Job Description
Purpose of role:
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
As a Branch Cashier, you work as a part of the team to provide a professional customer service
experience to all our customers, ensuring that you understand the process of sending money to
different countries and support your team and customers on a daily basis.
The job holder will be required to cover shiftsin the absence of other branch cashiers. The successful
applicant may be required to cover another branch, where practical, following a line manager
request or as necessitated by the needs of the business.
Role details:
• Ensure all customers are served in a competent, efficient, and friendly manner.
• Provide information to customers regarding available promotions, policies and procedures
related to transactions.
• Support the Team leader and Senior Cashier to promote the branch in your local area.
• Support all customers to send money to different countries.
• Buying and selling foreign currencies.
• Perform KYC, checking customer documents and uploading on the company's operating
system (Omnex).
• Providing customer support as well as sorting out problems.
• Scan and upload receipts in Omnex.
• Follow all the company's money transfer procedures.
• Count money in cash drawers at the beginning of the shifts to ensure that amounts are
correct, making sure enough change will be available.
• At the end of the day balance the tills.
• Complete the cashier payslip daily.
• Complete the branch payslip when required.
• On specific occasions follow the line manager's instructions to run the Branch.
• Other ad hoc duties as directed by your line manager, country manager or the other UK
senior manager.
Essential work skills:
• Have excellent communication skills both written and verbal;
• At least 1 year of money handling experience;
• Be able to work independently as well as part of a team;
• Work calmly under pressure;
• Good in numeracy and computer Skills
• Being attentive and patient;
• Flexible;
• Act professionally;
• Have good time management skill;
• Knowledge of the product;
• Willingness to learn.
INDHP