About the role We have an exciting opportunity for aSenior DataOps Engineerto join the Group and take responsibility for inspiring and coaching our Data Engineering teams. The person in post will be working alongside domain-oriented, multi-disciplinary data product teams to design, develop, and test high-quality data solutions that serve as the backbone of our decision-making and digital services. Driving automation and CI/CD practices across data pipelines and infrastructure, the Senior DataOps Engineer will build robust, scalable, and secure infrastructure that supports our data platform strategy. The role holder will lead and mentor data engineers, fostering a high-performance, collaborative environment. They will also play a central role in designing and developing a new cloud-based Data Ecosystem. Working closely with stakeholders to analyse requirements the person in post will design test strategies and ensure data quality and integrity through comprehensive testing. They will also collaborate in an agile environment with product managers, analysts, and developers to deliver data products that create tangible business value. Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and sharedparental leave Extensivewellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Societyhere This role can be based from either our Head Office campus in Coventry or our Manchester office. A team-led hybrid working arrangement is in place. About you To be successful in this role its essential you have: Extensive experience with AWS (S3, Glue, Redshift, SageMaker) Experience of building and automating data pipelines in finance The ability to demonstrate, automate and manage data systems so they run smoothly and can grow easily. Familiarity withDocker, Terraform, GitHub Actions, and Vault Experience in codingSQL, Python, Spark, or Scalato work with data. Experience with databases used in Data Warehousing, Data Lakes, and Lakehouse setups. You know how to work with both structured and unstructured data. Experience in testing and testing standards Experience leading and coaching individuals to provide ongoing oversight over the development of data products. Desirable experience will be: Possess an AWS qualification Experience of working in an Agile Team; preferably Safe. Experience in specific tooling Qlik Replicate / Qlik Compose / DataBricks / Informatica / SAS An understanding of data modelling methodology (Kimball, Data Vault, Lakehouse) About us Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. JBRP1_UKTJ
Dec 21, 2025
Full time
About the role We have an exciting opportunity for aSenior DataOps Engineerto join the Group and take responsibility for inspiring and coaching our Data Engineering teams. The person in post will be working alongside domain-oriented, multi-disciplinary data product teams to design, develop, and test high-quality data solutions that serve as the backbone of our decision-making and digital services. Driving automation and CI/CD practices across data pipelines and infrastructure, the Senior DataOps Engineer will build robust, scalable, and secure infrastructure that supports our data platform strategy. The role holder will lead and mentor data engineers, fostering a high-performance, collaborative environment. They will also play a central role in designing and developing a new cloud-based Data Ecosystem. Working closely with stakeholders to analyse requirements the person in post will design test strategies and ensure data quality and integrity through comprehensive testing. They will also collaborate in an agile environment with product managers, analysts, and developers to deliver data products that create tangible business value. Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and sharedparental leave Extensivewellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Societyhere This role can be based from either our Head Office campus in Coventry or our Manchester office. A team-led hybrid working arrangement is in place. About you To be successful in this role its essential you have: Extensive experience with AWS (S3, Glue, Redshift, SageMaker) Experience of building and automating data pipelines in finance The ability to demonstrate, automate and manage data systems so they run smoothly and can grow easily. Familiarity withDocker, Terraform, GitHub Actions, and Vault Experience in codingSQL, Python, Spark, or Scalato work with data. Experience with databases used in Data Warehousing, Data Lakes, and Lakehouse setups. You know how to work with both structured and unstructured data. Experience in testing and testing standards Experience leading and coaching individuals to provide ongoing oversight over the development of data products. Desirable experience will be: Possess an AWS qualification Experience of working in an Agile Team; preferably Safe. Experience in specific tooling Qlik Replicate / Qlik Compose / DataBricks / Informatica / SAS An understanding of data modelling methodology (Kimball, Data Vault, Lakehouse) About us Were one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. Were officially recognised as a Great Place to Work and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. Were serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know youll build more than just a career with us. All together, better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, well consider alternative working patterns.Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer Were proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. JBRP1_UKTJ
Are you fascinated by data and how it drives better decisions? Do you enjoy using technology to turn numbers into stories that help people work smarter? At Sotech , they're on an ambitious digital journey - combining precision manufacturing with real-time data and analytics. From their advanced machinery and production systems to their digital backbone built on Microsoft 365, Business Central, P click apply for full job details
Dec 20, 2025
Full time
Are you fascinated by data and how it drives better decisions? Do you enjoy using technology to turn numbers into stories that help people work smarter? At Sotech , they're on an ambitious digital journey - combining precision manufacturing with real-time data and analytics. From their advanced machinery and production systems to their digital backbone built on Microsoft 365, Business Central, P click apply for full job details
