Job Description
Are you the hyper-organised 'please help me build my website' go-to of your friendship group? Have you found your calling in coordinating content on back-office systems, but want to take the next step in your career? We're looking for a new, ambitious member of our e-commerce team to manage the back end of our e-commerce system for our Tropic Ambassadors. Running alongside our customer facing e-commerce website, this system provides our Ambassadors with the functionality to place orders on behalf of their customers. Sound like a task you might be able to turn your hand to? If so, keep reading!
Our new E-Commerce Back Office Specialist (could it be you?!) would be responsible for maintaining this ordering system and supporting the Head of E-commerce with innovative development projects. You'd play a key role in our product launches, as well as leading communication cross-departmentally with Supply Chain, NPD, Accounts and Marketing to ensure the smooth running and management of all back-office activities. This is an essential role within a highly driven Marketing Team, so we're looking for someone with incredible attention to detail, who's process driven and a great communicator to oversee this important system and take testing developmental projects in their stride. Sound like you?
RESPONSIBILITIES
Conduct testing and set various promotional offers and product redemption routines live on the system.
Maintain a high level of communication with Supply Chain, Accounts and other key departments in the business to ensure alignment and flow of information.
Manage all Tropic products within back office on the system, working closely with Supply Chain and the Marketing teams to ensure product information, SKUs and details are correct.
Run reports and export relevant data from the system when required.
Assist the Ambassador Support department with technical queries relating to the system.
Work closely with the Head of E-commerce on our second ecommerce platform to ensure product management and processes are aligned .
Assist in the on-going development of the system.
Assist in creating and maintaining system process documents.
Manage key system development projects to help improve the overall user experience.
Play a pivotal part in our product launches, working closely with NPD to have a clear understanding of the products being launched and managing the launch schedule from a system perspective.
Maintain the system through uploading and maintaining content, including product pack shots, ingredient information and general copy and content.
Liaise with third party providers for the investigating and testing of potential new functions and updates - managing quotes, timelines and testing to ensure new functionalities are correct.
Provide analysis and reporting on system usage and maintain feedback channels for review of user experience.
Assist the Learning and Development team with information for creating training and educational content relating to the system for users.
Provide general administrative assistance to the Head of E-commerce.
ABOUT YOU
1-3 years' experience working on back-office systems.
Previous experience coordinating back-end product management.
A can-do attitude and extremely effective communication skills, with experience managing cross-departmental communications preferable.
Meticulous attention to detail - you're organised and eagle-eyed!
ADDITIONAL
Full time role: 9am - 5pm Monday to Friday.
Hybrid working with a minimum of 3 days a week required in the office.
Office is conveniently located just 3 minutes' walk from Beddington Lane Tram stop, which is connected to East Croydon and Wimbledon - both 20 minutes away. Approx. 30 min travel time from South West London, 35 mins from South London (Brixton, Stockwell etc.)Full time role: 9am - 5pm Monday to Friday. .
Position available immediately.
Starting salary £35,000 - £40,000 per annum.
ABOUT US
Healthier. Greener. More empowered - that's the Infinite Purpose behind everything we do at Tropic, from funding education with every sale we make to all the plant-powered, sustainably sourced goodness we pack into our multi-award-winning, clinically proven skincare and beauty products. We're here to shake things up in this industry for good. Certified vegan, cruelty-free and CarbonNeutral , we double offset our emissions, because when it comes to sparkling skin and a happier planet, we believe you really can have both!
Our founder and CEO, Susie, started out at just 15 years old, whipping up batches of our Body Smooth in her kitchen, pouring them into jam jars to sell on Greenwich Market. Flash forward a number of years and a whole lotta green science-backed skincare later, and Susie, with the help of an ever-growing team, has built a business that strives to make a positive impact there's just one thing we're missing, you!
By joining our team, you'll become part of a dynamic, diverse and talented troupe, with a big family feel to boot! So, if you're a skincare and planet enthusiast like we all are, believe in doing good beyond beauty and want to shake things up too, come and join our colourful crew - we can't wait to meet you!