You'll be joining the 6th largest IT Service Provider, present in more than 50 countries. From our roots in Japan, NTT DATA's mission is to facilitate business change and technology transformation across many industries for a better future for our business, people and community. Some of the projects we have supported include the digitising of The Open golf tournament and applying Formula 1 technology to support medical staff at University Hospitals Leicester.
Everything we do is underpinned by our core values of 'Clients First', 'Teamwork' and 'Foresight' and we achieve these by putting people first.
We support and celebrate our differences and preferences, these are what makes us unique. Some of our initiatives, collectively known as "DO Diversity", aim to create a space for us to learn and get involved in building a truly diverse environment. Our Culture & Ethnicity Network gives our colleagues a platform to share their various backgrounds; Our NINGEN programme allows the new generation of NTT DATA employees around the world to connect and shape the future of our organisation and the "City Gives Back" allows us to support our local community that has been affected by the COVID-19 pandemic...and much more!
As Delivery Director for Manufacturing, Automotive & Life Sciences, your role is key to driving the design and execution of profitable, professional, digital service delivery. You will successfully bring together the different service capabilities on behalf of the client and NTT Data.
You will report to the industry Head of Delivery, working closely with client partners, and be the face of the delivery organisation for the client portfolio that you represent.
You will be accountable for the creation and implementation of the delivery strategy and plan for the customer account/ portfolio of accounts, ensuring that current and future needs of the clients are met and exceeded, for all services provided to the client by NTT Data. You will ensure customer satisfaction is achieved, while meeting and exceeding the revenue and margin targets set for the client account.
The delivery strategy will include elements of workforce planning, succession planning, capability development, partnership establishment in accordance with the needs of the customer and industry objectives.
In the execution of that strategy and the role, the delivery director will work with the relevant parts of the NTT data organisation to ensure that account demands are well understood and anticipated by the service lines/capability groups. This includes all sources of supply both permanent, contract and third party service, in a holistic operational view. This relationship will drive both short medium and long term planning.
You will also play an active part in coherent development of the delivery capability in the organisation. The role provides effective delivery governance and assurance for their own portfolio, as well as providing independent assurance across peer delivery director portfolios in accordance with the policy and providing appropriate quality and capability according to services being provided.
The delivery director will be responsible, as required, for the transition management of incoming services, the on-boarding of new delivery resources to the account teams, and in certain cases the transition out in case of exit and closure of services.
You will be a true leader, leading distributed teams (nearshore, offshore, third party partnerships) to ensure services are delivered to the client and play an active role in attracting, interviewing, recruiting and hiring of new talent for the portfolio and service lines.
You will also shape the current and future talent of the capability by coaching, identifying and nurturing existing talent within the organisation and collaborate with other Delivery Directors within the organisation to ensure consistency in the implementation of this approach.
As Delivery Director, you will have highly developed commercial acumen to ensure that operational services meet the client expectations balanced with the company expectations of profitability, delivery risk and professional execution of services. This will include the oversight and development of statements of work for various commercial delivery models including fixed price as well as time and materials, in agile and traditional environments. You will actively support business development within services working with the client partner.
It starts with amazing people, challenging projects and a work environment that supports the creation of tangible solutions that make an impact.
You will also have;
- 10+ years of relevant experience (in IT professional services within a global organisation), including 7+ years management and leadership experience in the domain. May also bring industry vertical experience from client-side roles as well as working within the client domain.
- Demonstrable experience overseeing and managing the most complex accounts.
- Demonstrable ability to develop and implement strategic initiatives driving delivery outcomes.
- Expert priority setting skills as they relate to strategic direction of client and industry.
- Demonstrable ability to lead large functional (including global) teams.
- Ability to drive quality and productivity within teams.
- Expert analytical and problem solving, negotiation and organisational skills.
- Ability to motivate, direct and lead large groups at all levels in the organisation
- Extensive experience of managing very large internal teams and third party relationships across geographies /industries, successfully achieving customer satisfaction levels.
- Expert ability to implement delivery transformation programmes to re-engineer delivery cost models.
The focus on Clients First, Teamwork and Foresight is in our DNA and we are looking for someone who shares and embodies these core values, leading by example.
We don't look for finished articles. We look for people who want to continue their career growth alongside NTT DATA 's.