Third Party Assist Negotiator

Description & Requirements

You'll bring the ambition, we'll provide the opportunities

• This is an exciting opportunity to join as a Third Party Assist Negotiator in our friendly and supportive Tesco Insurance Team.

• Ideally you will come from an insurance background and either have experience in motor insurance or an interest in this.

• We support our employees in their career progression and growth and want you to develop, learn new skills and progress. So if you are ambitious and have brilliant work ethic then we could be the place for you to further your career.

In this Specialist role you will proactively contact and convert 'non fault' third parties to offer repair and mobility services and solutions, whilst providing a high standard of customer service to third parties.

What will you do as a Third Party Assist Negotiator?

• Proactively ensure motor claims are handled efficiently and a quality customer service is delivered.

• Use a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and Tesco.

• To convert third parties to use Tesco repair and mobility services or agree a total loss settlement.

• Negotiate effectively with third party stakeholders and suppliers to ensure a 'fair settlement' is achieved for both the third-party claimant and Tesco.

• Ensure the accuracy of third-party reserves, file status and diary. Proactively manage the department work queue.

• Ensure payments are made only where legal liability is established.

• Identify and report any concerns in relation to potential fraud or instances of identified fraud; act as appropriate.

• Manage complaints proactively; escalating difficult and complex cases to the Team Leader.

• Monitor repair and hire cycle times to ensure costs are actively managed and minimised.

• Negotiate to control costs, for example in relation to credit hire, adhering to deadlines and time constraints.

• Proactively identify opportunities to develop internal systems and processes and, where appropriate, reduce costs whilst ensuring we deliver a quality, customer focused service to our third parties.

• Ensure compliance with Financial Conduct Authority and Data Protection Act protocols and rules

What are we looking for in a Third Party Assist Negotiator ?

• Able to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome

• Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach.

• Able to demonstrate confidence and an ability to take ownership for own decisions within the established authority limits and parameters

• Able to think creatively to identify and manufacture/develop solutions to meet customer and business needs

• Able to demonstrate excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required.

• Able to demonstrate good planning, prioritising and organisation skills.

• Has a positive attitude and a flexible approach to change and team working

• Able to identify opportunities for system/process change and demonstrate a commitment to implement these

Location & Hours of Work - Our Newcastle Office (Hybrid - 36 hours), Mon - Fri

Customers, communities, and the planet a little better every day. And at Tesco Bank we aim to give our customers smarter money helps, for everyday life, building on the foundations that have made Tesco a truly great British brand - and a success worldwide. Bringing that success to the financial services industry means attracting the finest talent to our senior and specialist roles, creating a backbone of excellence for our business - and offering professionals like you the chance to make a wide-ranging and long-lasting impact in a business that's breathing new life into the industry.

At Tesco Bank, we not only celebrate diversity, but recognise the value and opportunity it brings to enable us to help our shoppers manage their money a little better every day. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.

We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, and we'll explore what's possible.

Wherever your talent lies, you'll find challenge and reward in equal measure. We're here to go the extra mile for our customers - and we'll do the same for you. It's simple. As long as you have the ambition, we'll provide the opportunity for success.

Our Purpose

The Tesco name comes with a dedication to customer service excellence, but Tesco Bank offers something more: a fresh approach to finance. While it's an innovation, ours is a business built on the next development, the evolution to come. For forward-thinking, technical professionals, that means making a wide-ranging and long-lasting impact in an organisation that's changing the face of banking for our customers.

We're on a mission to make our customers happier and more successful by putting them in control of their finances.

Requisition description

D&I statement - We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

Our colleagues are working remotely. Looking to the future, we are excited to understand our 'new normal' and are committed to exploring the opportunities that a hybrid working environment could bring for our wider team. If you're interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!