Job Description
Job Title Mobile Multi Skilled Engineer
Based Mobile
Reports to Contract /Account Manager
Hours of Work 40 hours/week with varied shift pattern and flexi working
Purpose
Part of the CBRE maintenance team, efficient delivery of tasks and maintenance function to deliver on statutory and contract SLA's and KPI's. To effectively ensure the day to day delivery of planned and reactive AC, Electrical and other maintenance duties agreed skills level. This will include the supervision of specialist sub-contractors and liaison with the on-site customer management team. The role involves ensuring all CBRE and sub-contractor paper work is up to date and filed both electronically on a portal or e-logbooks. Paper copies are also to be filed in the CBRE logbook system. The role is critical to ensuring that all Health and Safety procedures are followed as per the CBRE QHSE guidelines.
Main Duties and Responsibilities
1 Ensure the highest standards and CBRE competencies are delivered and demonstrated via communication with key stakeholders
2 Deliver AC, Electrical and other maintenance duties. Deliver PPM and other duties your skill set can apply in the role. This may involve any works where qualifications allow in agreed timeframes and SLA's and meeting all KPI's. This may be at any CBRE building.
3 Ensure the Client, Customer and Team are 'kept in the loop' through feedback and regular communication updates. This may be through meetings, emails, phone calls and face to face meetings.
4 Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer
5 Take part in the regional on call rota.
6 Provide technical support, advice and guidance to the Customer and Team
7 Ensure that all AC, Electrical and maintenance PPMs and minor works are completed on time and to a high standard and client satisfaction.
8 Manage sub-contractors and ensure they operate within CBREs safe systems of works completing any audits of suppliers and paperwork whilst on site. Action and informing of any works required from the visit and following these actions through to completion.
9 Be responsible for ensuring all CBRE paperwork is filed away in necessary format and logbooks. This being either paper or electronic format to ensure 100% compliance with audits (both CBRE and customers)
10 Proactive approach to all reactive and proactive works required liaising with customer representative to ensure business continuity and customer satisfaction.
11 Be able to organise and manage sub-contractors and assist in any reactive breakdown or reactive job
12 Report on performance to the CBRE Manager
13 Ensure safe delivery of all CBRE works, including those of our service partners
14 Ensure accuracy and delivery within SLA of all works
15 Ensure harmony and integrated work ethics within the CBRE team.
16 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required and produce paper work to ensure compliance of both their paper work and that of the sub-contractor
17 Build and foster relationships with the Client, Customer, other CBRE colleagues
18 Ensure timesheets and expenses are correctly submitted on time and all records are filed in as per CBRE procedures.
19 Take ownership of the site delivering exceptional service to the customer
20 Accurately update and amend the CAFM System
21 Manage assets on site and inform Manager if assets require changing out or repairs are required by providing supporting paperwork, photos etc.
22 Ensure full transparency of the service to the Customer
23 Be available for duty management of out of hours response and on call
PERSON SPECIFICATION
Education Essential A good basic education is essential, with good written and spoken English along with basic mathematical skills. Recognised qualifications to carry out the role listed above
Training Essential Knowledge of Computers, smart phones, PDA's etc.
Qualified in AC and Electrical, multi - skilled discipline with ability to carry out duties to comply with customer and portfolio requirements. Additional skill sets of maintenance desirable.
User level understanding of CAFM systems
CBRE Authorised Permit Issuer (ATW, PTWs, Hot, General etc)
Strong, demonstrable multi-skilled competencies in AC and Electrical, painting and multi - skilled maintenance roles
Experience Essential 2 Years experience in a similar role
Background in property maintenance/AC and Electrical and facilities management
Working to PPM and reactive breakdown regimes and SLA's
Knowledge of lone working requirements
Fully trained in all CBRE PTW and safety procedures.
Aptitudes Excellent verbal and interpersonal skills
Exceptional customer service
Proactive approach to work
Can do attitude
A good standard of written and verbal communication skills
Sound numeracy and computer literacy
Ability to collate, interpret and communicate key issues from issues
Ability to prioritise tasks
Adaptable and flexible work ethos
Excellent time management and organisational skills
Ability to remain calm under pressure
Results oriented
Demonstrable leadership qualities
Ability to foster team work and lead by example
Character Committed to the delivery of excellence to customer service
Strongly Demonstrates CBRE Competencies
Be able to respond immediately in a crisis
Calm manner, able to work under pressure and against rapidly changing demands and priorities
Able to make sound decisions when needed, and take accountability for outcomes
Detail conscious, methodical and intuitive in approach
A team player, able to work and foster relationships with the Client, Customers, CBRE colleagues, CBRE Service Partners and Suppliers
Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team
Delivers on commitments and promises
Earns the confidence and trust of others
Shows respect for others
Goes the 'extra mile' to deliver results
Continually seeks ways to improve how things are done
Self motivated
Learns from mistakes and implements change to avoid repetition
Can change a pre-planned schedule to fit in with changing demands
Uses initiative to resolve unexpected situations and requirements
Proposes and implements new and different ways of doing things
Circumstances Be flexible to work outside core office hours from time to time
Work flexi - time as the role will require from time to time
Be part of the on call rota
Travel between CBRE sites may be
Based Mobile
Reports to Contract /Account Manager
Hours of Work 40 hours/week with varied shift pattern and flexi working
Purpose
Part of the CBRE maintenance team, efficient delivery of tasks and maintenance function to deliver on statutory and contract SLA's and KPI's. To effectively ensure the day to day delivery of planned and reactive AC, Electrical and other maintenance duties agreed skills level. This will include the supervision of specialist sub-contractors and liaison with the on-site customer management team. The role involves ensuring all CBRE and sub-contractor paper work is up to date and filed both electronically on a portal or e-logbooks. Paper copies are also to be filed in the CBRE logbook system. The role is critical to ensuring that all Health and Safety procedures are followed as per the CBRE QHSE guidelines.
