Job Description
Customer Services \u00A319000 - \u00A320000 Telford
Your new company
We a fantastic opportunity for a Customer Service Professional to join our clients expanding team. This is a chance to work within a dynamic family run business.
Your new role
As a Customer Services Administrator your duties would include:
* Represent as the first point of contact for our customers
* Combine your experience with guided procedures to help customers with their queries.
* Our client want you to go the 'extra mile' for our customers, to be polite, professional and enthusiastic
* Integrate well within a small contact centre team, and be a positive influence with customers and colleagues
What you'll need to succeed
* Experience of customer service call handling techniques gained through a complex technical contact centre
* Ideally you will have SAP experience
* Knowledge of contact centre (or customer service) software, databases, and CRM tools
* Experience of tailoring communication style to deal with a variety of customers and enquiries with skills in questioning, probing, and extracting information
* Ability to communicate complex information verbally and in written format
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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