Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About the job Job summary This position is based nationally. Job description As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management. Key Responsibilities: Agile Working • Have experience of working in agile, including an awareness of agile tools and how to use them • Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver • Adapt, reflect and be resilient • Have the ability to see outside of the process • Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes Business Analysis • Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions • Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis • Responsible for investigative work into problems and opportunities in existing and new services Business Modelling • Can model simple areas using established techniques and understand the purpose of this and its importance. • Can assist in complex modelling if required. Business Process Testing • Can model simple areas using established techniques and understand the purpose of this and its importance. • Can assist in complex modelling if required. Digital Perspective • Are responsive to changes in technology, adapting your approach accordingly • Can make decisions to meet user needs in the government context • Understand the importance of assisted digital and can design services and make decisions to meet users' needs Enterprise and Business Architecture • Are aware of the target operating model. Innovation • Know about innovation and what it involves. Methods and tools • Have an understanding of the use of methods and tools. Requirements Definition and Management • Know about tools and techniques for determining requirements. • Can talk about the objectives of the business. Stakeholder Relationship Management • Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them. • Influences stakeholders and manages relationships effectively. Testing (business analysis) • Can execute test scripts under supervision. • Understand the role of testing and how it works in systems development. User Focus • Have an awareness or understanding of user experience analysis and its principles. • Can see the purpose of user stories and focus on user needs. Other duties • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Criteria: • Excellent stakeholder engagement skills • Can make decisions within agreed parameters • Good communication skills • Elicitation of business requirements Person specification Please refer to Job Description
Mar 06, 2026
Full time
Location East Midlands (England), East of England, London (region), North East England, North West England, Scotland, South East England, South West England, Wales, West Midlands (England), Yorkshire and the Humber About the job Job summary This position is based nationally. Job description As a Junior Business Analyst, you will receive support from more Senior Business Analysts and be responsible for the output. You will have a limited toolset, will work with others or under supervision, and support stakeholder relationship management. Key Responsibilities: Agile Working • Have experience of working in agile, including an awareness of agile tools and how to use them • Can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver • Adapt, reflect and be resilient • Have the ability to see outside of the process • Able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes Business Analysis • Know how to investigate operational needs or problems and assist in the recommendation of service improvement and business solutions • Can contribute to recommendations to improve services and understand the importance of evidence-based design or analysis • Responsible for investigative work into problems and opportunities in existing and new services Business Modelling • Can model simple areas using established techniques and understand the purpose of this and its importance. • Can assist in complex modelling if required. Business Process Testing • Can model simple areas using established techniques and understand the purpose of this and its importance. • Can assist in complex modelling if required. Digital Perspective • Are responsive to changes in technology, adapting your approach accordingly • Can make decisions to meet user needs in the government context • Understand the importance of assisted digital and can design services and make decisions to meet users' needs Enterprise and Business Architecture • Are aware of the target operating model. Innovation • Know about innovation and what it involves. Methods and tools • Have an understanding of the use of methods and tools. Requirements Definition and Management • Know about tools and techniques for determining requirements. • Can talk about the objectives of the business. Stakeholder Relationship Management • Know who your stakeholders are, what evidence is relevant to them and the importance of managing relationships with them. • Influences stakeholders and manages relationships effectively. Testing (business analysis) • Can execute test scripts under supervision. • Understand the role of testing and how it works in systems development. User Focus • Have an awareness or understanding of user experience analysis and its principles. • Can see the purpose of user stories and focus on user needs. Other duties • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post. Essential Criteria: • Excellent stakeholder engagement skills • Can make decisions within agreed parameters • Good communication skills • Elicitation of business requirements Person specification Please refer to Job Description
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Mar 06, 2026
Full time
2nd Line Technical Support Engineer / IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client environments. If you've also worked in the following roles, we'd also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project work. Successful candidates must have a Full Driving Licence and Access to their own Vehicle SALARY: £32,000 to £35,000 per annum LOCATION: Hybrid Working 2 Days at Home, 3 Days from the Office in Taunton, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 37.5 Hours per Week. Two Shifts: 8:30am - 5:00pm / 10:00am - 6:30pm JOB OVERVIEW We have a fantastic new job opportunity for a 2nd Line Technical Support Engineer / IT Service Desk Analyst to join a busy IT Help Desk supporting managed services clients across the UK. As a 2nd Line Technical Support Engineer / IT Service Desk Analyst you will provide remote support, on-site technical support and project delivery across Microsoft 365, Windows Server and network infrastructure environments. This is a varied role combining troubleshooting, systems support and customer service. The 2nd Line Technical Support Engineer / IT Service Desk Analyst will act as an escalation point, manage service desk tickets to SLA, contribute to ITIL processes and support digital transformation initiatives while building strong client relationships. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the 2nd Line Technical Support Engineer / IT Service Desk Analyst include: Service Desk Support: Act as a point of contact for end users via phone, email and chat, delivering remote and telephone IT support Ticket Management: Qualify, assign and document incidents and service requests within the ticketing system, ensuring accurate updates and SLA compliance Technical Troubleshooting: Resolve 20+ tickets per day across Microsoft 365, Windows, servers, networks and end-user devices, escalating where required On-Site Support: Travel to client sites across the UK to deliver hands-on technical support and project implementation Systems Administration: Support Azure Active Directory, Exchange Online, SharePoint Online and Endpoint Manager environments Security Checks: Perform daily security monitoring and best practice checks across client systems Network Support: Assist with router, firewall and managed switch configurations, including TCP/IP subnetting and routing Documentation & Knowledge Sharing: Create and maintain technical documentation and knowledgebase articles Vendor Liaison: Work with third-party suppliers to resolve application and infrastructure issues Project Delivery: Support IT projects, upgrades and change implementations, coordinating with internal teams CANDIDATE REQUIREMENTS ESSENTIAL Educated to GCSE level (including Maths and English) (or equivalent) Proof of right to work in the UK A valid UK driving licence and access to a vehicle Previous experience in a customer service focused IT support or service desk role Experience with ticketing systems, SLAs and ITIL-based processes Proven experience supporting Microsoft 365 including Azure Active Directory, Exchange Online and SharePoint Online Experience administering Windows environments and end-user devices Strong troubleshooting skills across hardware, software and network support Excellent written and verbal communication skills with a professional phone manner Ability to work independently and as part of a team, remaining calm under pressure DESIRABLE Microsoft certifications or advanced Microsoft 365 administration training A background in a managed service provider (MSP) environment Experience supporting Windows Server environments Knowledge of Microsoft Intune configuration and PowerShell scripting Understanding of router, firewall and switch configuration, plus DKIM, DMARC and SPF Experience delivering IT projects and acting as an escalation point HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14477 Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Taunton, Somerset, South West England. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Mar 06, 2026
Full time
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 06, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
We're looking for an experienced incident handler to join our Digital team as a Business System Support Analyst, based at our Kilbirnie Street and Hillington offices in Glasgow. We offer: 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension s click apply for full job details
Mar 06, 2026
Full time
We're looking for an experienced incident handler to join our Digital team as a Business System Support Analyst, based at our Kilbirnie Street and Hillington offices in Glasgow. We offer: 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim money back on medical and dental treatments Pension s click apply for full job details
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
Mar 06, 2026
Full time
