Job Description
Reading Scientific Services Ltd (RSSL) is a cutting-edge Contract Research Organization (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries.
In this role, you will be the first point of contact for food customers, accountable for managing a range of enquiries relating to potential new projects, collating quotes and responding to other general requests for information and ensuring that they are actioned appropriately. You will be part of our friendly team who work closely alongside our technical and sales colleagues to ensure we provide the right solution for each of our clients.
Primary Accountabilities / Responsibilities
To answer and respond to food sector customer enquiries in a timely manner (within 24 hours) issuing quotations as appropriate.
Ensure client satisfaction by acting as the principal interface to respond to their requests whilst delivering an excellent personal customer service.
To optimise client calls by 'selling-on' other services to the client where appropriate. Identify, and pass on sales opportunities to the wider Commercial Team where relevant.
Collaborate with the wider Operations team to ensure client requirements are met in a timely manner.
Manage the collation of multi-department quotations. Co-ordinate food sector client teleconferences in order to scope project requirements to enable quotes to be prepared and issued .
Provide support to wider Food Commercial Team including giving ad-hoc tours of the facility, attending external events, act as deputy to Account Managers for specific Strategic Accounts and provide general support with the collation of proposals
Aid in identifying (potential) customer issues and raise these with the appropriate senior team . Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of, an ethical or compliance issue; apply integrity in all aspects of professional conduct.
What you will bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- A scientific background with a recognized qualification
- Using your personality and technical credibility to develop excellent working relationships with clients and laboratory staff and to provide a positive, enthusiastic energy and drive
- Being a team player and taking initiative
- Effectively interacting by telephone, in writing, and face-to-face
- Handling multiple projects at once using an organized approach
- Offering advice and guidance on a broad range of scientific techniques to clients
More about this role
Education / Certifications: Educated to a Science Degree / HNC level in a relevant scientific discipline or equivalent relevant experience in a laboratory.
Job specific requirements:
Excellent organizational skills, including time management and priority setting.
Customer services experience
Excellent inter-personal skills and technical credibility, to interact effectively with clients and colleagues by telephone, written communication and face-to-face.
Fluent in English.
In return for your commitment, drive and enthusiasm, we offer an attractive benefits package along with hybrid working within a highly successful international business that offers financial rewards and resources, including bonus scheme, contributory pension, life assurance, generous holiday allowance and a flexible benefits programme.
RSSL website:
YouTube channel:
LinkedIn page:
Company: Reading Scientific Services Limited
No Relocation support available
Business Unit Summary
Reading Scientific Services, Ltd. (RSSL) is a cutting-edge contract research organization (CRO), providing research, analysis and consultancy to the food and pharmaceutical sectors. Whether we are creating new products, validating medicines or solving investigations, we take pride in being a leader in our field, serving clients from across 60 countries.
We were recognized in 2019 as an Enlightened Employer, Women in Business and Thames Valley Tech finalists and in 2018, one of our family members earned the Food & Drink Federation's Scientist of the Year. Enriched by our parent company, Mondelēz International, our diverse team of 300 includes 23 nationalities, creating a family feel as we strive toward our mission of "Science Enhancing Lives."
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Commercial RSSL
Science & Engineering