Customer Service Executive

Are you looking to take the next step in your Customer Service career? If so we are looking for an enthusiastic Customer Service Executive to join our thriving team!

As the first point of contact to our business, you'll be representing us to new and existing customers, so the importance of this role cannot be overstated.

Even if you haven't worked in a customer contact centre before, we will look to train you and provide you with the key skills you need to succeed.

Key Duties and Responsibilities
Respond to around 20% email enquiries and 80% telephone call handling
Deal with customer issues, escalating where necessary
Accurately record and track all customer service requests and queries
Take ownership and accountability for all customer interactions
Report back to team leaders to improve on service

What You Need
Strong verbal and written communication
Good at building rapport
Organised
Calm under pressure

CRB / DBS Check will be carried out

In return we're offering a good salary, 5 weeks holidays, along with clear career development opportunities and rigorous training plan!

Job Types: Full-time, Permanent

Benefits:
Casual dress
Company pension
Cycle to work scheme
On-site parking
Referral programme
Wellness programme
Schedule:
Monday to Friday

Ability to commute/relocate:
Leeds, LS10 2LF: reliably commute or plan to relocate before starting work (required)