Who we are: Founded in 2006, CACI Information Intelligence Group (IIG) is an exciting, growing and progressive business unit within CACI UK. We currently have over 600 intelligent, professional and engaging staff. Through a rigorous emphasis on quality, the company has grown considerably to become one of the UKs most well-respected Technical consultancies. The Role: An existing opportunity exists for an ambitious individual to join our growing team based in North Yorkshire. This important role will develop your skills and abilities to provide accredited Digital Forensic Investigation and Proficiency Testing services within the Law Enforcement Sector. As a Digital Forensic Analyst, you will provide digital forensic investigation services on wide variety of data sources/digital devices, such as personal computers, digital storage devices, mobile phones, corporate computer networks and cloud hosted content. Being responsible for all levels of digital investigations including complex digital investigations, the role with consistof a wide range of responsibilities including; Utilising digital forensic equipment to capture, process and analyse data within an accredited laboratory environment or at scene/client locations. Producing high quality forensic reports / statements containing findings and present your evidence in Court. Assisting in the operation of CACIs digital forensic proficiency testing services, performing a range of processes such as the preparation of test items and associated documentation, delivery/collection activities, examination and evaluation of completed test devices and production of reports. Working in compliance with departmental and organisational policies and standards - ISO/IEC 27001, ISO/IEC 17025, ISO/IEC 17043, Forensic Science Regulators Code of Practice and ILAC G19. Actively contributing to the continual improvement of the quality management system (QMS), assisting with quality and technical compliance activities to ensure the accuracy of results produced by the Laboratory. Performing administrative duties relating to digital forensic activities, including the collection and delivery tasks. Assist with activities relating to the upkeep of the laboratorys technical infrastructure. Complete training and achieve / maintain all competencies defined for the role of Digital Forensic Analyst, or required for the post holder. Contribute to the development of digital forensic laboratory services and capabilities by actively performing environmental horizon scanning, research and development into digital forensic methods, tools, risks and opportunities. Attending conferences and training to ensure that DFL are class leaders in digital forensics services and emerging issues. The Fit: Educated to, or working towards a degree level qualification in a digital forensic, cyber security or computer science based discipline, or experience of working within a digital forensic laboratory or policing environment. Knowledge and experience of common operating systems, file systems (Android, iOS, Windows, MacOS & Linux), applications and networking technologies. Knowledge/Experience of conducting digital forensic processes, using a range of forensic hardware and software tools, applications and techniques. Knowledge and understanding of established principles and best practices, ISO/IEC 17043, ISO/IEC17025, Forensic Science Regulator Code of Practice, ILAC G19 and other related guidance documents applicable to Digital Forensics. Full current UK / European driving licence and willingness or experience of travelling for work purposes. Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. Additional Role Demands: Applicants should be aware that this role may involve the exposure to material of an extremely offensive and distressing nature. Requirement for occasional travel to perform digital forensic work at scene / locations outside the Digital Forensics laboratory, involving some overnight stays. Ability to cope working under pressure and time constraints in this uniquely challenging environment. Agility and coordination in handling equipment and evidence as required. May be required to lift a variety of computer items, and sit/stand for extended periods of time. Benefits: The Digital Forensics Analyst role is an excellent opportunity, and CACI reward their staff well with a competitive salary and impressive benefits package which includes: Learning: Budget for conferences, training courses and other materials Social: Fantastic culture with monthly social events Future You: Matched pension and health care package We understand the importance of getting to know your colleagues. Whole company meetings are held every quarter, and a training/work brief weekend is held once a year, amongst many other social events. Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will; Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey. JBRP1_UKTJ
Dec 20, 2025
Full time
Who we are: Founded in 2006, CACI Information Intelligence Group (IIG) is an exciting, growing and progressive business unit within CACI UK. We currently have over 600 intelligent, professional and engaging staff. Through a rigorous emphasis on quality, the company has grown considerably to become one of the UKs most well-respected Technical consultancies. The Role: An existing opportunity exists for an ambitious individual to join our growing team based in North Yorkshire. This important role will develop your skills and abilities to provide accredited Digital Forensic Investigation and Proficiency Testing services within the Law Enforcement Sector. As a Digital Forensic Analyst, you will provide digital forensic investigation services on wide variety of data sources/digital devices, such as personal computers, digital storage devices, mobile phones, corporate computer networks and cloud hosted content. Being responsible for all levels of digital investigations including complex digital investigations, the role with consistof a wide range of responsibilities including; Utilising digital forensic equipment to capture, process and analyse data within an accredited laboratory environment or at scene/client locations. Producing high quality forensic reports / statements containing findings and present your evidence in Court. Assisting in the operation of CACIs digital forensic proficiency testing services, performing a range of processes such as the preparation of test items and associated documentation, delivery/collection activities, examination and evaluation of completed test devices and production of reports. Working in compliance with departmental and organisational policies and standards - ISO/IEC 27001, ISO/IEC 17025, ISO/IEC 17043, Forensic Science Regulators Code of Practice and ILAC G19. Actively contributing to the continual improvement of the quality management system (QMS), assisting with quality and technical compliance activities to ensure the accuracy of results produced by the Laboratory. Performing administrative duties relating to digital forensic activities, including the collection and delivery tasks. Assist with activities relating to the upkeep of the laboratorys technical infrastructure. Complete training and achieve / maintain all competencies defined for the role of Digital Forensic Analyst, or required for the post holder. Contribute to the development of digital forensic laboratory services and capabilities by actively performing environmental horizon scanning, research and development into digital forensic methods, tools, risks and opportunities. Attending conferences and training to ensure that DFL are class leaders in digital forensics services and emerging issues. The Fit: Educated to, or working towards a degree level qualification in a digital forensic, cyber security or computer science based discipline, or experience of working within a digital forensic laboratory or policing environment. Knowledge and experience of common operating systems, file systems (Android, iOS, Windows, MacOS & Linux), applications and networking technologies. Knowledge/Experience of conducting digital forensic processes, using a range of forensic hardware and software tools, applications and techniques. Knowledge and understanding of established principles and best practices, ISO/IEC 17043, ISO/IEC17025, Forensic Science Regulator Code of Practice, ILAC G19 and other related guidance documents applicable to Digital Forensics. Full current UK / European driving licence and willingness or experience of travelling for work purposes. Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years. Additional Role Demands: Applicants should be aware that this role may involve the exposure to material of an extremely offensive and distressing nature. Requirement for occasional travel to perform digital forensic work at scene / locations outside the Digital Forensics laboratory, involving some overnight stays. Ability to cope working under pressure and time constraints in this uniquely challenging environment. Agility and coordination in handling equipment and evidence as required. May be required to lift a variety of computer items, and sit/stand for extended periods of time. Benefits: The Digital Forensics Analyst role is an excellent opportunity, and CACI reward their staff well with a competitive salary and impressive benefits package which includes: Learning: Budget for conferences, training courses and other materials Social: Fantastic culture with monthly social events Future You: Matched pension and health care package We understand the importance of getting to know your colleagues. Whole company meetings are held every quarter, and a training/work brief weekend is held once a year, amongst many other social events. Equal Opportunities: CACI is proud to be an equal opportunities employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will; Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further). Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview. Our people are unique and we encourage, and support them, to be confident in contributing to our inclusion journey. JBRP1_UKTJ
We have an exciting opportunity for a Senior DataOps Engineer to join the Group and take responsibility for inspiring and coaching our Data Engineering teams. The person in post will be working alongside domain-oriented, multi-disciplinary data product teams to design, develop, and test high-quality data solutions that serve as the backbone of our decision-making and digital services. Driving automation and CI/CD practices across data pipelines and infrastructure, the Senior DataOps Engineer will build robust, scalable, and secure infrastructure that supports our data platform strategy. The role holder will lead and mentor data engineers, fostering a high-performance, collaborative environment. They will also play a central role in designing and developing a new cloud-based Data Ecosystem. Working closely with stakeholders to analyse requirements the person in post will design test strategies and ensure data quality and integrity through comprehensive testing. They will also collaborate in an agile environment with product managers, analysts, and developers to deliver data products that create tangible business value Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here This role can be based from either our Head Office campus in Coventry or our Manchester office. A team-led hybrid working arrangement is in place. About you To be successful in this role it's essential you have: Extensive experience with AWS (S3, Glue, Redshift, SageMaker) Experience of building and automating data pipelines in finance The ability to demonstrate, automate and manage data systems so they run smoothly and can grow easily. Familiarity with Docker, Terraform, GitHub Actions, and Vault Experience in coding SQL, Python, Spark, or Scala to work with data. Experience with databases used in Data Warehousing, Data Lakes, and Lakehouse setups. You know how to work with both structured and unstructured data. Experience in testing and testing standards Experience leading and coaching individuals to provide ongoing oversight over the development of data products. Desirable experience will be: Possess an AWS qualification Experience of working in an Agile Team; preferably Safe. Experience in specific tooling Qlik Replicate / Qlik Compose / DataBricks / Informatica / SAS An understanding of data modelling methodology (Kimball, Data Vault, Lakehouse) About us We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. All together , better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Location Coventry JBRP1_UKTJ
Dec 20, 2025
Full time
We have an exciting opportunity for a Senior DataOps Engineer to join the Group and take responsibility for inspiring and coaching our Data Engineering teams. The person in post will be working alongside domain-oriented, multi-disciplinary data product teams to design, develop, and test high-quality data solutions that serve as the backbone of our decision-making and digital services. Driving automation and CI/CD practices across data pipelines and infrastructure, the Senior DataOps Engineer will build robust, scalable, and secure infrastructure that supports our data platform strategy. The role holder will lead and mentor data engineers, fostering a high-performance, collaborative environment. They will also play a central role in designing and developing a new cloud-based Data Ecosystem. Working closely with stakeholders to analyse requirements the person in post will design test strategies and ensure data quality and integrity through comprehensive testing. They will also collaborate in an agile environment with product managers, analysts, and developers to deliver data products that create tangible business value Benefits: 28 days holiday a year plus bank holidays and a holiday buy/sell scheme Annual discretionary bonus scheme Personal pension with matched contributions Maternity, paternity and shared parental leave Extensive wellbeing support Life assurance (6 times annual salary) Find out more about the fantastic benefits of joining Coventry Building Society here This role can be based from either our Head Office campus in Coventry or our Manchester office. A team-led hybrid working arrangement is in place. About you To be successful in this role it's essential you have: Extensive experience with AWS (S3, Glue, Redshift, SageMaker) Experience of building and automating data pipelines in finance The ability to demonstrate, automate and manage data systems so they run smoothly and can grow easily. Familiarity with Docker, Terraform, GitHub Actions, and Vault Experience in coding SQL, Python, Spark, or Scala to work with data. Experience with databases used in Data Warehousing, Data Lakes, and Lakehouse setups. You know how to work