Barclays Bank Plc
Great Houghton, Northamptonshire
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Northampton. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 10, 2026
Full time
We are looking for passionate Customer Service Advisors to join our Credit Cards team at Tesco Bank, part of Barclays Bank UK Plc. In this role, you'll handle inbound calls from customers-everything from simple purchase queries to more complex questions about interest rates. You'll guide customers towards our digital self-service options and play a key role in resolving complaints, making sure every customer feels valued. We're proud to offer an energetic, supportive environment where you'll be empowered to shape your future. Through our Career Pathways programme, you'll have clear opportunities to progress-whether that's moving from Credit Cards into a Fraud Specialist role, building new skills or taking the next step in your career. We'll support your journey every step of the way. In our fast-paced call centre, your ability to adapt quickly while delivering exceptional service will help you thrive. We need you to have: Customer service experience - call centre is great, but retail, hospitality or any customer-facing role works too. Strong communication and listening skills, with empathy and resilience to handle complex queries. Confidence using tech - from Microsoft Office to multiple systems at once in a fast-paced environment Office attendance: You'll be office-based during your probation period. Following this, you'll move to hybrid working, attending the office 2 days per week. Our hybrid model gives you a great work-life balance. You'll have focused time working from home, along with valuable time in the office for the moments that matter - like team catch ups, planning sessions and collaborating with colleagues. What's in it for you? You will get a salary of £26,500 plus brilliant benefits to help you feel supported - like a 12% pension, private medical insurance with 24/7 virtual GP access, and a performance-related bonus. Plus, a generous holiday allowance (with the option to buy more), family-friendly policies, and plenty of learning opportunities to grow your career. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based in Glasgow. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
This is an exciting opportunity for a Digital Performance Analyst within the business services industry. The role focuses on analysing digital marketing performance data to optimise campaigns and drive growth across global websites. In this role, you will be able to weave stories from complex data systems; with experience in SQL and Google Analytics. This role provides remote/hybrid working, 1-2 days per month in West Sussex. Client Details The employer is a well-established organisation within the business services sector, offering a professional and collaborative work environment and global opportunities. Description The successful Digital Performance Analyst will Analyse digital marketing campaign performance across various platforms and channels. Develop actionable insights to optimise marketing strategies and improve ROI. Track key performance indicators (KPIs) and prepare detailed reports for stakeholders. Identify trends and opportunities to enhance digital marketing efforts. Utilise analytics tools to measure and improve campaign effectiveness; SQL and Google Analytics Support the implementation of new technologies and processes to enhance performance analysis. Provide recommendations and build stories for continuous improvement in digital marketing initiatives. Support in building key dashboards for performance tracking. Profile A successful Digital Performance Analyst should have: Proven experience in digital marketing performance analysis and experience in SQL and Google Analytics. Strong analytical skills with a focus on data interpretation and actionable insights. Excellent understanding of key digital marketing metrics and KPIs. Ability to work collaboratively with marketing teams and other stakeholders. A results-oriented mindset with a passion for data-driven decision-making. Strong organisational and time-management skills Ideally, global exposure. Job Offer An exciting global role with the opportunity for further growth and development. This role is remote/hybrid too.
Mar 10, 2026
Contractor
This is an exciting opportunity for a Digital Performance Analyst within the business services industry. The role focuses on analysing digital marketing performance data to optimise campaigns and drive growth across global websites. In this role, you will be able to weave stories from complex data systems; with experience in SQL and Google Analytics. This role provides remote/hybrid working, 1-2 days per month in West Sussex. Client Details The employer is a well-established organisation within the business services sector, offering a professional and collaborative work environment and global opportunities. Description The successful Digital Performance Analyst will Analyse digital marketing campaign performance across various platforms and channels. Develop actionable insights to optimise marketing strategies and improve ROI. Track key performance indicators (KPIs) and prepare detailed reports for stakeholders. Identify trends and opportunities to enhance digital marketing efforts. Utilise analytics tools to measure and improve campaign effectiveness; SQL and Google Analytics Support the implementation of new technologies and processes to enhance performance analysis. Provide recommendations and build stories for continuous improvement in digital marketing initiatives. Support in building key dashboards for performance tracking. Profile A successful Digital Performance Analyst should have: Proven experience in digital marketing performance analysis and experience in SQL and Google Analytics. Strong analytical skills with a focus on data interpretation and actionable insights. Excellent understanding of key digital marketing metrics and KPIs. Ability to work collaboratively with marketing teams and other stakeholders. A results-oriented mindset with a passion for data-driven decision-making. Strong organisational and time-management skills Ideally, global exposure. Job Offer An exciting global role with the opportunity for further growth and development. This role is remote/hybrid too.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Mar 10, 2026
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG's Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You'll operate across all stages of the buyer journey-using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each. Promote ABM adoption internally-acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders. Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans. Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership. Proactively manage program risks and evolving scope-adapting quickly with a solution-oriented mindset. Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs. Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch. Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes. Serve as a quality gatekeeper-ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program's impact. Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue. Partner with the CX Senior Analyst to build out the client intelligence arm of ABM-translating marketing signals into insights and actions for account teams. Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we're using our tools to their fullest potential and creating scalable systems for long-term success. Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau. Document scalable processes and best practices to streamline execution and knowledge-sharing across teams. Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation. Act as a connector across functions-building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG's business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG's Account & Commercial Marketing vision and strategy. You are a Strategic thinker with strong problem-solving and storytelling skills. Confident communicator who builds trust and alignment across diverse stakeholders. Comfortable shifting between high-level strategy and in-the-weeds execution. Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS Bachelor's degree - degree in marketing or communications preferred 5-7 years of experience in B2B marketing managing ABM programs. Proven track record designing and launching ABM campaigns that influence pipeline and revenue. Exceptional writing and content development skills-able to bring clarity, creativity, and energy to complex topics. Experience engaging senior stakeholders and coaching teams through change. Strong data and analytics orientation-you don't just report results, you shape the story they tell. Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG's Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Mar 09, 2026
Full time
Join us a Specialist Customer Care Advisor within our Customer Due Diligence or Business Onboarding team where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met. These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached. The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,500 per annum. To be successful as a Specialist Customer Care Advisor, you should have experience with Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience. Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions. Demonstrate computer literacy with the ability to navigate digital tools efficiently. Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach. Some other highly valued skills may include Experience in Financial Services including previous Banking roles and KYC experience Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail. Experience of managing and resolving customer disputes. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank's products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Overview Job Role: Strategy & Consulting - Supply Chain & Operations Manager (Planning - Aerospace & Defence) Location: London Career Level: Manager (CL7) N.B. Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. As a team: Supply Chain and Operations is a major functionally-oriented consulting practice: we help our clients identify and quantify the transformational opportunities available in today's dynamic business environment. Our work spans a range of value-focused operations assignments from redefining an operating model and reconfiguring national, regional or global supply chain footprint and capabilities through to global sourcing of core categories and creation of supply chain risk frameworks to ensure that potential risks are transparent and the extended supply chain is resilient. We support major Aerospace & Defence organisations globally in addressing complex operational, supply chain and planning challenges. Our work spans major platform programmes, MRO/Sustainment, engineering-led supply chains, and mission critical operations across the Defence Enterprise, both public (e.g., MODs) and private sector (e.g., OEMs, Defence Primes and suppliers). You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! In our team you will Learn at the forefront of the Aerospace & Defence sector, provide actionable insights to the world's top organisations, helping them address priority issues with strategies and improvements they can execute with speed and at scale. Work in a central Planning role with some of the best global companies in the world, responsible for leading workstream delivery to address some of the critical business issues faced today, including: Integrated Business Planning (IBP) - Help clients drive alignment across their sales, operations, and finance teams by deploying IBP solutions that improve collaboration, forecasting accuracy, and agility. Supply chain strategy & segmentation (operating model, process design, etc.) Strategic cost reduction (zero-based supply chain) Inventory optimisation - Help clients refine inventory management by balancing service levels, lead times, and inventory costs using advanced planning tools and methodologies like IBP and MRP. Control towers - Implementation and optimisation of digital control towers to provide end-to-end supply chain visibility, enhancing responsiveness and decision-making through real-time data. Platform-driven transformation (technology strategy, systems implementation, etc.) - Enable organizations to implement advanced planning platforms (e.g., SAP IBP, Oracle Cloud SCM, Kinaxis, BlueYonder) to automate and optimise planning processes. Sustainable and resilient supply chain (risk, performance, innovation, diversity, sustainability) - Assist in embedding sustainability and risk management into planning processes, balancing resilience with cost and