Junior Account Manager German speaking

we are looking for a junior account manager (german speaking )

JOB TITLE: Junior Account Manager - Germany/Austria/Switzerland

DEPARTMENT: International Sales POSITION TYPE: Full-Time [37.5hrs pw]

LOCATION: London, White City (working from home temporarily)

DATE POSTED:November2021

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GENERAL ROLE INFORMATION

We are looking for someone to support our Head of International Sales and Account Managers as a Junior Account Manager for our growing European market. This sits within our wider sales team, focusing mainly on Germany, Austria and Switzerland (German-speaking area). The role sits alongside Account Managers, each with their own areas to focus on, but with an emphasis on flexibility to cover work across the team where it may be needed.

The role is a combination of supporting and managing our existing independent retailers and house accounts (including department stores, multiple retailers), working with agents, as well as driving growth in the above markets through a strategic approach.

It will require occasional travel to Europe for trade shows and customer meetings.

KEY RESPONSIBILITIES

The role will involve the following and can be combination of all and some things in just one day!

• Managing key accounts and looking to grow the business with a long-term view
• Helping the Account Managers to research new potential accounts- either through trade show follow ups/ potential customers getting in touch with us or by finding new opportunities within the markets
• Applying commercial awareness to make brand-appropriate supply decisions for new accounts
• Supporting agents; passing information to them, answering queries, helping them grow their accounts with commercial and brand awareness
• Managing other team members as and when needed to support the Account Managers
• Overseeing order processing and helping where necessary - stock availability checking and allocating
• Liaising with credit control on payments
• Liaising with the despatch team to ensure orders are delivered accurately and efficiently
• Checking and maintaining customer data
• Answering all customer queries, building a relationship- passing them on where necessary
• Reporting to Head of International Sales and Account Managers on a regular basis all information pertaining to the accounts, including running agent weekly and monthly sales analysis
• Any other administrative tasks to help Head of International Sales and Account Managers grow the business
• Being available to answer all incoming calls as part of the general sales team during busy periods.

SKILLS

The person we are looking for would need the following:

• Fluency in written and spoken German
• Two to three years previous experience of account management/ sales support
• Experience of managing other team members
• Excellent attention to detail and ability to work accurately
• Personable and positive attitude to maximising sales through professional relationships, whilst understanding business limitations
• Ability to assimilate the way of working in terms of tone and communication
• Ability to work independently, whilst also being good at taking direction and communicating clearly internally
• Ability to understand the wider context of managing the accounts; liaising with different functions of the business internally.

The following would be welcomedbut not essential

• Experience of working within the UK or European i Retail Industry
• Experience of working with sales agents in European countries
• Fluency in written and spoken Italian or another European language.