with both structured and unstructured data. Experience in testing and testing standards Experience leading and coaching individuals to provide ongoing oversight over the development of data products. Desirable experience will be: Possess an AWS qualification Experience of working in an Agile Team; preferably Safe. Experience in specific tooling Qlik Replicate / Qlik Compose / DataBricks / Informatica / SAS An understanding of data modelling methodology (Kimball, Data Vault, Lakehouse) About us We're one of the largest building societies in the UK and we share a mutual goal across our branches and our offices to improve the lives of others. We're officially recognised as a 'Great Place to Work' and our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and comprehensive support for wellbeing. At the beginning of the year, The Co-operative Bank officially became part of our Group. Together, we have shared values and an ethical approach towards our members, customers, and colleagues. We're serious about equality, of race, age, faith, disability, and sexual orientation and we celebrate diversity. By working together, we know you'll build more than just a career with us. All together , better. Flexibility and why it matters We understand the need for flexibility, so wherever possible, we'll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role. Proud to be a Disability Confident Committed Employer We're proud to offer an interview or assessment to every disabled applicant who meet the minimum criteria for our vacancies. As part of the application process, disabled applicants can opt in for the Disability Confident Interview Scheme. If there are ever occasions where it is not practicable to interview all candidates that meet the essential criteria, such as when we receive a high number of applications, we commit to interviewing disabled candidates who best meet the minimum essential and desirable criteria. Location Coventry JBRP1_UKTJ
Finance Systems Analyst Location - Bexhill/Hybrid (1-2 days a month in the office) Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and subst click apply for full job details
Dec 20, 2025
Full time
Finance Systems Analyst Location - Bexhill/Hybrid (1-2 days a month in the office) Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and subst click apply for full job details
Job Title: Volunteer Support Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the our Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
Dec 20, 2025
Full time
Job Title: Volunteer Support Manager Location: 200B Lambeth Road, London, SE1 7JY (Hybrid Working) Salary: £40,000 to £42,000 gross per annum, depending on experience Job type: Full time, permanent Closing Date: 8 February 2026 Assessment Day: 16 February 2026 Are you looking for a new opportunity supporting volunteers to give their best? This charity is a vibrant and growing charity delivering life changing nautical adventure for young people through the Sea Cadets to give them the best possible head start in life. We also provide personal and professional development opportunities for seafarers with this charity. Working with our staff, cadets, and volunteers, we have built a vision and five-year strategy to take us forward and further improve the astounding contribution already made through our work to the lives of thousands of young people and seafarers, while fully supporting our volunteers who are vital to our success. About the role: We seek a Volunteer Support Manager to join the Young People, Volunteer and Business Support Directorate. This key role focuses on supporting the charity's volunteering strategy and championing best practice. You will manage the Volunteer Support Team and develop/maintain efficient volunteering systems. This is an exciting time to join, with a real opportunity to impact how volunteers are supported and recognised. You will be responsible for the effective administration of volunteer processes using tools like Microsoft Forms and Power Automate, reviewing existing systems, and implementing new, volunteer-friendly processes. Responsibilities: To maintain, review and update volunteering systems, processes and approaches ensuring that they are efficient, up-to-date and as volunteer friendly as possible To line manage and support the Volunteer Support Team based at our Support Centre to ensure the delivery of effective and timely support to the volunteers To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices to deliver effective and consistent support to the volunteers To work with the Head of Volunteering to review our volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary To work with Volunteer Support Officers to develop systems and processes for managing the volunteer support workload and monitoring delivery standards To develop guidance and associated resources for the support of volunteers To manage the Volunteer Support elements of the Training and Admin website ensuring that the information is relevant, accurate and up to date Requirements: Experience of managing and motivating a large team Experience of managing, reviewing and refining complex administrative processes Experience of running effective CRM systems including the use of Microsoft Forms and Power Automate or similar products Experience developing processes which are targeted at both internal and external audiences Experience of delivering a first-class service to clients or customers An understanding of the voluntary and community sector, ideally within the youth field Desirable Experience of managing or supervising a team based remotely Experience of being a volunteer Experience of managing an onboarding process with the understanding of the importance of safer recruitment Experience of empowering a team to deliver a first class customer service Experience of leading projects manging change with various stakeholders Experience of working with volunteers and the knowledge of how to ensure they are supported Benefits: 25 days annual leave per annum, increasing with length of service Hybrid working for many roles Volunteering Leave Life assurance (4x salary) Private medical insurance Generous pension (employer contribution up to 10%) Cycle to work scheme Access to the our Digital Library Wellbeing portal and EAP with 121 counselling Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. Additional Information This charity encourages applications from all backgrounds, committed to equity, diversity, and inclusion. We adhere to safer recruitment practices due to our work with young people and vulnerable adults. Employment is subject to detailed pre-employment checks, including references and criminal disclosure checks. Successful applicants must attend safeguarding training. Please click APPLY to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: Volunteer Coordinator, Volunteer Development Officer, Volunteer Resources Manager, CRM Administrator, Business Support Manager, Service Delivery Manager, Operations Manager (Charity Sector), or Process Improvement Analyst, may also be considered for this role.