efficiency. Advanced analytics & AI - Utilise advanced analytics and AI-driven forecasting techniques to support predictive demand planning and scenario analysis, ensuring flexibility in rapidly changing market conditions. Capacity planning & production scheduling - Work with clients to optimise production scheduling and capacity planning, reducing bottlenecks and improving throughput in line with demand fluctuations. In this role you will Work with colleagues to concisely and convincingly convey the central business importance of effective planning to client stakeholders. Contribute to designing and supporting the strategic value case for Supply Chain & Operations planning transformation programmes. Ensure transformation workstreams deliver their full strategic value. This will include, but not be limited to, the selection (based on a strategic assessment of business needs) and implementation of solutions such as SAP, Oracle, Blue Yonder, Kinaxis, o9 Solutions. Lead workstreams within projects and delivery teams in our Supply Chain Planning group to formulate and execute innovative planning-centric strategies. Support the development and optimisation of planning frameworks and drive the integration of advanced planning solutions, such as IBP (Integrated Business Planning) and AI powered forecasting, to enhance responsiveness and flexibility. These frameworks will cover the full end to end value chain of the business. Drive supply chain transformations in line with client's business challenges: Deliver capabilities (process/tools/people) in line with the future operating model Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics Bring best practice approaches to planning from Accenture and the wider communities Build day to day client relationships as part of a wider team including Operations and Supply Chain Executives/Directors. Target and articulate value for clients and support RFP responses to bring the best of Accenture SC&O to our clients. Lead smaller business development opportunities and support larger pursuits, preparing sales proposals. Build and lead highly effective teams of Consultants and Analysts to help shape and execute client engagements, with a strong capability to develop the skills and capabilities of junior colleagues. Contribute to global thought leadership and leverage the skills of others throughout the practice to enable cohesive delivery of strategic and transformative solutions. Build and establish relationships with key third parties (e.g. technology providers, NGOs, governmental bodies) that help to complement and expand Accenture's capabilities and PoV. Qualification We are looking for experience in the following skills: Functional experience should include some of the following within the Aerospace and Defence industry: demand planning, supply planning, operations planning, supply chain planning (S&OP, IBP), distributed order management, inventory management, distribution and logistics networks, supply chain management, process optimisation, operating model design. Related skill and experience could include exposure to the end-to-end manufacturing or support services (spares & repairs) value chain within the Aerospace & Defence (private and public) sector. Experience in similar industries will be considered, but an interest in and commitment to supporting the Aerospace & Defence sector is a requirement. 5+ years consulting and/or project delivery experience with exposure to Aerospace & Defence sector organisations. Ability to analyse complex client problems, understand financial performance links between operations, supply chain and corporate results and think strategically to create benefit/business cases. Leadership: the ability to establish trust based relationships at mid-senior level and gain valuable insights through collaboration and communication. Strong strategic thinking and team building with a proven track record in driving business outcomes for large clients. Proven Line Management experience with successful outcomes. Ability to develop new concepts, break through thinking, structure ideas and solutions. Excellent written, oral and presentation communication skills. Set yourself apart Experience in Aerospace and Defence sector, with delivery experience in industrial supply chains, including an understanding of how the end-to-end "Defence Enterprise" supply chain operates. Supply chain technology and digital disruptor awareness, including but not limited to SAP (S4/IBP), Kinaxis, BlueYonder, o9 Solutions, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience. What's in it for you At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details
Mar 09, 2026
Full time
Overview Job Role: Strategy & Consulting - Supply Chain & Operations Manager (Planning - Aerospace & Defence) Location: London Career Level: Manager (CL7) N.B. Due to the nature of client work you will be undertaking, you will need to be willing to go through a Security Clearance process as part of this role. This requires at least 5 years residency in the UK and not having left the country for more than 30 days consecutively. As a team: Supply Chain and Operations is a major functionally-oriented consulting practice: we help our clients identify and quantify the transformational opportunities available in today's dynamic business environment. Our work spans a range of value-focused operations assignments from redefining an operating model and reconfiguring national, regional or global supply chain footprint and capabilities through to global sourcing of core categories and creation of supply chain risk frameworks to ensure that potential risks are transparent and the extended supply chain is resilient. We support major Aerospace & Defence organisations globally in addressing complex operational, supply chain and planning challenges. Our work spans major platform programmes, MRO/Sustainment, engineering-led supply chains, and mission critical operations across the Defence Enterprise, both public (e.g., MODs) and private sector (e.g., OEMs, Defence Primes and suppliers). You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways. If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you! In our team you will Learn at the forefront of the Aerospace & Defence sector, provide actionable insights to the world's top organisations, helping them address priority issues with strategies and improvements they can execute with speed and at scale. Work in a central Planning role with some of the best global companies in the world, responsible for leading workstream delivery to address some of the critical business issues faced today, including: Integrated Business Planning (IBP) - Help clients drive alignment across their sales, operations, and finance teams by deploying IBP solutions that improve collaboration, forecasting accuracy, and agility. Supply chain strategy & segmentation (operating model, process design, etc.) Strategic cost reduction (zero-based supply chain) Inventory optimisation - Help clients refine inventory management by balancing service levels, lead times, and inventory costs using advanced planning tools and methodologies like IBP and MRP. Control towers - Implementation and optimisation of digital control towers to provide end-to-end supply chain visibility, enhancing responsiveness and decision-making through real-time data. Platform-driven transformation (technology strategy, systems implementation, etc.) - Enable organizations to implement advanced planning platforms (e.g., SAP IBP, Oracle Cloud SCM, Kinaxis, BlueYonder) to automate and optimise planning processes. Sustainable and resilient supply chain (risk, performance, innovation, diversity, sustainability) - Assist in embedding sustainability and risk management into planning processes, balancing resilience with cost and efficiency. Advanced analytics & AI - Utilise advanced analytics and AI-driven forecasting techniques to support predictive demand planning and scenario analysis, ensuring flexibility in rapidly changing market conditions. Capacity planning & production scheduling - Work with clients to optimise production scheduling and capacity planning, reducing bottlenecks and improving throughput in line with demand fluctuations. In this role you will Work with colleagues to concisely and convincingly convey the central business importance of effective planning to client stakeholders. Contribute to designing and supporting the strategic value case for Supply Chain & Operations planning transformation programmes. Ensure transformation workstreams deliver their full strategic value. This will include, but not be limited to, the selection (based on a strategic assessment of business needs) and implementation of solutions such as SAP, Oracle, Blue Yonder, Kinaxis, o9 Solutions. Lead workstreams within projects and delivery teams in our Supply Chain Planning group to formulate and execute innovative planning-centric strategies. Support the development and optimisation of planning frameworks and drive the integration of advanced planning solutions, such as IBP (Integrated Business Planning) and AI powered forecasting, to enhance responsiveness and flexibility. These frameworks will cover the full end to end value chain of the business. Drive supply chain transformations in line with client's business challenges: Deliver capabilities (process/tools/people) in line with the future operating model Analyse and model financial data to support large scale cost reduction programmes, utilising functional and cost category benchmarks, process definitions and enterprise value targeting tools Help clients improve their ability to drive business outcomes through digital planning, reporting, and analytics Bring best practice approaches to planning from Accenture and the wider communities Build day to day client relationships as part of a wider team including Operations and Supply Chain Executives/Directors. Target and articulate value for clients and support RFP responses to bring the best of Accenture SC&O to our clients. Lead smaller business development opportunities and support larger pursuits, preparing sales proposals. Build and lead highly effective teams of Consultants and Analysts to help shape and execute client engagements, with a strong capability to develop the skills and capabilities of junior colleagues. Contribute to global thought leadership and leverage the skills of others throughout the practice to enable cohesive delivery of strategic and transformative solutions. Build and establish relationships with key third parties (e.g. technology providers, NGOs, governmental bodies) that help to complement and expand Accenture's capabilities and PoV. Qualification We are looking for experience in the following skills: Functional experience should include some of the following within the Aerospace and Defence industry: demand planning, supply planning, operations planning, supply chain planning (S&OP, IBP), distributed order management, inventory management, distribution and logistics networks, supply chain management, process optimisation, operating model design. Related skill and experience could include exposure to the end-to-end manufacturing or support services (spares & repairs) value chain within the Aerospace & Defence (private and public) sector. Experience in similar industries will be considered, but an interest in and commitment to supporting the Aerospace & Defence sector is a requirement. 5+ years consulting and/or project delivery experience with exposure to Aerospace & Defence sector organisations. Ability to analyse complex client problems, understand financial performance links between operations, supply chain and corporate results and think strategically to create benefit/business cases. Leadership: the ability to establish trust based relationships at mid-senior level and gain valuable insights through collaboration and communication. Strong strategic thinking and team building with a proven track record in driving business outcomes for large clients. Proven Line Management experience with successful outcomes. Ability to develop new concepts, break through thinking, structure ideas and solutions. Excellent written, oral and presentation communication skills. Set yourself apart Experience in Aerospace and Defence sector, with delivery experience in industrial supply chains, including an understanding of how the end-to-end "Defence Enterprise" supply chain operates. Supply chain technology and digital disruptor awareness, including but not limited to SAP (S4/IBP), Kinaxis, BlueYonder, o9 Solutions, intelligent automation, Internet of Things (IoT), blockchain and analytics; other specific systems / applications relevant from previous experience. What's in it for you At Accenture in addition to a competitive basic salary and car allowance, you will also have an extensive benefits package which includes up to 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! For senior roles additional bonus and equity awards are available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. Locations London Additional Information Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. . click apply for full job details
