2, PMP) to support service improvement and change initiatives. Understanding of cybersecurity best practices and experience contributing to IT security and compliance efforts. Familiarity with IT change management processes and tools. Experience with service automation tools, AI-powered support technologies, or workflow optimisation. Basic budgeting or cost management experience in an IT services context. About the location Southampton Central is conveniently situated near the city centre. It is a short walk to West Quay shopping centre, a hub for retailers and restaurants, and providesan excellent link between London, Coastal areas and the Isle of Wight. Working pattern You will work an average of 37 hours per week across 5 days, typically office hours. Flexibility will be required and there may be an "on-call" commitment. The Reward In return we offer a competitive salary and a variety of valuable benefits, including: Free duty and leisure travel on SWR services for employees Free leisure travel for spouse/partner and dependants (criteria dependent) 75% discount on many other train operating companies Full training and support with development Excellent pension scheme We all belong at SWR. Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment. We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent. We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive. If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.
Fixed Income eTrading Connectivity - Senior Developer (VP)
Citibank (Switzerland) AG
For additional information, please review . Fixed Income eTrading Connectivity - Senior Developer (VP) About Citi Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Fixed Income eTrading Tech Overview The evolution of electronic trading and automation has changed the way that fixed income products trade forever; driving a need for real-time, low latency pricing, market making and risk technology. In this increasingly electronic and competitive landscape, Citi is key player due to its leading eTrading platform and investment in technology. The Fixed Income eTrading team is at the forefront, by building high-performance low latency technology that supports the execution of billions of dollars of client trades every day. Our competitive advantage is our technology and having a platform that provides exceptional and dependable trading experience. If you have this kind of vision, capable of seeing ahead, of developing a clear path forward in a quest to try the as yet untried, here is the opportunity. Job Purpose: The Fixed Income Connectivity team globally supports connectivity and routing solutions to ECN platforms and clients. This is achieved using a mixture of Direct FIX API connections and a variety of vendors APIs/Platforms. We're seeking to hire an experienced candidate to join the connectivity team in creating a best in class, next generation product for our connectivity needs. The role will involve contributions to the global build-out, as well as maintaining a strong partnership with both internal and external stakeholders. This is a challenging and exciting opportunity to transform the connectivity landscape at Citi. It will involve working directly with internal and external partners to solve both business and technology problems with a direct measurable impact on the business. Key Responsibilities / Role: Designing and developing front office eTrading applications for the trading business Understanding of good design principles and ability to adhere to complex design Development of common, reusable components and services utilizing Citi's best practices Responsible for creating high performance, low latency applications leveraging existing Citi frameworks Ensuring strong reliability, scalability and performance of the core application components Drive architecture and execute on our technical strategy while partnering with various technology teams and to continue to evolve technical architecture roadmap beyond near term objectives Coordinate development with both internal technology teams and Traders, Sales, and Quants Driving engineering standards and continuing to strive for best - whilst utilizing creativity and innovation to improve the technical capabilities of the platform and ensuring it remains stable, flexible, and maintainable Troubleshooting challenging performance and scalability issues Assisting in third line support during core trading hours while working with other e-Trading teams to manage and support the applications Knowledge/Experience: Extensive hand-on coding expertise in C+++ and Core Java, Mult-threading and Concurrency. Any exposure to systems programming (e.g. Rust ) would be useful Strong focus on system performance tuning and experience with low latency programming techniques Strong academic record, ideally with a Bachelors or Masters degree in Computer Science,engineering or related technical or quantitative discipline Demonstrable success in designing and delivering complex applications Strong software development fundamentals, data structures, design patterns, Object-Oriented programming, architecture, algorithms, and problem-solving skills Solid understanding of service architecture and high performance, low latency, and multithreading techniques Experience of developing market connectivity applications is highly desirable Prior experience in building e-trading systems is highly desirable Knowledge of any financial products like Interest Rates, Spread Products, FX, Equities or Futures (e.g. bonds, interest rate swaps, repos) is highly desirable Technical skills include Java, Spring, FIX, Aeron, Solace, Chronicle, TDD, BDD, KDB, REST, Gradle, Git and Unix Scripting Competencies: Strong verbal and written communication skills; ability to face off to business users Self-motivated individual and with determination to achieve goals Willingness to learn, both technically and professionally Strong analytical and problem solving skills Good team working skills and ability to work in a distributed global team environment Ability to work on a fast-pace environment; Flexible and able to deliver quality results in the required timeframeThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.
