Description and requirements
PURPOSE: To deliver a customer focused L&D service to the business through the HR Case Management System and Learning Centre and to be responsible for the organisation, co-ordination and recording of a diverse range of L&D activities.
You will be responsible for: To be the first point of contact for all line managers and employees on any L&D related queries via the HR Case
Management System and the Learning Centre in line withcompany values and acting in accordance with relevant andbest L&D practice.
Ownership of arranging and booking training courses and associated items such as venues, publications & hospitality in an accurate & timely manner in line with L&D procedures & SLA's.
To be an Ambassador of Employee Self Service and the Skanska Academy. To be able to articulate and demonstrate to employees how to access resources for developmental purposes.
To assist in managing the resources within the Learning Centre including the Training Rooms, Heritage Database, cataloguing new resources, managing overdue loans and periodic stock takes. Processing Training Course Attendance Logs. Recording & distributing Certificates.
Liaising with the Procurement & Finance teams with regards to raising Purchase Orders & processing Invoices relating to the booking of training courses.
Maintaining relationships with internal & external suppliers.
Liaising with licensed bodies such as the CITB, UKCG & Construction Skills.
Maintaining 100% Data Integrity of the L&D systems via completion of activities in a timely manner supported by monthly reporting.
We are looking for:- PC literate with strong experience of all Microsoft Office packages
- An understanding of the importance of the customer experience
- High level of attention to detail and accuracy
- Good planning & time management skills enabling the prioritisation of multiple activities
- Ability to work within a process driven environment and deliver to tight deadlines
- Highly motivated to deliver with ability to work under pressure
- Able to work using own initiative but also as part of a team
- Experience within an L&D environment with a particular focus on customer service, query resolution, process administration and L&D systems
Equal opportunitiesWe thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.
Flexible working We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.
Reasonable adjustments We would like you to perform at your best at every stage of our recruitment process. Please contact us using if you require any adjustments that would support you throughout your application.
More information about the role Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska. For a full role profile, please contact us:
Closing date The closing date for this vacancy may be subject to change any time at the sole discretion of the business.