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. This role isbased in our London Victoria office Become part of the team Do you enjoy working on complex and challenging projects using your ingenuity to deliver real and meaningful value? Would you be motivated by contributing to a positive-human future? Are you keen to work to build improvement capability and operations excellence? Would you be motivated by working collaboratively in diverse project teams, often with a blend of colleagues,clientsand suppliers? Is shaping your career pathway and the development of others important to you? If so, our Operations and Improvement consultancy roles could be for you! We are actively looking to recruit people atAnalyst Consultant andConsultant level. In the UK,we workwith a range oforganisations whoareareinvolved inproviding localservices, underpinningthe economies and communities we livein.These includeLocal Authorities, NHS Health Trusts and Integrated Care Systems, Universities as well asassociatedcentral government departments such as DfE, MHCLG and theDoH.Ourareas of focus include: Undertaking advisoryworkandrunningmanaged servicesin care technology Helping Local Governmentwith cost reduction and optimisation Supporting Local Government withreform and reorganisation Working withcentral government design and implement critical educational reform Supporting Universitiesto developtheir strategies, operatingmodeland underpinning systems Working with local organisations to respond to thedevolution agenda and empowering local communities Qualifications We are seeking talented individualswhoare committed to improving local and national serviceswith experiencein designing and delivering projects in Localand Central Government. We are looking for candidates with skills and experience in the following areas: Workingtodelivertangible improvements and outcomes inlocal government (or associated organisations) in corporate,commercialor public facing roles. A strong grasp and enthusiasm for core themes in public service sector reform Scoping,developingand delivering a variety of successful projects, working with a range of stakeholders Presenting and communicating ideaspersuasively andeffectively to a range of audiences Developing clear written presentations and reports which offer well evidenced conclusions and recommendations. Analytical mindset with the ability toidentifyand solve problems, and to make informed decisions. Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions. Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels. A drive for personal and professional progression. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value. Our Operations and Improvement consultants are expected to be hands on, working together with our clients to bring energy,directionandexpertisein helping to solve the most difficultchallenges. In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed toproviding the opportunities, support,trainingand coaching required at all levels to ensure our consultants can all achieve their potential. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Mar 08, 2026
Full time
We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our teams of interdisciplinary experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results. We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport. Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands. PA. Bringing Ingenuity to Life. Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site. This role isbased in our London Victoria office Become part of the team Do you enjoy working on complex and challenging projects using your ingenuity to deliver real and meaningful value? Would you be motivated by contributing to a positive-human future? Are you keen to work to build improvement capability and operations excellence? Would you be motivated by working collaboratively in diverse project teams, often with a blend of colleagues,clientsand suppliers? Is shaping your career pathway and the development of others important to you? If so, our Operations and Improvement consultancy roles could be for you! We are actively looking to recruit people atAnalyst Consultant andConsultant level. In the UK,we workwith a range oforganisations whoareareinvolved inproviding localservices, underpinningthe economies and communities we livein.These includeLocal Authorities, NHS Health Trusts and Integrated Care Systems, Universities as well asassociatedcentral government departments such as DfE, MHCLG and theDoH.Ourareas of focus include: Undertaking advisoryworkandrunningmanaged servicesin care technology Helping Local Governmentwith cost reduction and optimisation Supporting Local Government withreform and reorganisation Working withcentral government design and implement critical educational reform Supporting Universitiesto developtheir strategies, operatingmodeland underpinning systems Working with local organisations to respond to thedevolution agenda and empowering local communities Qualifications We are seeking talented individualswhoare committed to improving local and national serviceswith experiencein designing and delivering projects in Localand Central Government. We are looking for candidates with skills and experience in the following areas: Workingtodelivertangible improvements and outcomes inlocal government (or associated organisations) in corporate,commercialor public facing roles. A strong grasp and enthusiasm for core themes in public service sector reform Scoping,developingand delivering a variety of successful projects, working with a range of stakeholders Presenting and communicating ideaspersuasively andeffectively to a range of audiences Developing clear written presentations and reports which offer well evidenced conclusions and recommendations. Analytical mindset with the ability toidentifyand solve problems, and to make informed decisions. Confidence to work across multiple levels of an organisation, with the ability to influence senior stakeholders and navigate challenging discussions. Strong interpersonal skills, enabling successful collaboration with stakeholders across all levels. A drive for personal and professional progression. We pride ourselves on partnering with clients, providing a service that delivers real and long-lasting value. Our Operations and Improvement consultants are expected to be hands on, working together with our clients to bring energy,directionandexpertisein helping to solve the most difficultchallenges. In addition to the formal benefits set out below, we are passionate about the personal and career development of our consultants. Our team is committed toproviding the opportunities, support,trainingand coaching required at all levels to ensure our consultants can all achieve their potential. We know the skill-gap and 'somewhat need to tick every box' can get in the way of meeting brilliant candidates, so please don't hesitate to apply - we'd love to hear from you. Apply today by completing our online application Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government's guidance on security vetting before applying. Additional information Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples' working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. Our purpose guides how we work with our clients and our teams, and support our communities, to deliver insight and impact, solving the world's most complex challenges. We're focused on building a workplace that values human difference and diverse mindsets, and a culture of inclusion and equality that unlocks the potential in our people so everyone can be their best self. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: Health and lifestyle perks accompanying private healthcare 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days Generous company pension scheme Opportunity to get involved with community and charity-based initiatives Annual performance-based bonus PA share ownership Tax efficient benefits (cycle to work, give as you earn) We're committed to advancing equality.We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us on
Senior EW Trainer - Permanent - Full Time (Hybrid) Salary: c.£50-55,000 DOE Location: Base at Lincoln- (Likely 3 days at MASS or Customer sites) Benefits include: 25 days annual leave (inclusive of December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4 x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Why this role matters For over 40 years, MASS's Electronic Warfare Operations Support (EWOS) Group has delivered specialist software, services and training that directly support the UK and allied nations' EW and CEMA capabilities. We operate in a highly trusted, highly secure space, supporting programmes that genuinely shape operational outcomes. As part of our continued growth, we're expanding our training capability from our EW Academy in Lincoln. We're looking for Senior EW Trainers with real-world operational experience who can bring credibility, context and practical insight into the classroom. This is a role for people who have worked with EW, intelligence or CEMA systems in the real world and want to pass that knowledge on to the next generation of operators and analysts. What you'll focus on You'll design, develop and deliver specialist Electronic Warfare training to UK and international customers, ensuring courses are accurate, relevant and aligned to current operational realities. You'll: Design and deliver EW training courseware and supporting materials Provide subject matter expertise into bids, projects and customer engagement Act as a primary point of contact for training-related contract activity Assess students, capture feedback and continuously improve course content Support the wider training team, including deputising for the Training Delivery Manager when required Help shape future training offerings as EWOS grows its international customer base Location & working pattern This role is primarily based at our EW Academy in Lincoln, with hybrid working as standard. In practice, we're looking for someone who can be on site for the majority of the working week (typically around Tuesday to Thursday), with the remainder of time spent working remotely when appropriate. International travel will be required as part of customer programmes, sometimes at short notice. You'll be working alongside experienced EW specialists, engineers, scientists and former military personnel, delivering training in secure, operationally focused environments. How you'll support us You'll bring operational credibility into the training environment, helping customers build real capability, not just theoretical understanding. That means: Delivering high-quality, engaging and technically accurate training Translating operational experience into practical course content Building strong relationships with customers and course participants Supporting bids and growth activity with SME input Maintaining the security, quality and integrity of all training materials The invaluable experience you'll bring, to help us achieve more Essential experience Hands on experience in Electronic Warfare, ELINT, RESM, CEMA or related intelligence disciplines Knowledge of threat systems across air, land and maritime domains Experience working with emitter databases or operational EW tools Strong written and verbal communication skills Eligibility to obtain and maintain UK Government Security Check (SC) clearance (see UK Government guidance) Must be a UK or Five Eyes national Willingness to travel overseas as required Desirable experience Previous experience delivering training or instructional activity MOD, defence or military background Experience with Test & Evaluation or platform protection environments Knowledge of DSAT or equivalent training frameworks Experience with Learning Management Systems or project based environments Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With a strong heritage in defence, we deliver robust solutions into environments where security expertise is essential. We work in close partnership with our customers, combining deep technical expertise with innovative thinking to deliver agile, resilient solutions that secure advantage and enable digital transformation. MASS is an equal opportunities employer. We value smart, skilled and motivated people, and in return we offer a supportive, friendly workplace where everyone has the opportunity to make a real impact. Apply today to see how working for MASS could work for you.
