The Enterprise Platforms & Security (EP&S) organization delivers the following capabilities for Pfizer. Business application platforms supporting Pfizer's enterprise application and critical business processes. Infrastructure allowing business traffic to travel where it needs to go, internally and externally, along with the appropriate access controls. EP&S secures Pfizer's most important information assets through world class controls and protections and enables Pfizer's business results by making security an enabler and not a roadblock to achieving business results.
The Senior Manager, Desktop Streaming Engineer role is accountable for end-to-end global service design, implementation, and technical solutions development related to Pfizer's Virtual Client Computing platforms. This position is responsible for keeping up with the latest trends and advancements within Virtual Client Computing and evaluating those trends/advancements to determine value of implementation within Pfizer. The person in this role will be an expert with Virtual Client Computing technologies and will be someone of stays on the forefront of virtualization capabilities. Persons in this role will manage their own time to meet objectives; forecasts and plans resource requirements (people, financial and technology).
To succeed in this role, the ideal candidate will have strong business acumen that can be leveraged to ensure technical decisions which support business outcomes and provide the highest quality service delivery to end users. This position requires the ability to establish close partnerships with relevant Platform Engineering and Operations colleagues to ensure alignment in all areas of development strategy, process, operational needs, and other areas relevant to excellence in the asset lifecycle of assets in the portfolio.
ROLE RESPONSIBILITIES
- Pfizer's Virtual Computing Platform Subject Matter Expert and Product owner
- Full end-to-end lifecycle management of Pfizer's Virtual Computing platform(s), including but not limited to architecture, engineering, operational support, roadmaps, plus vendor and stakeholder management.
- Manage resources who assist in supporting the Virtual Client Computing Platform Operations, including but not limited to reviewing the work of others in the department or business line.
- Design and implement solutions to enable automated Virtual Compute provisioning, maintenance, support, and lifecycle management
- Develop and execute continuous improvement plans based upon analysis of operations data and industry trends
- Create and Manage Related Support Content in Pfizer's Knowledge Management System
- Service Delivery: Manage 24x7 global services, continually monitor service quality, and respond to outages or performance issues with a sense of urgency.
- Financial Management: Understand the total cost to deliver services, develop realistic plans to achieve budget reduction targets, and regularly monitor financial performance to plan.
- Vendor Management: Effectively negotiate with multiple 3rd party providers to define support requirements, continually monitor service delivery, and be prepared to rapidly transition to alternate service providers to achieve improved performance and/or cost savings.
- Stakeholder Management: Engage stakeholders across a global organization, anticipate concerns, and take appropriate actions to achieve service delivery and financial commitments.
BASIC QUALIFICATIONS
- B.S. degree in Computer Science, Information Systems, Life Sciences
- Significant experience as an information technology professional in roles such as a software architect and/or developer, systems engineer, computer engineer, engineering lead, technical team lead.
- Experience contributing to the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems in a large-scale enterprise environment.
- High level of energy, ability to manage and gain respect among peers, team, and other stakeholders; be a motivator and thought leader in the organization.
- Strong organizational and planning skills, written/verbal presentation, and the ability to present complex technical information, in a clear and concise manner to a variety of audiences, in large and small groups.
- Exceptional customer relationship skills, across technical and non-technical relationships, including the ability to discover the true requirements underlying feature requests and recommend alternative technical and business approaches.
- Experience building complex, enterprise class solutions that have been successfully delivered to in large scale global environments from initiation to support transition
Technical Skills
- Experience with any Virtual Computing Platforms like AWS, Citrix, Microsoft Azure, and VMWare.
- Strong understanding of ancillary technologies, including but not limited to Networking, User Authentication protocols, Exchange ActiveSync, Network File Shares, and Print Services.
- Strong understanding of enterprise operations and service support processes
- Strong understanding of Microsoft's Desktop and Server Operating Systems
- Proven experience programming with languages such as C , C#, Java, Python, PowerShell
- Proven experience scripting with languages such as JavaScript, VBScript, Perl, PHP, Unix Shell
- Experience in systems integration experience
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- Domestic and International travel of 5-10%.