Lead Oracle Manufacturing & SCM Consultant (Home/Hybrid)

Introduction:

Widely considered to be leading players in the Oracle HCM/ERP marketplace in the UK, including Manufacturing/SCM/Warehousing, we offer a warm, friendly atmosphere, interesting & challenging work with a professional & experienced Team, good career advancement opportunities and we are expanding, creating a myriad of new opportunities.

With plenty of scope for up-skilling and gaining further accreditation, we are also considered good payers (see below for Package details and also how to make your application); we believe in fairly rewarding our staff for their hard work and loyalty.

Lead Oracle Manufacturing & SCM Consultant (Home/Hybrid)

Job Purpose:

The Symatrix support team provides applications support to a broad range of external clients, covering the entire suite including Oracle Financials, Procurement, Projects and Supply Chain Management. Symatrix supports both Oracle eBusiness Suite and Oracle Cloud Applications

The main purpose of this role is to provide professional, effective, and efficient support to Oracle Supply Chain Management (SCM) clients to ensure that the Symatrix team maintains a high level of service and meets each client's Service Level Agreements and expectations

Main Duties and Responsibilities:

• Provide reactive support for Oracle SCM applications suite by telephone, online case portal and email.
• Functional problem investigation and resolution within defined SLAs.
• Performing root cause analysis and identify solutions that will prevent incidents from recurring.
• Management of change requests through the software development life cycle.
• Management of client Service Requests with Oracle, enhancing Oracle's ability to provide a fix with rapid response timescales, and intelligent problem investigation
• Management of testing and implementation life cycles, through to go live and client signoff.
• Prepare comprehensive documentation for changes (including defect fixes) - these include Functional Design Documents, Technical Design Documents, Configuration Documents, Test Scripts and Test Results.
• To remain abreast of the latest patches and product releases, to ensure that our clients are kept up to date with these patches and product releases, in order that they comply with latest legislation
• To be aware of latest functionality developments, identifying potential configuration opportunities that would benefit Symatrix' support customers
• To be responsible for identifying and undertaking training and personal development to meet business needs
• To be responsible for upskilling junior support analysts and help grow the knowledge base across the team
• To work as part of a wider team, supporting and training colleagues where necessary.
• To fulfil, on occasions, other reasonable duties which may be required to be undertaken in the consultancy arm of Symatrix, to meet business and customer needs

Please Note: This is a Security Cleared Role (SC level of Clearance) and although you don't need to have active SC now, as a pre-requisite when making an application, you will need to be eligible to gain SC level of Clearance

Your Knowledge:

Strong implementation or support experience in Oracle Supply Chain Management. Experience is at least 4 of the following areas/modules is essential.

• Inventory
• Bill of Materials
• Work in Process
• MRP
• Project Manufacturing
• Warehouse Management
• Service,
• Order Management
• Quality

Good knowledge of Oracle SQL and PLSQL, Workflow, Approvals Management (AME), Integrations and Customisations (forms development, forms, and OAF personalisations)

Strong understanding of service management processes such as Incident Management, Problem Management and Change Management.

Commitment to delivering the highest standards of customer care

Proven ability to build and manage client customer relationships.

Ability to communicate clearly and concisely at all levels of the business.

Ability to prioritise and work on incidents in parallel to team lead responsibilities.

Benefits Package:

Competitive Salary, Company Pension, 25 days holiday, option to buy an additional 5 holiday days, your own birthday as an additional holiday after two years' service, flexible working, eye tests, private health care (with the leading health care provider), DIS benefit, cycle to work scheme, childcare vouchers, share option scheme, excellent training and learning opportunities.

What to do next (how to apply):

If you are a strong Oracle SCM/Manufacturing Consultant at a Lead level, or are looking to move into a Lead role and you are searching for a new opportunity, then you have come to the right place and at definitely the right time; please send your application to our Talent Acquisition Specialist (See below for details).

Remember; all applications are treated in the strictest confidence, so there is no downside to you sending-in a CV.

Why Symatrix?

We were founded in 2000 with the specific focus of providing services and expertise to organisations looking to implement and leverage Oracle HCM. We have come a long way since then. Today we believe that all customers should be able to make their business applications work harder for them and provide the returns and the benefits they expected. Everything we do supports this belief. We provide Consulting as well as end-to-end managed services for HCM and ERP on premise or in the Cloud - from Applications Support and Testing as a Service through to Managed Payroll and Process Improvement services, not to mention our award-winning Oracle Practice! In fact, because we truly listen, our services have all developed from customer demand.

After the introduction of Cloud, we added Environment Management and Testing as a Service to our kit bag to complement our application support and change services. Our Consulting services have evolved to support Cloud and we have retained our award-winning on-premise expertise. We also created an exciting suite of services to help our customers manage and improve their processes, which really help to move our customers from adopting Cloud to embracing Cloud .

All of this we deliver on Oracle's ERP Cloud, HCM Cloud, E-business Suite and Peoplesoft applications.

We are delighted to be able to say that we're an ISO27001, BACS and Cyber Essentials accredited business but there are many reasons that we're proud of what we've achieved over the years.