Mar 08, 2026
Full time
Senior EW Trainer - Permanent - Full Time (Hybrid) Salary: c.£50-55,000 DOE Location: Base at Lincoln- (Likely 3 days at MASS or Customer sites) Benefits include: 25 days annual leave (inclusive of December shutdown) Buy or sell up to 5 days' leave Two pension schemes Private Medical & Dental Insurance Life Assurance (4 x salary) Save and share schemes Electric/Hybrid car leasing Cycle to work Retail discounts Continuous Professional Development Annual Wellness Allowance Why this role matters For over 40 years, MASS's Electronic Warfare Operations Support (EWOS) Group has delivered specialist software, services and training that directly support the UK and allied nations' EW and CEMA capabilities. We operate in a highly trusted, highly secure space, supporting programmes that genuinely shape operational outcomes. As part of our continued growth, we're expanding our training capability from our EW Academy in Lincoln. We're looking for Senior EW Trainers with real-world operational experience who can bring credibility, context and practical insight into the classroom. This is a role for people who have worked with EW, intelligence or CEMA systems in the real world and want to pass that knowledge on to the next generation of operators and analysts. What you'll focus on You'll design, develop and deliver specialist Electronic Warfare training to UK and international customers, ensuring courses are accurate, relevant and aligned to current operational realities. You'll: Design and deliver EW training courseware and supporting materials Provide subject matter expertise into bids, projects and customer engagement Act as a primary point of contact for training-related contract activity Assess students, capture feedback and continuously improve course content Support the wider training team, including deputising for the Training Delivery Manager when required Help shape future training offerings as EWOS grows its international customer base Location & working pattern This role is primarily based at our EW Academy in Lincoln, with hybrid working as standard. In practice, we're looking for someone who can be on site for the majority of the working week (typically around Tuesday to Thursday), with the remainder of time spent working remotely when appropriate. International travel will be required as part of customer programmes, sometimes at short notice. You'll be working alongside experienced EW specialists, engineers, scientists and former military personnel, delivering training in secure, operationally focused environments. How you'll support us You'll bring operational credibility into the training environment, helping customers build real capability, not just theoretical understanding. That means: Delivering high-quality, engaging and technically accurate training Translating operational experience into practical course content Building strong relationships with customers and course participants Supporting bids and growth activity with SME input Maintaining the security, quality and integrity of all training materials The invaluable experience you'll bring, to help us achieve more Essential experience Hands on experience in Electronic Warfare, ELINT, RESM, CEMA or related intelligence disciplines Knowledge of threat systems across air, land and maritime domains Experience working with emitter databases or operational EW tools Strong written and verbal communication skills Eligibility to obtain and maintain UK Government Security Check (SC) clearance (see UK Government guidance) Must be a UK or Five Eyes national Willingness to travel overseas as required Desirable experience Previous experience delivering training or instructional activity MOD, defence or military background Experience with Test & Evaluation or platform protection environments Knowledge of DSAT or equivalent training frameworks Experience with Learning Management Systems or project based environments Who is MASS? MASS is an independent, global technology company, trusted by highly secure organisations to provide advanced digital services that manage data and keep information safe. With a strong heritage in defence, we deliver robust solutions into environments where security expertise is essential. We work in close partnership with our customers, combining deep technical expertise with innovative thinking to deliver agile, resilient solutions that secure advantage and enable digital transformation. MASS is an equal opportunities employer. We value smart, skilled and motivated people, and in return we offer a supportive, friendly workplace where everyone has the opportunity to make a real impact. Apply today to see how working for MASS could work for you.
The Role We're looking for a Senior Content Engineer to help us research, plan, and create advanced content and virtual labs for our online courses. The ideal candidate has extensive experience in blue team cyber security roles and a strong background in training content development. Technical Skills & Experience To be considered for this opportunity, you must have at least 5 years of relevant cyber security industry experience in roles such as L3/L4 SOC Analyst, Security Engineer, Incident Responder, Threat Hunter or Digital Forensics Investigator. You should also demonstrate: Strong expertise in core blue team areas: incident detection and response, threat intelligence, log analysis, security monitoring, and digital forensics. A deep understanding of networking, computing, and operating systems as they relate to security practices. Familiarity with blue team tooling (e.g., SIEM, EDR, IDS/IPS, forensic tools) and methodologies (e.g., MITRE ATT&CK framework, log analysis, malware analysis). Proven ability to research and adapt to emerging threats and technologies and translate that knowledge into engaging training content. Strong verbal and written English communication skills, essential for conveying complex technical concepts. Job Responsibilities Research, design, and develop defensive cyber security training material with supporting hands-on lab exercises (such as virtual machines and datasets for analysis). Collaborate with the Content Engineering Team to support security training coverage and identify content development opportunities. Experience developing and configuring virtual machines and sample datasets for realistic cybersecurity labs. Provide guidance and support to other Content Engineering Team members in areas of expertise. Take charge of planning and designing portions of the content development roadmap. Collaborate with the Head of Content Engineering to continuously improve the content development process. Analyze industry trends in tooling and techniques and recreate them as teachable content. Strategically plan, review, and schedule content with our blue team content engineering team. Preferred Skills (nice-to-have): Creating challenges for capture the flags (CTFs) Programming experience in any of the following: Python, PHP, Bash, Powershell Experience leading/ coaching/ mentoring others Certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), Certified SOC Analyst (CSA), Certified Forensic Analyst (GCFA), CompTIA CySA+, BTL2 Benefits & Perks 100% Remote - In a fully digital world, work from anywhere you want! Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, and more. Company Retreat - an annual company retreat, fully paid for by us! Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Our Hiring Process Stage 1: Short introduction call (30 mins) Stage 2: Technical Take Home Exercise (part 1 & 2) Stage 3: Interview with our Head of Content Engineering (one hour) Stage 4: Final call with a Co-Founder (30 mins) At this time, we are unable to provide sponsorship.
Mar 07, 2026
Full time
The Role We're looking for a Senior Content Engineer to help us research, plan, and create advanced content and virtual labs for our online courses. The ideal candidate has extensive experience in blue team cyber security roles and a strong background in training content development. Technical Skills & Experience To be considered for this opportunity, you must have at least 5 years of relevant cyber security industry experience in roles such as L3/L4 SOC Analyst, Security Engineer, Incident Responder, Threat Hunter or Digital Forensics Investigator. You should also demonstrate: Strong expertise in core blue team areas: incident detection and response, threat intelligence, log analysis, security monitoring, and digital forensics. A deep understanding of networking, computing, and operating systems as they relate to security practices. Familiarity with blue team tooling (e.g., SIEM, EDR, IDS/IPS, forensic tools) and methodologies (e.g., MITRE ATT&CK framework, log analysis, malware analysis). Proven ability to research and adapt to emerging threats and technologies and translate that knowledge into engaging training content. Strong verbal and written English communication skills, essential for conveying complex technical concepts. Job Responsibilities Research, design, and develop defensive cyber security training material with supporting hands-on lab exercises (such as virtual machines and datasets for analysis). Collaborate with the Content Engineering Team to support security training coverage and identify content development opportunities. Experience developing and configuring virtual machines and sample datasets for realistic cybersecurity labs. Provide guidance and support to other Content Engineering Team members in areas of expertise. Take charge of planning and designing portions of the content development roadmap. Collaborate with the Head of Content Engineering to continuously improve the content development process. Analyze industry trends in tooling and techniques and recreate them as teachable content. Strategically plan, review, and schedule content with our blue team content engineering team. Preferred Skills (nice-to-have): Creating challenges for capture the flags (CTFs) Programming experience in any of the following: Python, PHP, Bash, Powershell Experience leading/ coaching/ mentoring others Certifications such as GIAC Certified Incident Handler (GCIH), GIAC Certified Enterprise Defender (GCED), Certified SOC Analyst (CSA), Certified Forensic Analyst (GCFA), CompTIA CySA+, BTL2 Benefits & Perks 100% Remote - In a fully digital world, work from anywhere you want! Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm) Tools - a dedicated work laptop + any accessories you need to do your best work. Swag Pack - start your TryHackMe journey with a branded swag bundle! Personal Development - £2,500 training budget to acquire certifications, and more. Company Retreat - an annual company retreat, fully paid for by us! Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches. Health Insurance - if you're in a country that doesn't have public health care. Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements. 401k / Pension - TryHackMe makes it easy to save money for your retirement. Our Hiring Process Stage 1: Short introduction call (30 mins) Stage 2: Technical Take Home Exercise (part 1 & 2) Stage 3: Interview with our Head of Content Engineering (one hour) Stage 4: Final call with a Co-Founder (30 mins) At this time, we are unable to provide sponsorship.
