Job Description
Customer Service Representative
Watson Marlow - Bickland Water Road
Why Watson-Marlow:
At Watson-Marlow Fluid Technology Solutions you face different challenges every single day. You are empowered to dream bigger and work smarter. You have time to live your life outside of your job.
Our business is built by a diverse team of engineers, sales teams, marketers, administrators, designers, assemblers, chemists, web developers, accountants, analysts, programmers and many more. Globally we are united by our shared values that drive our culture. We want to be an employer where you make our difference.
This role will focus on:
Do you want to grow your customer service skills in a FTSE 100 company?
We currently have an exciting opportunity to join our Falmouth based customer services team. This role will be key in delivering the continually high standards of customer service levels driven by the Watson-Marlow company values.
Our customer services team is an essential part of the Watson-Marlow business. You will support admin relating to the day-to-day Sales Office transactions working to the procedures and deadlines established by the company.
You will develop a range of skills building and maintaining good relationships with customers and colleagues, both internal and external, acting in an efficient manner and as a flexible and fully integrated team member.
Looking for career development? Along with our extensive training, you will build both commercial and business skills working in this department, so there are various routes to progress from this role.
Key responsibilities:
Processing of day to day sales office transactions, including order processing, invoicing and raising export documentation.
Working as part of a team to deliver high quality customer service, including direct customer contact via e-mail and telephone to take orders and resolve enquiries.
Liaising with internal/external contacts and group companies to ensure timely processing of customer orders and enquiries.
General administrative support.
To be successful in this role, youwill need:
An ideal candidate will demonstrate the following
Previous administration or Customer Service experience.
Organised and a keen attention to detail.
Experience and knowledge of Export procedures and documentation would be desirable but not essential.
Skilled in use of systems and communication technology, e.g. Microsoft office, Microsoft Dynamic AX.
Excellent communication skills both verbal and written.
Proven experience in achieving expected results, working to strict productivity and delivery targets.
A flexible approach.
Candidates wishing to apply must be eligible to work in the UK
Closing date: 12th August 2022
Fixed-term contract: 24 months
As a growing and ambitious organisation with a presence in over60 global locations and across multiple markets, we can offer you the workingenvironment and support needed to be successful. We are committed toachieving workforce diversity and creating an inclusive working environment. Wewelcome all applications irrespective of social and cultural background, age,gender, disability, sexual orientation or religious belief.
What's in it for me?
Weoffer a range of attractive staff benefits including accessible employeeforums, comprehensive pension packages, flexible working arrangements, privatemedical healthcare for all employees and inclusive employment practices.
About Watson-Marlow
Every day, we help companies across the globe to bemore efficient and sustainable.
Watson-Marlow FluidTechnology Solutions (WMFTS) is the world leader in niche peristaltic pumps andassociated fluid path technologies. Comprising ten established brands, eachwith their area of expertise, but together offering our customers unrivalledsolutions for their pumping and fluid transfer applications. Together with our colleagues across Spirax-Sarco Engineeringplc, we are proud to be a FTSE 100 company.