Company Description Company DescriptionPublicis Media harnesses the power of modern media through leading agency brands Dysrupt, Infinite Roar, Publicis Collective, Publicis Health Media, Spark Foundry, Starcom and Zenith, as well as global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings from CJ, Epsilon and Influential. A key business solution of Publicis Groupe, Publicis Media's digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide. Overview The Performics function strategizes and provides digital activation services for global advertisers in over 57+ markets around the world with the aim to deliver the optimal outcome. Our Performance Centre of Excellence drives performance solutions across several channels including social, search, programmatic, commerce and affiliates. We have 30 different nationalities in our teams and work closely with teams from Google, Meta, TradeDesk and Amazon to deliver innovative solutions that helps deliver business results to our clients. About the Role We are seeking a strategic and driven Product Manager, Measurement with hands-on experience in digital media measurement, experimentation, and foundational data science. In this role, you will oversee the development and lifecycle of measurement and experimentation products-from ideation and prototyping through launch and evolution. The product manager will diligently manage the product roadmap, strategically prioritizing product features and enhancements based on thorough market research, to meet the needs of users and align with business objectives. You will work closely with engineering teams to deliver data-science-powered products. A strong emphasis on agile methodologies and agile process implementation is essential for this role. Successful applicants are expected to manage multiple projects, stakeholders and time zones, making it key for them to have strong project management and organization skills. This role requires the ability to both work in startup-like environments and within a large matrixed organization. The candidate needs to be a quick learner, self-starter, pro-active and can work autonomously. This is an ideal role for someone early in their career who has worked in media measurement roles (platform, agency, or analytics), has technical literacy in Python, and is highly motivated to build innovative products in the AI space. Responsibilities Media Measurement Subject Matter Expertise Transform media measurement challenges into product opportunities. Prototype and test Python-based measurement models to support early-stage feature / product exploration Leadership Collaboration & Communication Develop and own the product roadmap, defining near-term and long-term milestones that align with measurement strategy and user needs. Plan and manage agile sprints, ensuring engineering teams have clear priorities, timelines, and requirements. Facilitate agile ceremonies-sprint planning, reviews, retrospectives, and stand-ups. Maintain and refine the product backlog. Deliver training, documentation, and demos to support product adoption. Quality & Validation Define measurement-specific QA expectations, including model validation, statistical accuracy, and AI response reasonability. Partner with QA teams to ensure releases meet quality standards and maintain consistency across products and datasets. Staying Ahead of the Measurement & AI Curve Maintain a strong understanding of measurement methodologies, privacy-driven changes, platform experimentation capabilities, and best practices across social, search, commerce and emerging channels. Research evolving applications of AI, LLMs, agentic systems, and automated analytics, and bring these innovations to life within our products. Qualifications Proven experience in media measurement, ideally in experimentation or analytical roles at platforms (Meta/Google), agencies, or measurement-focused organizations. Working knowledge of A/B testing, lift testing (geo or audience), incrementality design, and attribution models. Ability to prototype measurement models in Python (e.g., power calculations, regression, lift modeling, MMM). Familiarity with digital media platforms and metrics (Search, Social, Programmatic, Commerce). Strong project management and organizational skills, with the ability to juggle multiple priorities across global teams. Ideally Has Experience working with major media platforms (Google, Meta, Amazon, TikTok) or a measurement/analytics SaaS provider. Exposure to media measurement methodologies, including Test & Learn agendas, marketing experimentation, MMM, and MTA. Familiarity with product management, JIRA and agile methodologies. Who Will Love This Role Someone with deep curiosity about how to best measure advertising effectiveness. Someone who wants hands-on involvement in building AI-powered tools. A measurement specialist who wants to grow into a technical product management role. Someone excited by innovation, rapid prototyping, experimentation, and building products that analysts, strategists and media buyers rely on every day. Additional Information Publicis Groupe has fantastic benefits on offer to all of our employees. In the UK, in addition to the classics,Pension,Life Assurance, Private Medical and IncomeProtectionPlan, we also offer; WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year. REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care. BENEFITS 24/7 helpline to support you on a personal and professional level.Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching. FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave. FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment. GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre. Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups).
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Project Manager (12-Month Fixed Term Contract) - Hybrid/Remote Working Available Are you an experienced Project Manager ready to lead multiple, high-impact digital transformation projects? This is a fantastic 12-month opportunity to take ownership of a portfolio of technology initiatives within a complex, values-driven organisation that's investing in modern, scalable systems. As the Project Manager you'll work closely with senior stakeholders and cross-functional teams to plan, deliver, and embed several business-critical projects that will enhance efficiency and enable long-term digital growth. As Project Manager , you'll oversee the end-to-end delivery of several concurrent technology projects, ensuring they are completed on time, within scope, and on budget. You'll act as the bridge between technology suppliers, internal teams and leadership - ensuring communication, alignment, and accountability throughout each project's lifecycle. You'll need to handle sensitive information with discretion and confidentiality and some travel within the region may be required, along with occasional attendance at events outside normal working hours (with time off in lieu). Your projects will include: Developing a new Contact Management System (CMS) and managing the decommissioning of the existing legacy system. Overseeing implementation and enhancement of a Microsoft 365 Business Central accounting system, including changes to the fixed asset register. Managing the deployment of a property management platform (Fixflo). Delivering a new corporate website. Key Responsibilities: Define project scope, objectives, and success criteria. Create detailed project plans, timelines, and budgets. Maintain all project documentation and governance processes. Lead and motivate project teams to deliver against goals. Identify and manage risks, issues, and dependencies. Oversee change management, milestones, and quality controls. Communicate effectively with stakeholders at all levels. Track performance against timelines, budgets, and outcomes. Provide clear, accurate reporting to senior stakeholders. Ensure project outcomes are achieved and benefits realised. Facilitate lessons-learned sessions to improve future delivery. What You'll Bring A degree in IT, Business Management, or a related field. A recognised project management qualification (e.g. PRINCE2, APM, CSM). Demonstrable experience successfully delivering technology or IT projects. Strong communication and stakeholder management skills. A collaborative, adaptable, and solutions-focused approach. Excellent planning, organisation, and problem-solving abilities. Desirable:. Certified AgilePM Practitioner. Previous experience as a Business or Systems Analyst. If you're an organised, driven project professional who thrives on delivering impactful technology change, we'd love to hear from you. Please apply here with your CV! Or call Lynne on
Mar 05, 2026
Full time
Project Manager (12-Month Fixed Term Contract) - Hybrid/Remote Working Available Are you an experienced Project Manager ready to lead multiple, high-impact digital transformation projects? This is a fantastic 12-month opportunity to take ownership of a portfolio of technology initiatives within a complex, values-driven organisation that's investing in modern, scalable systems. As the Project Manager you'll work closely with senior stakeholders and cross-functional teams to plan, deliver, and embed several business-critical projects that will enhance efficiency and enable long-term digital growth. As Project Manager , you'll oversee the end-to-end delivery of several concurrent technology projects, ensuring they are completed on time, within scope, and on budget. You'll act as the bridge between technology suppliers, internal teams and leadership - ensuring communication, alignment, and accountability throughout each project's lifecycle. You'll need to handle sensitive information with discretion and confidentiality and some travel within the region may be required, along with occasional attendance at events outside normal working hours (with time off in lieu). Your projects will include: Developing a new Contact Management System (CMS) and managing the decommissioning of the existing legacy system. Overseeing implementation and enhancement of a Microsoft 365 Business Central accounting system, including changes to the fixed asset register. Managing the deployment of a property management platform (Fixflo). Delivering a new corporate website. Key Responsibilities: Define project scope, objectives, and success criteria. Create detailed project plans, timelines, and budgets. Maintain all project documentation and governance processes. Lead and motivate project teams to deliver against goals. Identify and manage risks, issues, and dependencies. Oversee change management, milestones, and quality controls. Communicate effectively with stakeholders at all levels. Track performance against timelines, budgets, and outcomes. Provide clear, accurate reporting to senior stakeholders. Ensure project outcomes are achieved and benefits realised. Facilitate lessons-learned sessions to improve future delivery. What You'll Bring A degree in IT, Business Management, or a related field. A recognised project management qualification (e.g. PRINCE2, APM, CSM). Demonstrable experience successfully delivering technology or IT projects. Strong communication and stakeholder management skills. A collaborative, adaptable, and solutions-focused approach. Excellent planning, organisation, and problem-solving abilities. Desirable:. Certified AgilePM Practitioner. Previous experience as a Business or Systems Analyst. If you're an organised, driven project professional who thrives on delivering impactful technology change, we'd love to hear from you. Please apply here with your CV! Or call Lynne on