Overview: The Associate Enterprise Architect will be based on a hybrid basis from our stunning central Leeds office , meaning you'll need to be within a commutable distance to enable you to be in the office each week. The role holder will assist in the development and maintenance of the Enterprise Architecture for the MUFG Corporate Markets business. You will engage with business representatives and support and enable business objectives, including Reference Models, Artefact Repository, Patterns, Frameworks, Tools, Methodology and Governance frameworks. In addition, you will provide consulting and recommendations to the MUFG Corporate Markets business through the formulation and simplification of the Technology Strategy, solution option analysis and cost/benefit analysis. You will participate in and provide governance on major programmes and projects to ensure that solutions are in line with the broader Group-wide Enterprise Architecture and that expected business and IT benefits will be able to be realised, all whilst supporting internal teams in the development of the MUFG Corporate Markets solution and services. You will build and maintain relationships with colleagues/teams who sit in the Architecture and Technology space to encourage a one-way / same way of working. You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: •At least 2 - 5 years in IT roles such as a Business Analyst, Systems Analyst, Developer, Infrastructure Engineer or Solutions Designer, OR, you could be an exceptionally talented graduate with a strong technical foundation and a demonstrated interest in Architecture •Professionalism, self-motivation and an ability to work in a dynamic, evolving environment •Strong verbal and written communication skills with an ability to document and present concepts clearly •Good organisational and time management skills with a willingness to learn and develop under mentoring •Resourcefulness and self-confidence with an innovative and collaborative personality •An ability to work independently and as part of a team, with the drive, desire and passion to learn business process and apply technical solutions effectively •Excellent research, analysis and problem-solving skills •An exposure to AI technologies Nice to have : •Familiarity with Architecture frameworks such as TOGAF and Zachman would be advantageous, but isn't mandatory •Exposure to solution design principles, integration concepts, or cloud technologies is desirable Day to Day, you will: •Assist in the development of the strategic IT Architecture vision, strategy and technology leadership for large programmes and business transformation initiatives for the MUFG Corporate Markets business •Provide integrated vision, roadmap and steer, to build standard solutions and technology change plans considering overarching scope and dependencies, all under guidance from the Enterprise Architects •Establish and maintain Architecture artefacts for the MUFG Corporate Markets business •Review new and existing IT projects to ensure compliance and integration with the Group-wide Enterprise Architecture, in addition to providing advanced technical consulting in multi-platform application environments •Participate in and facilitate functional and technical designs of systems to ensure sound decisions are being made in alignment with current and future business and IT strategies and opportunities, in addition to performing assignments as required, particularly in areas of difficulty, complexity or critical need •Identify and investigate opportunities to utilise and integrate emerging technologies to provide cost effective, flexible solutions, maintaining up-to-date knowledge of business plans and possible impacts to the business unit architecture, ensuring regular engagement with business stakeholders to ensure alignment •Assist in the development and maintenance of an Architecture aligned to the IT Strategy, determining the roadmap required to support the implementation of the Architecture •Develop and maintain conceptual, logical and physical architectures to meet requirements and strategies •Drive business and technology change with strong stakeholder management and leadership and by being a key member of the global MUFG Corporate Markets Enterprise Architecture team •Assist in ensuring that the scope and design of strategic projects are aligned with the target Architecture, ensuring that risks and deviation from strategic plans arising from tactical initiatives are understood and communicated The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. About Us MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. About the Team Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Servicesjourney and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Job Info Job Identification 14343 Job Category Technology Posting Date 02/02/2026, 11:35 AM Locations Central Square, Leeds , LS1 4DL, GB
Mar 06, 2026
Full time
Overview: The Associate Enterprise Architect will be based on a hybrid basis from our stunning central Leeds office , meaning you'll need to be within a commutable distance to enable you to be in the office each week. The role holder will assist in the development and maintenance of the Enterprise Architecture for the MUFG Corporate Markets business. You will engage with business representatives and support and enable business objectives, including Reference Models, Artefact Repository, Patterns, Frameworks, Tools, Methodology and Governance frameworks. In addition, you will provide consulting and recommendations to the MUFG Corporate Markets business through the formulation and simplification of the Technology Strategy, solution option analysis and cost/benefit analysis. You will participate in and provide governance on major programmes and projects to ensure that solutions are in line with the broader Group-wide Enterprise Architecture and that expected business and IT benefits will be able to be realised, all whilst supporting internal teams in the development of the MUFG Corporate Markets solution and services. You will build and maintain relationships with colleagues/teams who sit in the Architecture and Technology space to encourage a one-way / same way of working. You'll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You'll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we'll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days' extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: •At least 2 - 5 years in IT roles such as a Business Analyst, Systems Analyst, Developer, Infrastructure Engineer or Solutions Designer, OR, you could be an exceptionally talented graduate with a strong technical foundation and a demonstrated interest in Architecture •Professionalism, self-motivation and an ability to work in a dynamic, evolving environment •Strong verbal and written communication skills with an ability to document and present concepts clearly •Good organisational and time management skills with a willingness to learn and develop under mentoring •Resourcefulness and self-confidence with an innovative and collaborative personality •An ability to work independently and as part of a team, with the drive, desire and passion to learn business process and apply technical solutions effectively •Excellent research, analysis and problem-solving skills •An exposure to AI technologies Nice to have : •Familiarity with Architecture frameworks such as TOGAF and Zachman would be advantageous, but isn't mandatory •Exposure to solution design principles, integration concepts, or cloud technologies is desirable Day to Day, you will: •Assist in the development of the strategic IT Architecture vision, strategy and technology leadership for large programmes and business transformation initiatives for the MUFG Corporate Markets business •Provide integrated vision, roadmap and steer, to build standard solutions and technology change plans considering overarching scope and dependencies, all under guidance from the Enterprise Architects •Establish and maintain Architecture artefacts for the MUFG Corporate Markets business •Review new and existing IT projects to ensure compliance and integration with the Group-wide Enterprise Architecture, in addition to providing advanced technical consulting in multi-platform application environments •Participate in and facilitate functional and technical designs of systems to ensure sound decisions are being made in alignment with current and future business and IT strategies and opportunities, in addition to performing assignments as required, particularly in areas of difficulty, complexity or critical need •Identify and investigate opportunities to utilise and integrate emerging technologies to provide cost effective, flexible solutions, maintaining up-to-date knowledge of business plans and possible impacts to the business unit architecture, ensuring regular engagement with business stakeholders to ensure alignment •Assist in the development and maintenance of an Architecture aligned to the IT Strategy, determining the roadmap required to support the implementation of the Architecture •Develop and maintain conceptual, logical and physical architectures to meet requirements and strategies •Drive business and technology change with strong stakeholder management and leadership and by being a key member of the global MUFG Corporate Markets Enterprise Architecture team •Assist in ensuring that the scope and design of strategic projects are aligned with the target Architecture, ensuring that risks and deviation from strategic plans arising from tactical initiatives are understood and communicated The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. About Us MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights. About the Team Our MUFG Corporate Markets division provides clients with a comprehensive corporate market offering that connects issuers to their stakeholders. Our uniquely integrated range of corporate markets capabilities includes shareholder management and analytics, stakeholder engagement, share and unit registry, employee share plans, and digital and print communications. We also offer company secretarial support, as well as various specialist offerings such as insolvency solutions. We operate in twelve countries throughout Australasia, Asia, Africa, the Middle East, United Kingdom and Europe. Our teams combine a wealth of industry experience with a rigorous focus on client management to deliver a premium service underpinned by market leading digital technology provided by our Technology division. MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values. We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Servicesjourney and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment. Job Info Job Identification 14343 Job Category Technology Posting Date 02/02/2026, 11:35 AM Locations Central Square, Leeds , LS1 4DL, GB
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
Mar 06, 2026
Full time
Business Unit: Group Unsecured Lending Salary range: £34,400 - £43,000 per annum DOE + Benefits Location: UK Hybrid - Travel to Chester Hub once a month Contract type : Permanent Our Team Are you passionate about driving automation and unlocking efficiencies? We're looking for a forward-thinking RPA Developer to join our dynamic Business Operations team, supporting major transformation projects across Credit Card systems and Unsecured Lending. Join our fast-paced business where we embrace change and strive for improvement. We've made significant progress in transforming into a digital bank - launching new digital propositions for customers and embedding our colleague proposition, A Life More Virgin. As we accelerate our digital agenda, it's an exciting time to come aboard. Our Credit Card team is disrupting the market, smashing targets, winning awards, and building a successful credit card business. We've got big growth plans - and we need talented people to help make them happen. We're looking for a Business Analyst with strong RPA and VBA experience. If you're a wizard with macros and thrive on turning business strategies into smart, scalable solutions, we'd love to hear from you. Be part of a team that's creating something special in UK banking. What you'll be doing Monitoring and maintaining existing automated processes Designing and building new RPA solutions to streamline operations Identifying optimisation opportunities and driving continuous improvement Creating and deploying batch files to support automation workflows Supporting major projects by automating technical changes across TS2, RPA applications, Mobile App, and Customer Communications Configuring TS2 and interfacing systems to align with evolving business strategy Defining, testing, and implementing automation activities within Unsecured Lending Acting as a subject matter expert to influence customer journey and commercial decisions Ensuring compliance with regulatory and policy standards, with rigorous testing and documentation Following development best practices, including test-driven development and clear audit trails We need you to have Proven experience in RPA development (e.g., Blue Prism, Powercurve, PEGA and Power Automate) Strong understanding of batch scripting and system integration Familiarity with TS2 or similar credit card platforms is a plus A proactive mindset with a passion for efficiency and innovation Excellent documentation and governance skills Infrastructure and server configuration experience preferable Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks -?we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.?