Apr 15, 2026
Full time
For additional information, please review . Fixed Income eTrading Connectivity - Senior Developer (VP) About Citi Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. Fixed Income eTrading Tech Overview The evolution of electronic trading and automation has changed the way that fixed income products trade forever; driving a need for real-time, low latency pricing, market making and risk technology. In this increasingly electronic and competitive landscape, Citi is key player due to its leading eTrading platform and investment in technology. The Fixed Income eTrading team is at the forefront, by building high-performance low latency technology that supports the execution of billions of dollars of client trades every day. Our competitive advantage is our technology and having a platform that provides exceptional and dependable trading experience. If you have this kind of vision, capable of seeing ahead, of developing a clear path forward in a quest to try the as yet untried, here is the opportunity. Job Purpose: The Fixed Income Connectivity team globally supports connectivity and routing solutions to ECN platforms and clients. This is achieved using a mixture of Direct FIX API connections and a variety of vendors APIs/Platforms. We're seeking to hire an experienced candidate to join the connectivity team in creating a best in class, next generation product for our connectivity needs. The role will involve contributions to the global build-out, as well as maintaining a strong partnership with both internal and external stakeholders. This is a challenging and exciting opportunity to transform the connectivity landscape at Citi. It will involve working directly with internal and external partners to solve both business and technology problems with a direct measurable impact on the business. Key Responsibilities / Role: Designing and developing front office eTrading applications for the trading business Understanding of good design principles and ability to adhere to complex design Development of common, reusable components and services utilizing Citi's best practices Responsible for creating high performance, low latency applications leveraging existing Citi frameworks Ensuring strong reliability, scalability and performance of the core application components Drive architecture and execute on our technical strategy while partnering with various technology teams and to continue to evolve technical architecture roadmap beyond near term objectives Coordinate development with both internal technology teams and Traders, Sales, and Quants Driving engineering standards and continuing to strive for best - whilst utilizing creativity and innovation to improve the technical capabilities of the platform and ensuring it remains stable, flexible, and maintainable Troubleshooting challenging performance and scalability issues Assisting in third line support during core trading hours while working with other e-Trading teams to manage and support the applications Knowledge/Experience: Extensive hand-on coding expertise in C+++ and Core Java, Mult-threading and Concurrency. Any exposure to systems programming (e.g. Rust ) would be useful Strong focus on system performance tuning and experience with low latency programming techniques Strong academic record, ideally with a Bachelors or Masters degree in Computer Science,engineering or related technical or quantitative discipline Demonstrable success in designing and delivering complex applications Strong software development fundamentals, data structures, design patterns, Object-Oriented programming, architecture, algorithms, and problem-solving skills Solid understanding of service architecture and high performance, low latency, and multithreading techniques Experience of developing market connectivity applications is highly desirable Prior experience in building e-trading systems is highly desirable Knowledge of any financial products like Interest Rates, Spread Products, FX, Equities or Futures (e.g. bonds, interest rate swaps, repos) is highly desirable Technical skills include Java, Spring, FIX, Aeron, Solace, Chronicle, TDD, BDD, KDB, REST, Gradle, Git and Unix Scripting Competencies: Strong verbal and written communication skills; ability to face off to business users Self-motivated individual and with determination to achieve goals Willingness to learn, both technically and professionally Strong analytical and problem solving skills Good team working skills and ability to work in a distributed global team environment Ability to work on a fast-pace environment; Flexible and able to deliver quality results in the required timeframeThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resourcesAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Job Family: Applications Development Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review . View Citi's and the poster.

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