Are you looking for an exciting opportunity to lead the projectdelivery.gov.uk service, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively? If so we would love to hear from you! About the Team We are the Government Project Delivery Function Team, a small group of multidisciplinary specialists dedicated to driving excellence in project delivery across government. Our work shapes strategy, sets standards, and champions best practice to ensure projects deliver real value for the public. We design and maintain award-winning resources, including projectdelivery.gov.uk and The Teal Book, supporting thousands of professionals nationwide. Joining us means being part of a collaborative, forward-thinking team that values innovation, continuous improvement, and impact. If you want to influence how government delivers its most critical projects, this is the place to do it. About the Job In this role, you will: Delivery Management: Lead the delivery of the projectdelivery.gov.uk service, ensuring it meets user needs and strategic objectives. Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services. Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery. Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements. Service Design and Ownership: Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users Ensure the platform supports end-to-end service delivery, aligning with government standards and policies. Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods Content and Platform Operations: Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles. Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services. Ensure robust governance and operational processes are in place for content management and platform usage. Negotiate, influence, set and manage budgets across financial and contractual years Manage the operational security, reliability, data privacy and risk exposure of the service About You The successful candidate will: Strong understanding of digital platforms, content management systems, and operational governance Experience in service design, with a user-centred and strategic approach to designing and improving digital services - being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives Demonstrable experience in commercial management, including procurement, supply chain management, contract management, and performance management Strong understanding of agile delivery methodologies and experience managing multidisciplinary matrix teams, including members from suppliers Excellent partner management skills, with the ability to influence and collaborate across organisational and team boundaries Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Mar 04, 2026
Full time
Are you looking for an exciting opportunity to lead the projectdelivery.gov.uk service, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively? If so we would love to hear from you! About the Team We are the Government Project Delivery Function Team, a small group of multidisciplinary specialists dedicated to driving excellence in project delivery across government. Our work shapes strategy, sets standards, and champions best practice to ensure projects deliver real value for the public. We design and maintain award-winning resources, including projectdelivery.gov.uk and The Teal Book, supporting thousands of professionals nationwide. Joining us means being part of a collaborative, forward-thinking team that values innovation, continuous improvement, and impact. If you want to influence how government delivers its most critical projects, this is the place to do it. About the Job In this role, you will: Delivery Management: Lead the delivery of the projectdelivery.gov.uk service, ensuring it meets user needs and strategic objectives. Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services. Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery. Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements. Service Design and Ownership: Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users Ensure the platform supports end-to-end service delivery, aligning with government standards and policies. Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods Content and Platform Operations: Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles. Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services. Ensure robust governance and operational processes are in place for content management and platform usage. Negotiate, influence, set and manage budgets across financial and contractual years Manage the operational security, reliability, data privacy and risk exposure of the service About You The successful candidate will: Strong understanding of digital platforms, content management systems, and operational governance Experience in service design, with a user-centred and strategic approach to designing and improving digital services - being able to lead and support others in the design of existing and new services and being able to communicate how user centred design helps to meet objectives Demonstrable experience in commercial management, including procurement, supply chain management, contract management, and performance management Strong understanding of agile delivery methodologies and experience managing multidisciplinary matrix teams, including members from suppliers Excellent partner management skills, with the ability to influence and collaborate across organisational and team boundaries Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 28.97% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at .
Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!
Mar 04, 2026
Full time
Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!
Location York About the job Job summary Can you understand how teams work and map their practices into clear, practical processes? Do you thrive on solving challenging problems and translating business needs into efficient, scalable solutions? Have you worked across multi-disciplinary teams to understand challenges, design better ways of working and to deliver smarter, more effective services? If so, we'd love to hear from you! Active Travel England (ATE) is seeking a skilled Business Analyst to help shape its digital products and services. As a trusted process expert, you'll shape requirements, align stakeholders and ensuring we deliver the right outcomes at the right time. You'll bring structure, insight and analytical rigour to ensure our solutions are grounded in evidence and aligned to organisational priorities. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Active Travel England Job description Active Travel England are looking for two Business Analysts to be enthusiastic and motivated members of a talented technical team. In this role, you'll bring structure to ambiguity and champion a culture of process mapping that drives clarity, collaboration and continuous improvement. Your responsibilities will include, but aren't limited to: Translate business needs into actionable requirements, including user stories, process maps, data flows and acceptance criteria. Contribute to agile ceremonies, backlog refinement, sprint planning and retros. Ensure business analysis work adheres to GDS standards and supports service assessments. Own stakeholder relationships at senior levels; develop and maintain a strategic view of the business and policy context and how business analysis activities contribute to it. Role model positive behaviours and support the embedding of the new target operating model and the changes to the ways of working. Set the standards and expectations for your profession across ATE and engage and align with the wider DfT Group. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification We're looking for a confident, resilient and inclusive Business Analyst who is focussed on delivering value through continually learning and adapting. The essential criteria are: Demonstrable experience in facilitating the delivery of multiple successful digital products and services Demonstrable experience of analysing and documenting existing business processes and associated qualitative and quantitative information Demonstrable experience of redesigning business processes to make them more efficient and effective Demonstrate the ability to communicate effectively across organisational, technical and non-technical audience Required experience: To be successful in this role you will need to have experience of: Agile working, ceremonies and processes Working on business improvements and resolution of live issues Mapping business processes and systems modelling Management of stakeholders Documentation of requirements for use during development and also reference material after implementation Discussing requirements with user groups to establish deliverables Coaching and mentoring others
Mar 03, 2026
Full time
Location York About the job Job summary Can you understand how teams work and map their practices into clear, practical processes? Do you thrive on solving challenging problems and translating business needs into efficient, scalable solutions? Have you worked across multi-disciplinary teams to understand challenges, design better ways of working and to deliver smarter, more effective services? If so, we'd love to hear from you! Active Travel England (ATE) is seeking a skilled Business Analyst to help shape its digital products and services. As a trusted process expert, you'll shape requirements, align stakeholders and ensuring we deliver the right outcomes at the right time. You'll bring structure, insight and analytical rigour to ensure our solutions are grounded in evidence and aligned to organisational priorities. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday Flexible working options where we encourage a great work-life balance. Read more in the Benefits section below! Find out more about what it's like working at Active Travel England Job description Active Travel England are looking for two Business Analysts to be enthusiastic and motivated members of a talented technical team. In this role, you'll bring structure to ambiguity and champion a culture of process mapping that drives clarity, collaboration and continuous improvement. Your responsibilities will include, but aren't limited to: Translate business needs into actionable requirements, including user stories, process maps, data flows and acceptance criteria. Contribute to agile ceremonies, backlog refinement, sprint planning and retros. Ensure business analysis work adheres to GDS standards and supports service assessments. Own stakeholder relationships at senior levels; develop and maintain a strategic view of the business and policy context and how business analysis activities contribute to it. Role model positive behaviours and support the embedding of the new target operating model and the changes to the ways of working. Set the standards and expectations for your profession across ATE and engage and align with the wider DfT Group. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification We're looking for a confident, resilient and inclusive Business Analyst who is focussed on delivering value through continually learning and adapting. The essential criteria are: Demonstrable experience in facilitating the delivery of multiple successful digital products and services Demonstrable experience of analysing and documenting existing business processes and associated qualitative and quantitative information Demonstrable experience of redesigning business processes to make them more efficient and effective Demonstrate the ability to communicate effectively across organisational, technical and non-technical audience Required experience: To be successful in this role you will need to have experience of: Agile working, ceremonies and processes Working on business improvements and resolution of live issues Mapping business processes and systems modelling Management of stakeholders Documentation of requirements for use during development and also reference material after implementation Discussing requirements with user groups to establish deliverables Coaching and mentoring others
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 02, 2026
Contractor
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
Mar 02, 2026
Full time
Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.
