Job Description
Business Risk Manager
Clayton-Le-Moors, Lancashire
Salary - Competitive + Benefits
About Studio Retail Limited
We're one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And studio.co.uk and ace.co.uk websites.
Our product range is huge, with over 60,000 different products covering clothing & footwear, electrical, household, textile, bedding, furniture, nursery products, gifts and greeting cards.
We employ over 1500 colleagues in a wide variety of roles, many of whom have seen their careers grow with us. Our colleagues say they work here because of our people and customers, and we offer everyone the opportunity to develop and progress.
Our customers are at the heart of everything that we do. We're currently undertaking a digital transformation program that will deliver the best service to our customers and our colleagues, to make us the leading online value retailer in the UK.
About the Opportunity
As Studio progresses through its digital transformation, towards its ambition of becoming a £1 billion turnover business, this opportunity forms part of the wider organisational development of the Financial Services function.
Studio strives to put families at the heart of everything it does, offering them the best value on an aspirational range of products, with flexible payment methods. To deliver this to our customers, the pace is fast, and the working environment is dynamic. As we evolve our structure to better serve our customers, we are looking to recruit an experienced Business Risk Manager to support and challenge the Director(s) and their senior management team(s) to deliver their ongoing risk management activities in line with SRL risk framework and agreed risk appetite. The role holder will also co-ordinate the departments' response and management to Incidents, Issues and appropriate treatment plans. Further-more, the role holder will ensure a robust control testing framework is in place by undertaking appropriate Risk & Control Self-Assessment (RCSA) and maintaining appropriate Risk Maturity assessment level. The role holder will also play a key role in supporting risk management across SRL as part of a business wide risk community.
As Business Risk Manager you will be:
Leading and supporting the implementation and embedding of the Risk Management framework for the Directorates you are aligned, to help identify, assess, challenge, control, track and mitigate business risks and issues
Working with your department and key SME's across SRL to ensure fit for purpose and compliant controls are in place for Risks outside of appetite
Deliver effective monitoring of controls ensuring that these are fit for purpose, operating effectively and support the delivery of business goals and targets
Produce & review risk MI with the Director & Senior Leadership and management teams, presenting key theme's, tracking progress and action plans to ensure delivery is within risk appetite
Review effectiveness and adherence to the risk framework and risk management processes by completing 1st line control testing and conducting Risk & Control self-assessment (RCSA) and oversee any internal audit activity
Co-ordinate the Risk & Control Self-Assessment (RCSA) and Risk Maturity Assessment (RMA) within the department in line with any published standards and deadlines
Ensure business incidents and issues which affect the department are raised and managed as per the Risk Management process
Act as risk SME for Business Incidents and Issues, representing the department(s) you are aligned to at the appropriate triage and incident meetings, and lead co-ordination of route cause analysis activity
Support and deliver Risk training and awareness programmes to help develop and maintain a risk aware culture
Collaborating with the change management team within SRL to ensure all material changes launched to the business have been Risk assessed, tested and any residual risk is understood and recorded appropriately
Responsible for the maintenance and analysis of the Risk and Control data on the risk management system in line with 2nd line risk expectations
Oversee adherence to the risk reporting processes ensuring that all reporting standards and SLAs set out in the risk reporting and Incident processes are followed
Regularly review any risk MI with the ExCo member, their direct reports and other relevant managers in order to ensure this is maintained in line with any standards provided by Risk & Compliance
Oversee the progression of any department audit and / or Compliance Monitoring actions within the agreed completion dates
Represent the department at the monthly Risk Forum
Develop and maintain a balanced (lead and lag) KPI/KRI Dashboard; develop and maintain reporting processes and data integrity review/reporting; develop, maintain and present KPI/KRI analysis; extract learnings and risks insights; drive performance insights and business process continuous improvement activity.
Coordinate internal/external audit interaction, manage the responses to audit observations to address control weaknesses identified; and execute the coordination role for the follow up, and closing out, of all audit items.
Assist in embedding a culture of risk management throughout the business by actively cultivating and maintaining stakeholder relationships, providing advice on risk management issues and demonstrating the benefits to be derived for the culture.
Who are we looking for?
This is a great opportunity for an ambitious individual, keen to join a business going through significant transformation. The ideal candidate will have:
Demonstratable experience of working within a Business Risk team is essential, preferably within the financial services industry
The role requires a good level of technical knowledge across all areas of operational risk and applying this to business functions
The ability to demonstrate influencing skills at all levels and at pace will be key for the individual to be successful in role
Ability to diagnose and articulate material weaknesses in key controls and to identify proportionate and pragmatic solutions
Experience of managing and working with risk and control frameworks within front line businesses
Strong team working, relationship and stakeholder management skills with proven ability to influence at Senior Management and Director level and across teams in a matrix management organisation
Effective written and verbal communication skills at all levels of the business, with the ability to translate complex or technical issues to suit target audience
Awareness and understanding of conduct risk, particularly in the delivery of fair customer outcomes
Why Studio Retail Limited?
We have a lot of experienced colleagues who'll tell you they love working here because of the people and the opportunities to develop. It's a fast-paced environment and our offices have a friendly and informal feel to them, no suits required to do a great job here!
We are based in Clayton-Le-Moors with great motorway links across the North West of England.
We offer a great benefits package including flexible working hours and free parking and would love to hear from you if you think we could be the right company for you.