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Mar 05, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Project Manager (12-Month Fixed Term Contract) - Hybrid/Remote Working Available Are you an experienced Project Manager ready to lead multiple, high-impact digital transformation projects? This is a fantastic 12-month opportunity to take ownership of a portfolio of technology initiatives within a complex, values-driven organisation that's investing in modern, scalable systems. As the Project Manager you'll work closely with senior stakeholders and cross-functional teams to plan, deliver, and embed several business-critical projects that will enhance efficiency and enable long-term digital growth. As Project Manager , you'll oversee the end-to-end delivery of several concurrent technology projects, ensuring they are completed on time, within scope, and on budget. You'll act as the bridge between technology suppliers, internal teams and leadership - ensuring communication, alignment, and accountability throughout each project's lifecycle. You'll need to handle sensitive information with discretion and confidentiality and some travel within the region may be required, along with occasional attendance at events outside normal working hours (with time off in lieu). Your projects will include: Developing a new Contact Management System (CMS) and managing the decommissioning of the existing legacy system. Overseeing implementation and enhancement of a Microsoft 365 Business Central accounting system, including changes to the fixed asset register. Managing the deployment of a property management platform (Fixflo). Delivering a new corporate website. Key Responsibilities: Define project scope, objectives, and success criteria. Create detailed project plans, timelines, and budgets. Maintain all project documentation and governance processes. Lead and motivate project teams to deliver against goals. Identify and manage risks, issues, and dependencies. Oversee change management, milestones, and quality controls. Communicate effectively with stakeholders at all levels. Track performance against timelines, budgets, and outcomes. Provide clear, accurate reporting to senior stakeholders. Ensure project outcomes are achieved and benefits realised. Facilitate lessons-learned sessions to improve future delivery. What You'll Bring A degree in IT, Business Management, or a related field. A recognised project management qualification (e.g. PRINCE2, APM, CSM). Demonstrable experience successfully delivering technology or IT projects. Strong communication and stakeholder management skills. A collaborative, adaptable, and solutions-focused approach. Excellent planning, organisation, and problem-solving abilities. Desirable:. Certified AgilePM Practitioner. Previous experience as a Business or Systems Analyst. If you're an organised, driven project professional who thrives on delivering impactful technology change, we'd love to hear from you. Please apply here with your CV! Or call Lynne on
Mar 05, 2026
Full time
Project Manager (12-Month Fixed Term Contract) - Hybrid/Remote Working Available Are you an experienced Project Manager ready to lead multiple, high-impact digital transformation projects? This is a fantastic 12-month opportunity to take ownership of a portfolio of technology initiatives within a complex, values-driven organisation that's investing in modern, scalable systems. As the Project Manager you'll work closely with senior stakeholders and cross-functional teams to plan, deliver, and embed several business-critical projects that will enhance efficiency and enable long-term digital growth. As Project Manager , you'll oversee the end-to-end delivery of several concurrent technology projects, ensuring they are completed on time, within scope, and on budget. You'll act as the bridge between technology suppliers, internal teams and leadership - ensuring communication, alignment, and accountability throughout each project's lifecycle. You'll need to handle sensitive information with discretion and confidentiality and some travel within the region may be required, along with occasional attendance at events outside normal working hours (with time off in lieu). Your projects will include: Developing a new Contact Management System (CMS) and managing the decommissioning of the existing legacy system. Overseeing implementation and enhancement of a Microsoft 365 Business Central accounting system, including changes to the fixed asset register. Managing the deployment of a property management platform (Fixflo). Delivering a new corporate website. Key Responsibilities: Define project scope, objectives, and success criteria. Create detailed project plans, timelines, and budgets. Maintain all project documentation and governance processes. Lead and motivate project teams to deliver against goals. Identify and manage risks, issues, and dependencies. Oversee change management, milestones, and quality controls. Communicate effectively with stakeholders at all levels. Track performance against timelines, budgets, and outcomes. Provide clear, accurate reporting to senior stakeholders. Ensure project outcomes are achieved and benefits realised. Facilitate lessons-learned sessions to improve future delivery. What You'll Bring A degree in IT, Business Management, or a related field. A recognised project management qualification (e.g. PRINCE2, APM, CSM). Demonstrable experience successfully delivering technology or IT projects. Strong communication and stakeholder management skills. A collaborative, adaptable, and solutions-focused approach. Excellent planning, organisation, and problem-solving abilities. Desirable:. Certified AgilePM Practitioner. Previous experience as a Business or Systems Analyst. If you're an organised, driven project professional who thrives on delivering impactful technology change, we'd love to hear from you. Please apply here with your CV! Or call Lynne on
Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!
Mar 04, 2026
Full time
Business Intelligence Analyst (2 Year FTC) Ipswich, United Kingdom Fixed Term Contract Full Time On-site/Office based Weekly travel required Information at a Glance As part of Bouygues Construction's Public Works division, VSL International participates in the construction of major technical structures and guarantees their structural safety and durability: transport infrastructure (bridges, tunnels), industrial and energy production structures, and commercial buildings. VSL has four areas of expertise: Structural systems and technologies, Civil engineering, Foundations and soil engineering, Preservation, structural repairs, renovation and optimization of structures. VSL has 4,000 employees at 25 locations worldwide (Asia and Oceania, Middle East, Europe, Latin America, Canada). Project Sizewell C is the heart of the UK's clean energy revolution. This ground-breaking nuclear power plant project in Suffolk will deliver low-carbon electricity to millions of homes for decades. Backed by EDF and the UK Government, Sizewell C is a once-in-a-generation infrastructure programme, offering the opportunity to work on one of the largest and most complex ground engineering schemes in Europe. Position We are seeking a Business Intelligence (BI) Analyst to play a key role in gathering, analysing, and reporting data to support informed decision-making across the project. The BI Analyst will work closely with functional and portion leads from all partners to elicit reporting requirements and guide the development of BI systems, dashboards, and analytics. This role combines business analysis, technical data skills, and hands-on BI development, positioning VSL as a leader in digital reporting and insight-driven decision-making. This position is ideal for an experienced analyst ready to take ownership of reporting and analytics across multiple project areas, with a clear pathway toward senior BI or data management roles within VSL. Main Responsibilities Business Requirements & Analysis Engage with stakeholders to gather and document reporting requirements and business changes Understand business processes, KPIs, and strategic objectives Translate business needs into clear BI specifications and data models Facilitate workshops and discovery sessions to define metrics and success criteria Estimate and agree high-level timeframes for work completion Data Modelling & Transformation Analyse, validate, and clean data from multiple systems Map data fields to reporting outputs and define logic for KPIs and measures Develop robust data models for use in Power BI Collaborate with IT teams and data engineers to ensure high-quality data sources Data Visualisation & Reporting Design, develop, and maintain Power BI dashboards and reports Create visualisations that clearly communicate trends, patterns, and exceptions Build automated refresh schedules, row-level security, and governance standards Ensure reports meet accessibility and usability standards for end users Data Governance & Quality Monitor data quality, resolve discrepancies, and recommend improvements Comply with UK data protection and information governance requirements (including GDPR) Support the development of enterprise data dictionaries and BI standards Assist the business in creating User Acceptance Test cases aligned to requirements Stakeholder Engagement & Support Provide training, documentation, and guidance to help end users interpret BI outputs Present insights and findings to management and decision-makers Support adoption of self-service BI tools and change management Act as a point of contact throughout the lifecycle of BI implementations Continuous Improvement Identify opportunities for process improvement, automation, and optimisation Stay up to date with BI technologies, Power BI releases, and industry trends Contribute to BI roadmap planning and strategic initiatives Education Degree in Data Science, Computer Science, Business, Mathematics, or a related discipline preferred Microsoft Power BI certification and professional BI/analytics certifications desirable Experience Stakeholder management Experience in running Gap Analysis workshops Proven experience in BI, data analysis, or similar analytical role Strong hands-on experience with Power BI (data modelling, DAX, dashboards) SQL skills for data extraction and transformation Strong analytical skills and ability to interpret complex datasets Business requirements gathering and stakeholder engagement experience Understanding of data modelling principles and BI architecture Excellent communication skills, able to explain technical concepts to non-technical users Legal right to work in the UK. Willingness to be based in Ipswich at the Sizewell C site office. Interested? Apply now and let's build the great structures of tomorrow together!
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
Mar 02, 2026
Contractor
Power BI Developer - Construction, Rail & Civil Engineering Department: Commercial / Project Controls / Digital & Data Reports To: Head of Project Controls / Digital Transformation Manager Location: Working from home Employment Type: Contract - (Outside IR35) Role Overview We are seeking an experienced Power BI Developer to support major infrastructure, rail, and civil engineering projects by delivering high-quality business intelligence and data analytics solutions. The successful candidate will work closely with Project Managers, Commercial Managers, Planners, and Senior Leadership teams to transform complex cost, programme, and operational data into clear, actionable dashboards that support performance improvement, cost control, and strategic decision-making. Key Responsibilities 1. Reporting & Dashboard Development Design, develop, and maintain interactive dashboards and reports Produce reporting for: Cost Value Reconciliation (CVR) Earned Value Management (EVM) Programme performance (SPI / CPI) Resource and plant utilisation Risk and opportunity registers Health & Safety KPIs Develop executive-level portfolio dashboards across multiple projects Automate monthly reporting packs and board reports Ensure dashboards are visually clear, accurate, and aligned with business KPIs 2. Data Integration & Modelling Integrate data from ERP, planning, commercial, and site systems Develop and maintain robust data models Create advanced DAX measures and calculations Optimise report performance and data refresh processes Ensure data accuracy, governance, and consistency across systems 3. Project Controls & Commercial Support Support cost forecasting and trend analysis Monitor project margins, cash flow, and cost-to-complete Provide scenario modelling and performance insights Support change management and commercial reporting requirements Assist in developing standardised reporting frameworks across projects Technical Skills & Experience Advanced Power BI development experience (Desktop & Service) Strong knowledge of DAX and Power Query (M language) Proficiency in SQL and relational databases Experience working with construction, rail, or civil engineering datasets Understanding of: Project controls processes Earned Value Management principles Programme performance metrics Commercial reporting structures Experience integrating with Excel and enterprise systems Exposure to cloud-based data environments (desirable) Qualifications Degree in Data Analytics, Engineering, Construction Management, or related discipline Minimum 3+ years' experience in Business Intelligence within construction, rail, or infrastructure sectors Relevant Microsoft certification (e.g., Power BI Data Analyst) desirable Key Competencies Strong commercial awareness Analytical and problem-solving mindset Ability to interpret engineering and programme data Excellent stakeholder engagement skills High attention to detail and data accuracy Ability to manage multiple project deadlines Desirable Experience Experience on major infrastructure frameworks Familiarity with NEC or JCT contracts Knowledge of project lifecycle reporting (tender through to handover) Experience supporting multi-project or portfolio-level reporting If you are interested in hearing more please contact John Baker or Kat Oxlade Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website.