IT Solutions Analyst Location: York Salary: Up to 50,000 Working pattern: Hybrid (typically 2 to 3 days in the office, with flexibility depending on projects) A well established organisation based in York is looking to add an IT Solutions Analyst to its collaborative Solutions team. This is a great opportunity for someone who enjoys working at the intersection of technology and business, helping shape systems and processes during a significant period of organisational change. The Solutions team is a close knit group with a flat structure, where analysts work closely together and take ownership across a wide range of initiatives. Rather than being handed a rigid task list, the role involves working closely with stakeholders to clarify needs, document requirements, and help translate business challenges into practical technology solutions. The role This position sits within a team responsible for analysing business needs, supporting system change, and helping deliver improvements across a diverse digital and technology landscape. On a day to day basis you will: Work with business stakeholders to understand problems, clarify requirements and document user needs Translate business requirements into clear functional specifications and user stories Support the delivery of system and digital change initiatives Work closely with internal teams and external suppliers to help deliver technology solutions Contribute to Agile delivery processes including Scrum or Kanban ceremonies Support the wider technology function in ensuring solutions align with business objectives Occasionally collaborate with offshore teams to ensure smooth handovers and continuity What we are looking for Essential experience Around 3 to 5 years experience in an analytical role such as Business Analyst or Solutions Analyst Experience working on transformation or large scale change programmes Strong stakeholder management and communication skills Experience working with both internal teams and third party technology suppliers Understanding of system change and technology delivery environments Experience working within Agile frameworks such as Scrum or Kanban Ability to document requirements clearly and translate business needs into technical solutions Personal attributes Naturally curious and comfortable asking challenging questions Strong communicator who can build relationships across the business Adaptable and comfortable working across multiple initiatives Confident navigating ambiguity and helping shape solutions Working environment This role offers a hybrid working model, typically with two to three days in the office , although there is flexibility depending on project needs. New starters are encouraged to spend more time in the office initially to build relationships and gain context. The team has a collaborative culture where analysts work closely together, share knowledge and support each other across initiatives. If you enjoy working in environments where you can influence change, collaborate with a wide range of stakeholders and help shape technology solutions, this could be a strong opportunity to explore.
Mar 02, 2026
Full time
IT Solutions Analyst Location: York Salary: Up to 50,000 Working pattern: Hybrid (typically 2 to 3 days in the office, with flexibility depending on projects) A well established organisation based in York is looking to add an IT Solutions Analyst to its collaborative Solutions team. This is a great opportunity for someone who enjoys working at the intersection of technology and business, helping shape systems and processes during a significant period of organisational change. The Solutions team is a close knit group with a flat structure, where analysts work closely together and take ownership across a wide range of initiatives. Rather than being handed a rigid task list, the role involves working closely with stakeholders to clarify needs, document requirements, and help translate business challenges into practical technology solutions. The role This position sits within a team responsible for analysing business needs, supporting system change, and helping deliver improvements across a diverse digital and technology landscape. On a day to day basis you will: Work with business stakeholders to understand problems, clarify requirements and document user needs Translate business requirements into clear functional specifications and user stories Support the delivery of system and digital change initiatives Work closely with internal teams and external suppliers to help deliver technology solutions Contribute to Agile delivery processes including Scrum or Kanban ceremonies Support the wider technology function in ensuring solutions align with business objectives Occasionally collaborate with offshore teams to ensure smooth handovers and continuity What we are looking for Essential experience Around 3 to 5 years experience in an analytical role such as Business Analyst or Solutions Analyst Experience working on transformation or large scale change programmes Strong stakeholder management and communication skills Experience working with both internal teams and third party technology suppliers Understanding of system change and technology delivery environments Experience working within Agile frameworks such as Scrum or Kanban Ability to document requirements clearly and translate business needs into technical solutions Personal attributes Naturally curious and comfortable asking challenging questions Strong communicator who can build relationships across the business Adaptable and comfortable working across multiple initiatives Confident navigating ambiguity and helping shape solutions Working environment This role offers a hybrid working model, typically with two to three days in the office , although there is flexibility depending on project needs. New starters are encouraged to spend more time in the office initially to build relationships and gain context. The team has a collaborative culture where analysts work closely together, share knowledge and support each other across initiatives. If you enjoy working in environments where you can influence change, collaborate with a wide range of stakeholders and help shape technology solutions, this could be a strong opportunity to explore.
Cookie Notice Chief Information Security Officer Title: Chief Information Security Officer Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and . Job Description: The Chief Information Security Officer (CISO) is a strategic executive responsible for protecting the company's physical, digital, and intellectual assets. In a pharmaceutical context, this includes safeguarding sensitive R&D data, clinical trial information, patient privacy, and proprietary technologies. The CISO leads the development and execution of a comprehensive security strategy encompassing cybersecurity, regulatory compliance, physical security, and internal investigations. This role includes building and managing a multidisciplinary security and investigations team, ensuring alignment with business goals and regulatory requirements. WHAT - Main Responsibilities & Technical Competencies Strategic Leadership Develop and execute a forward-looking security strategy aligned with corporate objectives and industry trends. Advise executive leadership and the board on risk posture, threat landscape, and investment priorities. Lead cross-functional initiatives to embed security into digital transformation, innovation, and operational excellence. Establish KPIs and performance metrics to measure and improve security effectiveness. Cybersecurity & IT Security Oversee the design and implementation of cybersecurity architecture and controls. Ensure protection of IT infrastructure, cloud environments, and sensitive data. Lead incident response, threat intelligence, and vulnerability management programs. Maintain compliance with global standards (e.g., ISO 27001, NIST, GDPR, HIPAA). Governance, Risk & Compliance Develop and enforce enterprise-wide security policies and procedures. In alignment with the business ethics team, ensure compliance with pharmaceutical regulations (e.g., FDA, EMA, GxP). Conduct risk assessments, internal audits, and third-party security evaluations. Report regularly to senior leadership on risk mitigation and compliance status. Investigations & Incident Management Establish and lead an internal investigations function to address security breaches, misconduct, and regulatory violations. Build and manage a team of investigators and analysts with expertise in digital forensics, compliance, and legal coordination. Collaborate with HR, Legal, and external agencies on sensitive investigations and disciplinary actions. Ensure thorough documentation, reporting, and resolution of incidents in line with legal and regulatory standards. Fraud Management Develop and implement a fraud prevention and detection framework across the organization. Lead investigations into suspected fraud, misconduct, and financial irregularities. Collaborate with Finance, Legal, and Compliance to ensure timely resolution and reporting of fraud cases. Maintain a whistleblower program and ensure confidentiality and integrity in handling reports. Monitor fraud trends and proactively adjust controls and training programs. Team Management & Development Build and lead a multidisciplinary security team (cybersecurity, physical security, investigations, risk management). Define roles, responsibilities, and career development paths for team members. Foster a culture of accountability, agility, and continuous learning. Manage vendor relationships and external consultants as needed. Physical & Operational Security Oversee facility security, access control, and surveillance systems. Coordinate with facilities and operations on emergency preparedness and response. Develop and test business continuity and disaster recovery plans. Stakeholder Engagement Partner with various functions & business leaders including Legal, Regulatory Affairs, R&D, and Medical Affairs to align security with business needs. Lead security awareness and training programs across the organization. Represent the company in external forums, industry groups, and regulatory engagements. HOW - Knowledge & Experience Skills: Technical depth in cybersecurity and investigations Leadership and team development Fraud detection and prevention expertise Regulatory and compliance acumen Communication and stakeholder management Crisis and incident responseKnowledge & Experience: 15+ years of experience in security leadership, preferably in pharma or life sciences. Proven track record in strategic planning, investigations, fraud management, and team leadership. Certifications such as CISSP, CISM, CISA, CRISC, or CFE (Certified Fraud Examiner) are highly desirable. Strong understanding of regulatory environments and risk management frameworks.Education / Certifications : Bachelor's or Master's degree in Information Security, Computer Science, or related field.Language(s) : Fluency in English. Knowledge of European language is a plus for global roles.Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons " The Real Us ". La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. Soyons nous-même Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Mar 01, 2026
Full time
