Senior Customer Security Strategy and Advisory Manager

Description & Requirements

Senior Customer Security Strategy and Advisory Manager, Permanent

Glasgow, Edinburgh or Newcastle, blended working available

Excellent Salary & Benefits

Our purpose

At Tesco our purpose is to help our customers, communities, and the planet a little better every day. And at Tesco Bank we aim to give our customers smarter money helps, for everyday life, building on the foundations that have made Tesco a truly great British brand - and a success worldwide. Bringing that success to the financial services industry means attracting the finest talent to our senior and specialist roles, creating a backbone of excellence for our business - and offering professionals like you the chance to make a wide-ranging and long-lasting impact in a business that's breathing new life into the industry.

Opportunity

We are recruiting for a Senior Customer Security Strategy and Advisory Manager at Tesco Bank who will manage the Customer Security Strategy and Advisory function, setting standards and providing advice to the business on maintaining fraud within risk appetite and to maintain compliance, while also supporting to define and drive the Fraud Risk Strategy and Roadmap.

The Role

• Pro-actively identifying fraud and business risks and issues related to business strategies and initiatives

• Managing a team of direct reports who will contribute to the deliverables

• Define and drive the Fraud Risk Strategy and Roadmap

• Ensuring risks are effectively managed, proposing resolution and escalating to senior management where necessary

• Ensuring relevant and effective controls are in place to mitigate the risks associated with activities and outputs and make sure these controls are regularly tested.

Responsibilities

Working collaboratively with Business areas on all aspects of Fraud Prevention, Customer Authentication, influencing senior managers to successfully implement the policies, standards and methodologies and define and drive the banks Fraud Strategy and Roadmap.

• Effectively managing, coaching and juggling priorities of a busy team

• Developing minimum standards fit for purpose for the business areas reflecting regulation, guidance and industry best practice

• Support the Head of in creation and progression of the and Customer Security Strategy and Roadmap.

• Attending and contributing to projects and governance committees across stakeholders to provide SME advice and supporting the embedding of effective fraud management and capability

• Providing expert knowledge and guidance to business areas on all elements of the Fraud Risk Management, promoting and fostering a risk culture of continual improvement

• Carry out Root Cause Analysis on fraud events and influence and drive forward resolution to known fraud gaps

• Carry out a Fraud Firm Wide Risk Assessment on a periodic basis

• Managing Fraud Horizon Risk scanning by continuously monitoring and assessing emerging threats and changes to the FC environment and providing timely articulation of threats to key stakeholders to enable impact assessment

• Representing the bank at key industry & regulatory Fraud forums. Providing HoF and key FC stakeholders with industry outputs/insight/developments, assessing gaps and highlighting impacts and call for action for the Bank.

Experience and knowledge:

Extensive fraud risk SME experience

• Proven track record of being able to effectively manage people

• In-depth knowledge of Fraud Risk Management Frameworks and application of regulatory and policy requirements and assurance, or equivalent business experience.

• Significant knowledge of risk management frameworks

• Efficient working in flexible environment

• Solid understanding of regulatory, legal and compliance issues affecting financial services industry

• Advanced certificated and/or Diploma of ICA (Institute of Compliance Association).

How to apply

We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

Our colleagues are working remotely. Looking to the future, we are excited to understand our 'new normal' and are committed to exploring the opportunities that a hybrid working environment could bring for our wider team. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Our Purpose

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it's an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that's changing the face of banking for our customers.

We're on a mission to make our customers happier and more successful by putting them in control of their finances.

Requisition description

D&I statement - We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

Our colleagues are working remotely. Looking to the future, we are excited to understand our 'new normal' and are committed to exploring the opportunities that a hybrid working environment could bring for our wider team. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!