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Dec 19, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Dec 19, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Brief Description The Business & Technology Capabilities (B&TC) Sr. Analyst works closely with B&TC and GCDO colleagues, in collaboration with Information Services (IS) to support cross functional clinical study teams regarding the implementation and management of digital systems/technology used by GCDO including but not limited to Veeva Clinical Vault. The B&TC Sr. Analyst demonstrates a good understanding of Veeva Clinical Vault functionality. The B&TC Sr. Analyst works with the 'Performance and Training' function to facilitate the collation, visualization, analysis & storage of relevant metrics for GCDO to ensure optimal trial performance and aid continuous improvement Essential Functions/Responsibilities Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Establishes and maintains, digital systems on behalf of GCDO primarily the Veeva Clinical Vault applications eTMF, CTMS, SSU and Site Connect, plus other Clinical Systems as required Carry out required activities in JV eTMF for all Clinical Vault/eTMF user access requests in accordance with the documented process Carry out required system maintenance in JV eTMF to ensure end users can perform their role in accordance with the documented process Works closely with Business owners and system owners of digital system including but not limited to Veeva Clinical Vault, to ensure GCDO teams are trained appropriately in the functionality of relevant digital systems Collaborates with other functional areas/departments and key stakeholders to maximize the utilization of the digital systems (e.g. creating dashboards, reports, ensuring best use of all Clinical Vault functionality Collaborates with partner vendors, as needed, in relation to system knowledge sharing and utilization Collaborates with subject matter experts on development of relevant digital system training materials, QMS documentation, and Validation activities and documentation Maintains a sound familiarity with Jazz's systems and related processes Identifies improvement opportunities related to digital systems, and assists with developing enhancement plans and roadmaps Organizes and delivers relevant specialist training sessions and workshops with a key focus on digital systems Required Knowledge, Skills, and Abilities IT-literate and passionate/experienced towards new technology and digital systems including, but not limited to Microsoft-based applications and Veeva Clinical Vault applications CTMS, eTMF, SSU and Site Connect An experienced clinical trials professional who is well versed in the field of clinical study management activities, combined with excellent project management, training & mentoring capabilities Previous experience working in Veeva Clinical Vault as an end user, business, or system administrator Ability to effectively interface with CROs and software vendor Previous experience working in clinical trials, with emphasis on GxP and compliance Has a sound working knowledge of clinical operations, clinical processes, Trial Master File regulations medical terminology, global CROs and vendor management Excellent interpersonal and communication skills, both written and verbal Good time management and organizational skills Quality driven with a focus on attention to detail Ability to work independently and take initiative Flexible approach with respect to work assignments and new learning Ability to prioritize workload and manage multiple and varied tasks with enthusiasm Ability to work effectively in a matrix environment and to demonstrate, and foster, teamwork within the group, as well as across the organization Required/Preferred Education and Licenses A minimum of a BA/BS, preferably in the scientific/healthcare and/or technology field A minimum of 5 years of experience in clinical related technology for the pharmaceutical/biotechnology industry Knowledge of FDA/ICH guidelines and industry standard practices regarding the management of clinical trial data and studies. Working knowledge of FDA Guidance Documents: Computerized Systems Used in Clinical Trials, General Principles of Software Validation. Working knowledge of 21 C.F.R. Part 11 Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law. FOR US BASED CANDIDATES ONLY Jazz Pharmaceuticals, Inc. is committed to fair and equitable compensation practices and we strive to provide employees with total compensation packages that are market competitive. For this role, the full and complete base pay range is: $100,000.00 - $150,000.00 Individual compensation paid within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, and other pertinent factors. The goal is to ensure fair and competitive compensation aligned with the candidate's expertise and contributions, within the established pay framework and our Total Compensation philosophy. Internal equity considerations will also influence individual base pay decisions. This range will be reviewed on a regular basis. At Jazz, your base pay is only one part of your total compensation package. The successful candidate may also be eligible for a discretionary annual cash bonus or incentive compensation (depending on the role), in accordance with the terms of the Company's Global Cash Bonus Plan or Incentive Compensation Plan, as well as discretionary equity grants in accordance with Jazz's Long Term Equity Incentive Plan. The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, 401k retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings please click here: .
