Job Description
Our client are a large local government organisation and looking for an experienced Customer Insight Manager to join their yeam. This is initially a 3 month contract which may be extended for the right applicant.
You will
Lead on all Research & Insight related matters for Community & Wellbeing ensuring that the function effectively supports decision making across the directorate's services.
Work with SLT and managers across the directorate to make better use of intelligence and research insight in strategically planning the future direction and delivery of services and commissioning decisions, improve business performance and the experiences of service users and stakeholders.
Develop, implement and oversee CWB's strategic approach to the generation, collation, interpretation and dissemination of research and insight. Working with colleagues in Performance, Insight and Improvement to develop systems and structures for collating and disseminating research, intelligence and insight information.
Provide advice on, and quality assure, the use of a full range of appropriate evaluation, qualitative and quantitative methodologies in support of CWB service objectives.
Oversee and quality assure the use of modelling and forecasting by CWB.
You will need
Track record of achievement at a management level in a similarly large and complex organisation including: ?
working collaboratively across organisational boundaries to drive sustainable continuous service improvement ?
supporting effective delivery of service/business plans to meet performance targets, managing and mitigating risk ?
developing practical, innovative and creative approaches to Research and Insight securing ownership and commitment to key objectives across professional staff teams and building capacity and capability to deliver ?
working effectively with stakeholders and partners and building positive cross sector relationships in support of key objectives
PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35