IT Solutions Analyst Location: York Salary: Up to 50,000 Working pattern: Hybrid (typically 2 to 3 days in the office, with flexibility depending on projects) A well established organisation based in York is looking to add an IT Solutions Analyst to its collaborative Solutions team. This is a great opportunity for someone who enjoys working at the intersection of technology and business, helping shape systems and processes during a significant period of organisational change. The Solutions team is a close knit group with a flat structure, where analysts work closely together and take ownership across a wide range of initiatives. Rather than being handed a rigid task list, the role involves working closely with stakeholders to clarify needs, document requirements, and help translate business challenges into practical technology solutions. The role This position sits within a team responsible for analysing business needs, supporting system change, and helping deliver improvements across a diverse digital and technology landscape. On a day to day basis you will: Work with business stakeholders to understand problems, clarify requirements and document user needs Translate business requirements into clear functional specifications and user stories Support the delivery of system and digital change initiatives Work closely with internal teams and external suppliers to help deliver technology solutions Contribute to Agile delivery processes including Scrum or Kanban ceremonies Support the wider technology function in ensuring solutions align with business objectives Occasionally collaborate with offshore teams to ensure smooth handovers and continuity What we are looking for Essential experience Around 3 to 5 years experience in an analytical role such as Business Analyst or Solutions Analyst Experience working on transformation or large scale change programmes Strong stakeholder management and communication skills Experience working with both internal teams and third party technology suppliers Understanding of system change and technology delivery environments Experience working within Agile frameworks such as Scrum or Kanban Ability to document requirements clearly and translate business needs into technical solutions Personal attributes Naturally curious and comfortable asking challenging questions Strong communicator who can build relationships across the business Adaptable and comfortable working across multiple initiatives Confident navigating ambiguity and helping shape solutions Working environment This role offers a hybrid working model, typically with two to three days in the office , although there is flexibility depending on project needs. New starters are encouraged to spend more time in the office initially to build relationships and gain context. The team has a collaborative culture where analysts work closely together, share knowledge and support each other across initiatives. If you enjoy working in environments where you can influence change, collaborate with a wide range of stakeholders and help shape technology solutions, this could be a strong opportunity to explore.
Mar 02, 2026
Full time
IT Solutions Analyst Location: York Salary: Up to 50,000 Working pattern: Hybrid (typically 2 to 3 days in the office, with flexibility depending on projects) A well established organisation based in York is looking to add an IT Solutions Analyst to its collaborative Solutions team. This is a great opportunity for someone who enjoys working at the intersection of technology and business, helping shape systems and processes during a significant period of organisational change. The Solutions team is a close knit group with a flat structure, where analysts work closely together and take ownership across a wide range of initiatives. Rather than being handed a rigid task list, the role involves working closely with stakeholders to clarify needs, document requirements, and help translate business challenges into practical technology solutions. The role This position sits within a team responsible for analysing business needs, supporting system change, and helping deliver improvements across a diverse digital and technology landscape. On a day to day basis you will: Work with business stakeholders to understand problems, clarify requirements and document user needs Translate business requirements into clear functional specifications and user stories Support the delivery of system and digital change initiatives Work closely with internal teams and external suppliers to help deliver technology solutions Contribute to Agile delivery processes including Scrum or Kanban ceremonies Support the wider technology function in ensuring solutions align with business objectives Occasionally collaborate with offshore teams to ensure smooth handovers and continuity What we are looking for Essential experience Around 3 to 5 years experience in an analytical role such as Business Analyst or Solutions Analyst Experience working on transformation or large scale change programmes Strong stakeholder management and communication skills Experience working with both internal teams and third party technology suppliers Understanding of system change and technology delivery environments Experience working within Agile frameworks such as Scrum or Kanban Ability to document requirements clearly and translate business needs into technical solutions Personal attributes Naturally curious and comfortable asking challenging questions Strong communicator who can build relationships across the business Adaptable and comfortable working across multiple initiatives Confident navigating ambiguity and helping shape solutions Working environment This role offers a hybrid working model, typically with two to three days in the office , although there is flexibility depending on project needs. New starters are encouraged to spend more time in the office initially to build relationships and gain context. The team has a collaborative culture where analysts work closely together, share knowledge and support each other across initiatives. If you enjoy working in environments where you can influence change, collaborate with a wide range of stakeholders and help shape technology solutions, this could be a strong opportunity to explore.
Cookie Notice Chief Information Security Officer Title: Chief Information Security Officer Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and . Job Description: The Chief Information Security Officer (CISO) is a strategic executive responsible for protecting the company's physical, digital, and intellectual assets. In a pharmaceutical context, this includes safeguarding sensitive R&D data, clinical trial information, patient privacy, and proprietary technologies. The CISO leads the development and execution of a comprehensive security strategy encompassing cybersecurity, regulatory compliance, physical security, and internal investigations. This role includes building and managing a multidisciplinary security and investigations team, ensuring alignment with business goals and regulatory requirements. WHAT - Main Responsibilities & Technical Competencies Strategic Leadership Develop and execute a forward-looking security strategy aligned with corporate objectives and industry trends. Advise executive leadership and the board on risk posture, threat landscape, and investment priorities. Lead cross-functional initiatives to embed security into digital transformation, innovation, and operational excellence. Establish KPIs and performance metrics to measure and improve security effectiveness. Cybersecurity & IT Security Oversee the design and implementation of cybersecurity architecture and controls. Ensure protection of IT infrastructure, cloud environments, and sensitive data. Lead incident response, threat intelligence, and vulnerability management programs. Maintain compliance with global standards (e.g., ISO 27001, NIST, GDPR, HIPAA). Governance, Risk & Compliance Develop and enforce enterprise-wide security policies and procedures. In alignment with the business ethics team, ensure compliance with pharmaceutical regulations (e.g., FDA, EMA, GxP). Conduct risk assessments, internal audits, and third-party security evaluations. Report regularly to senior leadership on risk mitigation and compliance status. Investigations & Incident Management Establish and lead an internal investigations function to address security breaches, misconduct, and regulatory violations. Build and manage a team of investigators and analysts with expertise in digital forensics, compliance, and legal coordination. Collaborate with HR, Legal, and external agencies on sensitive investigations and disciplinary actions. Ensure thorough documentation, reporting, and resolution of incidents in line with legal and regulatory standards. Fraud Management Develop and implement a fraud prevention and detection framework across the organization. Lead investigations into suspected fraud, misconduct, and financial irregularities. Collaborate with Finance, Legal, and Compliance to ensure timely resolution and reporting of fraud cases. Maintain a whistleblower program and ensure confidentiality and integrity in handling reports. Monitor fraud trends and proactively adjust controls and training programs. Team Management & Development Build and lead a multidisciplinary security team (cybersecurity, physical security, investigations, risk management). Define roles, responsibilities, and career development paths for team members. Foster a culture of accountability, agility, and continuous learning. Manage vendor relationships and external consultants as needed. Physical & Operational Security Oversee facility security, access control, and surveillance systems. Coordinate with facilities and operations on emergency preparedness and response. Develop and test business continuity and disaster recovery plans. Stakeholder Engagement Partner with various functions & business leaders including Legal, Regulatory Affairs, R&D, and Medical Affairs to align security with business needs. Lead security awareness and training programs across the organization. Represent the company in external forums, industry groups, and regulatory engagements. HOW - Knowledge & Experience Skills: Technical depth in cybersecurity and investigations Leadership and team development Fraud detection and prevention expertise Regulatory and compliance acumen Communication and stakeholder management Crisis and incident responseKnowledge & Experience: 15+ years of experience in security leadership, preferably in pharma or life sciences. Proven track record in strategic planning, investigations, fraud management, and team leadership. Certifications such as CISSP, CISM, CISA, CRISC, or CFE (Certified Fraud Examiner) are highly desirable. Strong understanding of regulatory environments and risk management frameworks.Education / Certifications : Bachelor's or Master's degree in Information Security, Computer Science, or related field.Language(s) : Fluency in English. Knowledge of European language is a plus for global roles.Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons " The Real Us ". La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. Soyons nous-même Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Mar 01, 2026
Full time
