Senior IT Support Technician

• • Job Title - Senior IT Support
    

    Location - Earlston

    Salary - £24k - £30k DOE

    Hours - Full time, Permanent Mon - Fri 0800 - 1700

    We're working closely with one of our amazing clients who is the largest integrated forestry business in the UK with around 1700 employees and turning over more than £500m.

    With the continued growth of this fantastic company, we are on the hunt for an individual who has a passion for developing internal software applications.

    What you will be doing -

Monitoring the helpdesk platform and ensuring all user tickets are assigned to the appropriate agents, responded to and closed off within sla.

Tracking, prioritising, documenting, and reporting requests using our IT helpdesk system.

Diagnosing software and hardware problems, as well as undertaking repairs and upgrades.

Monitoring alerts and acting as first response, escalating where required

Monitoring and maintaining backup systems across the business.

Assisting Infrastructure and Security with the installation and configuration of new servers, networking infrastructure and other IT equipment and services across the business.

Computer and Tablet builds & rebuilds.

Telephony configuration and management.

Upcoming projects you will be a part of -

Office Migrations - as we acquire new businesses.

Active Directory Migrations

Laptop / Desktop Refresh

About you -

Already an experienced IT Infrastructure Support Technician, preferably providing support to a large and growing businesses, you'll have diverse and well-rounded knowledge of desktop, laptop and server support. In addition, you'll have:

Excellent understanding of Windows 7 and Windows 10 Operating Systems, covering installation, configuration, and fault-finding activities.

Experience of Microsoft Office 365 support.

Excellent communication and problem-solving skills

Full driving licence and willingness to travelling to sites across the UK.

• In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware & Linux KVM Virtualisation and Backup Systems would be beneficial but not required as on the job training will be provided.

What you'll get -

On top of a competitive salary, you will receive -

• Discounted rate on a range of products
• Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out and more!
• Confidential 24/7 wellbeing support.
• Cycle to Work Scheme.
• Funded learning and career development opportunities.
• Company provided Life Assurance policy
• Interested? Apply today!