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My client, an investment management firm, is looking for a Technology Support Analyst for their London office. As an infrastructure specialist you will cover typical infrastructure disciplines, from physical installations and networking, through Servers and storage to desktop and application support. The ideal candidate will have suitable experience in a Wintel/VMware environment and should be versatile with practical skills across varied technical disciplines. Responsibilities: Optimize availability and performance of end user hardware and software Ensure the cybersecurity infrastructure operates smoothly with robust policies for maximum protection Ensure ongoing protection of critical data, via backups and replication Maintain physical installations to a high standard Provide 1st/2nd line support to User and IT staff queries Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours Manage and maintain specific desktop and cyber infrastructure components Windows Desktop, mobile and desktop applications (MS Office, Windows 10, MDT, PDQ) Security applications (Antivirus, IPS, Web Proxy, Email security, Endpoint Protection, Content Filtering, Patching, DLP, Encryption, RSA, MobileIron, Pulse Secure, XPlan) Infrastructure applications (Active Directory, DNS/DHCP, Fileserver, Exchange, SharePoint online, ITSM, Group Policy) Trading applications and terminals (Bloomberg, Refinitiv, Factset) Windows Servers (2012R2/2016/2019/2022) Requirements: Graduate with a 2.1 in a relevant degree, or suitable work experience Numerate (required to pass Mondrian's numeracy test) Minimum 5 years technical experience, with at least 3 years in a production Wintel/Cybersecurity environment Any of the following technical certifications would be a bonus: MCSA/MSCE, ITIL Foundation, COMPTIA Security, CompTIA A, CISCO CCNT/CCT Essential technical skills: Windows OS 10 Windows Server 2008R2/2012R2/2016/2019/2022 Active Directory/DNS Antivirus, encryption and data loss prevention suites Public-key cryptography Web Proxy and email security products Basic networking, TCP/IP, Routing/Switching PowerShell, Batch Scripting