Housing Services Manager - Debt Advice Fixed Term

Are you looking for an exciting new opportunity? Do you have experience in providing debt advice?

Sovereign is an ambitious business with a strong social purpose - we believe in making a difference to people's lives. Not simply providing affordable homes, we're shaping places where people want to live, now and in the future.

We have a fantastic opportunity for you to join us as a Housing Services Manager - Debt Advice. This is a brand new role and is a fixed term opportunity until the end of March 2024. With offices across our geography in Basingstoke, Newbury, Bristol and Christchurch, we can be flexible on your base location You'll take a blended approach of home and office working with occasional travel to other sites.

What does the role entail?

You'll be collaborating alongside other managers within the wider Income team to create, develop and lead a brand new serviceand team of debt advisors, enabling us to provide comprehensive debt and money advice to customers.

• Working in partnership with our Income and wider Housing teams
• Focusing on delivering effective and exceptional customer service
• Shaping our services - supporting customers to sustain their tenancies
• Leading or contributing to working groups

You'll review, analyse and present data and identify trends which will enable us to understand the demand coming into the service and to ensure we best tailor our services to meet the needs of our residents.

What we're looking for?

Ideally, you'll have experience gained from within a similar role focused on providing a debt advisory service. You'll also:

• Demonstrate a full understanding of debt advice, income collection and related services
• Ability to develop and sustain partnerships with key internal and external stakeholders
• Previous management experience or demonstrate a strong aptitude to develop management and leadership skills
• Passion for delivering excellent customer service and achieving demanding targets

This is a great opportunity to manage and develop the performance of team members, ensuring that appropriate induction, training and support is provided, resulting in a team that are high performing, effective and cohesive.

As part of this role, you'll be required to travel and therefore having access to a car with Full UK Driver's Licence is essential.

Your benefits

• £450 flex-pot annually, discounted shopping & cycling scheme
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Company pension scheme matched up to 12%, life cover at 4x your salary
• Flexible working - we're committed to giving people flexibility as widely as possible
• Options for private medical insurance, dental insurance & critical illness cover

It's a really exciting time to be joining Sovereign and if you're looking for an exciting new opportunity then we'd love to hear from you

Please note, this role is subject to a basic DBS for the successful candidate.