Data Analyst London Hybrid 6 month FTC - £53,000 pro rata SQL Power BI - Python A well established and growing business based in Central London (near Waterloo) are looking for a capable, confident Data Analyst with expertise in SQL and Power BI to join them on a 6 month FTC. As the organisation s sole Data Analyst, you will play a pivotal role in delivering the operational elements of the Data Strategy. Working closely with the Director of Technology and Data, you will help drive the transformation of how they use data, enhancing insight, decision-making and impact across the organisation. The primary goal is to ensure that they have the technical capabilities and structures in place, to use data from across the business to maximise efficiency. You will lead the establishment and maturity of foundational components, including data governance, quality and process validation. You'll collaborate with business, technical and supplier teams, to advance automation, data warehousing and ethical AI capabilities. You are responsible for implementing and governing the data architecture that empowers colleagues across the organisation to access and interpret trusted data independently. This fundamental work helps embed and scale a culture of self-service and data-led decision-making. Your contribution will ensure trusted, timely and actionable insights, that directly support strategic objectives, key metrics and required regulatory and funding reporting. Key responsibilities of this Data Analyst role will include: Insight and Reporting Identify, scope and implement opportunities to automate manual processes and enhance the reporting architecture. Implement and maintain the data architecture necessary to support the Insights and Policy teams, enabling them to produce strategic insights and reports. Collaborate with colleagues who lead on reporting and insights to develop and promote a self-service reporting approach across the organisation. Lead and drive the development of advanced analytics, including predictive and prescriptive models. Data Governance and Quality Own and drive the implementation of the data quality framework, including the design and maintenance of exception reports and priority status reporting. Take a lead role in the development of the Data Governance Forum, coordinating with Data Owners and Stewards to proactively identify, flag and resolve complex data quality issues. Systems and Integration Support Work with IT and digital colleagues to validate data flows between systems, ensuring consistency and accuracy. Help review and map key systems, processes and APIs, to support the development of a central data warehouse. Analytics and Innovation Lead and drive the development of advanced analytics, including predictive and prescriptive models. Initiate and manage pilots of ethical AI and machine learning use cases within the data lake(s). Identify, scope and implement opportunities to automate manual processes and enhance reporting efficiency. To be suitable for this Data Analyst role you will have the following relevant experience: Significant proven experience in a data analyst or business intelligence role. Strong proficiency in tools such as SQL, Excel, Power BI, or similar dashboarding platforms. Proven ability to independently lead and drive complex data projects and strategic initiatives with minimal supervision. Demonstrable experience in mentoring or guiding junior team members or business stakeholders on data best practice. Experience working with data validation, cleansing and reporting processes. Exceptional communication and presentation skills, with a proven ability to articulate complex findings to both technical and non-technical audiences, ultimately influencing strategic decision-making at all organisational levels. Experience with data warehousing or centralised reporting environments. Strong attention to detail and problem-solving ability. The salary on offer for this role is up to £53,000 pro rata. >
Dec 19, 2025
Full time
Data Analyst London Hybrid 6 month FTC - £53,000 pro rata SQL Power BI - Python A well established and growing business based in Central London (near Waterloo) are looking for a capable, confident Data Analyst with expertise in SQL and Power BI to join them on a 6 month FTC. As the organisation s sole Data Analyst, you will play a pivotal role in delivering the operational elements of the Data Strategy. Working closely with the Director of Technology and Data, you will help drive the transformation of how they use data, enhancing insight, decision-making and impact across the organisation. The primary goal is to ensure that they have the technical capabilities and structures in place, to use data from across the business to maximise efficiency. You will lead the establishment and maturity of foundational components, including data governance, quality and process validation. You'll collaborate with business, technical and supplier teams, to advance automation, data warehousing and ethical AI capabilities. You are responsible for implementing and governing the data architecture that empowers colleagues across the organisation to access and interpret trusted data independently. This fundamental work helps embed and scale a culture of self-service and data-led decision-making. Your contribution will ensure trusted, timely and actionable insights, that directly support strategic objectives, key metrics and required regulatory and funding reporting. Key responsibilities of this Data Analyst role will include: Insight and Reporting Identify, scope and implement opportunities to automate manual processes and enhance the reporting architecture. Implement and maintain the data architecture necessary to support the Insights and Policy teams, enabling them to produce strategic insights and reports. Collaborate with colleagues who lead on reporting and insights to develop and promote a self-service reporting approach across the organisation. Lead and drive the development of advanced analytics, including predictive and prescriptive models. Data Governance and Quality Own and drive the implementation of the data quality framework, including the design and maintenance of exception reports and priority status reporting. Take a lead role in the development of the Data Governance Forum, coordinating with Data Owners and Stewards to proactively identify, flag and resolve complex data quality issues. Systems and Integration Support Work with IT and digital colleagues to validate data flows between systems, ensuring consistency and accuracy. Help review and map key systems, processes and APIs, to support the development of a central data warehouse. Analytics and Innovation Lead and drive the development of advanced analytics, including predictive and prescriptive models. Initiate and manage pilots of ethical AI and machine learning use cases within the data lake(s). Identify, scope and implement opportunities to automate manual processes and enhance reporting efficiency. To be suitable for this Data Analyst role you will have the following relevant experience: Significant proven experience in a data analyst or business intelligence role. Strong proficiency in tools such as SQL, Excel, Power BI, or similar dashboarding platforms. Proven ability to independently lead and drive complex data projects and strategic initiatives with minimal supervision. Demonstrable experience in mentoring or guiding junior team members or business stakeholders on data best practice. Experience working with data validation, cleansing and reporting processes. Exceptional communication and presentation skills, with a proven ability to articulate complex findings to both technical and non-technical audiences, ultimately influencing strategic decision-making at all organisational levels. Experience with data warehousing or centralised reporting environments. Strong attention to detail and problem-solving ability. The salary on offer for this role is up to £53,000 pro rata. >
