Customer Service Team Leader

Do you want to join a friendly and supportive team within an industry leading company where hard work is recognised, and development is encouraged? This is an exciting opportunity to manage a team of Executives in a fast paced and family run business.

The Team Leader will actively participate in improvement projects, and fulfil targets and KPIs through their team, providing a hands-on approach with individual members through excellent communication and coaching skills.

What you will be doing:

• Full ownership for order to receipt process for given regions - including orders, quotes, customer communication, problem solving, aftersales & internal support.
• Coach team members to achieve individual targets & maximum results
• Mentor staff to present to customers over the phone and in written communications including customer queries and technical support advice
• Keep up to date with our product and service offering
• Conduct team briefs, one to one's and appraisals as required
• Work closely with the regional sales team to support & identify future growth opportunities
• Manage absenteeism including holiday/sickness etc.
• Ensure team members have the tools and training required to fully complete their role
• Analyse team performance with agreed corrective actions taken
• Be the escalation point for all/any customer complaints within the remit of the sub-team
• Attend (in-person or via Teams) Team Leader meetings and weekly meetings with Head of Sales Ops
• Always provide excellent customer service support

Who you are:

• Proven leadership skills in a similar position
• GCSEs A-C (or equivalent)
• Excellent organisation skills and ability to prioritise a changing workload
• Computer literate, particularly with MS Office and able to learn in house systems
• Innovative and creative
• Able to motivate teams
• Target driven and customer focused
• Proactive and willing to help with varied requests
• Adaptable and resilient

What Origin can offer you:

• As our biggest asset, every member of the Origin family will receive subsidised healthcare which includes 24/7 virtual GP access, gym, retail discounts and more!
• We all love time off whether it's jetting off to somewhere exotic or a staycation, you'll get 24 days to enjoy which includes full company shutdown over Christmas so you will never have to fight for time off at Christmas again!
• Keen Cyclist? Join our Cycle to Work Scheme.
• Football fan? As sponsors of the local football team, you will have access to Wycombe Wanderers Corporate Box.
• Free On-site Parking.
• Group Life Insurance.
• A welcoming and inspiring work-environment