Cookie Notice Chief Information Security Officer Title: Chief Information Security Officer Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and . Job Description: The Chief Information Security Officer (CISO) is a strategic executive responsible for protecting the company's physical, digital, and intellectual assets. In a pharmaceutical context, this includes safeguarding sensitive R&D data, clinical trial information, patient privacy, and proprietary technologies. The CISO leads the development and execution of a comprehensive security strategy encompassing cybersecurity, regulatory compliance, physical security, and internal investigations. This role includes building and managing a multidisciplinary security and investigations team, ensuring alignment with business goals and regulatory requirements. WHAT - Main Responsibilities & Technical Competencies Strategic Leadership Develop and execute a forward-looking security strategy aligned with corporate objectives and industry trends. Advise executive leadership and the board on risk posture, threat landscape, and investment priorities. Lead cross-functional initiatives to embed security into digital transformation, innovation, and operational excellence. Establish KPIs and performance metrics to measure and improve security effectiveness. Cybersecurity & IT Security Oversee the design and implementation of cybersecurity architecture and controls. Ensure protection of IT infrastructure, cloud environments, and sensitive data. Lead incident response, threat intelligence, and vulnerability management programs. Maintain compliance with global standards (e.g., ISO 27001, NIST, GDPR, HIPAA). Governance, Risk & Compliance Develop and enforce enterprise-wide security policies and procedures. In alignment with the business ethics team, ensure compliance with pharmaceutical regulations (e.g., FDA, EMA, GxP). Conduct risk assessments, internal audits, and third-party security evaluations. Report regularly to senior leadership on risk mitigation and compliance status. Investigations & Incident Management Establish and lead an internal investigations function to address security breaches, misconduct, and regulatory violations. Build and manage a team of investigators and analysts with expertise in digital forensics, compliance, and legal coordination. Collaborate with HR, Legal, and external agencies on sensitive investigations and disciplinary actions. Ensure thorough documentation, reporting, and resolution of incidents in line with legal and regulatory standards. Fraud Management Develop and implement a fraud prevention and detection framework across the organization. Lead investigations into suspected fraud, misconduct, and financial irregularities. Collaborate with Finance, Legal, and Compliance to ensure timely resolution and reporting of fraud cases. Maintain a whistleblower program and ensure confidentiality and integrity in handling reports. Monitor fraud trends and proactively adjust controls and training programs. Team Management & Development Build and lead a multidisciplinary security team (cybersecurity, physical security, investigations, risk management). Define roles, responsibilities, and career development paths for team members. Foster a culture of accountability, agility, and continuous learning. Manage vendor relationships and external consultants as needed. Physical & Operational Security Oversee facility security, access control, and surveillance systems. Coordinate with facilities and operations on emergency preparedness and response. Develop and test business continuity and disaster recovery plans. Stakeholder Engagement Partner with various functions & business leaders including Legal, Regulatory Affairs, R&D, and Medical Affairs to align security with business needs. Lead security awareness and training programs across the organization. Represent the company in external forums, industry groups, and regulatory engagements. HOW - Knowledge & Experience Skills: Technical depth in cybersecurity and investigations Leadership and team development Fraud detection and prevention expertise Regulatory and compliance acumen Communication and stakeholder management Crisis and incident responseKnowledge & Experience: 15+ years of experience in security leadership, preferably in pharma or life sciences. Proven track record in strategic planning, investigations, fraud management, and team leadership. Certifications such as CISSP, CISM, CISA, CRISC, or CFE (Certified Fraud Examiner) are highly desirable. Strong understanding of regulatory environments and risk management frameworks.Education / Certifications : Bachelor's or Master's degree in Information Security, Computer Science, or related field.Language(s) : Fluency in English. Knowledge of European language is a plus for global roles.Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons " The Real Us ". La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. Soyons nous-même Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Senior Data Engineer (AWS, Airflow, Python) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 65k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge technology or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting a UK government department responsible for consumer product safety with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Senior Data Engineer to play a key role in delivering high-quality data solutions across a range of client assignments, primarily within the UK public sector. You will design, build, and optimise cloud-based data platforms, working closely with multidisciplinary teams to understand data requirements and deliver scalable, reliable, and secure data pipelines. This role offers the opportunity to shape data architecture, influence technical decisions, and contribute to meaningful, data-driven outcomes. Key Responsibilities Design, develop, and maintain scalable data pipelines to extract, transform, and load (ETL) data into cloud-based data platforms, primarily AWS. Create and manage data models that support efficient storage, retrieval, and analysis of data. Utilise AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda to architect and maintain cloud data solutions. Maintain modular Terraform based IaC for reliable provisioning of AWS infrastructure. Develop, optimise and maintain robust data pipelines using Apache Airflow. Implement data transformation processes using Python to clean, preprocess, and enrich data for analytical use. Collaborate with data analysts, data scientists, developers, and other stakeholders to understand and integrate data requirements. Monitor, optimise, and tune data pipelines to ensure performance, reliability, and scalability. Identify data quality issues and implement data validation and cleansing processes. Maintain clear and comprehensive documentation covering data pipelines, models, and best practices. Work within a continuous integration environment with automated builds, deployments, and testing. Skills and Experience Strong experience designing and building data pipelines on cloud platforms, particularly AWS. Excellent proficiency in developing ETL processes and data transformation workflows. Strong SQL skills (postgresql) and advanced Python coding capability (essential). Experience working with AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda (essential). Understanding of Terraform codebases to create and manage AWS infrastructure. Experience developing, optimising, and maintaining data pipelines using Apache Airflow. Familiarity with distributed data processing systems such as Spark or Databricks. Experience working with high-performing, low-latency, or large-volume data systems. Ability to collaborate effectively within cross-functional, agile, delivery-focused teams. Experience defining data models, metadata, and data dictionaries to ensure consistency and accuracy. Qualifications & Certifications A degree or equivalent qualification in Computer Science, Data Science, or a related discipline (desirable). Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance . To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glassdoor and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A technical test including numerical, logical and verbal reasoning A technical interview with our consultants A management interview to assess cultural fit We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please contact X and submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role. Triad is a signatory to the Tech Talent Charter and a Disability Confident Leader.
Feb 28, 2026
Full time
Senior Data Engineer (AWS, Airflow, Python) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 65k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge technology or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting a UK government department responsible for consumer product safety with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Senior Data Engineer to play a key role in delivering high-quality data solutions across a range of client assignments, primarily within the UK public sector. You will design, build, and optimise cloud-based data platforms, working closely with multidisciplinary teams to understand data requirements and deliver scalable, reliable, and secure data pipelines. This role offers the opportunity to shape data architecture, influence technical decisions, and contribute to meaningful, data-driven outcomes. Key Responsibilities Design, develop, and maintain scalable data pipelines to extract, transform, and load (ETL) data into cloud-based data platforms, primarily AWS. Create and manage data models that support efficient storage, retrieval, and analysis of data. Utilise AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda to architect and maintain cloud data solutions. Maintain modular Terraform based IaC for reliable provisioning of AWS infrastructure. Develop, optimise and maintain robust data pipelines using Apache Airflow. Implement data transformation processes using Python to clean, preprocess, and enrich data for analytical use. Collaborate with data analysts, data scientists, developers, and other stakeholders to understand and integrate data requirements. Monitor, optimise, and tune data pipelines to ensure performance, reliability, and scalability. Identify data quality issues and implement data validation and cleansing processes. Maintain clear and comprehensive documentation covering data pipelines, models, and best practices. Work within a continuous integration environment with automated builds, deployments, and testing. Skills and Experience Strong experience designing and building data pipelines on cloud platforms, particularly AWS. Excellent proficiency in developing ETL processes and data transformation workflows. Strong SQL skills (postgresql) and advanced Python coding capability (essential). Experience working with AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda (essential). Understanding of Terraform codebases to create and manage AWS infrastructure. Experience developing, optimising, and maintaining data pipelines using Apache Airflow. Familiarity with distributed data processing systems such as Spark or Databricks. Experience working with high-performing, low-latency, or large-volume data systems. Ability to collaborate effectively within cross-functional, agile, delivery-focused teams. Experience defining data models, metadata, and data dictionaries to ensure consistency and accuracy. Qualifications & Certifications A degree or equivalent qualification in Computer Science, Data Science, or a related discipline (desirable). Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance . To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glassdoor and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A technical test including numerical, logical and verbal reasoning A technical interview with our consultants A management interview to assess cultural fit We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please contact X and submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role. Triad is a signatory to the Tech Talent Charter and a Disability Confident Leader.