AI Prompt Engineer - 12 Month Contract - Outside IR35 Role Description: Harvey Nash's Pub Sec client are seeking an AI Prompt Engineer to design, develop, and optimise prompt-based solutions for AI systems. This role will design and optimise AI prompts for extracting data from forms, fine-tune models for accuracy, automate end-to-end workflows, and manage production deployments. The ideal candidate will ensure robust, scalable, and secure AI solutions that streamline document processing The initial focus of the role will look at building on exiting solution to extract structured data from various forms and documents. This role combines expertise in natural language processing (NLP), prompt engineering, and workflow automation to enable accurate and efficient data processing. Key Responsibilities: Prompt Design & Optimisation: Develop and refine AI prompts to accurately extract data fields from structured and semi-structured forms. Test and iterate prompts for different document types and languages to maximize accuracy and reliability. Ensure prompt development is reusable and scalable across different use case scenarios Work closely with developers, data scientists, and business analysts to align solutions with business needs. Fine-tune AI models to improve performance across diverse document types and languages. Workflow Automation Develop automated pipelines for document ingestion, data extraction, and validation. Integrate AI solutions with OCR tools and enterprise systems for seamless processing. Deployment & Support Manage deployment of AI solutions into production environments. Monitor system performance, troubleshoot issues, and provide ongoing support. AI Model Integration: Collaborate with data scientists and developers to integrate prompt-based solutions into existing AI/ML pipelines. Ensure compatibility with OCR tools and document processing systems. Data Quality & Validation: Implement validation logic to ensure extracted data meets quality standards. Work with QA teams to identify and resolve extraction errors. Research & Innovation: Stay updated on advancements in prompt engineering, LLMs, and document AI technologies. Experiment with new techniques for improving extraction performance and reducing manual intervention. Collaboration & Documentation: Partner with business analysts to understand form structures and data requirements. Document prompt strategies, workflows, and best practices for internal knowledge sharing. Document guidance to support deployment approach and ongoing support and maintenance activities Required Skills & Qualifications Strong understanding of Large Language Models (LLMs) and prompt engineering principles. Experience with document AI, OCR technologies, and data extraction workflows. Proficiency in Python or similar languages for automation and integration tasks. Familiarity with APIs and cloud-based AI services (e.g., Azure OpenAI, AWS, Google AI). Excellent problem-solving skills and attention to detail. Background in NLP, machine learning, or data science. Experience with form processing systems in finance, healthcare, or enterprise environments. Knowledge of data privacy regulations and secure handling of sensitive information. Demonstrated success in delivery across both distributed and hybrid on-premises and cloud technology estates. Experience in managing both agile and waterfall projects. Excellent interpersonal skills, influencing and communication skills. Ability to apply a broad understanding of IT infrastructure and interdependencies to create effective, risk-minimising migration plans. The candidate will have an awareness of Digital First Service Standards, and Government Digital Services (GDS). JBRP1_UKTJ
Dec 19, 2025
Full time
AI Prompt Engineer - 12 Month Contract - Outside IR35 Role Description: Harvey Nash's Pub Sec client are seeking an AI Prompt Engineer to design, develop, and optimise prompt-based solutions for AI systems. This role will design and optimise AI prompts for extracting data from forms, fine-tune models for accuracy, automate end-to-end workflows, and manage production deployments. The ideal candidate will ensure robust, scalable, and secure AI solutions that streamline document processing The initial focus of the role will look at building on exiting solution to extract structured data from various forms and documents. This role combines expertise in natural language processing (NLP), prompt engineering, and workflow automation to enable accurate and efficient data processing. Key Responsibilities: Prompt Design & Optimisation: Develop and refine AI prompts to accurately extract data fields from structured and semi-structured forms. Test and iterate prompts for different document types and languages to maximize accuracy and reliability. Ensure prompt development is reusable and scalable across different use case scenarios Work closely with developers, data scientists, and business analysts to align solutions with business needs. Fine-tune AI models to improve performance across diverse document types and languages. Workflow Automation Develop automated pipelines for document ingestion, data extraction, and validation. Integrate AI solutions with OCR tools and enterprise systems for seamless processing. Deployment & Support Manage deployment of AI solutions into production environments. Monitor system performance, troubleshoot issues, and provide ongoing support. AI Model Integration: Collaborate with data scientists and developers to integrate prompt-based solutions into existing AI/ML pipelines. Ensure compatibility with OCR tools and document processing systems. Data Quality & Validation: Implement validation logic to ensure extracted data meets quality standards. Work with QA teams to identify and resolve extraction errors. Research & Innovation: Stay updated on advancements in prompt engineering, LLMs, and document AI technologies. Experiment with new techniques for improving extraction performance and reducing manual intervention. Collaboration & Documentation: Partner with business analysts to understand form structures and data