Retail Sales Associate - Warner Bros. Studio Tour - The Making Of Harry Potter (Full/ Part Time)

Company Overview

Every great story has a new beginning. We're excited to announce that Discovery and WarnerMedia have combined to become Warner Bros. Discovery. WBD is a premier global media and entertainment company offering audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, sports, news, streaming and gaming. We're home to the world's best storytellers, creating world-class products for consumers. From brilliant creatives to technology trailblazers and beyond, join us as we step into the next chapter.

Our studios are considered one of the foremost motion picture and television production and post-production facilities in the world. They inform, engage, and transport audiences to new worlds. The key to that lies with our Studio Operations group, which includes areas like soundstage/backlot set rentals, events, design, culinary, construction, landscaping and much more. Whether it's hosting an unforgettable studio tour, creating an optimal workspace, or equipping talent to tell the best stories, these teams lay the foundation for the memorable experiences we provide.

The Job

Are you a Harry Potter fan? If so, you'll love working at the Warner Bros. Studio Tour London (WBSTL) - The Making of Harry Potter.

As a Sales Associate, part of the Retail team, you'll be an ambassador for the Tour, providing each visitor with an exceptional customer service experience. If you are someone with a love for retail, exceeding visitor expectations and know a Time-Turner from an Elder Wand, apply today!

What's in it for you?

• £10.10 per hour
  
• 28 days holiday (pro-rata)
  
• GymPass or free access to our on-site gym
  
• Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
  
• Staff discounts on Studio Tour tickets, retail, food and beverage
  
• Access to Friends and Family events
  
• Free on-site staff car parking
  
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
  
• On-site staff Studio Café
  
• Option to join our pension and private healthcare schemes
  

The Daily

• Proactively engage with and assist our visitors to help them maximise their enjoyment of the Studio Tour experience.
  
• This position includes working on our tills, interacting with customers and replenishing our shelves.
  
• Ensure our sales targets are achieved by fully maximising all sales opportunities.
  
• Keep up-to-date on product knowledge and be able to confidently discuss our merchandise with customers.
  

This role requires that you be able to lift, carry and move boxes. It is also a role in a very busy Tour where there is lots of visual and audio stimuli.

The Essentials

• Able to contribute positively and enjoy working effectively as part of a team.
  
• Effective, confident communication, engaging proactively with visitors and colleagues.
  
• Working as part of a team with a flexible approach.
  
• Enthusiasm for, as well as excellent knowledge of, the Harry Potter brand.
  

Working Pattern

• We have multiple intake dates across the year which would require you to complete 2 weeks full time training (Monday-Friday), before starting your contracted hours.
  
• Contracts range from 16 to 40 hours per week, and you will be required to work weekends (Saturday and Sunday).
  
• Your normal hours of work are between 7am and 10pm. Occasionally working hours could run until 1am for which you will be notified in advance.
  
• Available to work late nights, events and to support stock replenishment.
  

Department Overview

Warner Bros. Studio Tour London - The Making of Harry Potter is the only place in the world to showcase the authentic sets, props and behind-the-scenes secrets of the Harry Potter films at the location where they were made. It has attracted over 14 million visitors since opening in 2012, features retail stores with merchandise celebrating the Harry Potter film series and has received over 40,000+ reviews on TripAdvisor with 96% rating the experience as 'excellent' or 'very good'. Since launching, additions to the Studio Tour include Platform 9 featuring the original Hogwarts Express, the Forbidden Forest and Gringotts Wizarding Bank. In December 2018, Warner Bros. Studios Leavesden acquired the Platform 9 group which sells Wizarding World merchandise, souvenirs, and collectibles.

The Perks

• Exclusive WarnerMedia events and advance screenings
• Paid time off every year to volunteer for eligible employees
• Access to well-being tools, resources, and freebies
• Access to in-house learning and development resources
• Part of the WarnerMedia family of powerhouse brands

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at .