Job Description
What are we looking for?
We have the opportunity for a strong Administrator to join our Surveyor team on a 6 month fixed term contract.
You will be providing administrative support to internal and external customers as part of the Repairs Team, support to the surveying service and receive and respond to customer' maintenance related enquiries and carry out all administrative duties related to this role, whilst providing an excellent level of customer service.
This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home. Please note, one of your office days, must be a Friday.
However it's important to note that we will need you to be in the office whilst you are training which usually last's around 4-6 weeks, this is so we can get you get up to speed and ensure you are fully set up in your new role.
Some of the key tasks and responsibilities include:
To be successful in this role, we'd be looking for the following...
What's in it for you?
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day.
In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include:
& much more! Check out our handy benefits flyer
to see what else we can offer you!
Do you care about the same things we do?
We have three values we work by. When we meet, we'll need you to show us how they are important to you too.
Our EDI Policy:
At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age.
At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers.
As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website.
So who are we?
PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all.
Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.
Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.
As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.
We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email
We have the opportunity for a strong Administrator to join our Surveyor team on a 6 month fixed term contract.
You will be providing administrative support to internal and external customers as part of the Repairs Team, support to the surveying service and receive and respond to customer' maintenance related enquiries and carry out all administrative duties related to this role, whilst providing an excellent level of customer service.
This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home. Please note, one of your office days, must be a Friday.
However it's important to note that we will need you to be in the office whilst you are training which usually last's around 4-6 weeks, this is so we can get you get up to speed and ensure you are fully set up in your new role.
Some of the key tasks and responsibilities include:
- Manage surveyors diaries
- Process all works associated with the work to void properties including but not limited to raising work orders, processing keys, booking pre void inspections, follow utilities process and all other voids related tasks as required
- Book surveyor pre and post inspections
- Raise auditor requests for surveyors
- Book mutual exchange inspections for surveyors
- Complete customer feedback on surveyor related tasks
- Manage the surveyors email inbox
- Assist colleagues with all surveyor related enquiries
- Receive and process repairs requests from customers, staff, external stakeholders and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter and face to face
- Administer CRM, Northgate and other databases in use by the organisation.
- Provide administrative support for the decant process
To be successful in this role, we'd be looking for the following...
- Experience in a role dealing with customers and responding to customer queries
- Administration experience
- Experience in monitoring and maintaining databases
- Excellent IT skills
- Experience of collating information, reporting and evaluating outcomes
What's in it for you?
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day.
In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include:
- 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
- Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others
- Performance related pay - We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues
- Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
- Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more!
- Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
- Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets
- Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs
& much more! Check out our handy benefits flyer
to see what else we can offer you!
Do you care about the same things we do?
We have three values we work by. When we meet, we'll need you to show us how they are important to you too.
- We always do the right thing: We offer the best quality service that we can.
- We're there when you need us: We listen and take action ensuring we deliver on our promises.
- We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes.
Our EDI Policy:
At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age.
At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers.
As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website.
So who are we?
PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all.
Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders.
Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well.
As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.
We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance.
AGENCIES: We know where you are if we need your support so please do not contact us.
To apply for this role please click on the apply button or for any enquiries please email
About PA Housing