Customer & Technical Solutions Engineer

Customer & Technical Solutions Engineer
Location: Remote EMEA


Looking for a role to develop both your commercial and technical skills? Want to explore a fast-growing FTSE 50 Engineering OEM?

We're looking for a dedicated Technical Solutions Engineer to champion our Asepco product range in the EMEA. You'll interface with our Asepco factory and provide essential technical expertise to both our regionals sales units (22 regional countries across EMEA) and our valued customer base.

You'll face daily challenges across both the technical and commercial elements of this role - and the opportunity to develop in both.

This role is part of our EMEA team. You'll be given the autonomy and tools to be successful along with the team structure and support to thrive.

Full product training is given, but due to the highly regulated nature of the industries we work in, experience within the sanitary/clean process arena would be highly beneficial.

Products:

This role will involve:

• Specification/application review: Preparation of bid proposals & quotations for all Asepco products ensuring all local and customer technical specifications are met.
• Technical Support: Provide technical support for products in the field, offering guidance to improve installations and troubleshoot problematic installations/operations.
• Coordinate internally to generate Bill of Materials and all documentation for orders.
• Prepare shop drawings for submittal and other related project documentation.
• Work with other members of the Engineering group and other employees on departmental projects and training.
• Lead Handling: Collect clear and useful customer and application data for sales inquiries to facilitate follow-up by a sales representative.
• RMAs: Initiate, track, evaluate, and provide evaluation report and repair quotes to customers.
• As required process customer orders ensuring technical accuracy

To be successful in this role you will need:

• Asepco offer fluid handling products to the clean industries. As this is a regulated industry some knowledge of Clean / Sanitary industries is essential (Hygienic, F&B, Pharma, Biotech, Cosmetics, Fine Chemicals)
• Proficient in SolidWorks or similar CAD software
• Functional knowledge of Enterprise Resource Planning (ERP) software.
• This is a highly regulated industry, so knowledge of industry standards is a plus (ASME BPE, PED, Merkblat AD2000, ATEX)

As a growing and ambitious organisation with a presence in over 60global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed to achievingworkforce diversity and creating an inclusive working environment. We welcomeall applications irrespective of social and cultural background, age, gender,disability, sexual orientation or religious belief.

About Watson-Marlow

Every day, we help companies across the globe to be more efficient andsustainable.
Watson-Marlow Fluid Technology Group (WMFTG) is the world leader in nicheperistaltic pumps and associated fluid path technologies. Comprising tenestablished brands, each with their area of expertise, but together offeringour customers unrivalled solutions for their pumping and fluid transferapplications. Together with our colleagues across Spirax-Sarco Engineering plc,we are proud to be a FTSE 100 company.