Cookie Notice Chief Information Security Officer Title: Chief Information Security Officer Company: Ipsen Pharma (SAS) About Ipsen: Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation. Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company's success. Join us on our journey towards sustainable growth, creating real impact on patients and society!For more information, visit us at and follow our latest news on and . Job Description: The Chief Information Security Officer (CISO) is a strategic executive responsible for protecting the company's physical, digital, and intellectual assets. In a pharmaceutical context, this includes safeguarding sensitive R&D data, clinical trial information, patient privacy, and proprietary technologies. The CISO leads the development and execution of a comprehensive security strategy encompassing cybersecurity, regulatory compliance, physical security, and internal investigations. This role includes building and managing a multidisciplinary security and investigations team, ensuring alignment with business goals and regulatory requirements. WHAT - Main Responsibilities & Technical Competencies Strategic Leadership Develop and execute a forward-looking security strategy aligned with corporate objectives and industry trends. Advise executive leadership and the board on risk posture, threat landscape, and investment priorities. Lead cross-functional initiatives to embed security into digital transformation, innovation, and operational excellence. Establish KPIs and performance metrics to measure and improve security effectiveness. Cybersecurity & IT Security Oversee the design and implementation of cybersecurity architecture and controls. Ensure protection of IT infrastructure, cloud environments, and sensitive data. Lead incident response, threat intelligence, and vulnerability management programs. Maintain compliance with global standards (e.g., ISO 27001, NIST, GDPR, HIPAA). Governance, Risk & Compliance Develop and enforce enterprise-wide security policies and procedures. In alignment with the business ethics team, ensure compliance with pharmaceutical regulations (e.g., FDA, EMA, GxP). Conduct risk assessments, internal audits, and third-party security evaluations. Report regularly to senior leadership on risk mitigation and compliance status. Investigations & Incident Management Establish and lead an internal investigations function to address security breaches, misconduct, and regulatory violations. Build and manage a team of investigators and analysts with expertise in digital forensics, compliance, and legal coordination. Collaborate with HR, Legal, and external agencies on sensitive investigations and disciplinary actions. Ensure thorough documentation, reporting, and resolution of incidents in line with legal and regulatory standards. Fraud Management Develop and implement a fraud prevention and detection framework across the organization. Lead investigations into suspected fraud, misconduct, and financial irregularities. Collaborate with Finance, Legal, and Compliance to ensure timely resolution and reporting of fraud cases. Maintain a whistleblower program and ensure confidentiality and integrity in handling reports. Monitor fraud trends and proactively adjust controls and training programs. Team Management & Development Build and lead a multidisciplinary security team (cybersecurity, physical security, investigations, risk management). Define roles, responsibilities, and career development paths for team members. Foster a culture of accountability, agility, and continuous learning. Manage vendor relationships and external consultants as needed. Physical & Operational Security Oversee facility security, access control, and surveillance systems. Coordinate with facilities and operations on emergency preparedness and response. Develop and test business continuity and disaster recovery plans. Stakeholder Engagement Partner with various functions & business leaders including Legal, Regulatory Affairs, R&D, and Medical Affairs to align security with business needs. Lead security awareness and training programs across the organization. Represent the company in external forums, industry groups, and regulatory engagements. HOW - Knowledge & Experience Skills: Technical depth in cybersecurity and investigations Leadership and team development Fraud detection and prevention expertise Regulatory and compliance acumen Communication and stakeholder management Crisis and incident responseKnowledge & Experience: 15+ years of experience in security leadership, preferably in pharma or life sciences. Proven track record in strategic planning, investigations, fraud management, and team leadership. Certifications such as CISSP, CISM, CISA, CRISC, or CFE (Certified Fraud Examiner) are highly desirable. Strong understanding of regulatory environments and risk management frameworks.Education / Certifications : Bachelor's or Master's degree in Information Security, Computer Science, or related field.Language(s) : Fluency in English. Knowledge of European language is a plus for global roles.Nous nous engageons à créer un lieu de travail où chacun se sent écouté, valorisé et soutenu, où nous incarnons " The Real Us ". La valeur que nous accordons aux différentes perspectives et expériences motive notre engagement en faveur de l'inclusion et de l'égalité des chances. Lorsque nous intégrons des modes de pensée diversifiés, nous prenons des décisions plus réfléchies et découvrons des solutions plus innovantes. Ensemble, nous nous efforçons de mieux comprendre les communautés que nous servons. Cela signifie que nous voulons également vous aider à donner le meilleur de vous-même lorsque vous postulez à un poste chez nous. Si vous avez besoin d'aménagements ou d'aide pendant le processus de candidature, veuillez en informer l'équipe de recrutement. Ces informations seront traitées avec soin et n'auront aucune incidence sur le résultat de votre candidature. Soyons nous-même Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
Senior Data Engineer (AWS, Airflow, Python) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 65k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge technology or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting a UK government department responsible for consumer product safety with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Senior Data Engineer to play a key role in delivering high-quality data solutions across a range of client assignments, primarily within the UK public sector. You will design, build, and optimise cloud-based data platforms, working closely with multidisciplinary teams to understand data requirements and deliver scalable, reliable, and secure data pipelines. This role offers the opportunity to shape data architecture, influence technical decisions, and contribute to meaningful, data-driven outcomes. Key Responsibilities Design, develop, and maintain scalable data pipelines to extract, transform, and load (ETL) data into cloud-based data platforms, primarily AWS. Create and manage data models that support efficient storage, retrieval, and analysis of data. Utilise AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda to architect and maintain cloud data solutions. Maintain modular Terraform based IaC for reliable provisioning of AWS infrastructure. Develop, optimise and maintain robust data pipelines using Apache Airflow. Implement data transformation processes using Python to clean, preprocess, and enrich data for analytical use. Collaborate with data analysts, data scientists, developers, and other stakeholders to understand and integrate data requirements. Monitor, optimise, and tune data pipelines to ensure performance, reliability, and scalability. Identify data quality issues and implement data validation and cleansing processes. Maintain clear and comprehensive documentation covering data pipelines, models, and best practices. Work within a continuous integration environment with automated builds, deployments, and testing. Skills and Experience Strong experience designing and building data pipelines on cloud platforms, particularly AWS. Excellent proficiency in developing ETL processes and data transformation workflows. Strong SQL skills (postgresql) and advanced Python coding capability (essential). Experience working with AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda (essential). Understanding of Terraform codebases to create and manage AWS infrastructure. Experience developing, optimising, and maintaining data pipelines using Apache Airflow. Familiarity with distributed data processing systems such as Spark or Databricks. Experience working with high-performing, low-latency, or large-volume data systems. Ability to collaborate effectively within cross-functional, agile, delivery-focused teams. Experience defining data models, metadata, and data dictionaries to ensure consistency and accuracy. Qualifications & Certifications A degree or equivalent qualification in Computer Science, Data Science, or a related discipline (desirable). Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance . To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glassdoor and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A technical test including numerical, logical and verbal reasoning A technical interview with our consultants A management interview to assess cultural fit We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please contact X and submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role. Triad is a signatory to the Tech Talent Charter and a Disability Confident Leader.
Feb 28, 2026
Full time
Senior Data Engineer (AWS, Airflow, Python) Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 65k plus company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge technology or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting a UK government department responsible for consumer product safety with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary Triad is seeking a Senior Data Engineer to play a key role in delivering high-quality data solutions across a range of client assignments, primarily within the UK public sector. You will design, build, and optimise cloud-based data platforms, working closely with multidisciplinary teams to understand data requirements and deliver scalable, reliable, and secure data pipelines. This role offers the opportunity to shape data architecture, influence technical decisions, and contribute to meaningful, data-driven outcomes. Key Responsibilities Design, develop, and maintain scalable data pipelines to extract, transform, and load (ETL) data into cloud-based data platforms, primarily AWS. Create and manage data models that support efficient storage, retrieval, and analysis of data. Utilise AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda to architect and maintain cloud data solutions. Maintain modular Terraform based IaC for reliable provisioning of AWS infrastructure. Develop, optimise and maintain robust data pipelines using Apache Airflow. Implement data transformation processes using Python to clean, preprocess, and enrich data for analytical use. Collaborate with data analysts, data scientists, developers, and other stakeholders to understand and integrate data requirements. Monitor, optimise, and tune data pipelines to ensure performance, reliability, and scalability. Identify data quality issues and implement data validation and cleansing processes. Maintain clear and comprehensive documentation covering data pipelines, models, and best practices. Work within a continuous integration environment with automated builds, deployments, and testing. Skills and Experience Strong experience designing and building data pipelines on cloud platforms, particularly AWS. Excellent proficiency in developing ETL processes and data transformation workflows. Strong SQL skills (postgresql) and advanced Python coding capability (essential). Experience working with AWS services such as S3, EC2, Glue, Aurora, Redshift, DynamoDB and Lambda (essential). Understanding of Terraform codebases to create and manage AWS infrastructure. Experience developing, optimising, and maintaining data pipelines using Apache Airflow. Familiarity with distributed data processing systems such as Spark or Databricks. Experience working with high-performing, low-latency, or large-volume data systems. Ability to collaborate effectively within cross-functional, agile, delivery-focused teams. Experience defining data models, metadata, and data dictionaries to ensure consistency and accuracy. Qualifications & Certifications A degree or equivalent qualification in Computer Science, Data Science, or a related discipline (desirable). Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance . To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glassdoor and our "Day in the Life" videos at the bottom of our Careers Page. Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: A technical test including numerical, logical and verbal reasoning A technical interview with our consultants A management interview to assess cultural fit We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other Information If this role is of interest to you or you would like further information, please contact X and submit your application now. Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process is inclusive and accessible to disabled people who meet the minimum criteria for any role. Triad is a signatory to the Tech Talent Charter and a Disability Confident Leader.
