Supported Housing Officer

Summary

Passionate about helping people? We need you!

NHG's Care and Support Directorate provides homes for thousands of people. Our residents include older people, those with learning disabilities, physical disabilities and mental health needs. We strive to ensure that, regardless of need, our residents can lead their lives with dignity and in safety.

Main Responsibilities

As the Supported Housing Officer, you will lead on the delivery of person-centred housing management services. You will be committed to delivering services of the highest quality, and to ensuring our homes are well maintained, minimising voids, maximising income and are welcoming environments for residents, staff and visitors to the service.

You will be required to use your initiative to respond to the needs of residents. Good judgement, strong interpersonal skills and a passion for excellent customer service are therefore key requirements. Your role will include working in partnership with the care provider and other agencies, and to advocate on behalf of residents. You will need to balance this with setting clear expectations with residents, so they have the information and assistance they need to sustain their tenancies.

Ideal Candidate

This is a challenging and rewarding role. You will have good judgement, strong interpersonal skills and a passion for excellent customer service. As part of the role, you will be managing a small staff team and contract services.

This role is based in Penfold Street and may occasionally involve evening or weekend working.

Applications close at 23:59 on 4 August 2022.