Main Duties and Responsibilities
1 Ensure the highest standards and CBRE competencies are delivered and demonstrated via communication with key stakeholders
2 Deliver AC, Electrical and other maintenance duties. Deliver PPM and other duties your skill set can apply in the role. This may involve any works where qualifications allow in agreed timeframes and SLA's and meeting all KPI's. This may be at any CBRE building.
3 Ensure the Client, Customer and Team are 'kept in the loop' through feedback and regular communication updates. This may be through meetings, emails, phone calls and face to face meetings.
4 Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer
5 Take part in the regional on call rota.
6 Provide technical support, advice and guidance to the Customer and Team
7 Ensure that all AC, Electrical and maintenance PPMs and minor works are completed on time and to a high standard and client satisfaction.
8 Manage sub-contractors and ensure they operate within CBREs safe systems of works completing any audits of suppliers and paperwork whilst on site. Action and informing of any works required from the visit and following these actions through to completion.
9 Be responsible for ensuring all CBRE paperwork is filed away in necessary format and logbooks. This being either paper or electronic format to ensure 100% compliance with audits (both CBRE and customers)
10 Proactive approach to all reactive and proactive works required liaising with customer representative to ensure business continuity and customer satisfaction.
11 Be able to organise and manage sub-contractors and assist in any reactive breakdown or reactive job
12 Report on performance to the CBRE Manager
13 Ensure safe delivery of all CBRE works, including those of our service partners
14 Ensure accuracy and delivery within SLA of all works
15 Ensure harmony and integrated work ethics within the CBRE team.
16 Liaise with CBRE Regional Office Contract Support, Supervisors, Managers, and Sub-Contractors to deliver work to the highest standard within SLA, as required and produce paper work to ensure compliance of both their paper work and that of the sub-contractor
17 Build and foster relationships with the Client, Customer, other CBRE colleagues
18 Ensure timesheets and expenses are correctly submitted on time and all records are filed in as per CBRE procedures.
19 Take ownership of the site delivering exceptional service to the customer
20 Accurately update and amend the CAFM System
21 Manage assets on site and inform Manager if assets require changing out or repairs are required by providing supporting paperwork, photos etc.
22 Ensure full transparency of the service to the Customer
23 Be available for duty management of out of hours response and on call
PERSON SPECIFICATION
Education Essential A good basic education is essential, with good written and spoken English along with basic mathematical skills. Recognised qualifications to carry out the role listed above
Training Essential Knowledge of Computers, smart phones, PDA's etc.
Qualified in AC and Electrical, multi - skilled discipline with ability to carry out duties to comply with customer and portfolio requirements. Additional skill sets of maintenance desirable.
User level understanding of CAFM systems
CBRE Authorised Permit Issuer (ATW, PTWs, Hot, General etc)
Strong, demonstrable multi-skilled competencies in AC and Electrical, painting and multi - skilled maintenance roles
Experience Essential 2 Years experience in a similar role
Background in property maintenance/AC and Electrical and facilities management
Working to PPM and reactive breakdown regimes and SLA's
Knowledge of lone working requirements
Fully trained in all CBRE PTW and safety procedures.
Aptitudes Excellent verbal and interpersonal skills
Exceptional customer service
Proactive approach to work
Can do attitude
A good standard of written and verbal communication skills
Sound numeracy and computer literacy
Ability to collate, interpret and communicate key issues from issues
Ability to prioritise tasks
Adaptable and flexible work ethos
Excellent time management and organisational skills
Ability to remain calm under pressure
Results oriented
Demonstrable leadership qualities
Ability to foster team work and lead by example
Character Committed to the delivery of excellence to customer service
Strongly Demonstrates CBRE Competencies
Be able to respond immediately in a crisis
Calm manner, able to work under pressure and against rapidly changing demands and priorities
Able to make sound decisions when needed, and take accountability for outcomes
Detail conscious, methodical and intuitive in approach
A team player, able to work and foster relationships with the Client, Customers, CBRE colleagues, CBRE Service Partners and Suppliers
Demonstrate the highest ethical standards when dealing with customers, suppliers and the Team
Delivers on commitments and promises
Earns the confidence and trust of others
Shows respect for others
Goes the 'extra mile' to deliver results
Continually seeks ways to improve how things are done
Self motivated
Learns from mistakes and implements change to avoid repetition
Can change a pre-planned schedule to fit in with changing demands
Uses initiative to resolve unexpected situations and requirements
Proposes and implements new and different ways of doing things
Circumstances Be flexible to work outside core office hours from time to time
Work flexi - time as the role will require from time to time
Be part of the on call rota
Travel between CBRE sites may be
About CBRE