Continuous Improvement Project Lead, Sales Function

We are the world's largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have global impact.

About the Role

The Operations & Business Improvements Team within OUP's Academic Sales function provides system and process improvement support to range of global users including sales representatives, processing operatives, customer-facing and sales support staff.

This is an exciting opportunity in our Academic Sales function leading continuous improvement projects targeted at processes covering the whole sales cycle for OUP's Academic product catalogue.

Key Responsibilities

• Planning and facilitating regular process improvement projects and events and managing the delivery of improvements using Lean Six Sigma methodology and tools.
• Measuring and tracking the benefits of delivered improvements.
• Acting as an ambassador for continuous improvement by coaching the wider community in Lean methodology and encouraging participation in continuous improvement activities.
• Acting as a Product Owner for key systems used within Sales, ensuring that technology changes meet user requirements.

We operate a hybrid working policy and expect this role to require approximately 1-2 days per month in the Oxford office.

About You

To be successful in this role you must:

• Be trained to Lean Six Sigma Green Belt level
• Be competent with basic Lean Six Sigma tools such as project charters, SIPOC diagrams, Value Stream Maps, Pareto charts, effort/impact charts etc.
• Be a confident communicator able to facilitate workshops and make presentations to staff at all levels of the organisation.

Desirable:

• Knowledge of Agile and experience representing users as a product owner or SME on technology projects or change initiatives.

Benefits

We care about work/life balance here at OUP. With this in mind we offer 25 days' holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.

Queries

Please contact with any queries relating to this role.

This vacancy may close before the advertised closing date. If you are interested, please submit your application as soon as possible.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.