requirements. Document prompt strategies, workflows, and best practices for internal knowledge sharing. Document guidance to support deployment approach and ongoing support and maintenance activities Required Skills & Qualifications Strong understanding of Large Language Models (LLMs) and prompt engineering principles. Experience with document AI, OCR technologies, and data extraction workflows. Proficiency in Python or similar languages for automation and integration tasks. Familiarity with APIs and cloud-based AI services (e.g., Azure OpenAI, AWS, Google AI). Excellent problem-solving skills and attention to detail. Background in NLP, machine learning, or data science. Experience with form processing systems in finance, healthcare, or enterprise environments. Knowledge of data privacy regulations and secure handling of sensitive information. Demonstrated success in delivery across both distributed and hybrid on-premises and cloud technology estates. Experience in managing both agile and waterfall projects. Excellent interpersonal skills, influencing and communication skills. Ability to apply a broad understanding of IT infrastructure and interdependencies to create effective, risk-minimising migration plans. The candidate will have an awareness of Digital First Service Standards, and Government Digital Services (GDS). JBRP1_UKTJ
IT Support Analyst (2nd Line) - Digital Health, System Support Engineer Location: Norfolk and Norwich Salary: £18 - £20/hr The Job: We need an experienced 2nd Line IT Analyst to join our Digital Health team. You will be the technical expert solving the toughest IT problems for our hospital staff, ensuring critical systems stay online click apply for full job details
Dec 18, 2025
Contractor
IT Support Analyst (2nd Line) - Digital Health, System Support Engineer Location: Norfolk and Norwich Salary: £18 - £20/hr The Job: We need an experienced 2nd Line IT Analyst to join our Digital Health team. You will be the technical expert solving the toughest IT problems for our hospital staff, ensuring critical systems stay online click apply for full job details
CMP (Consent Management Platform) Analyst, contract Technical analyst role suited for someone with experience auditing app and web logs, validating SDK integrations, and managing consent signals across digital ecosystems and strong Consent Management Platform experience. You'll work closely with cross-functional teams to maintain best-in-class consent management operations click apply for full job details
Dec 18, 2025
Contractor
CMP (Consent Management Platform) Analyst, contract Technical analyst role suited for someone with experience auditing app and web logs, validating SDK integrations, and managing consent signals across digital ecosystems and strong Consent Management Platform experience. You'll work closely with cross-functional teams to maintain best-in-class consent management operations click apply for full job details
Senior Information Security Analyst (SOC) Permanent Location: Midlands (Hybrid minimum 2 days per week onsite) Salary: up to £65,000 About the Client Our client renowned for its commitment to innovation, scalability, and cutting-edge technology. Operating at the forefront of digital solutions, they leverage bespoke and third-party systems to drive efficiency and enhance business operations click apply for full job details
Dec 18, 2025
Full time
Senior Information Security Analyst (SOC) Permanent Location: Midlands (Hybrid minimum 2 days per week onsite) Salary: up to £65,000 About the Client Our client renowned for its commitment to innovation, scalability, and cutting-edge technology. Operating at the forefront of digital solutions, they leverage bespoke and third-party systems to drive efficiency and enhance business operations click apply for full job details
We are recruiting on behalf of our client for a talented SAP HR & Payroll Support Analyst to join their established digital & technology team. This is an excellent opportunity to play a key role in supporting and enhancing the organisation's SAP HR and Payroll systems, ensuring smooth and accurate payroll operations across the business click apply for full job details
Dec 18, 2025
Full time
We are recruiting on behalf of our client for a talented SAP HR & Payroll Support Analyst to join their established digital & technology team. This is an excellent opportunity to play a key role in supporting and enhancing the organisation's SAP HR and Payroll systems, ensuring smooth and accurate payroll operations across the business click apply for full job details
Business Systems Analyst Location: Birmingham/ Hybrid Salary:£43,000 An established organisation is seeking a Business Systems Analyst to lead the development, support and optimisation of its core business systems. This role is central to improving system performance, streamlining processes and ensuring digital solutions meet operational and customer needs click apply for full job details
Dec 18, 2025
Full time
Business Systems Analyst Location: Birmingham/ Hybrid Salary:£43,000 An established organisation is seeking a Business Systems Analyst to lead the development, support and optimisation of its core business systems. This role is central to improving system performance, streamlining processes and ensuring digital solutions meet operational and customer needs click apply for full job details
Business Systems Analyst Location: Birmingham/ Hybrid Salary: £40,000 - £43,000 An established organisation is seeking a Business Systems Analyst to lead the development, support and optimisation of its core business systems. This role is central to improving system performance, streamlining processes and ensuring digital solutions meet operational and customer needs click apply for full job details
Dec 18, 2025
Full time
Business Systems Analyst Location: Birmingham/ Hybrid Salary: £40,000 - £43,000 An established organisation is seeking a Business Systems Analyst to lead the development, support and optimisation of its core business systems. This role is central to improving system performance, streamlining processes and ensuring digital solutions meet operational and customer needs click apply for full job details
Pathfinder Business Solutions Ltd
Wirral, Merseyside
IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough, with potential to extend on a rolling month click apply for full job details
Dec 18, 2025
Contractor
IT Support Analyst with Microsoft 365, Windows systems and networking experience required by a digital technology solutions provider. In this role you deliver both first and second-line support across infrastructure and end-user systems during a key period of team cover. This is an Inside IR35, three-month fixed-term contract based on-site in Bromborough, with potential to extend on a rolling month click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 17, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 17, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 17, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.