Proactive Retentions Advisor £23,470 + £2200 Sign On Bonus

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Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The inside sales team here at Worldpay from FIS is unique in many ways, from supporting over 220,000 SME s all the way up to 12,000 corporate sized accounts from acquiring to retention we really do support the UK economy through our products and services across the whole customer lifecycle. What we do really does matter to the UK economy and our customers alike from enabling business to trade across multiple platforms, grow into new markets internationally or through our ability to help keep business and consumers safe in these times.

Our Gateshead based Business Engagement Team take centre stage when it comes to contacting our customers. Outbound calling our existing customers delivering a world class service whilst offering a range of card payment solutions and commercial offerings that will ultimately retain and grow our customers in this ever-changing world. We are passionate about what we do - and you will be too!

What you will be doing

You are responsible for calling existing Worldpay from FIS Customers. You will add value to our customers by discussing the products and services that we provide, promoting the benefits of Worldpay from FIS and use commercial negotiation in order to retain and enable customer and business growth.

• Use creative negotiation, commercial and sales techniques to understand the customer s requirements, in order to retain the business.
• Recommend solutions and use propositions to assist with Customers business growth.
• Retain and create new Worldpay terminal contracts.
• Educate customers regarding the benefits of Worldpay, our products and services.
• Handle complaints successfully in accordance with established FCA guidelines.
• Work simultaneously with multiple computer applications and databases
• Achieve challenging sales targets

What you bring:

• Effective people skills and sensitivities when dealing with others
• Negotiation and communication skills, both written and verbal
• Good understanding of Worldpay from FIS products and services
• Solid analytical skill to determine customer needs coupled with strong decision-making and problem-solving skills to determine the right solution at the right time
• Positive, driven mentality that is resilient to change.

Added bonus if you have:

• Analytical skills to determine client business needs and requirements
• Ability to work both independently and in a team environment
• Requires excellent time management and organizational skills
• Ability to remain calm under various levels of pressure
• Communicate ideas both verbally and in written form in a clear, concise and professional manner appropriate to any audience

What we offer you

• Competitive salary of £23,470
• Excellent monthly commission potential
• Sign on bonus of £2,200
• A fantastic range of benefits including private medical cover, dental cover and travel insurance
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• Varied and challenging work to help your development
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.