Babcock Mission Critical Services España SA.
Plymouth, Devon
Principal Mechanical Engineer - ANZ Location: Devonport, Plymouth, GB, PL1 4SG Rosyth, Dunfermline, Kirkcaldy, GB, KY11 2YD Bristol, GB, BS11 0YA Onsite or Hybrid: Hybrid Job Title: Principal Mechanical Engineer Role Type: Full time / Permanent Shape the Future of Naval Engineering - Join Us as a Principal Mechanical Engineer About Us At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Principal Mechanical Engineer at one of our Babcock sites. The role As a Principal Mechanical Engineer, you'll have a role that's out of the ordinary. You will lead the technical aspects of power and propulsion system design from conceptual design through integration to construction and in-service support. This is your chance to work on complex mechanical systems integration, delivering innovative engineering solutions within a multidisciplinary team that includes Naval Architecture, Marine Structures, and Safety Engineering. You'll join a forward-thinking, agile environment that fosters professional growth and career progression. This role offers the opportunity to lead impactful engineering work while developing your expertise within a supportive and dynamic team. Day-to-day, you'll have the following responsibilities: Lead and support the Power and Propulsion engineering team, providing technical direction and design oversight. Oversee delivery of complex technical solutions and act as a key point of contact for customers. Provide engineering support to new ship build projects and in-service programs, including Type 31 Frigate and Arrowhead. Produce and manage technical documentation, ensuring compliance with codes and standards. Mentor others and drive continuous improvement across projects. This role is full time and provides hybrid working arrangements with 2 days in the office/onsite and 3 days working from home. Essential experience of the Principal Mechanical Engineer Significant experience in naval or marine engineering projects, with deep knowledge of power and propulsion systems. Expertise in producing, reviewing, and approving detailed engineering outputs. Skilled in applying relevant procedures, codes, and classification society standards. Familiarity with systems analysis tools and CAD software (2D/3D). Qualifications for the Principal Mechanical Engineer Degree in Marine, Mechanical, or a related engineering discipline (Master's desirable). Chartered Engineer status and membership of a relevant professional institution (e.g., RINA, IMechE, IMarEst, IET). Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. . Job Segment: Mechanical Engineer, Systems Analyst, Construction, CSR, Safety Engineer, Engineering, Technology, Management
Feb 28, 2026
Full time
Principal Mechanical Engineer - ANZ Location: Devonport, Plymouth, GB, PL1 4SG Rosyth, Dunfermline, Kirkcaldy, GB, KY11 2YD Bristol, GB, BS11 0YA Onsite or Hybrid: Hybrid Job Title: Principal Mechanical Engineer Role Type: Full time / Permanent Shape the Future of Naval Engineering - Join Us as a Principal Mechanical Engineer About Us At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as a Principal Mechanical Engineer at one of our Babcock sites. The role As a Principal Mechanical Engineer, you'll have a role that's out of the ordinary. You will lead the technical aspects of power and propulsion system design from conceptual design through integration to construction and in-service support. This is your chance to work on complex mechanical systems integration, delivering innovative engineering solutions within a multidisciplinary team that includes Naval Architecture, Marine Structures, and Safety Engineering. You'll join a forward-thinking, agile environment that fosters professional growth and career progression. This role offers the opportunity to lead impactful engineering work while developing your expertise within a supportive and dynamic team. Day-to-day, you'll have the following responsibilities: Lead and support the Power and Propulsion engineering team, providing technical direction and design oversight. Oversee delivery of complex technical solutions and act as a key point of contact for customers. Provide engineering support to new ship build projects and in-service programs, including Type 31 Frigate and Arrowhead. Produce and manage technical documentation, ensuring compliance with codes and standards. Mentor others and drive continuous improvement across projects. This role is full time and provides hybrid working arrangements with 2 days in the office/onsite and 3 days working from home. Essential experience of the Principal Mechanical Engineer Significant experience in naval or marine engineering projects, with deep knowledge of power and propulsion systems. Expertise in producing, reviewing, and approving detailed engineering outputs. Skilled in applying relevant procedures, codes, and classification society standards. Familiarity with systems analysis tools and CAD software (2D/3D). Qualifications for the Principal Mechanical Engineer Degree in Marine, Mechanical, or a related engineering discipline (Master's desirable). Chartered Engineer status and membership of a relevant professional institution (e.g., RINA, IMechE, IMarEst, IET). Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role. Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (). What we offer Matched contribution pension scheme, with life assurance Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+ Employee share scheme Employee shopping savings portal Payment of Professional Fees Reservists in the armed forces receive 10 days special paid leave Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. . Job Segment: Mechanical Engineer, Systems Analyst, Construction, CSR, Safety Engineer, Engineering, Technology, Management
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
Feb 28, 2026
Full time
Data Science Manager page is loaded Data Science Managerremote type: Hybridlocations: Belfast - 20 Adelaide Streetposted on: Posted Todayjob requisition id: JR-Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. Join our team as the expert you are now and create your future. Data Science Manager We're seeking a Data Science Manager to join the Data Science & Machine Learning team in our Commercial Digital practice, where you'll lead advanced analytics initiatives that transform how Fortune 500 companies make decisions across Financial Services, Manufacturing, Energy & Utilities, and other commercial industries.Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage and the teams they lead. Known for building long-standing partnerships with clients, they collaborate with colleagues to solve their most important challenges. Our Managers also spend significant time mentoring junior staff on the engagement team-sharing expertise, feedback, and encouragement. This promotes a culture of respect, unity, collaboration, and personal achievement.This isn't a reporting role or a dashboard factory-you'll own the full analytics lifecycle from hypothesis formulation through insight delivery, while leading and developing a team of data scientists and analysts. You'll work on problems that matter: experimental designs that validate multi-million-dollar strategies, predictive models that surface hidden patterns in complex data, and deep learning pipelines that extract signal from unstructured text, images, and time-series. Our clients are Fortune 500 companies looking for partners who can find the signal in the noise and tell the story that drives action.The variety is real. In your first year, you might lead a customer segmentation and lifetime value analysis for a financial services firm, design and analyze a pricing experiment for a global manufacturer, and build an agentic anomaly detection system for a utility company's operational data-all while developing the next generation of data science talent at Huron. If you thrive on rigorous analysis, clear communication of complex findings, and building high-performing teams, this role is for you.# What You'll Do Lead and mentor junior data scientists and analysts -provide technical guidance, review analytical approaches and code, and support professional development. Foster a culture of intellectual curiosity, rigorous methodology, and clear communication within the team. Manage complex multi-workstream analytics projects -oversee project planning, resource allocation, and delivery timelines. Ensure analyses meet quality standards and client expectations while maintaining methodological rigor. Design and execute end-to-end data science workflows -from problem framing and hypothesis development through exploratory analysis, modeling, validation, and insight delivery. Own the analytical approach and ensure conclusions are defensible. Lead development of both traditional statistical and modern AI-powered analyses -including regression, classification, clustering, causal inference, A/B testing, and modern deep learning approaches using embeddings, transformer architectures, and foundation models for text, time-series, and multimodal analysis. Build predictive and prescriptive models that drive business decisions-customer segmentation, churn prediction, demand forecasting, pricing optimization, risk scoring, and operational efficiency analysis for commercial enterprises. Translate complex analytical findings into actionable insights -create compelling data narratives, develop executive-ready presentations, and communicate technical results to non-technical stakeholders in ways that drive decisions. Serve as a trusted advisor to clients -build long-standing partnerships, deeply understand business problems, formulate the right analytical questions, and deliver insights that create measurable value. Contribute to practice development -participate in business development activities, develop reusable analytical frameworks and methodologies, and help shape the technical direction of Huron's DSML capabilities.