Head of Operational Risk Management

Location: Croydon, Guildford or London (hybrid working)

About Us

At Allianz we want everyone to bring their full self to work, so we invest in our people's personal and professional development. This helps us build the high performing workforce of tomorrow.

We're at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK and one of the largest financial groups in the world. As an organization who can offer global career opportunities, this is a great time to join us and contribute to our future and be excited about the possibilities ahead!

We are currently looking to recruit a dynamic leader with a strong background in operational risk and frameworks to fulfil our Head of Operational Risk Management position. A high profile and senior role in the business, t his is an exciting opportunity for someone who is passionate about risk management, who has strategic vision and can lead in ensuring the risk management framework is fully integrated within our business.

The main purpose of this role is to support the Risk function with overseeing the effective identification, assessment, monitoring and reporting of operational risks across the business areas, with a key focus on the Allianz Personal business. With around 5000 employees and 8 million customers within this part of the business, this would be a leading role in setting the framework to manage and monitor operational risks and controls in the UK business areas. You will have the opportunity to operate collaboratively both on a UK and AZ Personal level.

Key Responsibilities

• Ensure operational risks and controls faced by Allianz Personal are effectively managed to include overseeing the reporting of operational risks & controls as well as supporting the First Line in conducting detailed risk & control assessments as required
• Provide advice and challenge to the business areas in their approach to managing operational risks and driving operational resilience, acting as an SME and coordinate with the relevant risk partners the engagement with the business areas to ensure adherence to Group risk policies as well as the adequate and effective implementation and testing of controls by the business
• Play a leading role in setting the framework to manage and monitor operational risks and controls in the business across the UK and implementing any framework changes driven by local or Group requirements
• Lead in co-ordinating the key operational risk and controls processes, such as the risk & controls assessments (i.e. RCSAs, IRCS), risk incidents reporting/assessment and the control testing plans
• Ensure the appropriate escalation of material operational risks through the governance structure where necessary
• Lead and coordinate the reporting of operational risks and controls (e.g. RCSA, IRCS, Audit Committee reports) based on the internal policies and framework requirements
• Supporting the Chief Risk Officer and the AZP Risk Director you will assess key transformation activities and strategic decisions from an operational risk perspective
• Support the ongoing identification of emerging risks and trends relevant to the UK business
• Promote an appropriate risk culture across the business through clear strategy, training and engagement, which supports the Group's risk framework and principles

Skills & Experience

• Significant experience in operational risk and control practices and frameworks within a regulated environment
• Background in Financial Services, preferably within Insurance
• In-depth experience with key operational risk domains such as IT, project risks or conduct risks
• Solid understanding of risk management framework and governance requirements
• Significant experience with risk reporting and analysis as well as the implementation of risk practices
• Strong stakeholder management and leadership experience
• Strong negotiation and influencing skills

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from - including: retail discounts and insurance cover - so you can pick a package that's perfect for you. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• Private medical insurance
• Contributory pension scheme
• Life cover
• 30 days holiday + bank holidays
• Flexible buy/sell holiday options
• Health and Wellbeing
• Flexible working arrangements
• Full time and part time policies
• Employee parental support
• Maternity & paternity leave
• A discount up to 50% on a range of insurance products including car, home and pet

Allianz is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Requirements

At Allianz we believe that the difference in our people makes the difference to our business. We're committed to removing any barriers in our recruitment process so if you're having difficulties with your online application or any other stage, please email us at

Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.