Site Lead

Company Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Values:
Delivering the exceptional, every day

• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:

1. We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
2. We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
3. We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
4. Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
5. Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

Behaviours:

• Knowledge of relevant procedures
• Level of customer Service
• Team Player
• Health and safety awareness and knowledge
• Communication

Job Description

Are you looking for a rewarding contract where you will be able to use your skills to make more of a difference than ever before?

We are looking to recruit a Testing Site Lead for our new and existing COVID-19 Testing Centres.

You can play a crucial role in maximising our capacity as a country to fight this COVID-19 outbreak both on a national and local level in exchange for your time, support and expertise. Safety on the sites is paramount, so we operate a comprehensive training regime which is designed to safeguard our colleagues and adhere to the latest Department of Health & Social Care (DHSC) guidelines

Hours of work:

• The shift pattern is 12 hours per day, working 4 days on 4 days off, on a rolling shift pattern working between 7am and 9pm
• Rate of pay £16.50 per hour

Main Duties:

• Ensure that the customers experience is pleasant and managed in a professional way.
• Ability to use a computer for reporting and communication, working knowledge of Teams, Excel and Outlook is desirable
• Run the site following DHSC processes and guidelines
• Ensure the customers are booked in appropriately and directed to either the assisted test or self-administered routes.
• Be accountable for the overall running of the site's infrastructure and facilities including site setup.
• Occasionally participates in the mobilisation to ensure site is ready for day one.
• Work with the Testing Site Supervisors, to manage all Mitie and third-party staff on site
• Monitor infrastructure & report any issues as appropriate
• Dealing with external stakeholders on day-to-day matters, escalating as appropriate.
• General site day to day management
• Escalate immediately if it becomes apparent that the site is not or is likely to become non-compliant with any law relating to the environment and sustainability or health and safety and will take all reasonable steps to becoming compliant.

Applicants must consider the following:

• Full Personal Protective Equipment will be supplied in line with NHS standards.
• Willingness to work outside if required (weather protection will be provided)
• Must be able to get to the site by 7am, 7 days per week.
• Staff facilities including refreshments provided.

• Basic Disclosure Scotland/DBS check will be conducted on all successful candidates

• This is a self-test facility for individuals to complete the test on themselves. At no point will you be asked to perform the test on another person

Qualifications

Skills and Experience

• Team Leadership experience essential
• Site Manager/Leader experience essential
• Good interpersonal skills and caring nature
• Flexible approach to work to suit the business needs
• Must be able to physically stand for several hours with good mobility
• Good communication and empathy skills
• Good written and spoken English

Additional Information

Benefits of being a Testing Site Lead:

• Pension
• Life Assurance
• Free Virtual GP
• Free flu vaccinations
• Employee Assistance Programme (EAP)
• Discounted Gym membership
• Employee & Partner discounts
• Wellness programmes

Note:
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.