# Required Qualifications 5+ years of hands-on experience conducting data science and advanced analytics -not just ad-hoc analysis, but structured analytical projects that drove business decisions. You've framed problems, developed hypotheses, analyzed data, and delivered insights that created measurable impact. Experience leading and developing technical teams -including coaching, mentorship, methodology review, and performance management. Demonstrated ability to build high-performing teams and develop junior talent. Strong Python and SQL programming skills with deep experience in the data science ecosystem (Pandas, NumPy, Scikit-learn, statsmodels, visualization libraries). Comfortable writing production-quality code, not just notebooks. Solid foundation in statistics and machine learning : hypothesis testing, regression analysis, classification, clustering, experimental design, causal inference, and understanding of when different approaches are appropriate for different questions. Experience with deep learning and modern neural architectures -understanding of transformer models, embeddings, transfer learning, and how to leverage foundation models for analytical tasks. You know when ML approaches add value over classical methods, and how to integrate them into rigorous analytical workflows. Proficiency with data platforms : Microsoft Fabric, Snowflake, Databricks, or similar cloud analytics environments. You're comfortable working with large datasets and can optimize queries for performance. Exceptional communication and data storytelling skills -ability to distill complex analyses into clear narratives, create compelling visualizations, lead client meetings, and build trusted relationships with executive audiences. This is non-negotiable. Bachelor's degree in Statistics, Mathematics, Economics, Computer Science, or related quantitative field (or equivalent practical experience). Flexibility to work in a hybrid model with periodic travel to client sites as needed.# Preferred Qualifications Experience in Financial Services, Manufacturing, or Energy & Utilities industries. Background in experimental design, A/B testing, and causal inference methodologies-including propensity score matching, difference-in-differences, or instrumental variables. Hands-on experience with deep learning frameworks (PyTorch, TensorFlow) and neural architectures-including transformers, attention mechanisms, and fine-tuning pretrained models for NLP, time-series, or tabular data applications. Experience building AI-assisted analytical workflows-leveraging foundation model APIs, vector databases, and retrieval systems to accelerate insight extraction from unstructured data. Experience with Bayesian methods, probabilistic programming (PyMC, NumPyro, etc.), or uncertainty quantification in business contexts. Strong visualization and data interface design and development skills using programmatic visualization libraries (Plotly, Altair, D3). Proficiency with AI-assisted rapid data application development using Cursor, Lovable, v0, etc. Experience with time-series analysis, forecasting methods (ARIMA, Prophet, neural forecasting), and demand planning applications. Cloud certifications (Azure Data Scientist, Databricks ML Associate, AWS ML Specialty). Consulting experience or demonstrated ability to work across multiple domains and adapt quickly to new
About the opportunity Contentful is a leading intelligent composable content platform that has evolved from a pioneer in headless CMS into a comprehensive Digital Experience Platform (DXP) for the modern enterprise. By decoupling content from its presentation layer, Contentful enables more than 4,200 organizations-including 30% of the Fortune 500-to create, manage, and deliver seamless digital experiences across any channel, from mobile apps and websites to voice assistants and digital signage. Contentful provides native AI and real-time personalization to help brand, marketing, and engineering teams collaborate more effectively and scale their digital footprints without the constraints of traditional, monolithic systems. The Role The Director of Product Marketing is the primary strategist for our market positioning and the arbiter of our competitive standards. Reporting to the VP of Product Marketing, you serve as the bridge between high-level brand vision and the granular reality of the product roadmap. You don't just observe the market; you identify strategic gaps to out-position the competition and codify the technical logic that establishes our platform as the benchmark for the modern DXP and CMS categories. You own the translation layer between Product Development and the market, possessing the technical depth and knowledge of buyer personas to feel equally comfortable building architectural frameworks for a CTO or crafting a strategic vision to justify enterprise value to a CMO. By synthesizing market intelligence into actionable requirements, you actively shape the product roadmap and turn complex technical milestones into a visionary narrative for the world's most sophisticated enterprises. As a player/coach for a distributed US/EMEA team, you are as comfortable brainstorming five-year category shifts with the VP of Product Marketing as you are line-editing a practitioner-level technical blog. You elevate your team's technical acumen by teaching them how to find the 'human story' inside a technical feature. What to expect? Positioning & Messaging: Own the master product messaging and positioning frameworks for the products that define our business. You ensure that our platform is not viewed as a mere utility, but as a critical strategic investment for digital transformation. Prod Dev Collaboration: Act as the primary liaison to the Product Management organization. You will work in tight coordination with product leaders to ensure the roadmap is influenced by market needs and that technical milestones are translated into high-impact value propositions. Cross-functional Collaboration: Serve as the narrative connective tissue between Product, Sales, Analyst Relations, and Corporate Marketing teams. You will collaborate with the Director of Go-To-Market Product Marketing to ensure the core messaging is successfully integrated into global campaigns, enablement, and sales motions. Creation of Product Marketing Artifacts: Personally, and with the team, develop and maintain the foundational assets that represent our business, including core corporate decks and platform-level narratives. You ensure that the company's most visible materials are accurate and compelling. Team Leadership: Direct a high-performing Core PMM team across multiple time zones, including actively investing in your team's growth, delivering thoughtful feedback and elevating their ability to operate with both technical depth and executive-level clarity. This position is remote, but expected to travel to the Berlin office at least once per quarter. What you need to be successful? At least 8 - 10 years of experience in Product Marketing or a related strategic function within B2B SaaS, and 3-5 years of experience leading a team. Direct experience in CMS, DXP, or Personalization technology is highly preferred. Exceptional Communication: You are a gifted writer and an accomplished public speaker. You possess the presence to influence C-level stakeholders and the technical depth to earn the respect of product architects. Instructional Management Style: You have a proven track record of managing global teams (US and EMEA) and a passion for mentoring. You enjoy the process of reviewing work and coaching your team to achieve a higher standard of output. Technical Acumen: You possess hands-on fluency in modern software architecture. You can read API documentation and credibly challenge product and engineering partners while shaping external narratives around headless configurations and composable digital ecosystems. You can explain the "how" just as well as the "why." Judgment and Precision: You have a refined sense of timing and tone, knowing exactly how to adjust a message based on market shifts or the specific needs of an analyst or enterprise buyer. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Feb 28, 2026
Full time
About the opportunity Contentful is a leading intelligent composable content platform that has evolved from a pioneer in headless CMS into a comprehensive Digital Experience Platform (DXP) for the modern enterprise. By decoupling content from its presentation layer, Contentful enables more than 4,200 organizations-including 30% of the Fortune 500-to create, manage, and deliver seamless digital experiences across any channel, from mobile apps and websites to voice assistants and digital signage. Contentful provides native AI and real-time personalization to help brand, marketing, and engineering teams collaborate more effectively and scale their digital footprints without the constraints of traditional, monolithic systems. The Role The Director of Product Marketing is the primary strategist for our market positioning and the arbiter of our competitive standards. Reporting to the VP of Product Marketing, you serve as the bridge between high-level brand vision and the granular reality of the product roadmap. You don't just observe the market; you identify strategic gaps to out-position the competition and codify the technical logic that establishes our platform as the benchmark for the modern DXP and CMS categories. You own the translation layer between Product Development and the market, possessing the technical depth and knowledge of buyer personas to feel equally comfortable building architectural frameworks for a CTO or crafting a strategic vision to justify enterprise value to a CMO. By synthesizing market intelligence into actionable requirements, you actively shape the product roadmap and turn complex technical milestones into a visionary narrative for the world's most sophisticated enterprises. As a player/coach for a distributed US/EMEA team, you are as comfortable brainstorming five-year category shifts with the VP of Product Marketing as you are line-editing a practitioner-level technical blog. You elevate your team's technical acumen by teaching them how to find the 'human story' inside a technical feature. What to expect? Positioning & Messaging: Own the master product messaging and positioning frameworks for the products that define our business. You ensure that our platform is not viewed as a mere utility, but as a critical strategic investment for digital transformation. Prod Dev Collaboration: Act as the primary liaison to the Product Management organization. You will work in tight coordination with