Customer Service Advisor - Liverpool

Customer Service Advisor - Liverpool

Salary: £19,292 - £21,270

Site: Liverpool, Estuary House

Start Date: 27th September 2022

Shift Pattern: Midday or Flexible Mixed

Homeworking: Option to work from home after initial 3 month training and supervision

At Lloyds Banking Group our primary purpose is to help Britain prosper. And this is only realistic if we're making a genuine difference to Britain's people, its businesses and local communities. You can help us to make it possible.

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

We'll give you an initial cash package of £20,063 comprising a full time equivalent basic salary of £19,292 and a Flex cash pot of £771.

This pot you can take as cash or spend on a wide range of options such as:

Buying extra or selling holidays to suit from your 30 days leave (pro rata, including bank holidays) - ideal for half terms or that mini break.
Extending the private medical cover you'll receive to family members.
A Flex Card providing up to 15% discount with over 70 well known retailers.
Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

In addition, you'll also be eligible for an annual bonus opportunity.

There's also the following benefits:

Various share schemes (including free shares)
A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.

We also have a number of free health and well-being offerings and generous maternity/paternity and adoption leave policies.

Everything is geared to suit your lifestyle... and you can also be sure that we're investing in your future!

About our Speke Estuary House site...

With a track record for developing, supporting and progressing colleagues in their careers (98 promotions year to date) this site enjoys the following facilities:

Free on-site car parking and electric charging points
An extensive canteen with a Starbucks coffee area
A range of vending machines and free hot and cold drinks
Rest areas with TVs etc. and a pool table for those team challenges
Prayer & Quiet reflection rooms
A kitchenette on each floor equipped fridges & microwaves
On site shower & changing facilities

So what's involved?

You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day...

This is the sort of person we're after...

Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
The commitment to deliver on your promises and going above and beyond for your customer.

There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme.

We'll just need you to commit to a shift pattern for 12 months (after which you can request a change to your working pattern). We can also offer home-working as an option after 3 months if everything is going well...

Midday Working Pattern:

This is a full time (35 paid hours per week) shift pattern called "Midday"

It is flexible from the premise that start / end times and non-working days change from week to week based on customer demand however you will be given notice of your pattern on an 8-week rolling basis enabling you to plan activities outside of work
The pattern has various start times between 11am and 1pm
You will be required to work a maximum of 5 days out of 7 days (based on a Monday-Sunday week)
Over a 4-week period:

There will be a maximum of 2 weeks where you'll be required to work post 8pm
You will also be required to work a maximum of 2 weekend days - these could be a Saturday and or a Sunday and will be placed in any combination that best suits customer demand (when you work a weekend day, your non-working days in that week will be based on customer demand)

Flexible Mixed Working Pattern:

This is a full time (35 paid hours per week) shift pattern called "Flexible Mixed"

It is flexible from the premise that start / end times and non-working days change from week to week based on customer demand however you will be given notice of your pattern on an 8-week rolling basis enabling you to plan activities outside of work
The pattern has various start times between 7am and 3pm
You will be required to work a maximum of 5 days out of 7 days (based on a Monday-Sunday week)
Over a 4-week period:

There will be a maximum of 1 week where you'll be required to work post 8pm
You will also be required to work a maximum of 2 weekend days - these could be a Saturday and or a Sunday and will be placed in any combination that best suits customer demand (when you work a weekend day, your non-working days in that week will be based on customer demand)

About applying

As a leading employer we're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And just let us know if any reasonable adjustments are needed to our recruitment processes - we'll try to accommodate them...

Interested?

So if you have the passion for helping people we're looking for then we'd love to hear from you...apply today

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.