product leaders to ensure the roadmap is influenced by market needs and that technical milestones are translated into high-impact value propositions. Cross-functional Collaboration: Serve as the narrative connective tissue between Product, Sales, Analyst Relations, and Corporate Marketing teams. You will collaborate with the Director of Go-To-Market Product Marketing to ensure the core messaging is successfully integrated into global campaigns, enablement, and sales motions. Creation of Product Marketing Artifacts: Personally, and with the team, develop and maintain the foundational assets that represent our business, including core corporate decks and platform-level narratives. You ensure that the company's most visible materials are accurate and compelling. Team Leadership: Direct a high-performing Core PMM team across multiple time zones, including actively investing in your team's growth, delivering thoughtful feedback and elevating their ability to operate with both technical depth and executive-level clarity. This position is remote, but expected to travel to the Berlin office at least once per quarter. What you need to be successful? At least 8 - 10 years of experience in Product Marketing or a related strategic function within B2B SaaS, and 3-5 years of experience leading a team. Direct experience in CMS, DXP, or Personalization technology is highly preferred. Exceptional Communication: You are a gifted writer and an accomplished public speaker. You possess the presence to influence C-level stakeholders and the technical depth to earn the respect of product architects. Instructional Management Style: You have a proven track record of managing global teams (US and EMEA) and a passion for mentoring. You enjoy the process of reviewing work and coaching your team to achieve a higher standard of output. Technical Acumen: You possess hands-on fluency in modern software architecture. You can read API documentation and credibly challenge product and engineering partners while shaping external narratives around headless configurations and composable digital ecosystems. You can explain the "how" just as well as the "why." Judgment and Precision: You have a refined sense of timing and tone, knowing exactly how to adjust a message based on market shifts or the specific needs of an analyst or enterprise buyer. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Job title Continuous Improvement Lead Ref 43388 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary From £44,000 to £55,000 per annum depending on skills and experience Job grade B Closing date 10/03/2026 Are you passionate about driving operational excellence and delivering customer-focused solutions? Thames Water is looking for a Continuous Improvement Lead to play a pivotal role in optimising our bill-to-cash journey, ensuring it meets customer needs while maximising efficiency and aligning with our strategic goals. What you will be doing the Continuous Improvement Lead, as part of the Platform Capability team, you'll work independently to solve complex problems, apply strong analytical skills, and collaborate effectively across Retail functions. Owning the system change roadmap within the Billing Product team and partner with stakeholders in Customer Services, Income, and Collections to deliver proactive improvements and process excellence. Success in this role requires curiosity, motivation, and exceptional communication skills, as you'll influence senior leadership and cross-functional teams to define and deliver impactful change initiatives. Key Responsibilities Lead system change roadmap Own the Income/Billing SAP Product team roadmap, ensuring delivery of effective changes to improve BAU processes. Collaborate with digital teams to implement best-in-class system changes. Act as Business Analyst to build robust requirements and shape change direction through stakeholder engagement. Manage scripting suite and operational controls Deliver controlled mass processing through scripting to enable automation and process improvements. Partner with External Vendors Ensure clear understanding of business requirements and successful, incident-free delivery. Maintain accountability for planning, execution, and reporting, including training for end users. Act as SAP Subject Matter Expert Provide guidance and support for technical issue resolution, acting as a key conduit between Retail and Digital partners. Support Operational teams Drive process enhancements, provide coaching, and assist with incident resolution across Retail teams. Stay ahead of Industry Trends Keep up to date with new processes and systems to enable continuous improvement and forward-thinking solutions. What you should bring to the role To thrive in this role the essential criteria is: Proficiency in Microsoft 365 applications, including Excel, Outlook, PowerPoint, and Word. Excellent understanding of end-to-end metering, billing, and finance processes. Deep expertise in SAP Utilities and related systems. Strong stakeholder management skills, with the confidence to challenge effectively. Solid understanding of systems architecture and integration. Experience working in Agile environments and applying Agile methodologies. Proficiency in using Macros, LSMW, or other scripting tools for automation. Skilled in the use of Microsoft Azure DevOps for managing change and delivery. Proven experience in leading complex projects or programmes from inception to delivery. Strong communication and influencing skills, with the ability to engage effectively at all levels, including senior leadership. Exceptional attention to detail, combined with strong organisational and prioritisation skills. Personable and collaborative, with excellent relationship-building capabilities across the business. Ability to review, interpret, and draw insights from large data sets. What's in it for you Competitive salary from £44,000 to £55,000 per annum, depending on skills and experience. 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
Feb 28, 2026
Full time
Job title Continuous Improvement Lead Ref 43388 Division Retail Location Hybrid - Walnut Court - SN2 8BN Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary From £44,000 to £55,000 per annum depending on skills and experience Job grade B Closing date 10/03/2026 Are you passionate about driving operational excellence and delivering customer-focused solutions? Thames Water is looking for a Continuous Improvement Lead to play a pivotal role in optimising our bill-to-cash journey, ensuring it meets customer needs while maximising efficiency and aligning with our strategic goals. What you will be doing the Continuous Improvement Lead, as part of the Platform Capability team, you'll work independently to solve complex problems, apply strong analytical skills, and collaborate effectively across Retail functions. Owning the system change roadmap within the Billing Product team and partner with stakeholders in Customer Services, Income, and Collections to deliver proactive improvements and process excellence. Success in this role requires curiosity, motivation, and exceptional communication skills, as you'll influence senior leadership and cross-functional teams to define and deliver impactful change initiatives. Key Responsibilities Lead system change roadmap Own the Income/Billing SAP Product team roadmap, ensuring delivery of effective changes to improve BAU processes. Collaborate with digital teams to implement best-in-class system changes. Act as Business Analyst to build robust requirements and shape change direction through stakeholder engagement. Manage scripting suite and operational controls Deliver controlled mass processing through scripting to enable automation and process improvements. Partner with External Vendors Ensure clear understanding of business requirements and successful, incident-free delivery. Maintain accountability for planning, execution, and reporting, including training for end users. Act as SAP Subject Matter Expert Provide guidance and support for technical issue resolution, acting as a key conduit between Retail and Digital partners. Support Operational teams Drive process enhancements, provide coaching, and assist with incident resolution across Retail teams. Stay ahead of Industry Trends Keep up to date with new processes and systems to enable continuous improvement and forward-thinking solutions. What you should bring to the role To thrive in this role the essential criteria is: Proficiency in Microsoft 365 applications, including Excel, Outlook, PowerPoint, and Word. Excellent understanding of end-to-end metering, billing, and finance processes. Deep expertise in SAP Utilities and related systems. Strong stakeholder management skills, with the confidence to challenge effectively. Solid understanding of systems architecture and integration. Experience working in Agile environments and applying Agile methodologies. Proficiency in using Macros, LSMW, or other scripting tools for automation. Skilled in the use of Microsoft Azure DevOps for managing change and delivery. Proven experience in leading complex projects or programmes from inception to delivery. Strong communication and influencing skills, with the ability to engage effectively at all levels, including senior leadership. Exceptional attention to detail, combined with strong organisational and prioritisation skills. Personable and collaborative, with excellent relationship-building capabilities across the business. Ability to review, interpret, and draw insights from large data sets. What's in it for you Competitive salary from £44,000 to £55,000 per annum, depending on skills and experience. 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays) Performance-related pay plan directly linked to company performance measures and targets. Generous Pension Scheme through AON. Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. Find out more about our benefits and perks (Please note different T&Cs apply if on secondment) Who are we We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits. If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more. We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support . When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues. Disclaimer Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
